Freedom Forever

I had 3 young men come to my house through Delta Home Security as they are “partnering” with Freedom Forever. Typical solicitor set-up with 2 approaching me first to get info about my electric bill and then they will have their “energy specialist” come sit with me after he goes through my usage. Of course he is attempting to sell and gain commitment for a “survey” to see if my house “qualifies” but first need to do a soft pull of my credit…soft pull determined I was pre-qualified. Once he sent me the application for the so called site survey, it read “Lease agreement”, I pointed this out and said I only want to schedule the survey! His response was I needed to sign to schedule it. I again said I’m not comfortable with that..typical solicitor he kept repeat himself that I have months to cancel since it takes a while for the process to complete. We went back and forth for at least 15 minutes. He became increasingly frustrated because I refused to sign until I read through the documents, met with my financial advisor, and researched the company etc. Thank goodness I followed my gut! The reviews clearly reflect the dishonesty and horrible business practice Freedom Forever is known for! People on here cannot get ahold of anyone, they are being charged even though they cancelled before panels arrived, you name the concern..someone on here has confirmed it..LITERALLY! This is confirmation that it pays off to investigate what you are signing!

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I am a current client with Freedom Forever Solar. Amber Wilson (FF project manager) and Logan Carter (foreman of the FF installation group) are the two individuals my wife and I were speaking to in regards to the roof damage. We were scheduled to have solar panels reinstalled on my roof on December 2nd, The crew was there on December 2nd,3rd,4th, and 7th. It took them four days to attempt to install solar panels on my roof. Mr. Carter came off my roof on the 4th day and told me there was at least 15 feet of damage over my garage caused by the inexperienced workers. He stated that there were 30 holes in the roof over the garage that were caused by the inexperienced workers. He stated that he may lose his job over this because FF would want him to be quiet about this and just finish putting the solar panels on the roof. He stated that the roof would likely leak in the next 6 months and they would be back taking off the solar panels again. Mr. Carter was not there on the first two days the damage occured. The first and second day of installation an inexperienced crew was left alone. When my wife contacted Ms. Wilson agreed that there was damage on the roof and admitted to my wife and I that she noticed the damage on the second day the installation crew was there and they were found sleeping in the trucks. Amber gave them a "come to Jesus talk" and allowed them to get back onto my roof to damage the shingles further at that time. After Mr Carter told me about the roof damage he asked me if I wanted to stop the installation at that time and I said yes as the workers were not competent to do the work and wanted to avoid further damage. Mr. Carter was very apologetic and the men picked up their equipment and left. Ms. Wilson stated the workers were misrepresented as having adequate experience and that this was their first job off a 2 week training. Ms. Wilson confirmed the damage over the garage again when she was at my home in March to take pictures with a drone. Somehow the pictures would not load properly or were lost so, another crew was sent to obtain photographs on their cellphones. Ms. Wilson told me I could call her for any problems at any time, when I text or call, she does not respond. We contacted the Illinois Attorney General office to get a resolution as I am tired of going back and forth with the FF resolution team in regards to this. Jaylin Boland (resolution office) is the third resolution person we have had to speak with in regards to this issue. They sent my wife an email stating that we did not have any damage and they would like to schedule to reinstall the panels. When I attempted to call them, they would not answer the phone to speak. This is the second time that FF has damaged our roof. I presented them pictures of the damage and they said that the brackets were just misaligned and they flashed it appropriately. They do not want to take responsibility for their mistakes. The first time they damaged the roof, my wife called to schedule them to remove the panels because we had a leak around where the panels were installed and they laughed at her and told her it would be 3 months before they could get out and assess the damage and schedule the removal of the panels for a new roof to be placed. I turned it into insurance and had a brand new roof installed at that time and now it has been damaged a second time. I have reached out to the leadership administration without response, I would like the damage repaired so that we can move forward with installation of the solar panels with another company or to dissolve the contract. I do not trust Freedom Forever to reinstall the solar panels as the company has shown to be negligent and incompetent to perform these duties. Not to mention the professional working relationship is gone. If I could give zero stars it would be more accurate.

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First off the amount of panels needed to cover my electricity was wrong. Had to do the contract twice. Had issues twice with paperwork being notarized. 2 months later the roofing company did not have all the work in their contract. Then they make sure to lock you in a contract by giving you a "free deal" with Google nest. Installed the next day after you sign the "first" contract. Then hide behind third party bs. Do not trust them. Do not use them. Tell everyone

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I highly recommend Skylar Sherrier of Freedom Forever, solar pros. Skylar offered great information and guided us into a solution based on our needs, not what he needed to sell us. We decided to buy a complete solar system vs. lease and Freedom Forever was professional and efficient in its installation and very thorough. Their project management portal is robust making it easy to follow the installation through approvals and sign off. I highly recommend Skylar Sherrier and Freedom Forever if you are considering solar.

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I had a disappointing experience with Freedom Forever. My solar project has been in limbo for over two years, with ongoing delays and a complete lack of communication from their team including their CEO. Despite several attempts to get updates, I have yet to hear back. The unprofessionalism and failure to meet commitments have left me frustrated. I expected better from a company and CEO with such accolades.

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Freedom Forever required the full contract amount be paid prior to completion of the job. During the job, changes were made reducing the contract amount by thousands. Freedom did not issue updated documents to escrow and the contract amount was not updated. Upon job completion escrow paid the incorrect amount to Freedom and did not issue the refund that was due to the customer (me). After months of contacting Freedom, who fully agreed a refund was due, and escalating the matter within the company many times with many promises of the refund being issued, no refund has been issued. Freedom and escrow both have the final contract with the correct final contract amount and appologize nicely ever time we contact them and promise escalation to the correct department and people but never issue the refund.

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This is the worst company I have ever dealt with. They installed solar panels on my roof, and since the installation there were invisible leaks into the eaves that over time have destroyed our eaves necessitating thousands of dollars in repairs. I called for a warranty check on the installation and they flat out said the leaks were from the roof being too old (the panels were installed 4 years ago) and want to charge me $5k to take the panels off so the roof can be replaced! I asked to see the report of the roof status check they supposedly did prior to the installation and was told that that is "internal information" and won't be provided to me; now I know why. They claim a 25 year warranty, but what good is it if they don't care about the customer and shrug off their responsibilities? The right thing for them to do is remove and replace the panels at no charge, since they did a roof inspection before installing them and should have known the roof needed replacing. In addition, the price they're asking to remove and replace the panels is twice as much as competing companies; however, if you don't use them you lose your (worthless) warranty! Very unprofessional and shady business practices. Incidentally, after the panels were installed, I got an email about how their company had the best year ever - yeah, by throwing panels on all the roofs without regard for the age of the roof! Buyers beware.

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I chose Freedom Forever for my solar installation and opted for the Tesla battery backup. I immediately regretted my decision. They use third-party salespeople who promise the world, only to tell you lies to get you to sign a contract with them. The issues began when the system took several months longer than promised to be fully operational. Now, just a year later, there’s a problem, and my solar system is offline. I've been trying to get it fixed for two months, but after calling multiple times, I'm still not connected. Scheduling an appointment with a technician takes weeks, and when they do show up, they’re often unprepared, lacking the necessary equipment. This results in another reschedule, leaving me stuck paying for a system that isn’t working. Freedom Forever refuses to reimburse me for the inconvenience or long scheduling delays. It’s clear they only care about getting you to sign a contract, then provide terrible service once they’ve got your money. If I could void my contract and return their equipment, I absolutely would. Don’t make the same mistake I did – stay away from this company.

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I thought I had done my research, but apparently not enough. I would highly recommend staying away from Freedom Forever. Their customer service is horrible. You are responsible to follow up on everything, though they 'monitor' your system. You have to call back several times to get anything done. Communication via text is poor as well. They can't seem to schedule properly and provide accurate time frames when they will actually be at your home. They put my panels back up and they didn't produce. I called and they told me they saw production on their end to give a few more days, I did that and they said to call back in 2 weeks! They finally realized they don't know how to read the program as they system was not producing! They finally sent someone out and it was a simple fix with the equipment. Had to call back to get some type of credit and they have to run a report (you only get one once per year) and that takes 4-6 months!

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So I live in Texas we had very bad and strong winds up to 80mph winds, I been trying to get my roof replaced but I can’t because freedom won’t sent me how much they will charge to remove them and put them back mean while we still have winds and roofers can’t touch solars this is unbelievable!!!!!! I can’t imagine how long it will take them to come out here and take them off so they can replace my roof !! This is so unprofessional I’m tired of this running around with them !!!!!

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