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Moshea | Sugar Land, Texas | 02/04/2026
Install crew was nice
Had some adjustments from original design.I wanted a few more panels, they quickly came back with adjustments. Very good communicating, install crew were very professional.
Marcial yandoc | Warwick, Rhode Island | 02/04/2026
Prompt service.
Shawn | Ashland, Massachusetts | 02/04/2026
Terrible experience. The worst company I have Ever worked with
The inital experience was fine. the independent sales rep was great. Once Freedom took over the project everything fell apart.. The system wasnt installed within the "garaunteed" 60 day time period. There were delays with the roofer and the initial tree subcontractor, because they stopped working with the company because they werent being paid for projects the already completed. My installtion was completed 3 months after permits were issued but it took another 2 moths for them to file the necessary paperwork with the utility for me to get my PTO. The only reason it got done was because i reached out to a contact at the utility company who the pressed Freedom for the information. After the over 6 months of waiting for Freedom to coordinate the tree work I paid for they were still unable get a vendor to do the work. I had to reach out to tree cpmanies on my own to get the work completed because my panels were operational and i had been paying for them but was getting no production with the trees. Its been 3 weeks since i paid out of pocket for the work to be done and almost 2 weeks since i completed the change order paperwork with freedom for my $10,000 refund and I cant get anyone from freedom to tell me when they refund the money. Its supposedly waiting on approval from the CFO, but that doesnt make any sense because I have a chnage order signed by the president of the company. I could write a 5 page review about how bad this company is and the issues I have experience through the process. I am a project manger and understand delays and things can arise, but I have managed multi million dollar projects with less headaches than this siomple panel install. STAY AWAY FROM THIS COMPANY!!!!
Rick | Port Saint Lucie, Florida | 02/04/2026
Great service
Communication was clear and efficient. I now understand the system issues we had and how to handle them in the future. Thanks
Freedom fighter | Bethel, Minnesota | 02/03/2026
Worst customer service experience ever
If you live in Minnesota and are a freedom forever customer you need to consider filing complaints with the attorney general, department of commerce, better business bureau and seek information on class action litigation. Freedom forever had sold systems in Minnesota and is incapable of supporting them. Freedom forever has zero support or infrastructure in Minnesota and they are not able to support the systems they have sold
Nancy Arms | Hercules, California | 02/02/2026
Inverter problem
After receiving alerts from SolarEdge I noticed unexpected lights on my solar panel equipment so I called and was referred to this team. They were able to understand the issue and referred it to a team for remote repair. I should hear something in 72 hours. So far so good.
Chuck Foster | Americus, Georgia | 02/02/2026
Review
Slow getting to operate but satisfied so far
James Swalwell | Milan, Michigan | 02/02/2026
This company sucks slam the door on them, don't use them.
Even when I start of in the review. It won't let me put the state I live in. I do live in Michigan. Had a smooth-talking sales person from Texas. Did our research start? Everything would be okay? Sounded like a win-win for us. Not only did they hook the wiring up incorrectly and almost caught our house on fire. Smoke out or basement, fry the wash machine, microwave and water softener. But now wont pay for the damages. All 3 water spickets on the exterior of our aluminati house had arched across, and black smoke burnt all over the aluminum siding. They put the panels on our house in early July. This is the beginning of February, still not operational. We were supposed to get a battery back up system. But they installed an energy assist battery. 2 total different concepts. They guaranteed if I didn't produce enough electricity. They would pay the difference. Now they are saying they were only pay. only 85%. In Michigan, we have snow unlike Texas. The panels are covered from snow the installers should put the panels at a large enough degree to allow snow to slide off. Not at a flat parallel level. We have 4 months out of the year with no solar energy savings. But for an additional costs. I can pay for a lift package to change the angle. Shouldn't your engineers have noticed it from the beginning of installation. Now good leap has bought out freedom forever. And you have to go through them first and they decide if they'll repair or pay for these services. Any contract I had through freedom forever is now void
Bmr | Reno, Nevada | 01/31/2026
A very long process
I initiated the contact in mid Oct 2025, first through a direct line my real estate agent provided and through Tesla website. The direct line to my rep Grant was a lot more helpful and responsive. (The response from online form came late and was shoddy.) Most of the process wasn't too involved but the whole thing takes way too long. The initial survey was rescheduled TWICE, which wasted my agent & my time, because the surveyor wasn't even in the area on first appointment and then they needed access to the roof on the second appointment, which I wasn't told so (house was not closed yet). After finally getting that survey in mid-November, the next mess up was the install. Throughout the process from the start, I got text affirmation that the install would be done by year's end. The install was rescheduled, then half of it was postponed a week, so the total complete install didn't finish until early Jan 2026, after the new year--not satisfying since this now creates tax credit uncertainty. As of today, the system is still not yet turned on. I'm still waiting for a new meter install from the energy company, heading into February, with no set date on when I can finally use the solar system I paid a lot of money for. Overall, I can't say it was a good experience as a whole. Kudos to Grant though.
Jim | Saint Augustine, Florida | 01/30/2026
Great Customer Service
Mike was able to research an account to determine what happend in Late December on my property. He said he documented the account very well to ensure that no one touches the system again. Great job Mike for setting the groundwork to prevent future miscommunication.
