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Ron Cuevas | Pine Valley, California | 03/29/2026
Bad battery
Installation was completed on November 17th. However, the battery was defective and there was no replacement anywhere in the United States until March 15th. Installation of the new battery was completed on March 17th. I'm not totally satisfied with the four month delay and misinformation. I was using my system believing I was totally on solar but when I received a bill for over twice as much as my old bill from SDG&E, I knew something was wrong. Despite being fixed and the poor follow service, I would not recommend freedom forever to my family or friends.
NKS | Los Angeles, California | 03/26/2026
Excellent Work
Freedom Forever installed our Solar and Battery and did an excellent job. They communicated before arriving, worked all day and cleaned up the job when done. I look forward to the city turning it all on.
Artie53 | Tucson, Arizona | 03/25/2026
Worst Experience ever.
My solar system installation was completed on October 17th, 2025. It is now March 25th, 2026 and the system is still not producing solar energy. This company is incompetent
Bill L. | Groton, Connecticut | 03/25/2026
solar edge software - consumption vs. production seems odd
I thought Mike did a good job on addressing my concerns and setting up a troubleshooting assignment for the technical peeps to fix. He assured me that the power I was generating was going out to the grid when there was enough power going out. My only issue was the microphone and clear speech. If I go to Morgan Stanley AMEX peeps, the communication is clear as a bell and I am talking to a real American peep. There is a subtle difference here.
Dan Johnson | Skowhegan, Maine | 03/25/2026
Permission to Operate
We received Permission to Operate from our utility but the instructions to activate the system on the Freedom Forever portal did not address the blinking green light on the inverter. I queried customer service and they did not seem to understand my question as their reply said I was waiting for the Permission to Operate (which I had already received). So I called customer support and could not understand most of what the agent said, but I gathered that I needed to wait for Freedom Forever to do something to activate my system. So, I am waiting.
T3rry | Bethalto, Illinois | 03/25/2026
Taking forever to get system running.
We had our system installed in January of 2025. They got the panels up pretty quickly and then the pipes were just hanging off the side of the wall. They came back about 2 months ago and at some point they put the power wall up. Wait. They said we needed a power wall which I was okay with because Ameren Illinois had changed their net meter portion of solar. Problem is I can't get hold of anybody. My system looks like it's hooked up but apparently they need some body to come out and check it out or the Ameren needs to turn it on. I'm just not sure what has to happen now. Calling the helpline is a joke I've been on. I've been on hold for 30 minutes and there's still more than 10 callers ahead of me. I've already e-signed another document from Ameren and uploaded my insurance for my homeowners like they asked. But I've not gotten any emails back, which I usually do when I've done something like that. Kind of out here in limbo
TS | Sun City, Arizona | 03/25/2026
Overall terrible experience
Where to start? There's been too much going on so I'll touch on the lowlights. The entire project has been going for over 7 months. They had to relocate my existing solar panel box from the back of the house to the side of the house to bring it up to code when they installed the newer system. After tearing up literally half my yard the project took another 2 months before they could actually lay down the power, get sign-off from the county and rebury it. We're in the desert so have xerascaped yards. The area they had to trench was left a mound of clay and dirt instead of the expensive river rock that had covered it. It took another month after sending an estimate from my landscaper to return it to its original state, a tech came out with a rake and spread a few rocks around. He took samples of the rock from the yard and said they would return with another delivery of rocks and finish the job. (My landscaper quoted 2.5 tons to redo the yard.) 3 weeks later and no word so I call back only to find out the ticket was closed and marked as finished. It took yet another call to customer service to reopen the ticket and now I'm waiting once again for another tech to schedule a time to come back out, look at the yard, rake some rocks around, and then do who knows what. No idea how many more months this is going to drag on. If I had the option I would never have any interaction with this company again because the whole thing has been a nightmare.
Peter Rodriguez Rodriguez | Hinesville, Georgia | 03/25/2026
Excelente
La dama fue muy profesional y atenta con mi caso, excelente!!
Nickolas afana | Vacaville, California | 03/24/2026
Mike was very efficient. And easy to communicate with.
