Joan C. | Beverly, Massachusetts | 02/22/2023
The sales person was very knowledgeable and we had several meeting discussing our options. There was no sales pressure. We asked a lot of questions and all were answered. Once the contract was signed, the process was bumpy and I needed to stay on top of things. Communication could need some improvement, but if I called or sent an email to our service manager, they were answered in a timely manner. The process took a little longer than expected, but Boston Solar did make sure everything turned out to my satisfaction.
JFan | Franklin, MA | 02/19/2023
Painful and slow process
We had an excellent experience with the salesperson. He sold the product and process very well. We were pleased with the loan rate and proposed timing of the project. The first snag was that the panels we were supposed to get were backordered (these were going to be all black). We received a new quote with another panel, approved it, and were told they were to be all black as well. We were aware that there had been issues with panel production, so we were not surprised. Six days before the scheduled installation (in August) we were told that the panels were not being delivered and there was no time schedule as to when they would arrive. I called to ask for clarification and was told that Boston Solar would be in touch when the panels were available and to anticipate a November installation. I received zero communication in September and I initiated contact in October to see if there was any update. I was informed that there was not and to anticipate a December install. I am in the construction industry and run our company's projects. Even if there is no news or bad news, I inform the customer periodically of the situation, every 2-3 weeks. Sometimes the conversation is difficult, but we feel the communication piece is paramount. No communication in November and again I initiated conversation in December. At this point, I was seriously considering breaking the contract and I shared that news with my contact. My contact provided me with the list of fees associated with the job thus far, per my request. Within 4 days, my Boston Solar contact told me they had found some panels that they could set aside for my project and that they would make sure the installation happened before the deadline for our loan rate. The timing did work (not without some stresses) and the installation went very well. The crew was fantastic and answered all of my questions. The panels, however, were not all black. I decided to keep the panels and not go through any more headaches. Now for the inspection...I was told to wait to hear from Boston Solar when the inspection would happen. I waited 2 weeks and when I heard nothing, I contacted Boston Solar to see what the delay was. I know inspections sometimes take a while, but not to schedule and to receive a date, that takes a phone call. Within an hour, I had an appointment. The inspection was scheduled on a Friday between 9-12noon. The inspector was there at 9:15, but the Boston Solar representative did not arrive until 9:27. Then the rep did not have all the necessary photos and Boston Solar had worked with this particular inspector prior. The inspection did pass and the certificates were sent to National Grid. Within a day of everything being approved, National Grid changed my meter, and the agent told me to contact Boston Solar to figure out next steps. I called my contact and left a message and did not hear back. Fortunately, I knew what breakers to switch on and my panels are producing. I have had zero luck with the mySunPower app as it is not connecting to the reader or I don't' have all the information I need. I'm not sure of the problem because Boston Solar has not returned my call. This has been a most frustrating experience.
James Mc Coy | Winchester, Massachusetts | 02/06/2023
exceptional service and quality system
DK | Woburn, Massachusetts | 02/06/2023
Started out good, but install and post install had some issues
Sales process was pretty harmless and generally they've had responsive service. However, there were some issues with the install that were uncovered when the building inspector showed up to do the inspection. Sadly he was left hanging by the Boston Solar team - no one from Boston Solar showed up. The inspector proceeded to pick apart pieces of the install. Boston Solar then had to come out to assess what the inspector said and then return a second time to correct those issues. Both of those post-inspection installs were done without notifying me (the homeowner) that Boston Solar was coming by - not exactly convenient. Lastly, I had requested "critter guards" on the panels and realized after the install that they they were never put on. I have since asked that they be removed from the quote as I don't want more people on my roof.
Tom | Duxbury, Massachusetts | 02/01/2023
When I started to inquire about installing solar panels, Boston Solar quickly rose to the top. The sales people were very knowledgeable and the installation crews were top notch. When I needed some service work, that wonderful initial experience evaporated quite quickly. It been over 6 months and I'm still waiting for even call backs. I'm also waiting for my utility reimbursement which was to be quarterly. It's been 10 months and I'm still waiting.
J. Sanchez | Lynn, Massachusetts | 01/12/2023
GREAT CUSTOMER SERVICE SINCE DAY 1
Boston Solar did an excellent job in walking me through the whole process from consultation to installation. When ever I had a question, someone from the team was readily available to always answer my question.
EK | Arlington, Massachusetts | 12/20/2022
We are so happy with Boston Solar. The whole process of installing solar panels was super easy. Everyone was great to work with. Would highly recommend!
Susan McHugh | Chelmsford, Massachusetts | 12/05/2022
Boston Solar x Two
This is our second experience with Boston Solar. The first was about 5 years ago in our previous home. The whole process could not have been smoother. All went just according to plan and as long as we lived in that house, our electric bill was 0! When we moved to our new house we called Boston Solar again. This time there were glitches and the process was somewhat bumpy. We were frustrated, but the folks at Boston Solar stuck with it and resolved the problems. We appreciate their efforts and are happy to have solar panels on our roof again.
Steve T. | Westwood, Massachusetts | 11/11/2022
Boston Solar Install
Boston Solar was able to successfully implement the solar panel system on my house. The project and all the inspection went well and they even went a step further with making rooftop conduit looking nice.
Andrew Regan | Woburn, Massachusetts | 11/08/2022
Top notch company
There were several delays due to supply chain issues, but that was not the fault of Boston Solar. The work to install the panels took about 2 days, Boston Solar handled the paperwork and permits and set up with the electrical company. The whole process took about 6 months from first call to producing energy. I’m very happy with Boston Solar!