Efficient Home Services

Worse company ever, STAY AWAY!!!

What an error I did when I hired EHS to get my solar project. First, they got them installed all on the first floor because the team was afraid to get on the 2nd story. The 2nd story is the only spot pointing to south, so the very best place to put them. As the original plan, I was supposed to have 10 panels there. After multiple months of fighting (and a hundred follow up calls), I successfully get them back and they put 9 panels south. So, it's a lot better, but now, the panels are causing water to go over the gutter, which causes major flooding and will cause major damage to the house during big storms. When the team came back to move them, he agreed that I could recall to have them move up if needed. Now, I'm still fighting with them to have those others moved. I have a feeling I'll call my lawyer very soon.... So please, just get another company! They are cheap because their service is awful.

DO NOT USE EHS IF YOU LIVE IN THE FL PANHANDLE!

EHS has NO BUSINESS working in the Panhandle of Florida. They are based in St. Petersburg which is almost 8 hours to Pensacola. If I would have known this I would not have chosen EHS! I signed my contract on July 20, 2020 and was told they would need to submit a permit application. I received no word until I followed up with them in Oct and they said they had JUST received the permit and that the panels had been ordered. They were ready to install my system late Dec and I mentioned that was close to Christmas and had family in town, but they said it would be an easy install. EHS arrives and all they have is a 30-ft ladder (my townhouse is over 40 ft tall). They start calling around for a lift rental and can’t find one. One of the techs is looking at my standing seam metal roof informs me that they have the wrong brackets and would have to return another time. They get ready to leave and there is a pallet of solar panels and a stack of cardboard boxes/racks sitting out in the open. I asked them to put the carboard boxes under my back porch but they left the pallet of panels in my driveway till March. In Feb, the crew arrives and they have no lift. The next day a lift arrives but the crew is concerned about how slick my metal roof is and they are not sure how to secure themselves. My roof is a 5/12 pitch and shaped like two rectangles. Should be easy for guys that work on roofs for a living. The next day they get about halfway done and the rain starts. They tell me they will have to return later since the rain was going to last a couple days. One month later the next team arrives. They have a lift rented and are ready to work. They drive the lift onto my lawn getting it stuck in the mud. They damaged the lawn, sprinkler system, and cut the cable to my neighbors. Repairs were almost $2,000 which EHS agreed to pay. They get the panels installed but the system is not operational as they are waiting for a bi-directional meter. Late March I find an aluminum bracket in my driveway. I examine the array and it looks like one panel has come loose. So EHS schedules a tech to visit. He tells me the panel is not the same manufacturer as all the others and is a different thickness. I told them this was unacceptable and that I expected it to be replaced. Mid May another tech arrives with a replacement panel. He installs it and I immediately notice it is the same mismatched panel. I get on the phone with EHS and they assure me that the tech will install the correct panel. A correct panel is then installed and the tech turns my system on and gets me set up with the Enphase app. Over the next 3 months I received full bills from the solar financing company AND my electric company. I was told by EHS that the summer months were hot and that I must be using excessive amounts of electricity. I continued to inform them that my power company was not receiving power from my system. Mid-June we had a tropical storm and again I find aluminum brackets in my driveway and the Enphase app shows a panel not producing. I alert EHS and by mid-July the tech shows up to look at my system and see why one of my panels is not responding. He looks briefly at my breaker array then finds that one of my panels has a bad microinverter and needs to be replaced. August 4, a tech was supposed to arrive to fix the bad panel. He doesn’t show up and I call EHS. They inform me the tech HAD been at my house and HAD replaced the panel. I told them I had been home ALL day, and NO one had been on my roof. I was lied to by EHS. EHS then tells me the tech had a flat tire and returned to St. Petersburg. The tech shows up August 9 and finally identifies the problem with my system. EHS incorrectly attached the power coming out of my solar array into my main power line – not directly into my breaker box. EHS then promises to pay for the past four months of solar financing. The tech rewires my system and turns it on…385 days AFTER signing my contract! IF YOU LIVE IN THE FL PANHANDLE DO NOT USE EHS!!!

Highly Recommended

if you are looking to go solar, trust me, look no further. Very good customer service and they work really fast. I had a few questions after my panels were installed and they were prompt to answer them and provide me with all the information i needed. Highly recommended!

Poor Leadership and Quality Assurance

Contracted for roof replacement and solar installation. Roof replacement went well. Incorrect disconnect box (Square D) installed. Failed Pinellas County inspection on first attempt due to incorrect disconnect box used and improper placement (within 3 ft of air conditioner compressor). Marc (supervisor) is totally incompetent. He was present at first inspection and sends same install team out again and arranges for simultaneous county inspection without addressing the failures. System failed inspection a second time. They finally locate the correct disconnect box and send a true electrician (install team are not electricians) to replace box but never give him a "Fail List" so he doesn't know that not only does the box need to be replaced, but it also needs to be moved. Had I not been home the install would have failed inspection a third time. Inspection has not been done yet since work is being done today. Called Marc's supervisor, Natasha, on multiple occasions but she doesn't return phone calls. This all points to serious flaws in/and poor leadership, accountability and quality assurance.

STAY AWAY FROM THIS COMPANY

I could write a book of the past year with this company. Basically, We have been through 3 project managers, 4 failed inspections, I dont even know how many contractors, holes in our ceiling that took months to get repaired and a year later- they still dont work 100%. We have 13 panels not working. They have been aware of this for 5 months or more. They are showing no interest in fixing this issue. This project is a year old this month- and still not working. I am paying the bill for the panels AND a power bill now. We even tried to not sign the paperwork for the finance company to pay them until the job was done. Nope! They went around us and obtained the financing without our permission. Now we are stuck with a system that doesn't work. AVOID them at all costs!!! Absolutely TERRIBLE company. I cannot stress my displeasure enough.

No Problems at all

Quick and easy to deal with. I’m happy with the service provided, everything went smoothly from the beginning, couldn’t have chosen a better company for my solar panels.

Solar

Everything went perfect, sales rep was with me every step of the way. Great company, great people.

Awesome

What a great experience! Thank you EHS for a wonderful customer service, the guys are very helpful and i had no issues whatsoever with this company.

Please Listen carefully for ANYONE who reads these reviews!! The positive ones are ALL fake , friends, family members, employees. This company hires nothing but 20 year old kids to do their $40K plus solar installs!! They do NOT know what they're doing and 100% NOT trustworthy! My friend was lied to and Scammed into going solar by a swift talking salesman named John who probably doesn't even work there anymore. My friend was PROMISED her average $165 month FPL solar panel finance payment would be $142 month for 20 years..THAT'S IT with NO FPL electric bill in fact she was told that she'd Receive Bill credits back to FPL and receive checks for overage of Solar well ALL LIES!! She now is paying $179 month for 20 years NOT $142 PLUS AVERAGE of $35 monthly FPL bill!! So you do the math $179+$35=$216 month NOT $142 AS PROMISED! She was also promised a $500 Sign on Bonus as HER NEIGHBOR signed up the SAME day with the SAME salesman and He received his $500 plus $250 REFERREL bonus!! His mother also Never received the $500. She was also told we'd receive over $12,000 TAX REBATE back or use that towards the solar keeping payments at $142 month. On top of All this she has had 2 microinverters go out in less than 6 months. Turns out the Solar grid was NEVER mapped correctly per DON At EHS that works there. Their Reason the solar installers were LATE and didn't Have time to map correctly NOT her fault!! My friend then Week after panels were installed finds out her Roof is in VERY bad shape and needed replaced. NOW before the $48,000 solar panels were even installed these SOLAR installers were asked WAS THE ROOF inspected and pass the inspection to be sure having them installed was safe and was LIED to again and told Yes!! So on top of this roof needed replaced she did NOT have cash it was an Insurance claim and only had check in hand. They DEMANDED $10,000 CASH online down to Do the roof since they were ones to install panels. They were informed MANY times through emails she DID NOT have $10,000 cash but only an insurance check they needed signed to take to mortgage company . So since they Refused to do the roof without the $10K cash upfront she was forced to get another solar company to DETACH and reinstall the solar panels for roof to be replaced. When the 2nd Solar company came out they noticed immediately the Solar panels were LOOSE not tightened down correctly which in hurricane season would have been very bad!! I have pics btw of this sloppy job. I was glad I did not have them do the DNR so after roof was replaced panels replaced back. Month goes by again and the 2nd microinverter goes out in 6 months. I'm out one panel now 98% since job was started. I needed a 2nd microinverter replaced 2nd company ignored my texts after they got their $3000 so I had to find a 3rd solar company to replace the microinverter. Well they couldn't replace it because whole solar grid was NOT mapped correctly to begin with so they called EHS spoke to DON he admitted on phone they were "LATE" and the grid was mapped INCORRECTLY NOT my friends fault!! We called spoke to Jamie she was VERY rude said my friend voided contact by getting a different DNR for solar and they'd come back out for fee even though THEY SCREWED up!! This whole process has been a living nightmare!! My friend already was very ill and now she has bp daily of 160/100 on meds because of this stress and financial Burden!! She is filing a complaint along with Another neighbor to BBB because this isn't RIGHT to lie and scam people just to make a buck. We don't deserve this type of treatment and EHS has NO business lying and screwing people like this and REFUSE to fix their mistakes without CHARGING you more $$ and excuses!! Next step taking it to court with several witnesses if Nothing is resolved which they got their $$ they don't care!!! BUYER PLEASE BEWARE of this solar company!!! Nothing said is NOT the truth!!! Now because of this stress she's gotten more ill and her 750 credit score she worked HARD to get will be Destroyed!!! Thanks EHS. In the END this will be made right!!

Thank you

What a great experience! Thank you EHS for a wonderful customer service, the guys are very helpful and i had no issues whatsoever with this company.

Pleased!

I feel very pleased with the service this company has provided to me. They are very professional, helpful and I would recommend them to anyone looking to go Solar. Great job EHS!

5 stars

What a profesional company. Everything went just the way they told me. Thank you!!

Highly recommended

EHS has provided me and my family a wonderful service with the solar panels for our home. This a very reputable Company i would highly recommend it!

What a wonderful company!!

What a wonderful solar company! Highly recommended, these guys made the process so easy and fast i couldn’t have chosen better.

Wow!!

This company is great, they did everything perfect and right on schedule. If you want to go solar, Efficient Home Services is the right company.

All well!!

We decided long ago we wanted to go Solar, so we made sure to do our research and find us a great Company to do so, and I’m so glad we did! The guys at EHS are just great, i loved how effortless the process was, everyone was eager to explain everything and provided us with the necessary information. Absolute satisfaction from this Solar Company. Great job overall.

Perfection!!

Very happy with my system. Installers were very professional and left everything above and beyond.

Everything went well!!

Everything went well. Installation and Brian did an excellent job.

Muy Buena Compañía!!

Me gustaría decir lo contenta que estoy con el servicio que me ha brindado la compañia, trabajan muy profesional y eficientemente y definidamente los recomendaría. El proceso fue mas rápido de lo que esperaba y sin ninguna dificultad. Gracias por un excelente servicio.

Very Profesional!!

If you are looking for a great company to go solar this is it! I was blown away by the professionalism and how fast and easy everything was. Thank you!

High Quality Service

High quality service! The guys at EHS have been wonderful, very fast responses to inquires and had no issues whatsoever with them. Thank you so much!!

Best Solar Company

I would like to say how pleased I am with the service the company has provided me, they work very professionally and efficiently and I would definitely recommend them. The process was faster than I expected and without any difficulties. Thank you for an excellent service.

Awesome service!!

Im very happy with the service this company gave me. They were very profesional and I would really recommend it to anyone going Solar.

Great experience with a great company!!

Very smooth process. Sales rep was great and explained every detail of the process. I’m happy that I made the decision to go solar with Efficient Home Services.

Overall experience with EHS

I had a roof and 18 solar panels installed. Overall my experience with EHS was a positive one. But there were a couple of things that could be tightened up: 1.) one suggestion is to give each customer a specific checksheet that briefly outlines each step and timeline of the process. There were many EHS "hands in the pie". Each time I called (frequently getting an answering service that annoyingly said "Natasha" before cutting me off) there was a different person who answered the phone, sometimes in South Carolina or Texas. I had to wait to be connected to a particular person. It would be helpful if each person had a dedicated phone number so they could be directly reached. 2.) My sales person, Jess Moore, was excellent. One of the main reasons I selected EHS (and did not solicit any other company because of two strong neighbor recommendations) did not happen, though. I was told EHS used its own employees exclusively and no jobs would be subcontracted. This did not happen. Both phases of my project--the roof and then the solar panels-- were subbed out. I understand there was staff turnover that necessitated this. The initial solar panel installation was incorrectly done and failed the initial Charlotte County inspection. Follow up work needed to be done by an EHS employee (at least I assume he was not another subcontractor). This delayed completion of the project for close to a month. Temporary loss of money for them, loss of energy savings for me.... 3.) The subbed roofers were no shows on a day or two so I had to follow up on their whereabouts. I think either they or EHS could have done a better job keeping me in the loop. 4.) This being said, all EHS employees I talked to were polite and responsive once I could get through to them. I would like to particularly acknowledge the service of Rolando. He was the final face of EHS who came out to connect everything up on my computer. He plainly but thoroughly explained everything in a manner that even a low-tech person like myself could understand. He patiently provided hands-on training so I can confidently track my useage.