Affordable Solar Roof & Air

Paperwork and permit

This outfit installed the solar generation panels and boxes nicely and promptly for a reasonable price. Unfortunately, they never closed out the Permit, and the installation was completed over a year ago. I called their Florida back office many times, and left detailed messages, which have never been returned. It has been over 2.5 months since my first call.

They are unreachable!

We put our solar system in a year ago and due to hail storm and damage to our roof. I’ve been trying to reach the company to have somebody come and evaluate my roof and the panel specifically. Every phone number that they list on their websites are dead numbers. The only person I’ve been able to reach is the sales guy who says that they are still in business but because of the big beautiful Bill they have to make all of the solar panels in America and they used to come from China, so they’re retooling the company, but they’re still servicing their customers yet they have not communicated with their customers how to reach them. This is very frustrating, especially for those of us who have had problems with the panels and specifically the app.

I looked at what felt like every Solar installer in Tampa, I decided on Affordable because of the longevity of their other businesses, they used their own crews, were local, and offered preventative options (annual solar cleaning), I was installed back in the end of October. Christian was my sales person, I had been waiting on a small issue to be resolved before posting my review. I finally decided to move forward with the review. Pro: Company owned installers - Somewhat unique to Affordable (some others also offered this) Quality product - Same offered by other installers Annual cleaning - Unique to Affordable Monitoring options - Same offered by other installers App integration - Same offered by other installers Michael the tech with the App was very helpful - Unique to Affordable Christian was good at communication - Unique to Affordable Tax information since I did qualify for the last incentives from the federal government Cons: Communication on timing after the installation was lacking, I am not getting much by way of response to emails, texts, or calls. Assistance when the system was delayed in getting started (electrical company's fault) an offer was made to offset the cost but never follow-ed through on. Minor annoyances: Little details about the tax info, just one form sent over with no real explanation, process with the IRS did seem simple so a minor con As it stands Affordable Solar seems to be one of the best installers in the area, a few small tweaks and follow through and they go easily from good to great.