Everlight Solar

Misrepresented potential benefits

Our system was installed in September 2024. We submitted a copy of our previous years electric usage. We we told that annually, we would generate enough power that we would end up with an annual credit. That was based on 3 adults living in our home for the prior 12 months. Shortly after install, we have achieved that goal 2 months out of the past 15 months. NEVER achieved close to an annual rebate/refund. When asked point blank about total snow coverage of panels during winter (Minnesota) we were told that the black panels would absorb the suns rays and quickly melt the snow. Experience shows that snow fall during extremely cold months, panels stay covered for many weeks. When questioned, we were also told that there were “unavoidable fees” from the utility company (Connexus) of $18+ monthly. We were not informed by the sales rep that to maximize our solar generation, we would need to clean the panel surfaces (at all) more than once annually (more like 2-4 times annually). I’m 73 years old and climbing on my roof is not something I can physically perform. 18 months after system install, I am now looking at adding more panels (not from Everlight) to cover monthly costs and some kind of heating elements to melt snow. When I sent my concerns via email to Malory at Everlight, she did not respond.

Highly Satisfied

My entire experience with Everlight from start to finish was excellent. Jake is patient and helpful

My husband and I recently switched our wi-fi to Fiber Optic. We didn’t realize that because of this we were no longer sending data on our Everlight Solar Panels. We were immediately contacted by Elliana with Everlight Solar to notify us of this situation. Elliana scheduled a telephone appointment, at our convenience, and I just finished that appointment with Elliana. Elliana guided me through the quick easy steps to get our Everlight Solar data connected again. I’m very impressed with Elliana’s customer skills and cheerful patience assisting me. It is nice to know that Everlight Solar is constantly monitoring my Solar investment and Everlight Solar Representatives , such as Elliana are there to assist. Elliana gets my 5 Stars for Customer Service.

Fast & extremely efficient everyone was very friendly & helpful to helping us to understand every step

Efficient and professional

The entire team showed up on time, was polite and professional and were done in less than four hours. Liam, Oliver, David, Levi, Jason, Nathan, Josh, August were all friendly and efficient. Our salesperson, Graham even showed up and guided me through setting up the app. Great job Everlight!

Excellent customer service and thanks for following up Malerie

Everlight Solar has been terrific in completing my solar project. The communication was great! Whenever I had a question or concern, an Everlight rep was quick to answer. They definitely deserve a 5 star review. Andrew and the rest of the crew did great!

Installation was smooth as promised.

The installation started on time and was completed quickly. Great installation crew !

nice work

Jason and his team is professional, friendly, and efficient, arrived and finished on time, short time of power out. Nic job

These guys have been a nightmare for me to deal with. It's been over a year now I still haven't even got a place to send my payments. So I wrote on my bad review on better business girl and they begged me for a week to take it down so they could app their Better Business Bureau credit rating. And I was told they would hold my hand and walk me through to the finish They did none of the above matter of fact, they won't even let you make a phone call. The receptionist intercept and then they make a lies for the management. Telling me they didn't come in, they're on a phone conference. They're in a meeting. And no one I threatened with the Better Business Bureau. He miraculously shows up be very careful. Read all reviews from Florida, Colorado and Oklahoma.

The team scheduled for 1 o’clock but called earlier saying they had to finish early and could they come over and agreed with it come in and check the attic for the water leak that was showing up on our ceilings turned out to be no roughly just a vent when the wind and rain blow just straight goes to the van into the house no major problems team is efficient

Panel Installation

My comments are related to the staff that did the electrical installation from the electric breaker box to the meter set site and into the attic to complete the connection to the panels. Also included are the crew members that installed the panels on the roof. All crew personnel were excellent to work with. I was impressed with the care taken to not damage any of my property. All of them worked very well together and helped each other to assure everything was lined up appropriately. Having worked on construction sites that used inappropriate language and a lot of yelling, I was very appreciative of the appropriate language and politely speaking with each other. It was obvious that they get along together and enjoy being a team. They also removed a hornets' nest that was in the peak of my garage roof. Thank you tremendously for that. Looking forward to the day that the system is up and running.

really easy process

Overall, I am pretty satisfied. The installation process was really easy and limited work on our part. Everything got installed and was up and running same day. You can't beat the warranty....I got a quote from another solar company and while pricing was similar the warranty for Everlight was significantly better. We paid for the panels up front with no financing and got the tax rebate. Honestly, I don't know if it's worth it financially to buy these panels without the federal tax rebate. Even with the rebate we are looking at a break even point of about 12 years before the panels pay themselves off in money saved on our electric bill.

I had the panels installed today and it only took about 2 hours. FAST! And they didn't even have to disconnect the electric. Brad and Josh were awesome as well as their crew.

Russ

The staff at Everlight has been nothing short of amazing. When approached two years ago by the company, the representative discussed the process, designed a plan for the layout and discussed how it would work right at my home. When we decided to go forward, from start to finish, they helped us through the process. The team that installed the system worked quickly and efficiently to get us up and running. After two years Jaden is still reaching out to offer any assistance and answer questions that we may have. If you are considering going with solar, I highly recommend reaching out to Everlight.

A+ Customer Service

My review of Everlight Solar started on Friday evening January 17th 2020, a young gentlemen was canvassing our neighborhood, he stopped by and I was leery of what he was selling. Once I let down my guard, he message rang true and I was interested in hearing more. He suggested having a salesperson stop by the following Monday evening. On Monday January 20th, Jordan Boyea, a “Master” (my opinion) salesperson came into our house and within 30 minutes I was ready to sign on the dotted line. The only stipulation I had was that he had to guarantee the Solar Panels would be installed in 90 days. All forms, permits, applications were “turnkey’. Communication with Everlight Solar was beyond accommodating and timely. April 19th would be 90 days since signing the documents to get started. On Wednesday, March 25th in a four hour time period 32 solar panels were installed, 25 days ahead of schedule. Still no payments were made until 30 days later. We have already received the $1500 Alliant Energy Solar Power grant. We will be applying for the 26% Federal Tax Credit next February. Our normal averaged electric bill from Alliant Energy is $165 month. Our April, May and June bills in 2020 were $5.30, $8.50, and $30.58 respectively (with June’s hot temperatures and our AC use driving the bill higher). For the first time in three years we have had three months in a row that we didn't pay anything for electricity and have over $85 in credit with Alliant Energy. We are 110% sold on Everlight Solar and solar energy. Thanks, Patrick and Mary Joyce Madison, WI

Happy in Wisconsin

I have had my Everlight Solar for almost three full years. I think that theri customer service and installation folks have been very helpful and courteous. I appreciated how the head of the installation crew suggested a reconfiguration of the layout of the solar panels after he had the chance to examine the size and position of my chimney and neighborhood trees. The only glitch in the process was in how long it took the utility company to connect my house to the grid--particularly frustrating because I missed out on a month of summer sun. Occasionally Everlight checks in with me to make sure all is well. Once they called to let me know that they weren't receiving data from my house (I had accidentally switched off my router when I went on vacation), but to reassure me that this did not affect the connection to the utility company. I would certainly recommend Everlight Solar to anyone who is considering adding solar panels to their home.

Installation

Just had the panels installed today. Everything went smooth. Thank you to Graham who we worked with to get to this point and also the installation crew of Chris, Mario, Brodie, and Shaun’s crew who were friendly and competent in doing their job and answering my questions.

App could use improvement

The installation and installers were top notch. Their app to monitor the production and useage could use a lot of improvement. What is needed is an app that shows current production and useage and also what is being supplied to the grid. It doesn't have to be live data but update every 15-30 minutes would be good.

Like Dealing With Friends

My installation was completed yesterday. From beginning to completion, every Everlight employee I met was extremely friendly, competent, bright and articulate. Mark, Matt and Shamus would be welcome in my home at any time.

Just had solar panels installed by @everlightsolar Could not be more pleased with the process! The installation crew Joe, Chris, Mario, & Brooks, were great!

New roof shingles replaced

Everlight Solar is a great company to work with. Every interaction with them has been positive. We needed our roof shingles replaced and they came to remove the panels when requested and promptly put them back on.

Above and Beyond Customer Service

The entire process we've felt very supported and accommodated by Everlight Solar. From Pre-order with Graham to scheduling and coordinating with Sarah, to installation with the crew including Rally and Brooks, to them returning with Joe for troubleshooting a minor issue we always knew who we could contact if any questions or concerns came up. Exceptional customer service is not as common as it should be these days but I am glad that the likes of Graham, Sarah, Rally, Brooks, and Joe alongside Everlight Solar are leading by example! I'm very grateful to have been apart of this experience with them and highly recommend them for your solar needs!

The overall experience with Everlight Solar was smooth and hassle-free. Through out the process, I was consistently kept informed and in the loop. On installation day, Brad, Frank, and Caleb were efficient, professional, and excellent communicators. I recommend Everlight Solar to anyone considering solar.