Gina V | Ashby, Massachusetts | 01/29/2025
Our experience with our salesman Kyle Piso has been awful. We were told we were having 9000kw panels installed, come to find out, they are only 5000kw panels which hardly offsets our electric bill. He lied about our panel production and also lied about a rebate he promised we would receive. Communication has been non existent since we had our panels installed. We've tried countless times to reach out to him with a resolution, but to no avail. We were totally scammed by this person. We are in the process of an investigation. We are hoping freedom forever will rectify the situation.
Eddie Owens | Fountain Inn, South Carolina | 01/25/2025
Solar installation was canceled within 2 weeks. Had 45 days.
I cancelled my installation in 2 weeks when I had 45 days. Then 3 months later, I had an alert on my credit score. They placed a personal loan on my credit in spite of it being cancelled and never installed. I've been working now for 4 months attempting to get this removed from my credit report. On December 5, 2024, they said the board of directors would need to meet to discuss removing it from my credit report. What the hell. I didn't receive the panels and cancelled in the time frame. This should have NEVER been placed on my credit report. I've emailed them again and received no response. To complete this form, I was REQUIRED to enter an installation date and KW size. IT WAS CANCELLED AND NEVER INSTALLED. I used 2024 as a date and 20 as KW. By the way, Freedom does not ever get 1 star, but 0 nor negative score is an option.
Jason | Burlington, NJ | 01/24/2025
Disappointing Experiences - Regret Solar
My experience with Freedom Forever Solar has been extremely disappointing. From the very beginning, the process was plagued with delays. What was promised to be a smooth and timely installation turned into a prolonged ordeal, with multiple missed deadlines and a lack of clear communication. I signed the contract October 2022, the system was not installed till May 2023, and was not operational until November 2023. The customer support was equally as frustrating. Every time I reached out for updates or assistance, I was met with unhelpful responses and a lack of urgency. It felt like my concerns were not taken seriously, and I was left in the dark about the status of my project. To make matters worse, the installation included an EV charger that, unbeknownst to me, was never configured properly. This came to light when the charger failed and neither I nor the manufacturer can do anything about it since Freedom never set it up properly for my site. When contacting their customer support, I am forced to wait for their "Monitoring Team" to respond to a ticket that could take anywhere between to 7 to 30 days according to them. Now I am unable to charge my car with a charger I paid for because Freedom installed it incorrectly and have to pay to charge elsewhere. Overall, my experience with Freedom Forever Solar has been far from satisfactory. I hope they take these issues seriously and work towards improving their service for their customers.
Stephen | Hampden, Massachusetts | 01/21/2025
Freedom forever is Awesome!
They got me a great deal for my solar system in Wetsern MA! I have no clue why they have negative reviews. Their communication was great project was installed and activated in a timely manner and their price was fantastic! Other companies out here were charging 30-50% more for worse panels inverters and lesser warranties.
Oakland home owner | Rodeo, California | 01/16/2025
Terrible company
First of all Freedom Forever does not return calls, address concerns, return emails, fix problems or care at all about the customer. They damaged our roof, did not replace the tiles in a section and the system isn't even working. I have tried to contact them over 25 times. Everytime I reach someone they promise they will get the matter resolved. But, nothing at all ever happens. The absolutely do not follow through at all. I am beyond frustrated and have filed a complaint against them.
MIck | Farmington, New Mexico | 01/13/2025
New Mexico Solar Tax Credit UNSUPPORTED
I have tried without success to obtain documents from Freedom Forever to qualify for the New Mexico New Solar Market Development Tax Incentive through the New Mexico Energy, Minerals and Natural Resources Department (emnrd). Specifically, they are unwilling to supply an Itemized invoice for contractor labor costs, which the emnrd application requires.
Cameron Backes | Broomfield, Colorado | 01/07/2025
Avoid Freedom Forever
Terrible Customer Service and Warranty Practices I cannot express how frustrated I am with Freedom Forever. After purchasing my home, I found out that the solar system installed by the previous homeowner came with a warranty. However, when I contacted Freedom Forever to transfer the warranty into my name, I was met with stonewalling and runaround. Their customer service is absolutely horrendous. After multiple phone calls and emails, I was told the warranty couldn’t be transferred because of some arbitrary, convoluted rule they claimed was in place. No matter how many times I explained that the system was in my name now, and that I had every right to the warranty, they just kept giving me the same canned responses with no real solutions. It’s clear that once they’ve installed your system, they couldn’t care less about customer satisfaction or standing behind their product. Their warranty transfer process is a joke, and the fact that they’re making it nearly impossible to take advantage of a warranty that should rightfully be mine is infuriating. Do yourself a favor and stay far, far away from this company. I would never recommend them to anyone. Zero stars, but had to give one to post this.
ashok | Hayward, California | 12/26/2024
Do not do any business with freedom foreever
Please do not go with freedom solar if you do your system is not going to install for atleast 9 montrhs I had a agent name Jaxton Villegas as personal exeperince please never sign with him he never returns any call or email My system after 9 months and still waiting for turn on.
BobbieLynn Benton | Upper Lake, California | 12/05/2024
Solar company incompetency
I started the process of getting solar in April of this year. We didn’t end up getting permits until October and installed on October 16th. Well after instal we went out to look at the work and found that there were screws all the way down our awning. We raised attention to this immediately we were then ignored for weeks until I brought it up when they came back out because the didn’t finish wiring it to our main panel and were supposed to put in a new sub panel (this was due to their own design issue they were going to try and charge us for and we had to fight) well someone randomly showed up and was able to wire it to our main panel as originally planned. None of this was communicated to us nor to one another within the company because during the next week 2 other people showed up to “work” on the sub panel but didn’t bring the required equipment. Well pge showed up to connect it to our meter to tell us they STILL didn’t finish the install and they couldn’t connect it until their part was done. That was on November 15th. Since then we have had the city come out for inspection twice and we have failed inspection because they installed the back up battery under a very small window under the bathroom and the company keeps saying that it is fine because it’s a none escapable window but the county is not having it and now wants them to move the battery. With this all being said the whole system has now been installed incorrectly and I am worried about them moving the battery because they cut into my drywall in the house and have not fixed that, they have not fixed the first issue of the panels being in the wrong spot and now they want to move the battery and probably will not fix all those holes causing so much damage to my house. Every-time I reach out to someone I just get told we are working on it and there is nothing more that they can do for me. My sales rep has ghosted me pretty much since installation has happened my project manager just says the same thing being he will reach out the his branch manager and they are working on it. I want this headache gone and removed off of my house. This company is literally incompetent.
Jean R. | Fresno, California | 12/04/2024
Review of Freedom Forever and Michael Thomas II
I had a very disappointing experience with Freedom Forever and Michael Thomas II. Michael met with my husband and me to discuss solar options and promised that by installing new panels and using a PPA, we would no longer owe PG&E except for connection fees. He also assured us that the new system would generate more energy than we could possibly use, even as our family grew. Freedom Forever installed the panels and battery. However, the reality has been far from what was promised. In October, I received a PG&E bill for $229 in addition to the monthly lease fee. The system was incorrectly sized, and despite promises, one battery is insufficient to eliminate our need for grid electricity. The battery depletes after just an hour of use, and we’re still paying PG&E for excess power. To make matters worse, we were still on the NEM 1 plan, and now we’re paying thousands more for less usable electricity. Freedom Forever also claimed the project was complete before the battery was fully operational. It took a literal month for someone to come out and switch it on. It is baffling that companies allow salespeople to blatantly misrepresent situations and incorrectly size the equipment for the household’s needs. I even hired an attorney to resolve the situation, but despite his initial commitment to respond, Michael stopped communicating, leaving us without resolution. Freedom Forever has not returned our calls either, despite saying they would. Be very careful when making decisions with this company. Michael seemed knowledgeable, and we believed his promises, but unfortunately, they have not been met.