.png){kind=logo}
Gene | Fort Pierce, Florida | 02/26/2026
Warranty Transfer
I reached out to Freedom Forever to transfer the warranty on my parents who had recently passed way solar panel array. They had made the procedure very easy, I just wish it was a little faster than 30 days so I know that the system is heathy.
woodworker | Stetson, Maine | 02/26/2026
install crew "Sturgeon"
crew was very pleasant, polite and professional. Very pleased with work
A. Hanson | Albuquerque, New Mexico | 02/25/2026
A mess
Things seemed good at 1st. Everything moved smoothly thru the install but then stopped dead. All that is needed is to get the system inspected. freedom forever refuses to schedule an inspection, claiming they no longer have a license. The city and state dispute that, saying there is nothing preventing an inspection. I’ve called about a dozen times, each time they promised me that they will reach back out. Hasn’t happened yet.
David Cooley | Acworth, Georgia | 02/23/2026
Customer service is horrible
Nobody ever knows what’s going on. They take forever to get back to you. Have a roof leak they sent out their investigation team who said it was clearly their fault due to improper installation. Still waiting for follow up while my attic continues to have water leak into it. No time frame, no communication between departments. No clue how to help. Avoid this company.
Mike | Oxnard, California | 02/20/2026
Mike, the representative, was a Big Help with assisting with getting my solar system apt back up and running. Thank you Mike!
Anthony Lopez | Sweetwater, Texas | 02/18/2026
Rating
Costumer service was great! Kiara was very respectful and able to help me with my issue.
Daves | Seaford, Delaware | 02/13/2026
come along for the ride
expected probs fom the door. talked the problem through fom different anngles. am sure it can be cured dave
Yong Cai | Temple City, California | 02/06/2026
Communication failures and System Management Deficiencies
I won't sign with this company if I review at frist. After signing the contract with Freedom Solar, the installation of the solar system and the subsequent service process have resulted in an extremely exhausting and frustrating customer experience for us, both physically and mentally. Since the installation began in June 2025, the project has encountered multiple issues. More concerning, however, is the lack of effective internal documentation and tracking within your company, which has forced the customer to wait repeatedly, communicate repeatedly, and repeatedly explain the situation from the beginning. Below is a summary of several key issues: 1. Construction damage not recorded After installation, the exterior wall of the house was damaged. The workers promised to repair it within two or three days, but no progress was made for two weeks. I eventually contacted my own, only to discover that there was no record of this issue in your system at all, and the repair was arranged only then. 2. Incorrect permit and equipment information After a long period with no progress, I proactively contacted Edison and was informed that my home’s permit was not even in the system, and that the correct equipment to be installed should have been a Gateway, not the Backup Switch that was originally communicated to me. Had the customer not followed up, it is unclear how long this error would have continued to delay the project. 3. Repeated roof leakage with no record After the system was energized, roof leakage occurred. On January 8, an inspection confirmed that the issue was your company’s responsibility, and a repair was promised. However, there was no update or follow-up for the next 10 days. When I called again, I was told that there was still no related record in the system, and the only option was to reschedule technicians to “inspect again.” It has been almost one month, and the rainy days are coming again.
Mike Martin | Blue Lake, California | 02/06/2026
Insufficient battery chargine
I have been dealing with this problem over this last week of the system sending most of the excess solar power to the grid instead of the backup battery. Mornings start with the excess power going to the battery but when the excess power approaches 2 kw it then gives most of the excess to the grid and reduces the charging power to the battery to about 0.25 kw. Over the past week the battery gets charged to just under 40% while the rest of the power goes to the grid. Not happy with this since I am getting insufficient solar power. I have contacted Solar Edge (Case #6447060). They have done nothing. I have contacted ENFIN and was informed that they are now partnered with Omnidian for solar system issues. I was told by your rep that your company needed a work permit to figure out the problem. I eventually got a case # 01684359 with Omnidian. They initially thought there is a "Virtual Power Plant Agreement" with the grid. They think that Solar Edge may have this. PGE (the grid) denies this. Omnidian yesterday decided to perform a firmware update on the battery, then a reset, and are now monitoring the system. So far the system is still giving most of the excess power to the grid. Somebody needs to figure this out because I am very very very dissatisfied!!!!!
BB | Fresno, California | 02/06/2026
It works good, just utility company took too long time to PTO.
