Boston Solar

We had our first solar system installed by Boston Solar in 2014 and it has compensated for our electrical use by about 50%. Together with the SREC system we are well past the pay-back point and so decided to add a second system to our roof and it should take us to the net the zero point when in addition to the first set of panels. To get this new job done we had to employ part of the roof in front of our house and we love the look of the jet black panels. The two systems are now up and running and work together very well. You should definitely give Boston Solar a call as solar power is a great investment.

I interviewed three companies before deciding on Boston Solar. It was a great decision. the project started and was completed on time. They left the site clean. Everyone I dealt with was professional. I have already referred friends to Boston Solar.

Boston solar just finished my house project. Everything was good done. They have experience, knowledge, caution with their jobs. The only thing, they took too much time for being done. They said it will be done around 4 months but they took 10 months to finish. Otherwise, everything is good.

Our rating is a full 5 stars on all categories (Sales, On Schedule, After Sales Support, Price charged as quoted, Installation quality).. after interviewing and learning about solar with 7 different solar vendors, Boston Solar was the very clear #1 front runner Yes I would highly recommend their services and expertise... All of our questions were answered Outstanding work from A-Z and truly Appreciated. My only recommendation is to please offer our first Responders, Military Active Duty and Veterans a discounted price or rebate offer. Thank you for considering that. :)

Installed 2 months ago. Didn’t show up on day as scheduled. Still haven’t scheduled the inspection so it can be activated. Terrible communication.

The staff from sales to completion were all extremely professional and courteous. Came in early, did the work & left no trace in the yard. Would highly recommend Boston Solar.

No one responds and the system isn’t working!!!They suck!!!

I contracted with Boston Solar for installation of a comprehensive solar system of 34 panels in August, 2022, with a promised installation by December, 2022. My down payment was in September. No communication was forthcoming for months. Permits for the job were not submitted to the town and National Grid until mid December, making it clear their verbal promise of a December installation would not be met. After strenuous complaints about the lack of communication, one person was assigned to be a liaison from Boston Solar, and communication improved drastically. The system was not installed until February, and activated in early March. Thus I lost all federal tax credits for 2022, much to my frustration. The system is working great, and I am very satisfied with the product and workmanship of the installation.

The sales person was very knowledgeable and we had several meeting discussing our options. There was no sales pressure. We asked a lot of questions and all were answered. Once the contract was signed, the process was bumpy and I needed to stay on top of things. Communication could need some improvement, but if I called or sent an email to our service manager, they were answered in a timely manner. The process took a little longer than expected, but Boston Solar did make sure everything turned out to my satisfaction.

We had an excellent experience with the salesperson. He sold the product and process very well. We were pleased with the loan rate and proposed timing of the project. The first snag was that the panels we were supposed to get were backordered (these were going to be all black). We received a new quote with another panel, approved it, and were told they were to be all black as well. We were aware that there had been issues with panel production, so we were not surprised. Six days before the scheduled installation (in August) we were told that the panels were not being delivered and there was no time schedule as to when they would arrive. I called to ask for clarification and was told that Boston Solar would be in touch when the panels were available and to anticipate a November installation. I received zero communication in September and I initiated contact in October to see if there was any update. I was informed that there was not and to anticipate a December install. I am in the construction industry and run our company's projects. Even if there is no news or bad news, I inform the customer periodically of the situation, every 2-3 weeks. Sometimes the conversation is difficult, but we feel the communication piece is paramount. No communication in November and again I initiated conversation in December. At this point, I was seriously considering breaking the contract and I shared that news with my contact. My contact provided me with the list of fees associated with the job thus far, per my request. Within 4 days, my Boston Solar contact told me they had found some panels that they could set aside for my project and that they would make sure the installation happened before the deadline for our loan rate. The timing did work (not without some stresses) and the installation went very well. The crew was fantastic and answered all of my questions. The panels, however, were not all black. I decided to keep the panels and not go through any more headaches. Now for the inspection...I was told to wait to hear from Boston Solar when the inspection would happen. I waited 2 weeks and when I heard nothing, I contacted Boston Solar to see what the delay was. I know inspections sometimes take a while, but not to schedule and to receive a date, that takes a phone call. Within an hour, I had an appointment. The inspection was scheduled on a Friday between 9-12noon. The inspector was there at 9:15, but the Boston Solar representative did not arrive until 9:27. Then the rep did not have all the necessary photos and Boston Solar had worked with this particular inspector prior. The inspection did pass and the certificates were sent to National Grid. Within a day of everything being approved, National Grid changed my meter, and the agent told me to contact Boston Solar to figure out next steps. I called my contact and left a message and did not hear back. Fortunately, I knew what breakers to switch on and my panels are producing. I have had zero luck with the mySunPower app as it is not connecting to the reader or I don't' have all the information I need. I'm not sure of the problem because Boston Solar has not returned my call. This has been a most frustrating experience.

exceptional service and quality system

Sales process was pretty harmless and generally they've had responsive service. However, there were some issues with the install that were uncovered when the building inspector showed up to do the inspection. Sadly he was left hanging by the Boston Solar team - no one from Boston Solar showed up. The inspector proceeded to pick apart pieces of the install. Boston Solar then had to come out to assess what the inspector said and then return a second time to correct those issues. Both of those post-inspection installs were done without notifying me (the homeowner) that Boston Solar was coming by - not exactly convenient. Lastly, I had requested "critter guards" on the panels and realized after the install that they they were never put on. I have since asked that they be removed from the quote as I don't want more people on my roof.

When I started to inquire about installing solar panels, Boston Solar quickly rose to the top. The sales people were very knowledgeable and the installation crews were top notch. When I needed some service work, that wonderful initial experience evaporated quite quickly. It been over 6 months and I'm still waiting for even call backs. I'm also waiting for my utility reimbursement which was to be quarterly. It's been 10 months and I'm still waiting.

Boston Solar did an excellent job in walking me through the whole process from consultation to installation. When ever I had a question, someone from the team was readily available to always answer my question.

We are so happy with Boston Solar. The whole process of installing solar panels was super easy. Everyone was great to work with. Would highly recommend!

This is our second experience with Boston Solar. The first was about 5 years ago in our previous home. The whole process could not have been smoother. All went just according to plan and as long as we lived in that house, our electric bill was 0! When we moved to our new house we called Boston Solar again. This time there were glitches and the process was somewhat bumpy. We were frustrated, but the folks at Boston Solar stuck with it and resolved the problems. We appreciate their efforts and are happy to have solar panels on our roof again.

Boston Solar was able to successfully implement the solar panel system on my house. The project and all the inspection went well and they even went a step further with making rooftop conduit looking nice.

There were several delays due to supply chain issues, but that was not the fault of Boston Solar. The work to install the panels took about 2 days, Boston Solar handled the paperwork and permits and set up with the electrical company. The whole process took about 6 months from first call to producing energy. I’m very happy with Boston Solar!

We chose Boston Solar after getting muliple estimates. Our friends have Boston Solar and they came highly recommended. They were not the cheapest or most expensive but chose them because of the products they use and the explanation and knowledge the sales person had. I wish the communication from the home office was better. I felt like I had to stay on top of everything with constant emails. Eventually things got better and I am satisfied with this company. The installers listened to us about placement of panels and boxes and were on time, efficient and cleaned up after themselves. We have a 2 yr old that runs around in the yard and they made sure there was nothing he could step on or get into. That was super helpful! I am excited to enjoy the benefits of going solar. The app is very user friendly. Both my husband and I have it downloaded on our phone and can check our system at any time.

For the second time we have purchased a solar PV system from Boston Solar. Everything went as we were told that it would. The Boston Solar rep and the installation crew were very friendly and cooperative. The most frustrating parts of the process were the waits for inspections before the system could be activated. However, we were told of the expected time lines, and Boston Solar handled all of the paperwork behind the scenes. In the end, the inspections and final turn-on of the system followed the estimated that we were told by Boston Solar.

If you've been interested in solar,I'm sure you have lots of questions.....I know I did. I picked boston solar because they are local and were great in answering all my questions. When I talked to Rick M. of boston solar he walked me thru the process from why solar....the cost.....the rebates....and the process from instalations to starting my system. If you though solar was to expensive like I did, you will find after talking with them, they are more affordable then you think.....I was surprised ! Going green is the way to go!

We chose Boston Solar for the promised level of customer service. They tell you how important customer satisfaction is to them. Well, maybe that's true as long as nothing goes wrong, but these are not your "make it right when something goes wrong" guys. We paid $6K more to go with Boston Solar for this specific reason, needless to say, everything went wrong (except sales, they've got that figured out!), and Boston Solar offered me a $250 gift card... Update: They showed up at my house unannounced and asked the PLUMBER who was working (no one was home!) to let them in. Stefan, the Customer Experience Manager, and Stephan, Director of Operations, who called me back about this literally could not have cared less. Stephan scheduled a call with me for another day and came to the call completely unprepared and misinformed. ****** experience all-around. The good: The sales process was great. Our salesperson was knowledgeable, patient, and really seemed like he liked what he was doing. The bad: Despite 3 or 4 separate visits, including one where I stayed home specifically to meet with the install manager and talk about placement of the electric meter, the install crew still showed up (sans manager) and told me they couldn't do what the salesperson, electrical engineers, and install manager already told me they could and would. Namely, putting the meter on the side of the house. They said it would have to be on the front of the house due to code - which is not a great look. About an hour later, the install manager finally makes contact and says he's verified with the town that this is ok. Well, why not relay that to the installers before coming to my home? Then, everything is okay, and we're going to proceed. The head installer (not the install manager - he never showed up AFAIK) points under my side windows and says, okay, we'll put them about here, the meter might have to go a bit higher, but we'll do our best to hide the rest. What do I come home to? Every single box is 4' up the side of my house, none lower than the windows and pretty ugly. Not what was promised, and already regretting this system that hasn't even been turned on yet!

Boston Solar is excellent at sales. Unfortunately, for us that's where the excellence stopped. We're your average EV family, so solar seemed like a reasonable next step. We met with several companies, but we were impressed by Boston Solar's commitment to customer service, so we decided to spend a little more so we wouldn't have any headaches. Needless to say, it was alllll headaches. We had issues with the meter placement (they were going to leave it on the back of the house, but I asked to move it to the side), extra visits to review it, and then the install crew showed up and had no idea any of the previous 2 months of communication (and permitting?!) had happened. Oh, and they thought the meter (the 2 months of planning meter) needed to be moved to the front of the house due to building code. Which never came up previously?! Well, at least the panic attack woke me right up! Finally, it was settled that we were allowed by the grace of the Building Inspector and the Install Manager to put the meter where we'd been expecting? And talking about all along? And the front of the house was never even previously discussed? Yay! So, we (after confirming placement AGAIN) leave them to it. Don't do that, it's a rookie mistake. They installed the meter (and the other 4 or 5 big ugly boxes) muuuuch higher than we'd discussed. My husband noted it during the walkthrough, or whatever it's called, and the installer said it was required by code? Well, what's done is done, let's just move on and all that. Which I absolutely would have and wanted to, but that was just the beginning! Following the completed installation (according to their billing, at least!

It cost exactly what they told me it would, the system works great, and there was good communication throughout.

Our project is located in Gloucester, MA. We had a good experience with Boston Solar starting from the inquiry until the completion of our system, we looked into different companies but it all boils down to customer service for us, kudos to John Sacco and Katerina Bessey for making this experience hassle free.

We have nothing but positive feedback for Boston Solar and it's team! Despite a long wait on our batteries due to pandemic related issues, we have successfully installed our system and are up and running! Thank you Boston Solar for a job well done!

We had a very mixed experience with Boston Solar. The positives: Everyone we dealt with was pleasant and professional. The installers were polite and left the site clean and neat. The solar panel installation was efficient. The negatives: Although the proposed timeline was around 120 days, we are 8 months into the process. Our panels went live three days ago and we are still waiting for errors on our battery backup system to be diagnosed and corrected. So, we are 8 months and counting into the installation. It is the pandemic but Boston Solar only attributed one week of delay to a supply problem. Neither the installers nor our support team seemed to know anything about the Battery Backup system. The batteries were installed without regard for the fire/building code and had to be re-installed after we failed the first inspection (this process cost us more than a month and a lot of aggravation.) We have yet to receive any training on the system. I hope that is coming. Our panels are generating electricity which is great. The jury is out on the battery backup. I would recommend Boston Solar for solar panels with enthusiasm. For the battery backup system, I am much less enthused.

PLEASE I waited for 2-3 years before posting....very happy love the solar ! no issues very nice job Boston Solar did on my house. live in sharon - walpole area so far - everything is Great! I WILL KEEP YOU POSTED IN THE FUTURE... Very happy i went with Boston Solar.. nothing to complain about. - 3 years

I was referred to Boston Solar by my t-shirt. We had been seriously considering solar and had a few interviews with companies and I just didn’t have a good feeling from them. Then I noticed that Boston Solar was a sponsor for a 5K race I ran in my small home town and figured if they cared enough to sponsor our tiny charity race then I should do some research and give them a call. The reviews were good and we set up a meeting with their solar consultant. We met over Zoom due to the pandemic and it was fantastic. I hope they continue the Zoom option because it was a lot more low pressure than the in person meetings. Rick was our consultant and it didn’t feel like a sales pitch at all. It was all about problem solving. He had a plot of our house ready to go and put together a rough outline of how everything would look, went over the cost, the ROI, the incentives, and so on. Everything that we went over in terms of cost and array size lined up with the research that we had done on Project Sunroof and meeting with other companies so that was reassuring. We knew we wanted solar but we wanted to find the right company to do the work. I think the tipping point for us was the fact that Boston Solar does everything in house, they have no subcontractors and everyone you work with is employed directly by Boston Solar. Many of the other companies use subcontractors and I was concerned I might have the “lowest bidder” putting holes through my roof. Once we signed the contract we were assigned a coordinator Olivia who guided us through the process and who answered our emails and questions often within the hour. The installation took 2 days with supports/conduit being run on day 1 and the panels installed on day 2. I spoke with the foreman and the electrician and they were really knowledgeable and answered my questions about future projects. We may want to add an electric car charger and are panels someday in the future. They also worked with us to make a change to the plan as once they were on site they saw a better way to run the equipment than originally planned. I also appreciated how Boston Solar treated their team. The installation was in the summer and it was a hot day on a hotter roof and I noted that they were cycling people out, giving breaks, and drinking lots of water. It’s the right thing to do for people’s health and beneficial to the homeowner, if you are tired you are more likely to make mistakes. The day after installation we had torrential rains which was a good test as we observed zero leaks to the roof. The project passed inspection without issue, national grid swapped out meter, and we just turned the system on and are producing power. We are really happy with our decision to install a solar array. It will save us a significant amount of money long term while helping our community by taking demand off the grid and generating renewable energy. Definitely check out Boston Solar if you are considering it for your home.

Mark Milton was super helpful and convincing.

We were so very close to going with a different vendor. But I found John Sacco to be very transparent, easy to speak with, patient, and diligent in doing all of the research. 2020 was a difficult year as we all know, but I give Boston Solar alot of respect for keeping our project alive and moving it along at an appropriate pace.

I was impressed from the very beginning. I did not want to work with a company that leased panels. Happy to hear that B-Solar only sold the panels. From the initial assessment I was impressed at how everything was explained from actual solar radiation with my home and how i would end up never having an electric bill again. Installers were outstanding and very clean. On time and professional.

We used Boston Solar as part of the Solarize Needham program. They were very professional throughout the process and thoroughly explained everything along the way. We are delighted with our new solar panels.

I started thinking of going solar few years ago but did not give it a serious attention until some months ago. I read a lot of reviews and contacted about 6 installers. Among the companies (national and local), I found Boston Solar outstanding in terms of initial visit, technical know-how, organization, timeliness, customer support and pricing. Starting with my first meeting with John, I was convinced of what I stand to benefit from solar installation. John presented his own zero dollar electric bill and explained how I can replicate the same. He wasn't "pushy" like some. He allowed ample time for me to decide. He was available to answer my questions. My installation process went smoothly despite the pandemic. Mali, my project manager is another outstanding staff of Boston Solar. He was on top of everything. The technical crew that installed the panels demonstrated high expertise. Unlike other panels installed near me, they ran the pipe conducting the positive and negative terminals through the attic so it wasn't visible on the roof. My panels are running fine and I am able to view both the production and my usage through the online program.

Boston Solar were recommended by a colleague. Their proposal was well presented and well explained, and competitive with another bid I received. Overall I was very happy with both the design phase and the installation team. The only downside was a six-month delay between design and installation.

I chose Boston Solar based on a friend's experience, and I was not disappointed. Very glad to have gone solar with Boston Solar. Every person I dealt with exceeded my expectations. The sales rep explained everything thoroughly; the project coordinator kept me informed of everything from applications to permits; the site planner arranged the conduits to be unobtrusive from the curb; finally, the install crew went out of their way to work with my general contractor moving the meters because the siding was being replaced. 5 stars!

Recommend by my son

After talking with several solar companies I decided to go with Boston Solar and couldn’t be happier with the decision. Their knowledge, expertise and professionalism was evident from the first consultation and continued through the completion of the project. In addition to the high quality products and workmanship, their customer service was top of the line. There is a significant amount of paperwork/coordination required to get the system online and they made the process as simple and easy as possible. I had a great experience and would highly recommend Boston Solar to anyone looking to make the leap to solar power.

Met with many installers and companies in the area. Only installer that knew their craft and went on my roof to actually see if what we talked about would work. I got the amount of panels and size of system that maximized my roof. Very happy that is also came with a guarantee on production. Now that the panels have been live for weeks, the info from the app is so helpful in determining my pay back and what else I can swap over to electric in my house to save more energy.

I really appreciated the communication and teamwork throughout the whole process. I felt John really made a complex terrain easy to navigate and I didn't feel rushed or pressured into purchasing anything. I really appreciated Meghan's project updates and availability to answer my questions. The onsite project team were respectful of my property, communicative, and did an amazing job of installing the panels. To anyone looking to go solar, Boston Solar is an absolute must.

Boston solar was the name many other local families used for solar. They were very thorough with their proposals, answering of questions, and implementing the project.

From start to finish Boston Solar and all of its employees that we dealt with were helpful getting us through the process of getting our house hooked up. We have been very happy with the company and the array that they designed.

After review of more than 20 local solar companies we decided to move forward with Boston Solar.  We based our decision on client reviews, Better Business Bureau information, company size, company type. and of course price.  While there are many companies to select from we wanted one where solar was their primary focus and they used their own employees (instead of contractors) to install the system.  From previous experiences and from reading customer reviews we strongly felt that a company who leveraged their own employees doing installations would not only be more streamlined with the entire process but most importantly be more vested in the outcome of the final delivered product. Having been an Engineering Director for more than 20 years I have dealt with hundreds of vendors in many situations.  Boston Solar is one of the best vendor experiences I have ever had both personally and professionally.   The hand-offs between sales, evaluation, project management, evaluation, installation, inspection, and training were seamless.  The communication follow up by each of the groups upon task completion was timely and complete.  All the members of the installation team were polite, helpful, professional, worked diligently with surprisingly no breaks for lunch (because it was a long brutal traffic filled drive for them), and carefully walked around the house checking for any debris upon completion of the work.  I also liked the sense that I had that each of the Boston Solar employees we dealt with seemed to take pride in their work, which is a great reflection of the company and its management in of itself. We signed a contract with Boston Solar on April 23, 2019.  The system was designed and fully installed by June 5.  After panel installation our schedule was at the mercy of town inspection schedules and power company paperwork.  Our system went fully live generating power for the house as well as the grid on July 3rd.  All in all, 2 months for a 39 panel array installation is really impressive especially when one has to deal with local town inspectors and when one reads through the experiences of the clients of other solar companies.  Being a bit of a data geek I also immediately began reviewing the phone App prior to training.   I was very impressed with the ease of use and the amount of functionality available.  While still a little early to be certain, the preliminary data suggests the system is generating power at the predicted amounts. Without any hesitation we would HIGHLY recommend Boston Solar as they not only met, but exceeded every expectation we had and made this project a joy for us rather than a "now what????" experience

I talked with four solar companies (3 local, 1 national) and Boston Solar was by far the most professional company. Their sales consultant got back to me when they said they would, answered every question, never pushed anything and happily worked with me on changes in the final design and configuration even as I asked for panels on a second roof. Their pricing was the same as the other companies and they waited patiently while I arranged my own financing. Their installation crew worked quickly. The true test of a company's quality is how they handle issues and Boston Solar took care of all the unforeseen issues that came up quickly and with no complaint. I wish all contractors were as good as Boston Solar.

From beginning to end, Boston Solar made the process as smooth as possible. Would highly recommend Boston Solar!

The experience of working with Boston Solar on my solar installation was great. Everything went as planned and I can't beleive it how quickly it was completed. We felt very comfortable from the initial consultation with Tom through Meghan managing the project. Meghan kept us informed and updated throughout and answered any questions I had along the way. I'm glad we stopped thinking about it and decided to get solar with Boston Solar!

Great job with installation from start to finish. I did not have to do much while they chased my town for inspections and dealt with national grid.

Our experience with Boston Solar was excellent. They had all the information we needed to get started, and were very responsive and pro-active in their communications throughout the process. Very happy that we went solar, and are happy to recommend Boston Solar to others.

Detailed, professional, crisp, informative. Quality installation. User-friendly.

We are very happy that we went with Boston Solar. They did a great job of keeping us informed during the various phases of permitting, construction, and system activation.