Freedom Forever

Verified profile
Updated: 17 July 2024
Installer

Installing solar since 2011

Freedom Forever logo

1.78 from 329 Reviews

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Freedom Forever reviews


Breakdown of consumer reviews

Sales Process

2.5

Price as quoted

2.7

On schedule

2.2

Installation quality

2.5

After sales support

1.8

Latest good review thumbs up

Peter | Lynden, Washington | 07/02/2024

We are in Washington state. Signed contract 2 weeks ago, panels installed last week, electrical and house inspections already done (and passed) and PSE inform us we should have approval to go live within 30 days. All time lines have been met, communication has been excellent and installation crew (installer & electrician) very good. Freedom is responsible for everything but sales and installation are a local company.

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1 comment >
Reply from Freedom Forever: Hello Peter, thank you for sharing your feedback! At Freedom Forever, our commitment is to ensure every customer enjoys an exceptional experience. We are delighted to learn that we have met your expectations with your project. It is our pleasure to continue our partnership with you. If you have any questions or need further assistance, please don't hesitate to reach out to us.

Latest bad review thumbs down

Fred D | Crestview, Florida | 07/19/2024

What a joke!!!!!!

My solar company (Meraki) has partnered with this clown act called Freedom forever. I had a part ordered and delivered thru Meraki, called to have the part put in and now I have to deal with Freedom Forever (more like Clueless Forever). It’s been a week and nothing heard from my contact with clueless forever, called them again and they have no information. Absolutely TERRIBLE AND PATHETIC.

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Moe | Manteca, California | 07/17/2024

Zero service

One of the worst companies that I have to deal with. I received the panels from the previous owner of the house. Literally I had to go through a dozens of hoops and arguments until I finally got the warranty under my name. However, this ordeal took over a month. During this phase I neither I had access to the customer portal nor I was getting answer according the account. Once I got the warranty under my name I found out that the panel were not producing any energy for many months and PG&E has been charging me hundreds of dollars. I requested a technician to stop by. After waiting for a technician for 20 + days finally technician showed up. He told me the job is an easy fix but has to go to the roof. However, since wind blowing he will not be able do job without a second technician-ts literally 85degrees out with a slight breeze-And he told me that his next availability is in 15 days. So if you are new customer and trying to business with this company avoid them as if they are plaque.

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Michael Steinway | Granite City, Illinois | 07/12/2024

Pontoon Beach Illinois

They installed us on May 29th 2024, The inspector came out and failed it. They have not been in contact with us since. I called they said twice they were coming out and never showed up. I have now called a total of 5 times and they have no clue what is happening. I told them to either come and remove it or I would and throw it all in a dumpster. Today I called again 07/12/2024 on hold now for over 40 minutes. I am done with this company. They are a scam and rip you off. I will be removing the panels myself DO NOT USE THIS COMPANY!!!

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1 comment >
Reply from Freedom Forever: Hello Michael Steinway, thank you for sharing your feedback! Here at Freedom Forever, providing our customers with an exemplary experience is our top priority. We acknowledge your frustration with the delay in your project and want to assure you that your concerns are resolved as quickly as possible. We aim to provide more than just a service, we want to create an experience that exceeds your expectations, and sincerely apologize for any inconvenience you've encountered. To address your concerns and work towards a resolution, we have connected you with one of our Online Support Specialists.

TWALTJR | Roseburg, Oregon | 07/03/2024

DO NOT USE THIS COMPANY

DO NOT USE THIS COMPANY! In June on 2023, I arranged to have solar panels and a tesla wall installed. The contracts were signed and the financing was funded by mosaic. Step ahead a few months or so later and they have been to my house photographing (4 separate times) and measuring all the areas that the install will be placed. Calls to find out about the project scheduling were transferred back and forth with most of them finalized with " it will be soon". When the installers finally arrive, in October, they state that the installation needs a lot more work to the tune of another ~20k. When asked why, they stated that the engineers workup of the projects missed a few items. After 4 photography sessions, I assumed that they had everything down. At this point, I decided to cancel the project as no equipment had arrived and no work was done. I called the sales company, the installing company and the financing company to state that the project was cancelled and a written copy was sent to freedom forever (ff). I was given the run-around as to which department at ff was responsible for the cancellation. I was then advised to contact the sales company and they needed to send a notice to freedom forever so that they could create a 'ticket'. As soon as that was accomplished (he said he was doing it right now) , I contacted ff and was told that the cancellation people would take care of the issue and everything would be fine. Here it is in July 2024 and the financing is still on my credit report as owing the money but no late notices with payments being made. I spoke to mosaic and ff today July 3 2024, with mosaic telling me there is nothing they can do until the cancellation comes from freedom forever which it never has. When I spoke to ff, I was put through to the cancellation department and spoke to a supervisor who stated that he could not cancel the project, but would forward the ticket to a secret department in the company that would handle it by next Tuesday July 9.

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1 comment >
Reply from Freedom Forever: Hello, your feedback means a lot to us here at Freedom Forever, and we're committed to ensuring that your experience with us is exceptional. We understand the challenges you've faced with your solar project, and we're dedicated to turning things around for you. To initiate the resolution process, kindly send an email to OnlineSupport@FreedomForever.com with your Full Name, Project Address, Phone Number, and Email. This will enable one of our Online Support Specialists to reach out to you promptly. We're genuinely excited about the opportunity to partner with you on the path to resolution and appreciate your cooperation.

Mike Buckley | Chico, California | 07/01/2024

DO NOT SIGN WITH FREEDOM FOREVER

I wish I could go back in time and sign with a different solar company. Freedom forever is a terrible company. They are disorganized, unreliable, and slow to get things done. My inverter stopped working on my system in January. I still don’t have a new inverter on my system and it’s now July. I’ve been paying my solar loan back and high cost of PG&E at the same time. Freedom forever is not responsible for this because they didn’t make the inverter that failed. I’m getting hit hard in the wallets and they’re just taking their sweet time getting things done. I’ve had appointments for no one shows up and no one calls me. I’ve got to call them and get a new appointment. I am now on my third appointment time. I have no confidence that they will show up and get the job done. I have been satisfied with them for the four years I’ve been signed on with them. Save yourself a headache, do the research, and go with a much more reliable solar company.

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1 comment >
Reply from Freedom Forever: Hello Mike Buckley, thank you for sharing your feedback! Here at Freedom Forever, providing our customers with an exemplary experience is our top priority. We acknowledge your frustration and want to assure you that your concerns are resolved as quickly as possible. We aim to provide more than just a service, we want to create an experience that exceeds your expectations, and sincerely apologize for any inconvenience you've encountered. To address your concerns and work towards a resolution, we have connected you with one of our Online Support Specialists.

Emily Prins | Littleton, Colorado | 06/27/2024

Deliberately Misleads and Lies to Customers

This company deliberately misleads their customers so to avoid honoring their commitments. In our case, it was the transfer of warranty to us as new homeowners. When the sellers initiated transfer of the warranty Day 1 verbally and asked if there was anything else they needed to do, they were informed no. When we as buyers were informed that we would not receive the warranty because we had not communicated that in writing within 20 days and that was in the sellers' contract, we asked, why then didn't you make sure that the sellers' were reminded of that or directed to review their contract instead of saying that there was nothing left for them to do? Their response, "It's not our responsibility to make sure you read your contract." Appalling and unacceptable. When both us and the sellers were seeking to do everything we were aware of in a timely manner to have this transferred, it is unconscionable that this company would say there is absolutely NOTHING they can do to honor this transfer, because we were DAYS after their deadline. And the reason for that was misinformation (whether deliberate or accidental) on the part of their own customer service representatives. They have no heart and do not honor the spirit of what they promise. Do not give them your business. Believe the negative reviews. It is far more likely that the positive ones aren't real. Solar is a good thing, but make sure you engage good people to provide it to you. When we posted our negative review on Google, they said to follow the email steps to reach resolution. We did and they responded with the same script they have been reading from, "I was reviewing your project and noticed that you spoke with a supervisor on June 19th. They informed you that, per the contract, we require the documents to be sent to us within 20 days after the closure of the home in order to complete the warranty transfer." They do not refer to the multiple calls within the 20 day period that the seller made initiating the warranty transfer verbally or the seven other calls we made dating back to May 29th. Their promises are lies. They have said that they are "dedicated to turning this around for us" and their "commitment is to ensure every customer enjoys an exceptional experience." Well, this is clearly a lie. We are not turning anything around for us and we have had an awful experience. They do not care about us at all. They could very easily transfer the warranty, but they refuse because they may actually have to honor their pledge and stand behind their product for the rest of the ten year period.

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1 comment >
Reply from Freedom Forever: Hello Emily Prins, your feedback means a lot to us here at Freedom Forever, and we're committed to ensuring that your experience with us is exceptional. We understand the challenges you've faced with your solar project, and we're dedicated to turning things around for you. To initiate the resolution process, kindly send an email to OnlineSupport@FreedomForever.com with your Full Name, Project Address, Phone Number, and Email. This will enable one of our Online Support Specialists to reach out to you promptly. We're genuinely excited about the opportunity to partner with you on the path to resolution and appreciate your cooperation.

Lake | Laurel, Maryland | 06/25/2024

Solar System Warranty

Do not trust this company. The are claiming that you only have 20 days to get the warranty transfer. How would the new home owner gets this information. Seems, like the other reviews, Freedom is very deceiving and in the business of committing major Fraud. This company needs to be investigated. I will be contacting a Lawyer regarding the transfer of the Warranty.

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1 comment >
Reply from Freedom Forever: Hello Lake, your feedback means a lot to us here at Freedom Forever, and we're committed to ensuring that your experience with us is exceptional. We understand the challenges you've faced with your solar project, and we're dedicated to turning things around for you. To initiate the resolution process, kindly send an email to OnlineSupport@FreedomForever.com with your Full Name, Project Address, Phone Number, and Email. This will enable one of our Online Support Specialists to reach out to you promptly. We're genuinely excited about the opportunity to partner with you on the path to resolution and appreciate your cooperation.

Gordon Jensen | Campbell, California | 06/24/2024

Design not complete, no response, customer service horrible

A month past expected design completion with NO information/status. Does not answer simple questions. Horrible communication (non-existent or one sided from me). Portal status is worthless. Customer support abysmal (they scheduled a call with me and completely forgot). Extremely disappointed and wished I had gone with someone else.

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1 comment >
Reply from Freedom Forever: Hello Gordon Jensen, thank you for sharing your feedback! Here at Freedom Forever, providing our customers with an exemplary experience is our top priority. We acknowledge your frustration and want to assure you that your concerns are resolved as quickly as possible. We aim to provide more than just a service, we want to create an experience that exceeds your expectations, and sincerely apologize for any inconvenience you've encountered. To address your concerns and work towards a resolution, we have connected you with one of our Online Support Specialists.

Francis K. | Apache Junction, Arizona | 06/15/2024

Installation

Very poor service, started the process it took them over 2 yrs and never installed the solar but went ahead to charge me the monthly payments.

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1 comment >
Reply from Freedom Forever: Hello Francis K, thank you for sharing your feedback! Here at Freedom Forever, providing our customers with an exemplary experience is our top priority. We acknowledge your frustration and want to assure you that your concerns are resolved as quickly as possible. We aim to provide more than just a service, we want to create an experience that exceeds your expectations, and sincerely apologize for any inconvenience you've encountered. To address your concerns and work towards a resolution, we have connected you with one of our Online Support Specialists.

Joseph May | Aldie, Virginia | 06/10/2024

Customer Service

Terrible customer service, very disorganized, no one is in charge. The app is not reliable, and customer service often can’t help with issues. Their “live chat” is worthless. Would not recommend them to anyone.

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1 comment >
Reply from Freedom Forever: Hello Joseph May, thank you for sharing your feedback! Here at Freedom Forever, providing our customers with an exemplary experience is our top priority. We acknowledge your frustration and want to assure you that your concerns are resolved as quickly as possible. We aim to provide more than just a service, we want to create an experience that exceeds your expectations, and sincerely apologize for any inconvenience you've encountered. To address your concerns and work towards a resolution, we have connected you with one of our Online Support Specialists.

Glenn | Merritt Island, Florida | 06/05/2024

Shoddy equipment and poor support

BEWARE I paid forty two thousand dollars so I would not have a Power bill. Back in November, My. Inverter went out. As a result , I had an eighty nine dollars Power bill which I paid now the inverter is out again. They tell me it will take 2 weeks for them to get to it. Then if it can't be fixed online, they have to schedule an appointment that can take another week. So, as a result, I am gonna have a very big power bill this month.With that they will not cover. Does this mean every six months i'm going to have to Have the Inverted replaced and pay a power bill?? First time okay, I'll pay it.But second time in six months I think they should be responsible

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1 comment >
Reply from Freedom Forever: Hello Glenn, your feedback means a lot to us here at Freedom Forever, and we're committed to ensuring that your experience with us is exceptional. We understand the challenges you've faced with your solar project, and we're dedicated to turning things around for you. To initiate the resolution process, kindly send an email to OnlineSupport@FreedomForever.com with your Full Name, Project Address, Phone Number, and Email. This will enable one of our Online Support Specialists to reach out to you promptly. We're genuinely excited about the opportunity to partner with you on the path to resolution and appreciate your cooperation.

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Service types


Residential solar - Grid tied

Residential solar - Hybrid solar systems

Tesla Powerwall sales and installations

LG Chem solar batteries

About Freedom Forever


Freedom Forever is a residential solar installation company that executes best-in-class Engineering, Procurement, and Construction (EPC) for our dealer partners. We do not sell directly to homeowners.

Our independent dealer partners are some of the most successful solar sales companies in the industry. Since 2011, we have enabled our dealer partners' success with a premium offering and flexibility to be as aggressive as necessary on price.

We also provide all the hard-to-get financing options at the best rates. Our 25-year production guaranty provides the ultimate peace-of-mind for homeowners reluctant to make a big investment. With Freedom Forever homeowners know what they're getting every time. Freedom Forever services all of California, Arizona, Colorado and Nevada out of 7 large, regional installation hubs.

Our Temecula, California headquarter houses one of the most forward thinking and diversified group of professionals in the industry. At Freedom Forever we leverage big company efficiencies, diversified teams, and local expertise. We continue to grow at a very rapid pace as witnessed by Freedom Forever placing #135 on the Inc. 5000 for 2018. With fast growth comes great responsibility - we keep laser focus on positive, sustainable cash flow so that we stay financially healthy for the long run.

Office locations


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California - Temecula

43445 Business Park Drive STE 110, Temecula CA, 92590

Licenses


CR-11 Electrical ROC 319879

Contact Freedom Forever


Location pin
Head Office
43445 Business Park Drive STE 110, Temecula CA, 92590
Website