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Shaswat Parikh | Schaumburg, Illinois | 10/22/2024
Fraud Company, Telling lies to trap customers
I am writing to express my dissatisfaction with Freedom Forever, a solar company. A sales representative from Solar Pros, working on behalf of Freedom Forever, visited my home and explained how installing solar panels could save me thousands of dollars on my utility bills. Given the magnitude of the decision, I was hesitant to sign up immediately. The representative then mentioned a promotional offer that included a Google Home package from Safe Street if I signed up that day. When I inquired about potential costs if the project or contract did not proceed as planned and I decided to cancel, he assured me that the system was free and there would be no charges. However, Freedom Forever has been taking an excessive amount of time to process the project, and I have come across numerous negative reviews about their services. Consequently, I no longer wish to proceed with them. Upon attempting to cancel the contract, I have been subjected to harassment from the company, including threats to send the matter to collections, If I DO NOT Pay them $1200 which could damage my credit score, and to take legal action against me. Freedom Forever Lied to set me up for Contract, Please take action against this propaganda to fix Customers.
Kevin M. | Studio City, California | 10/18/2024
Worst experience ever
It took over a year to get my solar finally activated and the whole process has been a nightmare. Stay away from Sunder / Jack Malis - total BS and they used the worst vendors for everything. Now that the system is running it's not even covering my full energy bill which Jack said would never happen as we would produce more than enough to offsite nighttime grid usage.
$500+ bill a month man | Los Angeles, California | 10/17/2024
I pay for solar but I dont get to use it -
My solar has been down for 11+ weeks with at least 5 phone calls in and 2 service calls - weird that the service guy said he had no appointments for 2 days but you schedule me 2 weeks out. Trash company, Trash product so far. PS im not in california but freedom forever is who i use in AZ and they suck.
Harley pascua | Corona, California | 10/14/2024
Need to communicate to corporate yo escalated issues.
I have made several attempts by numerous calls and emails for months and no one has been able to resolve my issues. It has been forwarded to cust support and to Maryann Mesa. Todate just called and ask cust support to help me to contact miss Mesa to resolve my issues or at least respond to my concern. This page is not enough to write all those issues I already submitted. They don't even want to give corporate number so I can escalate my issues and deny personal interactions appointment so we can resolve them. No one wants to take responsibility...please have some to reach out for me at 714-878-8642 or email Harleyjunep@gmail.com. Thanks - harley pascua
Deneele Sabala | Manassas, Virginia | 10/12/2024
Manassas, VA Customer
Catherine Prim A sales representative from Boundless Energy / Freedom Forever Door knocked me the other day to discover I was signed up with her company already . This made no difference. She went about her work and continue to inform me on details of the process. She gave me her personal number to reach out to her if I had any questions or concerns, she totally kept me in the loop with the whole process she was present for everything. She followed up with me on the day of install. I am forever grateful for her, because without her I would’ve been in the dark on my project. Definitely sending her and company to my friends and family.
Emory Philman | Bell, Florida | 10/10/2024
Emory from Florida
Our experience with Freedom Solar has been a big 0 from the time we signed our contract. We were told 30 days to install and it was actually 9 months to complete and activate our solar. We were told it would be installed on our home just like we wanted, but were bullied into putting it where Freedom Solar wanted it. Our solar does not meet the requirements to take care of our home even though we have faithfully paid our Freedom Solar bill. We have called Freedom Solar numerous time with no answers and were even hung up on several times. We already owned a generac generator. During Hurricane Helene we found out our solar was not installed into our generator and had no water or power for 4 days. With a generator and solar no water or power for 4 days. We are very, very, very, unhappy customer. We would not recommend Freedom Solar to anyone. WE WANT FREEDOM SOLAR TO COME GET EVERYTHING THEY INSTALLED AND GIVE US OUR MONEY BACK. Emory Philman 1760 NW 50th Street. Bell, Fl. 32619
Colette Owens | Katy, Texas | 10/07/2024
Total Rip off
I'm in Texas. Everything the salesman (CJ Mitchell) told us was untrue. He claimed we would receive a large refund back from the IRS that we could apply to the loan to keep the payments lower which was a lie. IRS only offers a tax credit so now my payment has gone up. Also told us we would eliminate our entergy bill, and pay just small monthly fee, another lie. I'm paying a $200.00+ energy bill plus a $295.00 solar bill. I've had a few solar companies look into what we have and apparently, we don't have the correct panels to produce the required energy. So basically, the salesman didn't provide us with the required amount of panels to produce the necessary energy. When I contacted Freedom Forever, they told me the contact doesn't state we wouldn't have an energy bill. I would definitely recommend doing extensive research prior to installing solar panels and DO NOT use Freedom Forever. Freedom Forever and Mosaic (loan company) are definitely rip offs. Also, during the installation the crew damaged out gazabo, my husband called the salesman multiple times plus sent pictures of the damage. NOTHING!!!! One other thing, they tell you they are going to contact your entergy company and that's also not accurate. Centerpoint Entergy is the parent company of the entergy in Texas not my entergy provider. So for months, I was still getting an entergy bill because Reliant didn't know I had solar panels. This was not a good experience by far.
Roy | Clearwater, Florida | 10/05/2024
Additional panels
I live in Clearwater and I have been waiting for the additional panels that this company promised since March of 2022. My electric bill is still the same to that w/o a solar energy installed. I have been emailing, calling, and following up but unheard. I only get promises from the customer service agents that they will call me back and will be taken cared of. Many times, I contacted the sales agent who told us he will help us with our predicament and as time goes by, and after few months of not hearing anything from him, he finally informed us that he is no longer connected with Freedom Forever. We have been very patient, and now very disappointed and frustrated. Just 2 days ago, I called them again because our panels are not producing energy but was only told that it can be taken cared of within 1 week. I asked the agent to email me the ticket number so I can follow up, but never did. I felt so hopeless already. We are paying the bill monthly but not enjoying its benefits. We are paying double now-our useless solar energy and our electric bill with Duke energy.
Yanirah Falcon | Bayamon, Puerto Rico | 10/04/2024
No sabe
Es lo peor se va luz y vuelve inmediatamente pues no hizo el cambio se agoto la batería en 3 horas se va luz solo en la casa y nunca el sistema reconoció de había luz así que toda la noche sin luz y todos los vecinos con luz. Inclusive llame a luma y me dicen que el contador está marcando servicio pero no hay en la casa <br /><br />Translation: It's the worst thing, the power goes out and comes back immediately because you didn't make the change, the battery ran out in 3 hours, the power went out only in the house and the system never recognized that there was light, so the whole night without light and all the neighbors with light. I even called Luma and they told me that the meter is showing service but there is no service in the house.
ibrar afzal | Brentwood, California | 09/27/2024
Mosiac has started sending me payments without service
Mosiac has started sending me payments even though i decided not to get from them. Now i scrambling to undo this.. they are worst run scam shop.
