Blue Sky Solar

Poor communication, unreasonable delays, Utah Company

Despite the Springfield, Oregon storefront, Blue Sky Solar is not a local company. They are based in Utah and contract out for everything, not always to Oregon companies. We began the process for panels and battery storage in early March of 2022. It is now May of 2023. All seemed wonderful at first. It became one thing after another. We still have no panels on the roof. The latest issue, a Lyon recall that stretched into months, was outside their control, but the recalled part (inverter, not the battery) was misrepresented by them, and they did nothing to problem-solve it, mostly ignoring our calls. As in prior issues (unfamiliarity with local building codes, etc), we finally did our own research speaking directly to Lyon, then Generac, ourselves to find out what the recall was really for (Blue Sky had misrepresented the issue) and we also researched possible options. After informing Blue Sky we were not willing to wait any longer, that we were switching to Generac, we ordered the batteries, inverter and install supplies directly from Generac for half the quote offered by Blue Sky. The batteries came with 2 weeks. Over a month later, we are STILL WAITING for an install date. Our advice, find a truly local company (not one who uses simply a storefront-none of the Blue Sky people we have communicated with for our job are actually in Oregon) and a company who does their own work here in Oregon and is knowledgeable about Oregon code. We have done a lot of home remodel. There are always unexpected issues. But this company is rock bottom in their ability/willingness to communicate through and problem solve them. Hope the install goes well-when they get to it.

Not for Oregon

Where to start. It would take a book to describe my experience with this company. Like a used car dealership, the salesperson is slick and "knows" all the right things to say. That's about the best thing this company offers. I spent a year researching solar, so part of the bad experience is of my doing. Once the salesperson gets you onboard, the clown show begins. I have been in charge of multi-million dollar projects, and the project management for this company is non-existent. The design "team" neglected to follow rules required in Oregon, specifically the 8" minimum from the peak for installation, the design did not fit the actual installation, and the placement of the control and cutoff components serve their interest to do it fast and max profit, not based on what's best for the customer. I ended up with the control box and cutoff switch on the front of my house, primarily because it was inconvenient to place it say, inside the carport where it would be sheltered. I expected the company would advocate and make suggestions on my behalf, not so. Do not expect good communication, or timely response. From the project standpoint, I was assigned a college student, who it seems did this on the side after his classes. Therefore, trying to get any timely response during the day was impossible. The company's understanding of Oregon rebate requirements is the side show to the clown show. I had to correct the boiler plate rebate for "Pacific Power", which is not my utility, get the ODOE rebate and local utility rebate straightened out on my own. These are things that I expected I paid for though this company. Their "local presence" is a unmanned storefront in Springfield, Oregon. They are based in Utah. Since the installation completed, not withstanding the rebate issue, I have had 3 microinverter problems, components not installed, and so far, no contact from the "senior project manager" about my current issue. I'm sure, if you inquire about the negative reviews, you will be told by their salesperson that they were unaware, and would make sure they remedy the issue immediately...this is just to get your sale. I don't expect quality service from them specifically, but so far, the technician handling the calls has been superb...he is not a Blue Sky Solar employee. I'm posting this after giving the company ample opportunity to respond to my issues in a timely manner, actually initiate follow up service on their own without me having to prod them continuously. They will probably say I'm just a disgruntled customer that they tried to do "everything they could" to satisfy me. Believe what you want. This company, no matter what the overall review ratings are, is not a good one for Oregon. They should stay in Utah.