Citadel Roofing and Solar

STAY AWAY

I purchased a new build with Citadel solar on it. Over a month after the closing date, I found out the solar wasn’t turned on so I reached out. They apologized and said they had the date wrong. Ok I can understand a simple mistake. Fast forward a month and it’s still not working nor have I heard anything. I reached back out and finally got an email saying an application has been sent out (which it hasn’t) and to sign it at me earliest convenience and please respond if you haven’t received it. Well I have been responding with 2 emails a day and can’t get a response. There’s no phone number to contact the “interconnection specialist” So here I am, with solar already installed and paid for, and nothing being generated. I actually ended up having VIBE solar install a system on the same roof and that solar is already installed and generating power. CITADEL is garbage and has horrible customer service.

Bad company

Very dishonest company. Does not care about their customers. Purchased solar from this company and now I pay more for my PG&E bill after they installed solar and a back up battery. Lied to me and now will not respond to any of my emails. I went from paying $40-50 with my original solar panels. Then after they installed more panels I now pay $300-400 a month on top of the $30k they charged me for the new panels.

Service after teh sale leaves much to be desired

We've had our solar almost two years now. In February we lost power and 6 hours after the battery quit serving as well. We were completely without power for over a week, and could not monitor the system through the anaphase app either. I was told that the batter had discharged so much that it could o longer communicate with the system and we would have to wait for power to be restored by the grid. since the I still cannot communicate with the system using the app, and despite 4 texts and three phone calls asking for assistance reconnecting with the system, I've gotten no return calls and no help. I am so disappointed in their after sale service.

Poor service

I am a new home owner and the house we bought came in with solar panels from your company. Sorry, I really dont have a star to give at the moment as my experience was so bad. We got the keys for the house on June 29,2023 submitted the documents on July 20,2023. I started doing a follow up on Aug 21,2023 and was informed there is a huge backlog from PG&E and it will take longer for activation to happen. I started paying PG&E bills in July and continued following up with agent(s) no one responded until the builder contacted them then one of them called. Got info I needed as I followed up with PG&E on sept 5, 2023 just to find out application was only submitted on August 25,2023! PG&E reviewed the application and there are couple of things missing and they did contact your company to respond. All this information was forwarded to the agent and he still blames PG&E for the delay. No accountability on their part or transparency at least. I know your company is good but you just have agents not concerned of the well being of your clients since the payment was done. I will be willing to discuss this matter with anyone from corporate office. Sorry had to bring this to this forum but I know you respond …

This company is fraud. Do not hire them.

Do NOT hire this company. We did not believe all the bad reviews about them and went ahead to hire them. They turned out to be the worst nightmare one can ever have. We are building an expensive mansion and talked to several solar companies. This company, citadel, promised us that they would do a professional job and that all the bad reviews about them were untrue reviews. However, we learned from The hard way that all the bad reviews about them are true. They did not contact us to go over their design and never told us that there would be a huge converter to be put in front of our house entrance. The converter is very ugly and severely affects the house appeal. Many companies don’t even have a converter for the reason that they don’t want this to affect the house appeal. Not only did citadel not inform us this and they refused to correct their mistakes. We have talked to them numerous times without avail. One of their so called manager said that it would be no problem and they would fix the problem easily but then got into an angry mode when we asked him to honour his promise. We offered that we can fix their problem for them but they said that they would take away their warranty if we do that. They also never came out to do the work. We had to beg them again and again for them to do their work. The schedular name Holly is extremely rude. She never responds to emails and when she emails us, she would scold and threaten us. The entire experiences has been horrible. We have to retain attorneys to help us to make them do the work. We have dealt with many contractors and have never had such an awful experience. Their work is also of low quality. Each time they sent different contractors because they don’t have their own. They have to hire others to do the work for them so we ended up having to deal with new people all the time and they never seem to know what work the other contractors have done. Do Not hire these people. They are fraud. We have suffered and we do not want you to suffer. We will be reporting them to the contractors board. This company of a scheme. They should not be defrauding the public anymore.