Citadel Roofing and Solar
- Installing since 2015
- 1 area served
Overview of Citadel Roofing and Solar
As a homeowner, you are no doubt feeling the financial pinch of ever-increasing energy bills, which is why more and more folks are turning to solar to protect their bank accounts AND the environment at the same time. Let Citadel Roofing & Solar install a new, money-saving solar system on your home. WHY GO SOLAR WITH CITADEL? LOCAL. We're your neighbors. All our employees live in California. EXPERTISE. With 30+ years in roofing and 20+ in solar, members of our team are true masters of their craft. We know how to do the job right. IN-HOUSE LABOR. Virtually all our work is conducted by our own employees, allowing us to maintain quality from start to finish. PERSONAL CARE. We’re there for you every step of the way, with full transparency and guidance.
What Citadel Roofing and Solar customers say
Robert H
Reviewed on Jun 19, 2021
Unethical Business Practices
This company in my opinion cannot be trusted. They had myself and several of my friends looking forward to having Tesla power wall's installed under the SGIG program. After months of waiting, their sales rep R. Romitti stated the batteries were back ordered and later stated PG&E changed how much I would be reimbursed. Mr. Romitti was also happy to just let me pay the full price. Who knows, maybe all of what Mr. Romitti stated was true, but when he asked me to lie about having sleep apnea to qualify for the Powerwalls, that's when he cross the line. Three of my friends stated he asked them to do the same. Had I done as he asked I'd be guilty of fraud and conspiracy. I'm therefore warning others of these unethical practices and I'm notifying the appropriate State agencies. Also Citadel roofing and solar pulled a permit to have work performed on my property but when I elected not to have them proceed after they changed the deal, they refused to contact the county and have the permit rescinded.
Response from Citadel Roofing and Solar
Hi Robert – We’re so sorry your project didn’t pan out as planned. Unfortunately, the issues you mentioned are out of our control. The Powerwall shortage stems from problems in Tesla’s supply chain. In addition, we are not a partner of SGIP and therefore cannot control changes to eligibility criteria. These issues have affected many of our customers. We’re just as frustrated as you are. When SGIP changed last fall, our sales reps called all SGIP applicants to reassess eligibility. That included explaining “medical baseline” – medical conditions by which customers could qualify. Citadel does not, and has never, endorsed fabricating medical conditions to qualify for SGIP or any other program. We will investigate your conversations with your rep. If something amiss happened, we will make it right. Please feel free to give us a call at (707) 446-5500 if you want to discuss further.
Katie
Reviewed on Nov 19, 2020
Not a pleasant experience so far - operational problem
I selected Citadel to install solar panels in Aug due to a very attentive Sales person. Unfortunately it has been a super stressful experience afterwards (probably the last thing you want during this pandemic). As some other people mentioned, they didn't talk to each other themselves. I was communicated several times with multiple wrong dates. After calling them hundreds of times, I finally got the confirmation from three different people/groups that my panel installation date is today. Well, guess what happened, nobody showed up !!!!!! As what I learned so far, if you are located in bay area, bite your own nails and prepare to wait for a long long time until anything actually happens. They probably just want to save their multiple trips regardless how the customer is screwed up Unfortunately I still have the contract with them and can only wish the next date they will provide is actually a real date. Pray for me~~~
About Citadel Roofing and Solar
- 2015
- Installing since
- 57
- Customer reviews
- 4.4
- Average rating
- 1
- Area served
What Citadel Roofing and Solar does
Services
- Installation
- Roof Replacement
Where Citadel Roofing and Solar works
- California
Where to find Citadel Roofing and Solar
Head office
761 Eubanks Dr, Vacaville CA, 95688