Freedom Forever

I called the customer support number to report a panel not working. I had to wait a while but I did connect with a person who confirmed the problem and said she would turn it over to a monitoring team to diagnose the problem. I expect to hear from them in a day or two

Generic response, I wasn't satisfied with the answer about the shady salesman who lied and didn't provide the battery as promised. EVERYONE, stay far away unless you want a huge loan and two electricity bills more than you were paying before!

The installers nice and efficient. They left the work site clean and let us know what was happening. We appreciated that.

Our right Solar panel isn’t working I have tried to reset it but with no success this is just ridiculous!!!

Install team was truly excellent

Solar was installed end of February 2026. It's been a month and still not inspected and approved to activate. There has been zero communication from them regarding any scheduled inspection. I had to sit on the phone e on hold for more than an hour to finally get any info and still no inspection.

However, one thing, still waiting for final inspections, but I did have a coleman spa in the back and ever since they installed the solar, the breaker keeps blowing. I moved it to another outlet, but that outlet is inside the house so I have to use an extension cord. Would like to get that part fixed. Other than that they did a great job.

Awesome customer service experience with the agent. Very professional. Would surely recommend freedom forever to friends and family members.

My experience with freedom forever has been a positive one. The whole process with them was handled swiftly and professionally at every level. I have nothing but good things to say about this company and would definitely recommend them.

They were right on time. Did an excellent job left everything clean ready for inspection.

Our system was down for months and we could not get anyone form Solar Edge to respond, let alone come out and repair. We had to take time off work to hound them until, finally, after actually months, someone came and let us know the optimizers were all down. Then it took another 2 months to receive the parts and required me to contact customer service every week to check on the parts and then get schedule. They have now since been replaced and the system is working. But I would not recommend this company.

I deeply regret going solar with Freedom Forever. The sales team promised one thing, but the company delivered something entirely different—and claimed they were “fulfilling their promise,” which is completely false. The system they installed barely benefits me and has become a financial burden, eating into my home’s equity and making it extremely difficult to sell. The installation team was negligent, installing the system incorrectly. It took months to correct their mistakes, and throughout the process, the company made no effort to act in good faith or offer any restitution. This has been one of the biggest regrets of my life. I would strongly advise anyone considering solar to avoid Freedom Forever. I would rate negative stars if I could.

Very good communication and listener, most of all each questionnaire to him was answered or researched. He was very helpful in notifying me of a system fault that is currently going on for 4 months... he created a ticket without hesitation and submitted it to the Monitoring Team... Shame on the MONITORING TEAM. Thank you Jude, it is folks like you who carries the light of humanity within you , that we should assist each other to live a life in harmony. Thank you Prem Ramdeo.

Very pleasant

The sales talk and set up was great if only all the real details were given before purchase. The first install left me short 5 panels, I then lost 5 months of solar with no one contacting me leaving me with a $1500 end of year electric bill. I like having solar but some of the issues are stressful.

Kiara was great. She let me ask all the questions I could think of to have a shared understanding of the process.

Called to have my micro inverter repaired and Mike was very helpful in getting the appointment for repair done.

Reps are nice and try to be helpful, within the confines of their job. It does take days for a response and no one seems to have the necessary information to avoid having to contact multiple entities and then wait a few days again before a response.

Installation was completed on November 17th. However, the battery was defective and there was no replacement anywhere in the United States until March 15th. Installation of the new battery was completed on March 17th. I'm not totally satisfied with the four month delay and misinformation. I was using my system believing I was totally on solar but when I received a bill for over twice as much as my old bill from SDG&E, I knew something was wrong. Despite being fixed and the poor follow service, I would not recommend freedom forever to my family or friends.

My experience with Freedom Forever has been positive so far. Just today I spoke with Kiara whi helped with a issue I had. She was friendly and patient with me and answered all my questions.

Freedom Forever installed our Solar and Battery and did an excellent job. They communicated before arriving, worked all day and cleaned up the job when done. I look forward to the city turning it all on.

Morgan was absolutely

My solar system installation was completed on October 17th, 2025. It is now March 25th, 2026 and the system is still not producing solar energy. This company is incompetent

I thought Mike did a good job on addressing my concerns and setting up a troubleshooting assignment for the technical peeps to fix. He assured me that the power I was generating was going out to the grid when there was enough power going out. My only issue was the microphone and clear speech. If I go to Morgan Stanley AMEX peeps, the communication is clear as a bell and I am talking to a real American peep. There is a subtle difference here.

We received Permission to Operate from our utility but the instructions to activate the system on the Freedom Forever portal did not address the blinking green light on the inverter. I queried customer service and they did not seem to understand my question as their reply said I was waiting for the Permission to Operate (which I had already received). So I called customer support and could not understand most of what the agent said, but I gathered that I needed to wait for Freedom Forever to do something to activate my system. So, I am waiting.

We had our system installed in January of 2025. They got the panels up pretty quickly and then the pipes were just hanging off the side of the wall. They came back about 2 months ago and at some point they put the power wall up. Wait. They said we needed a power wall which I was okay with because Ameren Illinois had changed their net meter portion of solar. Problem is I can't get hold of anybody. My system looks like it's hooked up but apparently they need some body to come out and check it out or the Ameren needs to turn it on. I'm just not sure what has to happen now. Calling the helpline is a joke I've been on. I've been on hold for 30 minutes and there's still more than 10 callers ahead of me. I've already e-signed another document from Ameren and uploaded my insurance for my homeowners like they asked. But I've not gotten any emails back, which I usually do when I've done something like that. Kind of out here in limbo

Where to start? There's been too much going on so I'll touch on the lowlights. The entire project has been going for over 7 months. They had to relocate my existing solar panel box from the back of the house to the side of the house to bring it up to code when they installed the newer system. After tearing up literally half my yard the project took another 2 months before they could actually lay down the power, get sign-off from the county and rebury it. We're in the desert so have xerascaped yards. The area they had to trench was left a mound of clay and dirt instead of the expensive river rock that had covered it. It took another month after sending an estimate from my landscaper to return it to its original state, a tech came out with a rake and spread a few rocks around. He took samples of the rock from the yard and said they would return with another delivery of rocks and finish the job. (My landscaper quoted 2.5 tons to redo the yard.) 3 weeks later and no word so I call back only to find out the ticket was closed and marked as finished. It took yet another call to customer service to reopen the ticket and now I'm waiting once again for another tech to schedule a time to come back out, look at the yard, rake some rocks around, and then do who knows what. No idea how many more months this is going to drag on. If I had the option I would never have any interaction with this company again because the whole thing has been a nightmare.

La dama fue muy profesional y atenta con mi caso, excelente!!

Mike was very efficient. And easy to communicate with.

The panels were installed 3 months ago , but I still isn't running . Missing install a panel but it never hapens . I'm frustated with this company .

Good explanation

Helpfull and answered our questions.

Tough job to do over winter. Scheduling was terrible. Usually wasn’t told if/when they would be back. I’d say the job/install is not complete until system is activated, which it is not. Survey is premature.

Wow! This company is awesome. First thing we noticed was that the workers followed safety protocol. After being in construction for many years previously, we were very impressed with the safety measures that they followed to keep their workers safe. Ran into a placement problem and they worked extremely hard to help us find a solution. Very happy with how they handled every situation. Our neighbor recommended them to us, and we will continue to do the same. Very, very happy with the results.

Customer service representative was very helpful and very friendly and he was able to help me set up my system thank you.

I started for Solar panel and battery backup system in /or June 2025. And received nothing except a lot of texts. My wife and I are wondering if you're a real Solar Provider or just a commercial fraud company. When I had Slar panels installed on my house in Colorado, They were installed them within 2 months from the date they were quoted.With all checks progress. So you should step up.

Excellent response time. Problem always gets resolved.

I called customer service because I needed help with my installation documents. The lady on the phone was kind and provided exactly what I needed. I hope her supervisor/manager can give her some props!

Kane was great. Inspected from where the leak was coming in our bedroom and found where it was coming from in attic and on roof. It's a seal around the roof vent

Everyone we’ve encountered in the set up has been incredible ! We feel like this is a fantastic offer and couldn’t pass it up

Excellent customer service and professional!

Jude was very helpful and I appreciate not being hung up on. Jude was my 4th call to Freedom this morning and was the only person to not disconnect mid-sentence and helped immensely. Hopefully you tech team can get out and fix/replace my inverter that appears to have randomly stoped working months ago.

I had some billing questions and the resolved it quickly

Great response time. Great costomer service.

We had Freedom install solar panels on our home this week. The team was very professional. They arrived on time and notified us before arrival. The installation was very smooth and team provided us with updates every a hour or so. I highly recommend. - Donovan Riddley

I had a small leak after a large storm. Freedom was very responsive, calling me in less than 24 hours after I sent an email. The agent was polite and efficient.

This is the worst experience I’ve had with any solar company They were asked to do the permit modifications after inspection. The city turned around with in a day and emailed them to pay the permit fee I called them and the permit is not approved after 7 days. They didn’t do anything and I started doing my own digging. I found out that permit fee needs to be paid and they said it will take them another week because they have to go in pers. Finally I paid fee online on their behalf Then they didn’t schedule up until 2 weeks cos their tech wasn’t available. On the day of the inspection, inspector didn’t even come as he had already inspected earlier. He was ok with just the permit modification. One whole month wasted. Now comes PTO. A whole month has gone by and it hasn’t even been applied. They said they can’t file it as there is an existing application pending. So I can either cancel or they can transfer to Freedom. I immediately replied them to go ahead and transfer. I then kept on getting the same email texts from multiple people and I kept on telling them to transfer. They are an epitome of an incompetent organization; stay away

It's a good setup i hope, we are now done waiting for the electic company to come and approve.

The support agent on phone was kind and patient. But when they said a technician needs to come look at my system, it took them 3 hours to tell me it will be other 2 to 3 weeks before they will call back to attempt to schedule a visit. My system will be down for two months and they don't care.

After multiple communications since the end of January, we were finally given a service appointment scheduled for March 10th. However on March 9th, we received a text stating that the appointment has been canceled and that we must reach out again to schedule a new date. At this point, our solar panels have been nonfunctional for six weeks while we have been waiting for this service appointment. During that time, we have continued auto-paying our Sunrun bill without complaint. In addition, we have been receiving significantly higher charges from ComEd—costs that these panels were supposed to help offset. Canceling the appointment the day before service, after such an extended delay, is extremely concerning and reflects a lack of urgency in resolving this issue. This situation is unacceptable, and we need immediate assistance to restore service. Please escalate this matter and provide the soonest possible service appointment. If this issue cannot be resolved promptly, we will need to review our options regarding the contract and next steps. There is a new scheduled service for April 9th. We'll see if issues will be finally resolved after 12 weeks of issues.