Affordable Solar Roof & Air

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THEY UNDERSOLD OUR ELECTRIC PANEL WE ARE PAYING TWICE AS MUCH YHEY WILL NOT MAKE IT RIGHT ADVOID THES PEOPLE OUR SALESMAN QUIT THE COMPANY

Solar issue not getting fixed

Install from 2022. Now is 2026, but the system didn't work as it expected. I had 46 big panels on the roof which projected 110% energy usage per my home use history. There were several problem that the company was unable to resolve. They came to fix some of the inverters in 2025, but the problem didn't get away. And now it has more problem. My electric bill now is more than before I had solar panel installed. It is BIG WASTE of money. I still has solar mortgage on it for next 21 years... There were different inverters issues from last year vs this year. They are taking turn to be damaged. BAD PRODUCT.

Poor customer service after sale

Installed system in 2021 and became a little slow to respond as time passed. They’re not responding at all now in 2026. Need a panel or inverter replaced and have no recourse but to call another company who can process warranty claim on product. Affordable had a good rating with BBB in 2021 and appeared reputable. In 2026 they’re not accredited with BBB. Beware!

Read this before you sign anything with Affordable Solar Roof & Air. In June 2025 their salesman, Tony, quoted me a 14.92 kW system producing 26,232 kWh a year, and I was promised net zero, meaning my system would cover basically all my electricity usage. I signed 11 days later in July 2025, at the same price he quoted. What I didn't catch was that the contract actually had a smaller system in it, 34 panels at 14.62 kW, plus a lower production number of 24,263 kWh buried down in the finance section. Nobody pointed that out to me. Nobody said this is less than what we quoted you. I found out the hard way. Month after month my electric bill still wasn't at net zero and I was still paying the utility on top of my solar loan. That's when I went back and actually dug into the paperwork and saw the numbers didn't match what I was sold. Once I had real production data it was clear the system was coming up short. In January 2026 I sent Tony my bills and my production report. I gave them everything, every bill, the months before solar, during, and after. I did my part. Then in February 2026 one of their own guys, Andrew Anderson, looked at all of it and put it in writing through email. He said the system "was not properly sized in my opinion" and doesn't meet the full offset I was sold. He told me he'd get back to me by February 25, 2026. He didn't. That's when the runaround started. They bounced me from Andrew to someone named Barber to Trevor and finally to their Director of Operations, Michael Marcus. On March 12, 2026 Marcus told me he'd have a plan for me tomorrow. It never came. I followed up. Then I followed up again. When he finally did respond in April 2026 he flipped the whole thing. Now my recent quote was an "old email," now the system was fine, and the only fix on the table was me paying out of pocket to add the panels their own guy already admitted were missing and pay for the labor. So I'm supposed to pay to fix their mistake. By April 2026 I'd had enough and laid it all out in writing, asking them to resolve it, with a lawyer copied. Marcus said they were doing more analysis and would get back to me the next week, and he copied their lawyer. That was the last I heard from them. I followed up in May 2026. My attorney followed up. My attorney called and emailed their lawyer directly. Nothing, over two months of silence now. I was never a difficult customer. I was promised net zero, quoted 26,232 kWh, and sold a system rated lower than that. The number got changed in the contract without a word to me. Their own employee admitted in writing it was mis-sized. Then they stopped answering me. If you're buying solar, get the exact system size and production numbers written into your contract and check them against your quote before you sign. Don't rely on what the salesperson tells you. This is now with my attorney.

Support nonexistent. Ghosted.

My experience has been a mixed bag. Sales were beautiful, installation a dream. Three months in my system began having issues. They scheduled a vist within 48hr… all seemed too good to be true. IT WAS. Gavin didn’t make nor cancel our appointment. After I wrote asking what happened he responded that he’d be in the next day and gave us a time window. He came two hours before the window (and I wasn’t home), he then said the system needed an electrician and that they would be scheduled. By then my system had been down for a week. It’s now been over a month, the electrician never came, I call and the 1800 number goes on loop and no one ever answers, the numbers I had for people (Kamel, Gavin) seem to be disconnected. Did this company scam me?

Worst Company I've Ever Dealt With

This company isn't worth the hassle! Save your money or get your solar somewhere else. The people they have working for them don't know their butt from a hole in the wall, they never installed the equipment correctly, destroyed our roof, blew out our home generator, won't ever return calls for service. We have never successfully generated much electricity at all, much less the amount they promised. BEWARE OF THIS COMPANY!

Worst experience ever and not yet operating after 5 months.

I'm having EXTREMELY BAD experience with this company. Contract for solar installation was signed in May with 90 days Installation timeline and get it up and running. They have sent multiple electricians and installation took more than two weeks. They were NOT aware of Frisco City code and FAILED Inspection. They are taking long to correct those code violations and still not corrected.... HORRIBLE EXPERIENCE!!!

I was sold a system that they knew was not available.

In April 2024, I was sold an Enphase system which included a bidirectional charger. My main goal was to eliminate the need for a generator in the event of a prolonged hurricane power outage. They installed the system with solar panels, 3 batteries and an EV charger. I did research on the EV charger and found out that not only was this not a bidirectional charger but that the bidirectional charger that they sold me did not exist and still does not exist. The last technician that came to my house in June told me that if I added another battery to my system, that at least I could control what I run off the batteries in a power outage. We had 3 hurricanes hit Naples in 2024 and we could only run lights, wifi and refrigerator; no AC. AC was the reason I purchased the system. I tried to purchase a $6000 battery and after months of no call backs ,I finally got a quote of $13,000 which I thought was rediculous. I then posted a 1 star review on Google and their reply on google was to say that I was trying to blackmail them and I was the worst kind of customer to them. I was one of those evil customers that wanted my issues resolved. There is much more to this saga but I won't bore you. All I have to say is buyer BEWARE.

Dont use this company

It has declined so much since I first dealt with them. I have 2 systems with them, and I presented a concern/issue that i wanted to get looked at, also they have not finished the work it was promised, and I have sent several emails and still being ignored. They only think about the money, once the finance goes through, they forget about you. Don't use them.

Proceed With Caution!

I hate leaving bad reviews, but I am so livid right now that I cannot see straight. This company came to my house and damaged SEVERAL tile on my roof. When I called to report it, they did send someone out to look. THAT WAS 3-4 weeks ago. No-one has reached out or been back to the house. They also did not even crawl in the attic to make sure there was no leaking. This was a brand new build not even 8 months old, and the roof is possibly damaged. I cannot call the builder because they will say the roof is not covered due to the Solar Company; understandably so. If you cherish your home, please do your research and consider before you have this company damaging your home. Horrible. As far as the system goes; yes it works perfectly and the sales guy was wonderful, but it gets all cancelled out by the poor job done by the install team, and slow response from the OPERATIONS team. Stay away!

Bad company

don't use this company they play world game on the contract . salse people lied and they use the world on contract explained different meaning . not like what they said to you will have no bill or negative bills . because they never tell you when you change to 1:1solar buy back energy company every months have TDU deliver fee that's meaning you have to reduce more power than what you really use then can cover your bills. and they told me i have to use the solar panels one years see can reduce the energy on contract or not if not they will add more panels after one year i called they tell me they can't put because of contract they use word syetem will offset last 12 months of usage . start one year before i sign the contract . but my house is new i not have one year before energy bills. if anyone looking for solar company try open your eyes. my bills not lower higher than before.