Amy G | Brighton, Colorado | 03/22/2024
Terrible company solar company
Freedom forever solar company is a scam. Run Run Run and not look back. Do not get solar system with this company. They will make you sign up with a finance company so that you can’t stop payment if their service is terrible. And truly their service is extremely terrible. For months and months, we have zero production, they will promise to come out and not show up yet they are billing us through mosaic. I can’t stop payment because Freedom Forever have taken their money. What a mess!
ed chang | Anaheim, California | 03/18/2024
STAY AWAY FROM FREEDOM FOREVER!!!
HORRIBLE SERVICE AND NO COMMUNICATION STAY AWAY!!! I would give them a 0000 star., I signed the contract in FEBRUARY 2023. It has been more than 13 months; they just now finished the installations and is waiting for final inspections. Throughout this entire process, there was absolutely no communications from the sale guy nor anyone from freedom forever. I had to contact the city myself every now and then to get an update. The plans spec needed to be revised, no one pick up the revisions for month until I called. Now I am paying for the loan, and the electric bill because the solar has not been activated yet. DO NOT BUY SOLAR FROM FREEDOM FORVER. Once they have your MONEY they won't make any effort to service you further.
Shawn B | High Springs, Florida | 03/11/2024
Find someone else
We started process 11/2023. Beware of sales pitch that the government will pay for your solar. They do not. You may get a tax liability credit IF you owe federal income tax. Otherwise, you do not have a usable credit. Strike 1 as they should not have used that as a selling tool. System was installed 12/2023. It is now 3/2024 and we are not able to use it yet. Inspection was to be done mid January and it was delayed by Freedom forever. I received two sets of new permits to attach for inspection. They all were identical. They finally scheduled inspection and it was finally completed End of 1/2024. Fortunately, I was here for inspection. Inspector said some stickers for voltage and amperage were missing on box connecting to the meter, but the stickers were on the inverter. He allowed it to pass. He was here 10 minutes. So, delay was not necessary from freedom forever as inspector just looked to see if we had a permit and of course checked connections. Strike 2 due to delay by freedom forever. Per our electric company, we need to have a liability insurance policy. Freedom forever covers it the first year. End of February was first contact I received about this policy. Something that they should have been working on since installation was completed. Policy has not been found yet so one has not been issued. So, we cannot use our solar system yet. I’ve contacted the insurance person, our freedom forever contact and our sales rep and no one is returning our calls. Strike 3 This is in addition to issues I had trying to get someone out her to fix a conduit that was coming out of the ground about 5 inches before the meter and so went in to meter at an angle. The electrician told me it would be fixed within the week. After going back and for with our FF contact, they finally sent someone to come fix it over a month later. Actually, 2 months later. Ended up being original electrician. Wasn’t even his fault, but the workers who dug the trench and filled it in. Anyways, bottom line, find another company. I won’t even get into their financing and how crooked Mosaic Solar is. Fortunately, we were able to get financing elsewhere. So, I’m paying for a loan and paying for a full electric bill as we do not have solar energy as of yet. If FF actually finds someone to get the insurance, which when I was first told about it I reached out to an agent to get an estimate so I would know how much the following years. I had within a day. Just a lot of incompetent people at FF. Find another company, please. Learn from all of us that have had bad experiences before hiring them.
Impacts your credit score | Colorado Springs, Colorado | 03/08/2024
Will not process cancellation
Freedom Forever has now taken seven months and not communicated with their financial partner Mosaic to reflect the project's cancellation in August. Multiple cases and attempts with their support team to resolve this issue have gone in continuous circles, and FF is saying it can take up to 60 days to get this communicated to Mosaic and processed. For anyone looking to install solar panels, this is not a reputable company, and I'm glad I didn't since customer service and lack of follow through to resolve does not exist.
VBMom | Virginia Beach, Virginia | 03/06/2024
Solar install caused damage to Roof in Virginia
Freedom Forever's install damaged my roof and caused it to leak. Since I signed a roof waiver, they stated that it was not their fault, and I could pay $10K to have the panels removed and reinstalled as well as a new roof put on at my own expense. I have been dealing with this company for 18 months without a remedy to date. The leaking has caused mold to form throughout my attic, substantial interior damage to my home, and this entire experience has been a nightmare. Also, they sold me on the "no power bill" theory, when in fact, I'm now paying double what I did before I had solar.
Min | Kearny, New Jersey | 03/01/2024
Horrible service
Agreed with all the previous comments. I like the sales person and his patience in explaining but the installation and after installation service were horrible. It took us 2 years to get the solar system installed and running. Now, there’s a roof leak that they cannot fix for over a year now. They now telling me that the roof may not be caused by the solar and I should figure it out myself!!!!
Los Angele Resident | Reseda, California | 02/29/2024
HORRIBLE SERVICE AND DAMAGE
STAY AWAY!!! These people are crooks and scam artists. My roof was damaged by their installers and now in interior ceiling has extensive water damage. They sent someone out to repair the roof and said they would also be fixing the interior. After months of calling for a follow up they continue to avoid my calls. They say I will receive contact from the local branch which never happens. I've been calling since December of 2023 with no resolution. DO NOT BUY SOLAR FROM FREEDOM FORVER. Once they have your money they won't make any effort to service you further.
Nate | Fort Myers, Florida | 02/28/2024
Highly-aggressive sales approach, AVOID
The salesman, Steve from Fort Myers, got my information by watching the local permit postings for solar installations, where I already had a contract underway with another company. He obtained my home address and then proceeded to show up, unannounced and uninvited, at my front door at random times throughout the week, over and over again in an attempt to poach me from the company I already had.
Gabriel | Richmond, Texas | 02/26/2024
Very bad experience.
Avoid Freedom Forever due to the following reasons: 1. They deceive prospective customers to secure business. 2. They fail to honor agreements; I signed a contract with them two years ago, yet the solar panel installation remains incomplete. Despite my request for cancellation due to their failure to deliver, they demand a $3000 cancellation fee. Furthermore, one of their staff admitted to deliberately delaying the project because of an error in the initial quotation provided by the salesperson. 3. Their conduct is highly unprofessional. I deeply regret inviting their sales representative into my home. Take caution before signing any contracts with them. In summary, exercise caution and thoroughly consider your options before engaging in any business dealings with Freedom Forever.
Shawn and Jamey Rosner | Lincoln, California | 02/21/2024
One Word for this Company: Fraud
My husband and I considered this company for solar panels and after signing a contract, decided against using them within the 3-day notice to cancel: this was MORE than a year ago. Fast forward to January 2024, we get a notice in the mail from a finance company stating we have our solar payments starting February 2024. We were dumbfounded and it is only listed in my husband's name! We have called the finance company, who states Freedom Forever has to "cancel," for them to close this loan. So, we advised the loan company that we cancelled three days after signing our agreement over a YEAR AGO. The loan company told us to contact Freedom Forever. We contact Freedom Forever, and we are told this will be resolved in 24-48 hours by the salesperson. Here we are 14 days later, and we call for an update and are now told it can take up to 60 days! Sixty days for what? This was never agreed to! We only had two or three calls with this company ever more than one year ago, one of which included they received our cancellation, and we have an email confirming this. We are being reported by a loan company as not making a loan payment for the month of February, for a loan and process that should have NEVER happened in the first place. Freedom Forever is telling me not to make these payments as the loan should not have ever been in place and the loan company is telling us to pay them and then they will refund our money back to us once this is all resolved. If their lack of urgency to correct this egregious error on their part is any indication of their customer service, I can only say RUN, don't walk, away from this company.