Ambia Solar

To long

First signed contract on 2/10/26 we decided month later that we go with battery back up new contract on 4/13/26. So now the fun begins they sent out solar panels and equipment. They had to send it back because it was Chinese made and not USA made then once that was all cleared up,they installed in one day but the battery backup didn’t show up till two or three weeks later, then the electrician came .. it was his first time setting up a battery back up and reading instructions while installing.. which took a few days or more.. then he had to come back after a couple of weeks to redo it because someone at the home office said didn’t like to set up ..that was finished up in July 7, 2026. I almost set him up a bedroom down in the basement. He was here for so long..At that time it was inspected and all was good. Now we had to get permission to operate from Ohio Edison that took four weeks . Then once we got PTO additional 10 days for Ohio Edison to switch out the meter then three weeks after that, they came out and hooked up my battery 10 /6/2026.. so we lost all spring sunlight and all summer sunlight and now it’s fall and theres not much sunlight to be found unless we have a hot fall…so I can store some power..

Scheduling chaos, duplicative forms, incorrect data

The person who initially stopped by our house (door to door) and the rep (evaluated and sold) were both friendly, respectful, and easy to get ahold of. They made us feel confident in the company, process and moving forward and helped handle issues as they arrose. Without them, this would be a zero star review. The company continued to text and call and email every day until forms were signed, then those communications continued even after because they didn't check the systems before hounding. They reached out asking questions that had already been answered and addressed in legally binding documents instead of looking at the records. Then they marked our project as substantially complete when the pallet of screens was in my yard and not installed in any way -- turns out they entered someone else's info into my billing account.... For install, we were scheduled for a Monday, the installer asked to come Sunday to get a head start, worked for an hour then 'remembered he had something to do' and left. He didn't come Monday because his earlier job 'held him up'. He rescheduled to the following Saturday then cancelled morning of saying the electrician called out and since it was a holiday weekend he couldn't get a replacement. Then failed to respond after asking for additional availability. Someone else took over scheduling and we got on for a Monday noting we would be on vacation before then. They called while on vacation trying to move our install date up since they had marked our job as complete and would have to pay the fees if it wasn't done before the payments started. They even asked if someone else could come let them into the house while we were gone. Then, on Monday (2 weeks after the original scheduled install) they didn't show up at the time they booked. My email confirmed a noon time, their online portal updated it to 1 pm. At 3 they still werent there. When I called, they said they got 'held up unloading a pallet'. Our rep made them drop what they were doing and come finish our install. Once done, they realized they never got our signatures for the install locations so they asked for that AFTER everything was already installed....

Not Communicative or Professional

I would not recommend Ambia as a company. I’ve had to self-advocate every step of the way to get any amount of communication. They routinely left me out of the loop with project complications. They also told me my system was installed when it was not completed until six months later due to the master electrician no longer being part of the company. During the installation, they left my house damaged and dirty. I will not recommend this company to anyone. I am currently awaiting a response to an email I sent 11 days ago, even with the additional follow-up I sent five days ago.