Freedom Forever

Verified profile
Updated: 29 January 2025
Installer

Installing solar since 2011

Freedom Forever logo

1.76 from 392 Reviews

How was this rating calculated?

SolarReviews Expert Rating Score:

A score we give a solar company out of 100 based on 0 criteria that our SolarReviews industry experts believe are the best criteria to separate good and bad solar companies.

Unrated

Freedom Forever reviews


Breakdown of consumer reviews

Sales Process

2.4

Price as quoted

2.7

On schedule

2.1

Installation quality

2.4

After sales support

1.8

Latest good review thumbs up

Joe | Phoenix, Arizona | 01/24/2025

They exceeded my expectations

I have had solar for over 3 years now and for the first time ever one of my 32 panels broke and I submitted a claim for help to replace it from the moment I did the initial claim I got the panel swap out in under 5 weeks I was shock how fast they responded to my phone calls and how fast they got here to install the new panel thank you

read more
1 comment >
Reply from Freedom Forever: Hello Joe, thank you for sharing your feedback! At Freedom Forever, our commitment is to ensure every customer enjoys an exceptional experience. We are delighted to learn that we have met your expectations with your project. It is our pleasure to continue our partnership with you. If you have any questions or need further assistance, please don't hesitate to reach out to us. Thank you for choosing Freedom Forever!

Latest bad review thumbs down

Ronda M | Saint Petersburg, Florida | 02/04/2025

$1200 cancellation fee!

I signed a contract with Freedom Forever at the beginning of January 2025. They had an additional offer where I would receive a Google package of three items as a “free gift”. The salesman set up installation for two days later. I contacted the salesman while the installer was at my house and advised him that I had more questions and there was a chance I would be canceling my project. I was told that I should go ahead and accept the items and if I canceled they could pick up be items (they were not installed as they were not compatible with my current system). I did indeed cancel within the three day window and asked repeatedly in writing and on the phone what I needed to do to return the items. Fast forward to tonight… I called AGAIN and was given the phone number of the cancellation department. The lady that I spoke with told me that not only can I not return the Google items but that I was responsible for a $1200 cancellation fee. Mind you that the total retail value of the items is approximately $350! What a scam!

read more

All reviews

>
>

Gina V | Ashby, Massachusetts | 01/29/2025

Our experience with our salesman Kyle Piso has been awful. We were told we were having 9000kw panels installed, come to find out, they are only 5000kw panels which hardly offsets our electric bill. He lied about our panel production and also lied about a rebate he promised we would receive. Communication has been non existent since we had our panels installed. We've tried countless times to reach out to him with a resolution, but to no avail. We were totally scammed by this person. We are in the process of an investigation. We are hoping freedom forever will rectify the situation.

read more

1 comment >
Reply from Freedom Forever: Hello Gina, your feedback means a lot to us here at Freedom Forever, and we're committed to ensuring that your experience with us is exceptional. We understand the challenges you've faced with your solar project, and we're dedicated to turning things around for you. To initiate the resolution process, kindly send an email to OnlineSupport@FreedomForever.com with your Full Name, Project Address, Phone Number, and Email. This will enable one of our Online Support Specialists to reach out to you promptly. We're genuinely excited about the opportunity to partner with you on the path to resolution and appreciate your cooperation.

Eddie Owens | Fountain Inn, South Carolina | 01/25/2025

Solar installation was canceled within 2 weeks. Had 45 days.

I cancelled my installation in 2 weeks when I had 45 days. Then 3 months later, I had an alert on my credit score. They placed a personal loan on my credit in spite of it being cancelled and never installed. I've been working now for 4 months attempting to get this removed from my credit report. On December 5, 2024, they said the board of directors would need to meet to discuss removing it from my credit report. What the hell. I didn't receive the panels and cancelled in the time frame. This should have NEVER been placed on my credit report. I've emailed them again and received no response. To complete this form, I was REQUIRED to enter an installation date and KW size. IT WAS CANCELLED AND NEVER INSTALLED. I used 2024 as a date and 20 as KW. By the way, Freedom does not ever get 1 star, but 0 nor negative score is an option.

read more

1 comment >
Reply from Freedom Forever: Hello Eddie, your feedback means a lot to us here at Freedom Forever, and we're committed to ensuring that your experience with us is exceptional. We understand the challenges you've faced with your solar project, and we're dedicated to turning things around for you. To initiate the resolution process, kindly send an email to OnlineSupport@FreedomForever.com with your Full Name, Project Address, Phone Number, and Email. This will enable one of our Online Support Specialists to reach out to you promptly. We're genuinely excited about the opportunity to partner with you on the path to resolution and appreciate your cooperation.

Jason | Burlington, NJ | 01/24/2025

Disappointing Experiences - Regret Solar

My experience with Freedom Forever Solar has been extremely disappointing. From the very beginning, the process was plagued with delays. What was promised to be a smooth and timely installation turned into a prolonged ordeal, with multiple missed deadlines and a lack of clear communication. I signed the contract October 2022, the system was not installed till May 2023, and was not operational until November 2023. The customer support was equally as frustrating. Every time I reached out for updates or assistance, I was met with unhelpful responses and a lack of urgency. It felt like my concerns were not taken seriously, and I was left in the dark about the status of my project. To make matters worse, the installation included an EV charger that, unbeknownst to me, was never configured properly. This came to light when the charger failed and neither I nor the manufacturer can do anything about it since Freedom never set it up properly for my site. When contacting their customer support, I am forced to wait for their "Monitoring Team" to respond to a ticket that could take anywhere between to 7 to 30 days according to them. Now I am unable to charge my car with a charger I paid for because Freedom installed it incorrectly and have to pay to charge elsewhere. Overall, my experience with Freedom Forever Solar has been far from satisfactory. I hope they take these issues seriously and work towards improving their service for their customers.

read more

1 comment >
Reply from Freedom Forever: Hello Jason, your feedback means a lot to us here at Freedom Forever, and we're committed to ensuring that your experience with us is exceptional. We understand the challenges you've faced with your solar project, and we're dedicated to turning things around for you. To initiate the resolution process, kindly send an email to OnlineSupport@FreedomForever.com with your Full Name, Project Address, Phone Number, and Email. This will enable one of our Online Support Specialists to reach out to you promptly. We're genuinely excited about the opportunity to partner with you on the path to resolution and appreciate your cooperation.

Stephen | Hampden, Massachusetts | 01/21/2025

Freedom forever is Awesome!

They got me a great deal for my solar system in Wetsern MA! I have no clue why they have negative reviews. Their communication was great project was installed and activated in a timely manner and their price was fantastic! Other companies out here were charging 30-50% more for worse panels inverters and lesser warranties.

read more

1 comment >
Reply from Freedom Forever: Hello Stephen, thank you so much for your wonderful review! We’re thrilled to hear that you had a positive experience with our solar installation. Your feedback is incredibly valuable to us and it’s fantastic to know that our team met your expectations. If there are any other questions or ways, we can further assist you, we are more than happy to help in any way we can. Your satisfaction is our top priority, and we look forward to continuing to exceed your expectations. Thank you for choosing Freedom Forever for your solar needs!

Oakland home owner | Rodeo, California | 01/16/2025

Terrible company

First of all Freedom Forever does not return calls, address concerns, return emails, fix problems or care at all about the customer. They damaged our roof, did not replace the tiles in a section and the system isn't even working. I have tried to contact them over 25 times. Everytime I reach someone they promise they will get the matter resolved. But, nothing at all ever happens. The absolutely do not follow through at all. I am beyond frustrated and have filed a complaint against them.

read more

1 comment >
Reply from Freedom Forever: Hello, your feedback means a lot to us here at Freedom Forever, and we're committed to ensuring that your experience with us is exceptional. We understand the challenges you've faced with your solar project, and we're dedicated to turning things around for you. To initiate the resolution process, kindly send an email to OnlineSupport@FreedomForever.com with your Full Name, Project Address, Phone Number, and Email. This will enable one of our Online Support Specialists to reach out to you promptly. We're genuinely excited about the opportunity to partner with you on the path to resolution and appreciate your cooperation.

MIck | Farmington, New Mexico | 01/13/2025

New Mexico Solar Tax Credit UNSUPPORTED

I have tried without success to obtain documents from Freedom Forever to qualify for the New Mexico New Solar Market Development Tax Incentive through the New Mexico Energy, Minerals and Natural Resources Department (emnrd). Specifically, they are unwilling to supply an Itemized invoice for contractor labor costs, which the emnrd application requires.

read more

1 comment >
Reply from Freedom Forever: Hello Mick, your feedback means a lot to us here at Freedom Forever, and we're committed to ensuring that your experience with us is exceptional. We understand the challenges you've faced with your solar project, and we're dedicated to turning things around for you. To initiate the resolution process, kindly send an email to OnlineSupport@FreedomForever.com with your Full Name, Project Address, Phone Number, and Email. This will enable one of our Online Support Specialists to reach out to you promptly. We're genuinely excited about the opportunity to partner with you on the path to resolution and appreciate your cooperation.

Cameron Backes | Broomfield, Colorado | 01/07/2025

Avoid Freedom Forever

Terrible Customer Service and Warranty Practices I cannot express how frustrated I am with Freedom Forever. After purchasing my home, I found out that the solar system installed by the previous homeowner came with a warranty. However, when I contacted Freedom Forever to transfer the warranty into my name, I was met with stonewalling and runaround. Their customer service is absolutely horrendous. After multiple phone calls and emails, I was told the warranty couldn’t be transferred because of some arbitrary, convoluted rule they claimed was in place. No matter how many times I explained that the system was in my name now, and that I had every right to the warranty, they just kept giving me the same canned responses with no real solutions. It’s clear that once they’ve installed your system, they couldn’t care less about customer satisfaction or standing behind their product. Their warranty transfer process is a joke, and the fact that they’re making it nearly impossible to take advantage of a warranty that should rightfully be mine is infuriating. Do yourself a favor and stay far, far away from this company. I would never recommend them to anyone. Zero stars, but had to give one to post this.

read more

1 comment >
Reply from Freedom Forever: Hello Cameron, we appreciate your feedback! Your feedback is invaluable, and we take it seriously as we strive to provide the best possible experience for our customers here at Freedom Forever. We understand that you have encountered challenges, and we want to assure you that we are committed to resolving these issues promptly. We are actively investigating the issues you've raised, and we appreciate your patience as we work towards a solution. We will continue to be in communication with you to achieve a resolution.

ashok | Hayward, California | 12/26/2024

Do not do any business with freedom foreever

Please do not go with freedom solar if you do your system is not going to install for atleast 9 montrhs I had a agent name Jaxton Villegas as personal exeperince please never sign with him he never returns any call or email My system after 9 months and still waiting for turn on.

read more

1 comment >
Reply from Freedom Forever: Hello Ashok, your feedback means a lot to us here at Freedom Forever, and we're committed to ensuring that your experience with us is exceptional. We understand the challenges you've faced with your solar project, and we're dedicated to turning things around for you. To initiate the resolution process, kindly send an email to OnlineSupport@FreedomForever.com with your Full Name, Project Address, Phone Number, and Email. This will enable one of our Online Support Specialists to reach out to you promptly. We're genuinely excited about the opportunity to partner with you on the path to resolution and appreciate your cooperation.

BobbieLynn Benton | Upper Lake, California | 12/05/2024

Solar company incompetency

I started the process of getting solar in April of this year. We didn’t end up getting permits until October and installed on October 16th. Well after instal we went out to look at the work and found that there were screws all the way down our awning. We raised attention to this immediately we were then ignored for weeks until I brought it up when they came back out because the didn’t finish wiring it to our main panel and were supposed to put in a new sub panel (this was due to their own design issue they were going to try and charge us for and we had to fight) well someone randomly showed up and was able to wire it to our main panel as originally planned. None of this was communicated to us nor to one another within the company because during the next week 2 other people showed up to “work” on the sub panel but didn’t bring the required equipment. Well pge showed up to connect it to our meter to tell us they STILL didn’t finish the install and they couldn’t connect it until their part was done. That was on November 15th. Since then we have had the city come out for inspection twice and we have failed inspection because they installed the back up battery under a very small window under the bathroom and the company keeps saying that it is fine because it’s a none escapable window but the county is not having it and now wants them to move the battery. With this all being said the whole system has now been installed incorrectly and I am worried about them moving the battery because they cut into my drywall in the house and have not fixed that, they have not fixed the first issue of the panels being in the wrong spot and now they want to move the battery and probably will not fix all those holes causing so much damage to my house. Every-time I reach out to someone I just get told we are working on it and there is nothing more that they can do for me. My sales rep has ghosted me pretty much since installation has happened my project manager just says the same thing being he will reach out the his branch manager and they are working on it. I want this headache gone and removed off of my house. This company is literally incompetent.

read more

1 comment >
Reply from Freedom Forever: Hello BobbieLynn, we appreciate your feedback! Your feedback is invaluable, and we take it seriously as we strive to provide the best possible experience for our customers here at Freedom Forever. We understand that you have encountered challenges, and we want to assure you that we are committed to resolving these issues promptly. We are actively investigating the issues you've raised, and we appreciate your patience as we work towards a solution. We will continue to be in communication with you to achieve a resolution.

Jean R. | Fresno, California | 12/04/2024

Review of Freedom Forever and Michael Thomas II

I had a very disappointing experience with Freedom Forever and Michael Thomas II. Michael met with my husband and me to discuss solar options and promised that by installing new panels and using a PPA, we would no longer owe PG&E except for connection fees. He also assured us that the new system would generate more energy than we could possibly use, even as our family grew. Freedom Forever installed the panels and battery. However, the reality has been far from what was promised. In October, I received a PG&E bill for $229 in addition to the monthly lease fee. The system was incorrectly sized, and despite promises, one battery is insufficient to eliminate our need for grid electricity. The battery depletes after just an hour of use, and we’re still paying PG&E for excess power. To make matters worse, we were still on the NEM 1 plan, and now we’re paying thousands more for less usable electricity. Freedom Forever also claimed the project was complete before the battery was fully operational. It took a literal month for someone to come out and switch it on. It is baffling that companies allow salespeople to blatantly misrepresent situations and incorrectly size the equipment for the household’s needs. I even hired an attorney to resolve the situation, but despite his initial commitment to respond, Michael stopped communicating, leaving us without resolution. Freedom Forever has not returned our calls either, despite saying they would. Be very careful when making decisions with this company. Michael seemed knowledgeable, and we believed his promises, but unfortunately, they have not been met.

read more

1 comment >
Reply from Freedom Forever: Hello Jean, your feedback means a lot to us here at Freedom Forever, and we're committed to ensuring that your experience with us is exceptional. We understand the challenges you've faced with your solar project, and we're dedicated to turning things around for you. To initiate the resolution process, kindly send an email to OnlineSupport@FreedomForever.com with your Full Name, Project Address, Phone Number, and Email. This will enable one of our Online Support Specialists to reach out to you promptly. We're genuinely excited about the opportunity to partner with you on the path to resolution and appreciate your cooperation.

Solar panel cost calculator

Service types


Residential solar - Grid tied

Residential solar - Hybrid solar systems

Tesla Powerwall sales and installations

LG Chem solar batteries

About Freedom Forever


Freedom Forever is a residential solar installation company that executes best-in-class Engineering, Procurement, and Construction (EPC) for our dealer partners. We do not sell directly to homeowners.

Our independent dealer partners are some of the most successful solar sales companies in the industry. Since 2011, we have enabled our dealer partners' success with a premium offering and flexibility to be as aggressive as necessary on price.

We also provide all the hard-to-get financing options at the best rates. Our 25-year production guaranty provides the ultimate peace-of-mind for homeowners reluctant to make a big investment. With Freedom Forever homeowners know what they're getting every time. Freedom Forever services all of California, Arizona, Colorado and Nevada out of 7 large, regional installation hubs.

Our Temecula, California headquarter houses one of the most forward thinking and diversified group of professionals in the industry. At Freedom Forever we leverage big company efficiencies, diversified teams, and local expertise. We continue to grow at a very rapid pace as witnessed by Freedom Forever placing #135 on the Inc. 5000 for 2018. With fast growth comes great responsibility - we keep laser focus on positive, sustainable cash flow so that we stay financially healthy for the long run.

Office locations


Loading...

California - Temecula

43445 Business Park Drive STE 110, Temecula CA, 92590

Licenses


CR-11 Electrical ROC 319879

Contact Freedom Forever


Location pin
Head Office
43445 Business Park Drive STE 110, Temecula CA, 92590
Website