Boston Solar

Repeat customer of Boston Solar

We had our first solar system installed by Boston Solar in 2014 and it has compensated for our electrical use by about 50%. Together with the SREC system we are well past the pay-back point and so decided to add a second system to our roof and it should take us to the net the zero point when in addition to the first set of panels. To get this new job done we had to employ part of the roof in front of our house and we love the look of the jet black panels. The two systems are now up and running and work together very well. You should definitely give Boston Solar a call as solar power is a great investment.

I have already referred friends.

I interviewed three companies before deciding on Boston Solar. It was a great decision. the project started and was completed on time. They left the site clean. Everyone I dealt with was professional. I have already referred friends to Boston Solar.

Boston solar just finished my house project. Everything was good done. They have experience, knowledge, caution with their jobs. The only thing, they took too much time for being done. They said it will be done around 4 months but they took 10 months to finish. Otherwise, everything is good.

Outstanding work from A-Z

Our rating is a full 5 stars on all categories (Sales, On Schedule, After Sales Support, Price charged as quoted, Installation quality).. after interviewing and learning about solar with 7 different solar vendors, Boston Solar was the very clear #1 front runner Yes I would highly recommend their services and expertise... All of our questions were answered Outstanding work from A-Z and truly Appreciated. My only recommendation is to please offer our first Responders, Military Active Duty and Veterans a discounted price or rebate offer. Thank you for considering that. :)

Still waiting for activation

Installed 2 months ago. Didn’t show up on day as scheduled. Still haven’t scheduled the inspection so it can be activated. Terrible communication.

Fantastic work crew!

The staff from sales to completion were all extremely professional and courteous. Came in early, did the work & left no trace in the yard. Would highly recommend Boston Solar.

Terrible customer service

No one responds and the system isn’t working!!!They suck!!!

Good work but frustrating communications and delays

I contracted with Boston Solar for installation of a comprehensive solar system of 34 panels in August, 2022, with a promised installation by December, 2022. My down payment was in September. No communication was forthcoming for months. Permits for the job were not submitted to the town and National Grid until mid December, making it clear their verbal promise of a December installation would not be met. After strenuous complaints about the lack of communication, one person was assigned to be a liaison from Boston Solar, and communication improved drastically. The system was not installed until February, and activated in early March. Thus I lost all federal tax credits for 2022, much to my frustration. The system is working great, and I am very satisfied with the product and workmanship of the installation.

Go Solar

The sales person was very knowledgeable and we had several meeting discussing our options. There was no sales pressure. We asked a lot of questions and all were answered. Once the contract was signed, the process was bumpy and I needed to stay on top of things. Communication could need some improvement, but if I called or sent an email to our service manager, they were answered in a timely manner. The process took a little longer than expected, but Boston Solar did make sure everything turned out to my satisfaction.

Painful and slow process

We had an excellent experience with the salesperson. He sold the product and process very well. We were pleased with the loan rate and proposed timing of the project. The first snag was that the panels we were supposed to get were backordered (these were going to be all black). We received a new quote with another panel, approved it, and were told they were to be all black as well. We were aware that there had been issues with panel production, so we were not surprised. Six days before the scheduled installation (in August) we were told that the panels were not being delivered and there was no time schedule as to when they would arrive. I called to ask for clarification and was told that Boston Solar would be in touch when the panels were available and to anticipate a November installation. I received zero communication in September and I initiated contact in October to see if there was any update. I was informed that there was not and to anticipate a December install. I am in the construction industry and run our company's projects. Even if there is no news or bad news, I inform the customer periodically of the situation, every 2-3 weeks. Sometimes the conversation is difficult, but we feel the communication piece is paramount. No communication in November and again I initiated conversation in December. At this point, I was seriously considering breaking the contract and I shared that news with my contact. My contact provided me with the list of fees associated with the job thus far, per my request. Within 4 days, my Boston Solar contact told me they had found some panels that they could set aside for my project and that they would make sure the installation happened before the deadline for our loan rate. The timing did work (not without some stresses) and the installation went very well. The crew was fantastic and answered all of my questions. The panels, however, were not all black. I decided to keep the panels and not go through any more headaches. Now for the inspection...I was told to wait to hear from Boston Solar when the inspection would happen. I waited 2 weeks and when I heard nothing, I contacted Boston Solar to see what the delay was. I know inspections sometimes take a while, but not to schedule and to receive a date, that takes a phone call. Within an hour, I had an appointment. The inspection was scheduled on a Friday between 9-12noon. The inspector was there at 9:15, but the Boston Solar representative did not arrive until 9:27. Then the rep did not have all the necessary photos and Boston Solar had worked with this particular inspector prior. The inspection did pass and the certificates were sent to National Grid. Within a day of everything being approved, National Grid changed my meter, and the agent told me to contact Boston Solar to figure out next steps. I called my contact and left a message and did not hear back. Fortunately, I knew what breakers to switch on and my panels are producing. I have had zero luck with the mySunPower app as it is not connecting to the reader or I don't' have all the information I need. I'm not sure of the problem because Boston Solar has not returned my call. This has been a most frustrating experience.

exceptional service and quality system

Started out good, but install and post install had some issues

Sales process was pretty harmless and generally they've had responsive service. However, there were some issues with the install that were uncovered when the building inspector showed up to do the inspection. Sadly he was left hanging by the Boston Solar team - no one from Boston Solar showed up. The inspector proceeded to pick apart pieces of the install. Boston Solar then had to come out to assess what the inspector said and then return a second time to correct those issues. Both of those post-inspection installs were done without notifying me (the homeowner) that Boston Solar was coming by - not exactly convenient. Lastly, I had requested "critter guards" on the panels and realized after the install that they they were never put on. I have since asked that they be removed from the quote as I don't want more people on my roof.

When I started to inquire about installing solar panels, Boston Solar quickly rose to the top. The sales people were very knowledgeable and the installation crews were top notch. When I needed some service work, that wonderful initial experience evaporated quite quickly. It been over 6 months and I'm still waiting for even call backs. I'm also waiting for my utility reimbursement which was to be quarterly. It's been 10 months and I'm still waiting.

GREAT CUSTOMER SERVICE SINCE DAY 1

Boston Solar did an excellent job in walking me through the whole process from consultation to installation. When ever I had a question, someone from the team was readily available to always answer my question.

So happy

We are so happy with Boston Solar. The whole process of installing solar panels was super easy. Everyone was great to work with. Would highly recommend!

Boston Solar x Two

This is our second experience with Boston Solar. The first was about 5 years ago in our previous home. The whole process could not have been smoother. All went just according to plan and as long as we lived in that house, our electric bill was 0! When we moved to our new house we called Boston Solar again. This time there were glitches and the process was somewhat bumpy. We were frustrated, but the folks at Boston Solar stuck with it and resolved the problems. We appreciate their efforts and are happy to have solar panels on our roof again.

Boston Solar Install

Boston Solar was able to successfully implement the solar panel system on my house. The project and all the inspection went well and they even went a step further with making rooftop conduit looking nice.

Top notch company

There were several delays due to supply chain issues, but that was not the fault of Boston Solar. The work to install the panels took about 2 days, Boston Solar handled the paperwork and permits and set up with the electrical company. The whole process took about 6 months from first call to producing energy. I’m very happy with Boston Solar!

Came recommended by friends

We chose Boston Solar after getting muliple estimates. Our friends have Boston Solar and they came highly recommended. They were not the cheapest or most expensive but chose them because of the products they use and the explanation and knowledge the sales person had. I wish the communication from the home office was better. I felt like I had to stay on top of everything with constant emails. Eventually things got better and I am satisfied with this company. The installers listened to us about placement of panels and boxes and were on time, efficient and cleaned up after themselves. We have a 2 yr old that runs around in the yard and they made sure there was nothing he could step on or get into. That was super helpful! I am excited to enjoy the benefits of going solar. The app is very user friendly. Both my husband and I have it downloaded on our phone and can check our system at any time.

Boston Solar Delivered

For the second time we have purchased a solar PV system from Boston Solar. Everything went as we were told that it would. The Boston Solar rep and the installation crew were very friendly and cooperative. The most frustrating parts of the process were the waits for inspections before the system could be activated. However, we were told of the expected time lines, and Boston Solar handled all of the paperwork behind the scenes. In the end, the inspections and final turn-on of the system followed the estimated that we were told by Boston Solar.

If you want solar, talk to boston solar 1st!

If you've been interested in solar,I'm sure you have lots of questions.....I know I did. I picked boston solar because they are local and were great in answering all my questions. When I talked to Rick M. of boston solar he walked me thru the process from why solar....the cost.....the rebates....and the process from instalations to starting my system. If you though solar was to expensive like I did, you will find after talking with them, they are more affordable then you think.....I was surprised ! Going green is the way to go!

Not Happy

We chose Boston Solar for the promised level of customer service. They tell you how important customer satisfaction is to them. Well, maybe that's true as long as nothing goes wrong, but these are not your "make it right when something goes wrong" guys. We paid $6K more to go with Boston Solar for this specific reason, needless to say, everything went wrong (except sales, they've got that figured out!), and Boston Solar offered me a $250 gift card... Update: They showed up at my house unannounced and asked the PLUMBER who was working (no one was home!) to let them in. Stefan, the Customer Experience Manager, and Stephan, Director of Operations, who called me back about this literally could not have cared less. Stephan scheduled a call with me for another day and came to the call completely unprepared and misinformed. ****** experience all-around. The good: The sales process was great. Our salesperson was knowledgeable, patient, and really seemed like he liked what he was doing. The bad: Despite 3 or 4 separate visits, including one where I stayed home specifically to meet with the install manager and talk about placement of the electric meter, the install crew still showed up (sans manager) and told me they couldn't do what the salesperson, electrical engineers, and install manager already told me they could and would. Namely, putting the meter on the side of the house. They said it would have to be on the front of the house due to code - which is not a great look. About an hour later, the install manager finally makes contact and says he's verified with the town that this is ok. Well, why not relay that to the installers before coming to my home? Then, everything is okay, and we're going to proceed. The head installer (not the install manager - he never showed up AFAIK) points under my side windows and says, okay, we'll put them about here, the meter might have to go a bit higher, but we'll do our best to hide the rest. What do I come home to? Every single box is 4' up the side of my house, none lower than the windows and pretty ugly. Not what was promised, and already regretting this system that hasn't even been turned on yet!

Get it together Boston Solar!

Boston Solar is excellent at sales. Unfortunately, for us that's where the excellence stopped. We're your average EV family, so solar seemed like a reasonable next step. We met with several companies, but we were impressed by Boston Solar's commitment to customer service, so we decided to spend a little more so we wouldn't have any headaches. Needless to say, it was alllll headaches. We had issues with the meter placement (they were going to leave it on the back of the house, but I asked to move it to the side), extra visits to review it, and then the install crew showed up and had no idea any of the previous 2 months of communication (and permitting?!) had happened. Oh, and they thought the meter (the 2 months of planning meter) needed to be moved to the front of the house due to building code. Which never came up previously?! Well, at least the panic attack woke me right up! Finally, it was settled that we were allowed by the grace of the Building Inspector and the Install Manager to put the meter where we'd been expecting? And talking about all along? And the front of the house was never even previously discussed? Yay! So, we (after confirming placement AGAIN) leave them to it. Don't do that, it's a rookie mistake. They installed the meter (and the other 4 or 5 big ugly boxes) muuuuch higher than we'd discussed. My husband noted it during the walkthrough, or whatever it's called, and the installer said it was required by code? Well, what's done is done, let's just move on and all that. Which I absolutely would have and wanted to, but that was just the beginning! Following the completed installation (according to their billing, at least!

It cost exactly what they told me it would, the system works great, and there was good communication throughout.

Our project is located in Gloucester, MA. We had a good experience with Boston Solar starting from the inquiry until the completion of our system, we looked into different companies but it all boils down to customer service for us, kudos to John Sacco and Katerina Bessey for making this experience hassle free.