Freedom Forever

Verified profile
Updated: 22 March 2024
Installer

Installing solar since 2011

Freedom Forever logo

1.84 from 302 Reviews

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Freedom Forever reviews


Breakdown of consumer reviews

Sales Process

2.5

Price as quoted

2.8

On schedule

2.2

Installation quality

2.5

After sales support

1.8

Latest good review thumbs up

Ryan M | Tampa, Florida | 03/22/2024

I recently chose Freedom Forever for my home’s solar installation and was very impressed. Their team was professional and efficient, particularly in clear communication and swift installation. The quality of service is top-notch. No complaints. Highly recommend them.

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1 comment >
Reply from Freedom Forever: Hello Ryan M, thank you for sharing your feedback! At Freedom Forever, our commitment is to ensure every customer enjoys an exceptional experience. We are delighted to learn that we have met your expectations with your project. It is our pleasure to continue our partnership with you. If you have any questions or need further assistance, please don't hesitate to reach out to us.

Latest bad review thumbs down

Tiana Castro | San Diego, California | 03/25/2024

Worst Company Ever

Please save yourself the trouble and do not use this company. I’ve been trying to get my panels done since October 2023 and it’s almost April 2024 and they are still not on.This company has dropped the ball for months. They have terrible customer service, project management, communication, and follow through. They didn’t even know they had missed the final inspection until I called the utility company to ask about the status. I had to let Freedom know it was missing and then they worked on fixing it. Please save yourself the heart ache and go with a different company. Using this company was a mistake.

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1 comment >
Reply from Freedom Forever: Hello Tina Castro, your feedback means a lot to us here at Freedom Forever, and we're committed to ensuring that your experience with us is exceptional. We understand the challenges you've faced with the delay in your project, and we're dedicated to turning things around for you. To initiate the resolution process, kindly send an email to OnlineSupport@FreedomForever.com with your Full Name, Project Address, Phone Number, and Email. This will enable one of our Online Support Specialists to reach out to you promptly. We're genuinely excited about the opportunity to partner with you on the path to resolution and appreciate your cooperation.

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Amy G | Brighton, Colorado | 03/22/2024

Terrible company solar company

Freedom forever solar company is a scam. Run Run Run and not look back. Do not get solar system with this company. They will make you sign up with a finance company so that you can’t stop payment if their service is terrible. And truly their service is extremely terrible. For months and months, we have zero production, they will promise to come out and not show up yet they are billing us through mosaic. I can’t stop payment because Freedom Forever have taken their money. What a mess!

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1 comment >
Reply from Freedom Forever: Hello Amy G, your feedback means a lot to us here at Freedom Forever, and we're committed to ensuring that your experience with us is exceptional. We understand the challenges you've faced with low production, and we're dedicated to turning things around for you. To initiate the resolution process, kindly send an email to OnlineSupport@FreedomForever.com with your Full Name, Project Address, Phone Number, and Email. This will enable one of our Online Support Specialists to reach out to you promptly. We're genuinely excited about the opportunity to partner with you on the path to resolution and appreciate your cooperation.

ed chang | Anaheim, California | 03/18/2024

STAY AWAY FROM FREEDOM FOREVER!!!

HORRIBLE SERVICE AND NO COMMUNICATION STAY AWAY!!! I would give them a 0000 star., I signed the contract in FEBRUARY 2023. It has been more than 13 months; they just now finished the installations and is waiting for final inspections. Throughout this entire process, there was absolutely no communications from the sale guy nor anyone from freedom forever. I had to contact the city myself every now and then to get an update. The plans spec needed to be revised, no one pick up the revisions for month until I called. Now I am paying for the loan, and the electric bill because the solar has not been activated yet. DO NOT BUY SOLAR FROM FREEDOM FORVER. Once they have your MONEY they won't make any effort to service you further.

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1 comment >
Reply from Freedom Forever: Hello ED Chang, thank you for sharing your feedback! Here at Freedom Forever, providing our customers with an exemplary experience is our top priority. We acknowledge your frustration with the delay in your project and want to assure you that your concerns are resolved as quickly as possible. We aim to provide more than just a service, we want to create an experience that exceeds your expectations, and sincerely apologize for any inconvenience you've encountered. To address your concerns and work towards a resolution, we have connected you with one of our Online Support Specialists.

Shawn B | High Springs, Florida | 03/11/2024

Find someone else

We started process 11/2023. Beware of sales pitch that the government will pay for your solar. They do not. You may get a tax liability credit IF you owe federal income tax. Otherwise, you do not have a usable credit. Strike 1 as they should not have used that as a selling tool. System was installed 12/2023. It is now 3/2024 and we are not able to use it yet. Inspection was to be done mid January and it was delayed by Freedom forever. I received two sets of new permits to attach for inspection. They all were identical. They finally scheduled inspection and it was finally completed End of 1/2024. Fortunately, I was here for inspection. Inspector said some stickers for voltage and amperage were missing on box connecting to the meter, but the stickers were on the inverter. He allowed it to pass. He was here 10 minutes. So, delay was not necessary from freedom forever as inspector just looked to see if we had a permit and of course checked connections. Strike 2 due to delay by freedom forever. Per our electric company, we need to have a liability insurance policy. Freedom forever covers it the first year. End of February was first contact I received about this policy. Something that they should have been working on since installation was completed. Policy has not been found yet so one has not been issued. So, we cannot use our solar system yet. I’ve contacted the insurance person, our freedom forever contact and our sales rep and no one is returning our calls. Strike 3 This is in addition to issues I had trying to get someone out her to fix a conduit that was coming out of the ground about 5 inches before the meter and so went in to meter at an angle. The electrician told me it would be fixed within the week. After going back and for with our FF contact, they finally sent someone to come fix it over a month later. Actually, 2 months later. Ended up being original electrician. Wasn’t even his fault, but the workers who dug the trench and filled it in. Anyways, bottom line, find another company. I won’t even get into their financing and how crooked Mosaic Solar is. Fortunately, we were able to get financing elsewhere. So, I’m paying for a loan and paying for a full electric bill as we do not have solar energy as of yet. If FF actually finds someone to get the insurance, which when I was first told about it I reached out to an agent to get an estimate so I would know how much the following years. I had within a day. Just a lot of incompetent people at FF. Find another company, please. Learn from all of us that have had bad experiences before hiring them.

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1 comment >
Reply from Freedom Forever: Hello Shawn B, thank you for sharing your feedback! Here at Freedom Forever, providing our customers with an exemplary experience is our top priority. We acknowledge your frustration and want to assure you that your concerns are resolved as quickly as possible. We aim to provide more than just a service, we want to create an experience that exceeds your expectations, and sincerely apologize for any inconvenience you've encountered. To address your concerns and work towards a resolution, we have connected you with one of our Online Support Specialists.

Impacts your credit score | Colorado Springs, Colorado | 03/08/2024

Will not process cancellation

Freedom Forever has now taken seven months and not communicated with their financial partner Mosaic to reflect the project's cancellation in August. Multiple cases and attempts with their support team to resolve this issue have gone in continuous circles, and FF is saying it can take up to 60 days to get this communicated to Mosaic and processed. For anyone looking to install solar panels, this is not a reputable company, and I'm glad I didn't since customer service and lack of follow through to resolve does not exist.

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1 comment >
Reply from Freedom Forever: Hello, your feedback means a lot to us here at Freedom Forever, and we're committed to ensuring that your experience with us is exceptional. We understand the challenges you've faced with the cancellation process, and we're dedicated to turning things around for you. To initiate the resolution process, kindly send an email to OnlineSupport@FreedomForever.com with your Full Name, Project Address, Phone Number, and Email. This will enable one of our Online Support Specialists to reach out to you promptly. We're genuinely excited about the opportunity to partner with you on the path to resolution and appreciate your cooperation.

VBMom | Virginia Beach, Virginia | 03/06/2024

Solar install caused damage to Roof in Virginia

Freedom Forever's install damaged my roof and caused it to leak. Since I signed a roof waiver, they stated that it was not their fault, and I could pay $10K to have the panels removed and reinstalled as well as a new roof put on at my own expense. I have been dealing with this company for 18 months without a remedy to date. The leaking has caused mold to form throughout my attic, substantial interior damage to my home, and this entire experience has been a nightmare. Also, they sold me on the "no power bill" theory, when in fact, I'm now paying double what I did before I had solar.

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1 comment >
Reply from Freedom Forever: Hello VBMom, your feedback means a lot to us here at Freedom Forever, and we're committed to ensuring that your experience with us is exceptional. We understand the challenges you've faced, and we're dedicated to turning things around for you. To initiate the resolution process, kindly send an email to OnlineSupport@FreedomForever.com with your Full Name, Project Address, Phone Number, and Email. This will enable one of our Online Support Specialists to reach out to you promptly. We're genuinely excited about the opportunity to partner with you on the path to resolution and appreciate your cooperation.

Min | Kearny, New Jersey | 03/01/2024

Horrible service

Agreed with all the previous comments. I like the sales person and his patience in explaining but the installation and after installation service were horrible. It took us 2 years to get the solar system installed and running. Now, there’s a roof leak that they cannot fix for over a year now. They now telling me that the roof may not be caused by the solar and I should figure it out myself!!!!

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1 comment >
Reply from Freedom Forever: Hello Min, your feedback means a lot to us here at Freedom Forever, and we're committed to ensuring that your experience with us is exceptional. We understand the challenges you've faced with the delay in your project and roof leak. We're dedicated to turning things around for you. To initiate the resolution process, kindly send an email to OnlineSupport@FreedomForever.com with your Full Name, Project Address, Phone Number, and Email. This will enable one of our Online Support Specialists to reach out to you promptly. We're genuinely excited about the opportunity to partner with you on the path to resolution and appreciate your cooperation.

Los Angele Resident | Reseda, California | 02/29/2024

HORRIBLE SERVICE AND DAMAGE

STAY AWAY!!! These people are crooks and scam artists. My roof was damaged by their installers and now in interior ceiling has extensive water damage. They sent someone out to repair the roof and said they would also be fixing the interior. After months of calling for a follow up they continue to avoid my calls. They say I will receive contact from the local branch which never happens. I've been calling since December of 2023 with no resolution. DO NOT BUY SOLAR FROM FREEDOM FORVER. Once they have your money they won't make any effort to service you further.

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1 comment >
Reply from Freedom Forever: Hello, your feedback means a lot to us here at Freedom Forever, and we're committed to ensuring that your experience with us is exceptional. We understand the challenges you've faced with roof leak damages, and we're dedicated to turning things around for you. To initiate the resolution process, kindly send an email to OnlineSupport@FreedomForever.com with your Full Name, Project Address, Phone Number, and Email. This will enable one of our Online Support Specialists to reach out to you promptly. We're genuinely excited about the opportunity to partner with you on the path to resolution and appreciate your cooperation.

Nate | Fort Myers, Florida | 02/28/2024

Highly-aggressive sales approach, AVOID

The salesman, Steve from Fort Myers, got my information by watching the local permit postings for solar installations, where I already had a contract underway with another company. He obtained my home address and then proceeded to show up, unannounced and uninvited, at my front door at random times throughout the week, over and over again in an attempt to poach me from the company I already had.

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1 comment >
Reply from Freedom Forever: Thank you for sharing your feedback with us. Your review holds significant value for the team here at Freedom Forever. We genuinely appreciate the openness and insight you've provided regarding your experience with us. Rest assured, we've taken your comments seriously and are looking into them further. Your feedback has been passed along within our organization for review, and we're actively exploring ways to address any concerns you've raised. We're committed to providing all potential customers as well as our current customers with excellent service. Your input helps us improve, and we're thankful for the opportunity to learn from your experience.

Gabriel | Richmond, Texas | 02/26/2024

Very bad experience.

Avoid Freedom Forever due to the following reasons: 1. They deceive prospective customers to secure business. 2. They fail to honor agreements; I signed a contract with them two years ago, yet the solar panel installation remains incomplete. Despite my request for cancellation due to their failure to deliver, they demand a $3000 cancellation fee. Furthermore, one of their staff admitted to deliberately delaying the project because of an error in the initial quotation provided by the salesperson. 3. Their conduct is highly unprofessional. I deeply regret inviting their sales representative into my home. Take caution before signing any contracts with them. In summary, exercise caution and thoroughly consider your options before engaging in any business dealings with Freedom Forever.

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1 comment >
Reply from Freedom Forever: Hello Gabriel, your feedback means a lot to us here at Freedom Forever, and we're committed to ensuring that your experience with us is exceptional. We understand the challenges you've faced with the delay in your project, and we're dedicated to turning things around for you. To initiate the resolution process, kindly send an email to OnlineSupport@FreedomForever.com with your Full Name, Project Address, Phone Number, and Email. This will enable one of our Online Support Specialists to reach out to you promptly. We're genuinely excited about the opportunity to partner with you on the path to resolution and appreciate your cooperation.

Shawn and Jamey Rosner | Lincoln, California | 02/21/2024

One Word for this Company: Fraud

My husband and I considered this company for solar panels and after signing a contract, decided against using them within the 3-day notice to cancel: this was MORE than a year ago. Fast forward to January 2024, we get a notice in the mail from a finance company stating we have our solar payments starting February 2024. We were dumbfounded and it is only listed in my husband's name! We have called the finance company, who states Freedom Forever has to "cancel," for them to close this loan. So, we advised the loan company that we cancelled three days after signing our agreement over a YEAR AGO. The loan company told us to contact Freedom Forever. We contact Freedom Forever, and we are told this will be resolved in 24-48 hours by the salesperson. Here we are 14 days later, and we call for an update and are now told it can take up to 60 days! Sixty days for what? This was never agreed to! We only had two or three calls with this company ever more than one year ago, one of which included they received our cancellation, and we have an email confirming this. We are being reported by a loan company as not making a loan payment for the month of February, for a loan and process that should have NEVER happened in the first place. Freedom Forever is telling me not to make these payments as the loan should not have ever been in place and the loan company is telling us to pay them and then they will refund our money back to us once this is all resolved. If their lack of urgency to correct this egregious error on their part is any indication of their customer service, I can only say RUN, don't walk, away from this company.

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1 comment >
Reply from Freedom Forever: Hello Shawn and Jamey Rosner, we appreciate your feedback! Your feedback is invaluable, and we take it seriously as we strive to provide the best possible experience for our customers here at Freedom Forever. We understand that you have encountered challenges, and we want to assure you that we are committed to resolving these issues promptly. We are actively investigating the issues you've raised, and we appreciate your patience as we work towards a solution. We will continue to be in communication with you to achieve a resolution.

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Service types


Residential solar - Grid tied

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About Freedom Forever


Freedom Forever is a residential solar installation company that executes best-in-class Engineering, Procurement, and Construction (EPC) for our dealer partners. We do not sell directly to homeowners.

Our independent dealer partners are some of the most successful solar sales companies in the industry. Since 2011, we have enabled our dealer partners' success with a premium offering and flexibility to be as aggressive as necessary on price.

We also provide all the hard-to-get financing options at the best rates. Our 25-year production guaranty provides the ultimate peace-of-mind for homeowners reluctant to make a big investment. With Freedom Forever homeowners know what they're getting every time. Freedom Forever services all of California, Arizona, Colorado and Nevada out of 7 large, regional installation hubs.

Our Temecula, California headquarter houses one of the most forward thinking and diversified group of professionals in the industry. At Freedom Forever we leverage big company efficiencies, diversified teams, and local expertise. We continue to grow at a very rapid pace as witnessed by Freedom Forever placing #135 on the Inc. 5000 for 2018. With fast growth comes great responsibility - we keep laser focus on positive, sustainable cash flow so that we stay financially healthy for the long run.

Office locations


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California - Temecula

43445 Business Park Drive STE 110, Temecula CA, 92590

Licenses


CR-11 Electrical ROC 319879

Contact Freedom Forever


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Head Office
43445 Business Park Drive STE 110, Temecula CA, 92590
Website