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Mike Martin | Blue Lake, California | 02/06/2026
Insufficient battery chargine
I have been dealing with this problem over this last week of the system sending most of the excess solar power to the grid instead of the backup battery. Mornings start with the excess power going to the battery but when the excess power approaches 2 kw it then gives most of the excess to the grid and reduces the charging power to the battery to about 0.25 kw. Over the past week the battery gets charged to just under 40% while the rest of the power goes to the grid. Not happy with this since I am getting insufficient solar power. I have contacted Solar Edge (Case #6447060). They have done nothing. I have contacted ENFIN and was informed that they are now partnered with Omnidian for solar system issues. I was told by your rep that your company needed a work permit to figure out the problem. I eventually got a case # 01684359 with Omnidian. They initially thought there is a "Virtual Power Plant Agreement" with the grid. They think that Solar Edge may have this. PGE (the grid) denies this. Omnidian yesterday decided to perform a firmware update on the battery, then a reset, and are now monitoring the system. So far the system is still giving most of the excess power to the grid. Somebody needs to figure this out because I am very very very dissatisfied!!!!!
henry bentley | Alexandria, Virginia | 02/05/2026
Call me snow on roof dragging item on my floor/stairs asked for step photos
JoyHoney | Woodbury, New Jersey | 02/05/2026
Efficientcy
All of the workers showed up on time and were very courteous!
Mac | Salem, New Hampshire | 02/05/2026
RUN AWAY!!
DO NOT USE THIS COMPANY!!! No resolution to problem after problem after problem. I've spent hours of my life on hold and on the phone trying to have things resolved, but you know what I haven't done... is miss a payment on my solar panels. We are out hundreds if not thousands of dollars waiting for our annual review to be reviewed bc we had to pay electric bills on top of our solar bills while our system was down. A year ago my inverter needed to be replaced. It was replaced after being on backorder, so my system was down for 6 weeks. I was assured I could submit a request for our annual review of production, but you have to wait to do that until your annual grace period (ours is July/August), so we put a reminder in to call and did so to submit our request. Now it's February (a year from when the system was actually down and when we had electricity payments on top of our solar payment), and we've had no follow up, no resolution, and help from Freedom Forever. Every time we call (monthly) it's a run around, no supervisor or manager available to help, and a backlog of problems they're "working through!" However, I've been told today it'll be escalated for the 3rd time... PLEASE DO NOT GIVE THEM YOUR BUSINESS if you don't want the biggest headache of your life!
Moshea | Sugar Land, Texas | 02/04/2026
Install crew was nice
Had some adjustments from original design.I wanted a few more panels, they quickly came back with adjustments. Very good communicating, install crew were very professional.
Marcial yandoc | Warwick, Rhode Island | 02/04/2026
Prompt service.
Shawn | Ashland, Massachusetts | 02/04/2026
Terrible experience. The worst company I have Ever worked with
The inital experience was fine. the independent sales rep was great. Once Freedom took over the project everything fell apart.. The system wasnt installed within the "garaunteed" 60 day time period. There were delays with the roofer and the initial tree subcontractor, because they stopped working with the company because they werent being paid for projects the already completed. My installtion was completed 3 months after permits were issued but it took another 2 moths for them to file the necessary paperwork with the utility for me to get my PTO. The only reason it got done was because i reached out to a contact at the utility company who the pressed Freedom for the information. After the over 6 months of waiting for Freedom to coordinate the tree work I paid for they were still unable get a vendor to do the work. I had to reach out to tree cpmanies on my own to get the work completed because my panels were operational and i had been paying for them but was getting no production with the trees. Its been 3 weeks since i paid out of pocket for the work to be done and almost 2 weeks since i completed the change order paperwork with freedom for my $10,000 refund and I cant get anyone from freedom to tell me when they refund the money. Its supposedly waiting on approval from the CFO, but that doesnt make any sense because I have a chnage order signed by the president of the company. I could write a 5 page review about how bad this company is and the issues I have experience through the process. I am a project manger and understand delays and things can arise, but I have managed multi million dollar projects with less headaches than this siomple panel install. STAY AWAY FROM THIS COMPANY!!!!
Rick | Port Saint Lucie, Florida | 02/04/2026
Great service
Communication was clear and efficient. I now understand the system issues we had and how to handle them in the future. Thanks
Freedom fighter | Bethel, Minnesota | 02/03/2026
Worst customer service experience ever
If you live in Minnesota and are a freedom forever customer you need to consider filing complaints with the attorney general, department of commerce, better business bureau and seek information on class action litigation. Freedom forever had sold systems in Minnesota and is incapable of supporting them. Freedom forever has zero support or infrastructure in Minnesota and they are not able to support the systems they have sold
Nancy Arms | Hercules, California | 02/02/2026
Inverter problem
After receiving alerts from SolarEdge I noticed unexpected lights on my solar panel equipment so I called and was referred to this team. They were able to understand the issue and referred it to a team for remote repair. I should hear something in 72 hours. So far so good.
