Freedom Forever

Wrong design and connection and no reply

My panel is designed as 320A, including an indoor 200A + 120A for car charger. But Freedom forever designed and installed as total 200A, indoor 100A. Once my electrican found this mistake, no one I could find until now.

Did very good job with the heat day

It’s a trusted solar company. Answered my question immediately. Respond to my needs urgently.

Read Before You Sign the Agreement

I’m located in San Bernardino, CA and had a system installed with 34 panels and 2 Tesla backup batteries. My monthly payment is $264. While the pricing was more affordable compared to other companies, I strongly encourage anyone considering Freedom Forever Solar to read reviews like this before signing. My journey started in July 2025, and from the beginning, things seemed promising. The sales representative was great—responsive and helpful—until issues started. After signing, communication dropped off significantly. About two weeks after signing, the inspection was completed and I was told I needed to replace the roof paper as i have shingles tiles. That slightly increased my agreement cost, which I understood. However, scheduling became a nightmare. It took about 5 weeks just to get the roofing work scheduled. Once that was done, installation took about a week, followed by a quick city inspection (1–2 days). Then came the solar panel installation—but again, delays. It took another 2 months just to get scheduled, followed by another week of installation and inspection. The city approved everything within a 2-3 weeks, which was great. Southern California Edison (SCE) also handled their part quickly—credit where it’s due. At this point, we were already about 4 months in. Then came the final step: turning the system on. I received a text with instructions, which I followed. However, the system didn’t activate properly. I was told it would take 5–7 days to reset. After waiting with no results, I called and was transferred across multiple departments—very frustrating. Eventually, I was told a technician was needed—but the earliest available appointment was a month out. That was shocking for such a large solar company. After waiting 1 month and 2 weeks, the technician finally arrived… and fixed the issue in 5 minutes by flipping a switch on his phone. That delay was completely unnecessary. Now that the system is finally running April 2026, I’m still dealing with issues. I was never given a proper tutorial on how the system works, and the GoodLeap app isn’t showing any production data. To get support, I’m told I have to email instead of speaking to someone directly. Customer service has been extremely disappointing. It honestly feels like you need a part-time job just to follow up and get answers. Even my sales rep, who was initially very helpful, has completely stopped responding. Final Thoughts: Yes, the price may be cheaper—but you may pay for it in time, frustration, and lack of support. If I had known how difficult this process would be, I would have seriously reconsidered. Think twice, or be prepared to jump through a lot of hoops.

Great Sales Pitch, Poor Execution After Install

I regret choosing Freedom Forever. To be clear, the system itself appears to function. That’s the only positive thing I can say. Everything beyond installation has been extremely disappointing. I requested a system performance review in October. What followed was months of chasing updates, multiple phone calls, and repeated assurances that my case had been “escalated.” Despite this, I received no meaningful communication or timeline. It ultimately took several months to complete what should be a straightforward production review. That alone is unacceptable. After the review was finally completed, I attempted to move forward and asked about options to better align production with my actual energy usage. I was told a separate team would reach out within 7 business days. They didn’t. No outreach. No update. No accountability. This has become a pattern: Missed timelines with no follow-through “Escalations” that go nowhere Different teams with no ownership The burden constantly falling on the customer to chase answers The most frustrating part is not the outcome—it’s the complete lack of execution and communication. Once the system is installed, you are essentially on your own unless you’re willing to continuously follow up and push for answers. If you’re considering Freedom Forever, understand this: the sales process may sound great, but the post-install support experience is disorganized, slow, and unreliable. I would not recommend working with a company that operates this way.

Wonderful experience with Freedom Forever. Communication leading up to installation & throughout was excellent. Each of the installers were thorough and explained what they were doing in terms I understood. The installation was very professional.

Murphy's Law

Hard sell. Tons on installation delays. 6 months since my system has been installed and I have not gotten permission to operate. 1500 dollars of lost production. I am not happy. And the wait time for customer support is insane.

This is the absolute worst company!!! I spent 70k on a system that was improperly installed. We've found several leaks in my attic. I sent videos and photos back in February of '25. They've done nothing but make broken promises. I was told by Bianca (regional manager) that they would find a resolution and repair my roof. Once they realized how bad of a job their crew had done, they sent out a crew to tarp my roof. That was six months ago. My house looks terrible! Then, they came out and removed the solar panels 4 months ago. I was told that I am expected to continue to pay for a service I'm not getting. They are no longer responding. Bianca is terrible and should be ashamed! Do not work with this company!!

Professional and Prompt

The workers showed up on time. They were polite and worked in a professional manner. Completed the job quickly.

I called the customer support number to report a panel not working. I had to wait a while but I did connect with a person who confirmed the problem and said she would turn it over to a monitoring team to diagnose the problem. I expect to hear from them in a day or two

Energy Converns

Generic response, I wasn't satisfied with the answer about the shady salesman who lied and didn't provide the battery as promised. EVERYONE, stay far away unless you want a huge loan and two electricity bills more than you were paying before!

Questions and Answers

I called in with several questions, questions that needed answers. I called multiple times in the past for the same issue. This time, I got Morgan on the line. She was polite, friendly, understanding, and I felt like I had a partner in figuring out what was going on. She was thorough, and broke down the issues and questions one by one for me, providing me with an answer that wasn't immediate, as these things take time, but gave me a reason to be patient a little longer. She escalated my concerns, which I'm sure others have done in the past, but again, Morgan broke it down and gave me more detail than anyone had before as to why some things take as long as they do. Being a fan of details, I appreciate it the information as it gave me a clearer understanding of why certain things take as long as they do. Thank you, Morgan, for being so insightful, communicative, and amazing! Keep up the great work! Brian Thoms

She was very helpful in answering all my questions got me to the help l needed hope to get my solor back up and running in a few days can already see the savings l was making with the solor saved me alot of money

Morgan is Great

Morgan was the first customer service person from freedomforever who took the time to listen, and explain the process of having our panels removed and reinstalled. She was pleasant and helpful. The customer service person we spoke to last hung up on us when we asked to speak with a supervisor.

Bad customer service , don’t care about clients

Second time in less than a year our inverter goes offline, takes 3 weeks for anyone to get back us even with my follow up emails, now they say it’ll take another 1-3 weeks for “a team to check our system”. Meanwhile it’s summertime in AZ, a/c runs constant, we aren’t getting our credit through APS and that also means we are going to have a big electric bill. This solar system doesn’t save anyone money if it takes 6-8 weeks to possibly get a resolution. Meanwhile the solar company we make payments to filed bankruptcy but yet we still have to also pay the monthly payment on a system not working.

Wilson of Customer Service

Wilson was helpful in quickly got me a copy of my contract proposal which I needed to file for my tax credit. Was polite and prompt.

good service. anythings I need, they shallhelp.

Mildred Klemish

The installers nice and efficient. They left the work site clean and let us know what was happening. We appreciated that.

Our right Solar panel is not operating

Our right Solar panel isn’t working I have tried to reset it but with no success this is just ridiculous!!!

Simply THE BEST!!!

Freedom Forever Solar is a truly AMAZING company with AMAZING staff, in particular Xiomara Arnett! She is incredibly knowledgeable, kind, professional, very helpful, honest, caring, thoughtful, and a true gem for all she does! We had had the pleasure of working with her in getting our new solar system through Freedom Forever and a very special grant from the city of Oceanside. My mother and I feel forever blessed and grateful for this generous and wonderful gift of solar, which will make such a positive impact in our lives. My mother has multiple sclerosis and warm weather can exacerbate her symptoms. Now with our new solar from Freedom Forever, we can have the peace of mind in knowing that we can run the air conditioning for her comfort without the high cost of electricity to do so! From start to finish Xiomara has guided us and managed the process along the way, making every step seamless, stress free, and a breeze. She has also facilitated getting the installation of our panels in a very efficient manner and timeframe! It’s truly incredible how smooth and fast the entire project went- our solar panels were up in no time for us to start enjoying all the many benefits it brings. Thanks to Xiomara’s professionalism and diligence, and the team at Freedom Forever, we are so thrilled and excited that we can now start using our solar, and we are so very thankful for the freedom and long lasting benefits that it will bring. I HIGHLY recommend Freedom Forever, and Xiomara Arnett, for any solar project you have!

Inspection

I waited for more than an hour to speak to a support person. It was immensely frustrating.

Solar install

Quick and easy

Connect my WiFi

Agent was able to help me reconnect my SolarEdge equipment to my WiFi for connectivity.

Amazing people and amazing job

The people that showed up to do my installation did a great job. They were very respectful very nice. They were very thorough. I would highly recommend them their name or the maniacs.

Outstanding performance

Install team was truly excellent

Lacking communication

Solar was installed end of February 2026. It's been a month and still not inspected and approved to activate. There has been zero communication from them regarding any scheduled inspection. I had to sit on the phone e on hold for more than an hour to finally get any info and still no inspection.

Freedom Forever's solar panels are a scam. Our home, the home of Donald (84 yo) and his spouse, Kai was first approached on or around 2/6/25 regarding the promotion of Freedom Forever's solar panel program. On or around 2/6/25 when the sales representative, Joshua, on behalf of Freedom Forever first introduced himself and the company, Donald was home but Kai was not at home at the time. Joshua explained that Freedom Forever's solar panels would be installed and provided for at no cost to us due to a grant that would cover the expenses. Joshua also added that the monthly costs would be lower than the city utility bill. Donald asked Joshua if this meant the solar panels would be "free." Joshua responded that was correct and that the government grants received would cover all needs and expenses. Accordingly, Joshua asked Donald for a recent utility bill and assisted Donald, and Joshua uploaded copies of our utility bill from December, 2024 for Freedom Forever's review. On 2/7/25, Donald signed the lease contract. Donald is hard of hearing, unable to read due to a diagnosis of macular degeneration, does not know how to use a tablet, and was assisted by Joshua in signing the lease contract electronically. At this time, Donald had not yet informed his spouse, Kai, about the contracts. On 2/12/25, Donald spoke with a representative who understood that Donald wanted to cancel. A cancellation ticket was created. Donald was confused and not sure what was happening. On 7/10/25, Donald signed the AZ Supply and Installation Agreement: Home Improvement Agreement. Joshua again assisted Donald for the same aforementioned reasons above. (This is especially concerning given Donald's attempt to cancel on 2/12/25 months earlier). On 3/14/26, Donald's spouse, Kai, became aware of the contracts signed by Donald with Freedom Forever. Kai became aware because a person named Chad had arrived at home to assist Donald with signing more documents. Donald had not yet informed Kai because Donald believed the solar panels were "free" and "covered by a grant." Kai then read the contracts and realized Donald had signed a loan. Kai explained to Donald that there is no grant or "free" installation. As of 3/29/26, our electric bill from the city of Mesa is an average of $132.70 per month. The projected monthly cost with Freedom Forever is $527.81 per month. This is nearly four times what we were paying, and Joshua had told Donald that we would pay less. Unfortunately, that is not projected to be true either. We currently face being stuck with this debt (more than 97K) about which Kai did not know and which Donald believed was not a loan or debt, but a grant or benefit.

Project was initiated at the end of April 2025. On 5/8/2025, before the site inspection even happened, I decided to cancel the project. It is now 2/19/2026 and I still have $40k debt on my record because Freedom Forever won't give the finance company back their money. Remember, I never even had a site inspection! So they shouldn't have ever even purchased any supplies for the project. I am now considering hiring a lawyer to resolve this.

⭐️ 1 Star – Consistently Poor Communication and Execution I began the solar process with Freedom Forever in September 2025. From start to finish, the experience has been marked by miscommunication, delays, and unfulfilled commitments. During my initial meeting with the sales representative, Jared Fawcett, I clearly stated that I wanted a system designed to cover 100% of my prior year’s electrical usage. I was told this would not be a problem. However, when the design plans were later provided, the system was only projected to generate 92% of my usage. After considerable difficulty reaching customer service, I was informed that correcting the design would require restarting the process and resubmitting permits. Since the discrepancy resulted from the original design not matching what was discussed, I requested the correction. This led to months of delay. In November, I was told installation would be scheduled soon and was again assured that once ready, installation would occur within about a week and take two days. The earliest available date ended up being December 10th, and shortly afterward I was told my home was in a “long-distance service zone,” resulting in the installation being rescheduled to December 15th–16th. I explicitly informed the company that I would be leaving town on December 16th at 2 PM and was told this would not be an issue. On the first day of installation, the crew was scheduled to arrive at 9 AM but did not arrive until 12 PM, citing travel time. During the installation, I noticed the panel layout did not match the approved design. I was then informed that the design had been changed without my knowledge or approval. I was assured the installation would be completed before my departure the next day. That did not happen. The crew was not close to finished, and I was placed in the uncomfortable position of having to provide access codes to my home and garage so work could continue while I was out of town. The installation ultimately took three days instead of two. After completion, debris including screws and bolts were left in my yard and driveway. Additionally, damage was done to my home during electrical work. A hole was drilled in the incorrect location on the exterior of my house, covered with putty, and then a second hole was drilled elsewhere. As of January 30th, the damage to my home has not been resolved, and Freedom Forever cancelled my inspection, further delaying the ability to activate the system. I still do not have a clear timeline for final approval or operation. In my experience, Freedom Forever demonstrated a pattern of poor communication, missed expectations, and inadequate follow-through. This process has required far more time and effort than should be expected for a project of this type. Based on my personal experience, I would not recommend this company.

12/26/25 UPDATE: Since I can't respond to their response, I can only edit...Freedom Forever responded quickly to a bad review but still haven't responded to the email I sent them over a week ago now. I just sent ANOTHER email. Also, the structure collapse had nothing to do with 19 months of the system not working. What a gaslighting response and pure lie. Their technicians don't know where they're doing. They're customer service is non-existent, and they're closing branches all over the place. DO NOT WORK WITH THIS COMPANY. Original Review: I cannot warn people enough to NOT work with this company. It took them 19 months to get our system up and running and the only person I could ever get answers from was my original sales guy. He was not allowed to provide any information to me on the project manager or any of the technicians. The system finally got up and running, and it is not producing anywhere near the amount of energy it is supposed to. It is a 12 kW system and only produces a maximum of 7 kW. Envy energy told us multiple times that the technicians had no clue what they were doing with the install and had to correct many of the things that they did. It took threatening legal action to get them to do anything. I sent in another claim last week and still have not heard back.