Boston Solar

Response from Boston Solar

We're thrilled to hear about your experience with the project! Seeing your first electrical bill with the benefits of solar figured in is always a treat, and knowing that in the process of saving money you are providing sustainable energy to the grid is even better! Congratulations on bringing the power of the sun to your roof!<br />-Stefan Rosellini, Customer Experience Manager

Response from Boston Solar

Well put Sydney - short, sweet, and to the point! We're grateful to have had the opportunity to work with you to bring solar to your home, thank you for choosing Boston Solar!<br />-Stefan Rosellini, Customer Experience Manager

Response from Boston Solar

Thank you Patrick, we're very grateful that you chose us to bring your project to fruition! Our installers, project coordinators, and all other team members are focused on providing you with the best possible service, and we look forward to continuing to do so throughout your ownership of the system!<br />-Stefan Rosellini, Customer Experience Manager

Response from Boston Solar

Thank you very much Marianne! The process as you described it is exactly what we strive to deliver with every one of our projects! We take care of all the leg work to push the project from start to finish, but also want to make sure that you are in the loop every step of the way with what is happening! Congratulations on completing your project, we look forward to continuing to provide assistance over the life of the system!<br />-Stefan Rosellini, Customer Experience Manager

Response from Boston Solar

Thank you Dana! We have put a lot of thought into our Sales process and believe that an important decision like going solar should not be made based on pressure, but rather on a mutual understanding of the benefits of moving forward! Once we have built this foundation, we continue throughout the project to be transparent in the process so that you can be assured everything is moving forward smoothly! Our crews take great pride in their work and we take great pride in them as a company, so it always a pleasure to hear that the homeowners we install for feel the same! Congratulations on your system activation!<br />-Stefan Rosellini, Customer Experience Manager

Response from Boston Solar

Domenica, thanks very much for sharing your experience! I'm glad to hear that you were pleased with the quality of service throughout the entire process! Your business is much appreciated and we hope you enjoy the system for many years!<br />-Stefan Rosellini, Customer Experience Manager

Response from Boston Solar

Many thanks for taking the time to leave this review! It is very important to us that we are providing the same level of service on day 1 of a project as we are months and years later after the system is online! We're very grateful to have had the opportunity to work with you to bring renewable energy and savings to your home!<br />-Stefan Rosellini, Customer Experience Manager

Response from Boston Solar

Thank you for detailing your experience Bruce! We believe the benefits of going solar speak for themselves, and feel that taking the time to lay these out in detail rather than pushing for a signed agreement quickly results in a healthier relationship with all homeowners we contract with! As you mentioned, there are a number of steps to complete once the system is installed in order for it to be activated - our project coordinators do all they can to make this a painless process and achieve the activation as soon as possible! Congratulations on your successful project completion, and all the best with the new system!<br />-Stefan Rosellini, Customer Experience Manager

Response from Boston Solar

Thanks very much Bill! From financing to town and utility approvals and beyond, we aim to provide a complete package so that all of your needs are met efficiently! It was a pleasure to work with you as well, thank you for choosing Boston Solar for your project!<br />-Stefan Rosellini, Customer Experience Manager

Response from Boston Solar

Thank you so much Jeff, we truly appreciate the praise! We recognize that there are many different companies offering solar in Massachusetts and have worked very hard to distinguish ourselves in offering a transparent, detail-oriented, customer friendly process from the moment we begin discussions on a project to the system activation and beyond! Proactive communication and clean efficient installations are all parts of what we seek to provide with every system we complete! Thank you again for giving us the opportunity to work with you on this project!<br />-Stefan Rosellini, Customer Experience Manager

Response from Boston Solar

Chris, thanks very much for taking the time to share your experience! Professionalism and efficiency are key points emphasis for each of our teams working on the project! We want to make sure that no question goes unanswered, and that any work being done goes as smoothly as possible with minimal interruption to your busy schedule! We truly appreciate your recommendation and look forward to continuing your great experience with any support that might be needed over the life of the system!<br />-Stefan Rosellini, Customer Experience Manager

Response from Boston Solar

Thank you Jay, it's always a pleasure to get this type of feedback! Mali and Wayne are great assets to our team and bring a wealth of information and dedication to every project! Congratulations on your activation and thank you for choosing Boston Solar!<br />-Stefan Rosellini, Customer Experience Manager

Response from Boston Solar

Thank you Mr. Hassinger, and congratulations on your first zero electric bill! It's always very exciting to see the benefits of solar reflected out on the bill, especially for the first time! Whenever possible we do look to exceed our targets for moving the project along, I'm glad we were able to achieve this for you! We wish you the best with the system and many more low/zero electric bills!<br />-Stefan Rosellini, Customer Experience Manager

Response from Boston Solar

Thank you Mark, we're glad we could help you bring the power of the sun not only to your roof but also on the road! Electric Vehicles are a great match for solar as you mentioned! It's fantastic to hear the feedback about the communication and professionalism throughout the project - we aim for this high standard with all the work we do! Congratulations on your system activation!<br />-Stefan Rosellini, Customer Experience Manager

Response from Boston Solar

Thank you very much for the recommendation and words of praise Gordon! Josh, Sana, and the rest of our team are all focused on providing an efficient, effortless, and transparent experience at ever stage of the solar process! It was a pleasure working with you, and we look forward to continuing to serve as a resource over the life of your system!<br />-Stefan Rosellini, Customer Experience Manager

Response from Boston Solar

Thank you Joe! Going solar is certainly no a small task, but we strive to make the process as effortless as possible for every homeowner we work with! Communication is something that is extremely important to us, so I am sorry to hear that this did not live up to our high standards in a few instances - however, feedback is a great opportunity for us to continue to make improvements to our processes! Congratulations on your successful installation, and please do not hesitate to let us know if there is anything we can assist with going forward!<br />-Stefan Rosellini, Customer Experience Manager

Response from Boston Solar

Thank you very much! We work with a variety of different types of homes from new construction to historical, but our goal for every one is the same - that we design and install our systems to be as complementary as possible to the aesthetics of the home! Our installations are meant to last for a long time so we feel it is extremely important to deliver a product that every homeowner can be proud of! We hope you enjoy your system for many years to come!<br />-Stefan Rosellini, Customer Experience Manager

Response from Boston Solar

Your kind words are appreciated, thank you very much! We take great pride in providing the highest quality service across all our teams, including our dedicated project coordinators who take each project from start to finish! Thank you for choosing Boston Solar to bring your solar installation to completion!<br />-Stefan Rosellini, Customer Experience Manager

Response from Boston Solar

Thank you for sharing your experience! The site audit is a critical part of our process to make sure that we have all the details about the home to put forward a custom design that reflects all aspects of your home! Regarding the 7 week install to activation time, this is actually a bit longer than our usual target, but as you mentioned there can be delays due to holidays or other factors outside our control. Your understanding is much appreciated! Congratulations on successfully completing your project and bringing sustainability and savings to your home!<br />-Stefan Rosellini, Customer Experience Manager

Response from Boston Solar

Thank you Steve, it's great to hear that things have been going well with the system and that you've continued to feel supported with any questions that come up! We're always here if you need anything, and are happy to assist with anything we can!<br />-Stefan Rosellini, Customer Experience Manager

Response from Boston Solar

Thank you very much Kristen! We feel strongly that a decision on a solar investment shouldn't feel rushed - when we enter into a contract, we are forming a long term relationship over the life of the system, so it is important to start this on a positive note! Regarding the final inspections, you are correct that this does vary by municipality. Whenever possible, we try to move things along ahead of schedule with the other parts of the project so that even if there are delays outside our control, we are still meeting the overall timeframe for activation! Your feedback and sharing of your experience is much appreciated!<br />-Stefan Rosellini, Customer Experience Manager

Response from Boston Solar

Thank you Marcelo! I apologize that the bank and inspection processes were more drawn out than we would have liked - we try to push these forward as much as possible but unfortunately sometimes there are factors that we have minimal influence over. We truly appreciated your patience in working with us to get to the finish line - congratulations on your activation!<br />-Stefan Rosellini, Customer Experience Manager

Response from Boston Solar

We appreciate the positive feedback, thank you very much! Our team is very motivated to exceed expectations whenever possible, even the high ones that we set for ourselves! We look forward to continuing to provide exceptional service however we can!<br />-Stefan Rosellini, Customer Experience Manager

Response from Boston Solar

Thank you Csilla, an A+ experience is what we aim for with every one of our projects so this is great feedback to hear! We appreciate the shout-out, congratulations on going solar!<br />-Stefan Rosellini, Customer Experience Manager

Response from Boston Solar

Thank you for sharing your experience, it is much appreciated! Solar is a large investment, and not one that we think should be rushed. It is very important to us that any project we move forward with is built on time taken to reach a mutual understanding - understanding on our end of the needs of each household that we work with, and understanding on the part of the system owner of the full scope of financing and incentives that are available. This is carried forward to our post-sale processes, where as you mentioned we assign a single point of contact to ensure that all communication is consistent and efficient from start to finish. Many thanks for choosing Boston Solar to bring the power of the sun to your home!<br />-Stefan Rosellini, Customer Experience Manager