Boston Solar

Still waiting for activation

Installed 2 months ago. Didn’t show up on day as scheduled. Still haven’t scheduled the inspection so it can be activated. Terrible communication.

Terrible customer service

No one responds and the system isn’t working!!!They suck!!!

When I started to inquire about installing solar panels, Boston Solar quickly rose to the top. The sales people were very knowledgeable and the installation crews were top notch. When I needed some service work, that wonderful initial experience evaporated quite quickly. It been over 6 months and I'm still waiting for even call backs. I'm also waiting for my utility reimbursement which was to be quarterly. It's been 10 months and I'm still waiting.

Not Happy

We chose Boston Solar for the promised level of customer service. They tell you how important customer satisfaction is to them. Well, maybe that's true as long as nothing goes wrong, but these are not your "make it right when something goes wrong" guys. We paid $6K more to go with Boston Solar for this specific reason, needless to say, everything went wrong (except sales, they've got that figured out!), and Boston Solar offered me a $250 gift card... Update: They showed up at my house unannounced and asked the PLUMBER who was working (no one was home!) to let them in. Stefan, the Customer Experience Manager, and Stephan, Director of Operations, who called me back about this literally could not have cared less. Stephan scheduled a call with me for another day and came to the call completely unprepared and misinformed. ****** experience all-around. The good: The sales process was great. Our salesperson was knowledgeable, patient, and really seemed like he liked what he was doing. The bad: Despite 3 or 4 separate visits, including one where I stayed home specifically to meet with the install manager and talk about placement of the electric meter, the install crew still showed up (sans manager) and told me they couldn't do what the salesperson, electrical engineers, and install manager already told me they could and would. Namely, putting the meter on the side of the house. They said it would have to be on the front of the house due to code - which is not a great look. About an hour later, the install manager finally makes contact and says he's verified with the town that this is ok. Well, why not relay that to the installers before coming to my home? Then, everything is okay, and we're going to proceed. The head installer (not the install manager - he never showed up AFAIK) points under my side windows and says, okay, we'll put them about here, the meter might have to go a bit higher, but we'll do our best to hide the rest. What do I come home to? Every single box is 4' up the side of my house, none lower than the windows and pretty ugly. Not what was promised, and already regretting this system that hasn't even been turned on yet!

Get it together Boston Solar!

Boston Solar is excellent at sales. Unfortunately, for us that's where the excellence stopped. We're your average EV family, so solar seemed like a reasonable next step. We met with several companies, but we were impressed by Boston Solar's commitment to customer service, so we decided to spend a little more so we wouldn't have any headaches. Needless to say, it was alllll headaches. We had issues with the meter placement (they were going to leave it on the back of the house, but I asked to move it to the side), extra visits to review it, and then the install crew showed up and had no idea any of the previous 2 months of communication (and permitting?!) had happened. Oh, and they thought the meter (the 2 months of planning meter) needed to be moved to the front of the house due to building code. Which never came up previously?! Well, at least the panic attack woke me right up! Finally, it was settled that we were allowed by the grace of the Building Inspector and the Install Manager to put the meter where we'd been expecting? And talking about all along? And the front of the house was never even previously discussed? Yay! So, we (after confirming placement AGAIN) leave them to it. Don't do that, it's a rookie mistake. They installed the meter (and the other 4 or 5 big ugly boxes) muuuuch higher than we'd discussed. My husband noted it during the walkthrough, or whatever it's called, and the installer said it was required by code? Well, what's done is done, let's just move on and all that. Which I absolutely would have and wanted to, but that was just the beginning! Following the completed installation (according to their billing, at least!

If I had the chance to do it over ...I wouldn't !

I would like to re name this company ...Boston solar ...land of broken promises...after delays of installation...this gem of a crew drove over rain soaked sod and rutted up approx 75yardsof green grass ..a poor adjustment of them trying to fix it 200 ish bucks ...then there "most advanced " controller shorted out leaving me with over a week of no production..and almost burnt down my house .. .then replaced ...shut down again and they claimed it was normal .. after showing up with a random girl in the truck smoking cigarettes until he realized he had no clue what was going on ...surprise surprise 👎🏽.fast forward to "Srec minting" all of a sudden my array didn't produce enough for them To pay me what they owe ...keep in mind I'm in 100% sun all day and payed a disgusting amount for these ...they said it's state regulations and they are doing everything right .... to say they will tell you whatever you want to hear to sell a product would be an understatement ..."molly" is less than courteous ... she could have been condescending due to me calling around lunch time I'm not sure....either way just save your self some trouble and conserve electricity by shutting of a light or two