Sunrun Inc.

I am 61 years old and my spouse is 70. Their salesperson, Frank Edwin, pursued me for about a year, beginning in 2024. He first came to my door and spoke with my husband, who directed him to speak with me instead. I was hesitant from the start because I didn’t understand their product or how it was supposed to benefit me. Frank told me this was a State government program offering “free” solar to qualifying homeowners and that approval wasn’t guaranteed. When I still didn’t agree, he added pressure by saying the program would end in September 2024 and that I’d be missing out on savings—especially since, according to him, New Jersey imports energy from Canada and prices would continue to rise. At the time, I was on PSEG’s equal payment plan, paying about $300 a month. He reviewed my bill and insisted solar would significantly reduce my costs. He explained that I would have to upgrade both the roof and electrical panel for the install. I told him I didn't have the money. He told me the state would help offset the cost. I still didn’t understand how the company made its money, so I told him that if the program was still available in 2025, I might consider it. Honestly, that was just my way of ending the conversation. But he returned in February 2025. Around that time, my spouse had mentioned wanting to retire in 2026, and with kids still in college, I was trying to find ways to reduce expenses. I told Frank that if my electric bill could drop to around $200 a month, it would make a real difference. He assured me I would “most certainly” be better off. The reality has been the opposite. I was removed from my PSEG payment plan, and now my winter energy bills run $450–$500 a month—before adding the Sunrun bill. Altogether, I’ll be paying $450–$600+ in the winter and likely $200–$250 in the summer. Where is the savings? When I contact the company, the only response I get is, “Did you read the contract?” I’ve since learned—through an exposé—that around year 20–25, Sunrun can claim the New Jersey rebate and even take the panels, which supposedly have a 45‑year lifespan. By the end of all this, I will have paid over $50,000 for panels I may not even get to keep. It feels incredibly deceptive, and I don’t understand why the state is silent about it. If any lawyer reads this, please contact me. I can provide the full story.

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We started this journey and someone would call back ASAP> Now that they have installed, we can never get someone on the phone. System battery (Telsa) went down, and electricity never went back to COMED. We were without for several days. The customer service reps did not care. As a work from home person with small child, we had to get a hotel room that SUNRUN will not repay us for. I am still getting bills from COMED and SUNRUN is also automatically taking from our account making our monthly electric bills over $300 a month. All they do email and send text messages. When you ask for a call back, they email. You can never get management on the phone. And still to this day we are having battery issues and system issues that according to them they are aware of but no resolutions in sight. I DO NOT RECOMMAND THEM AT ALL!

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If you need solar for your house, don’t ever use Sunrun , they are a bunch of crooks.don’t trust their salespeople especially especially Simon Chen, his phone number numbers is 310 779 2537. I am paying for them and Edison at the same time, it cost me more now then when I was paying Edison by itself, be careful don’t let them steal your money

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My Sunrun system was installed in October 2025. It has now been three to four months of back-and-forth correspondence, and my core concerns remain unresolved. At present, I am paying two bills simultaneously: • A fixed monthly payment to Sunrun, which does not decrease regardless of usage • A utility bill, which also does not meaningfully reduce even when my electricity usage is low This outcome directly contradicts how the system was sold to me. Using Sunrun’s own design estimates: • Estimated annual production: 11,230 kWh • Estimated annual usage: 13,622 kWh • Estimated offset: 83% By design, I must still purchase approximately 3,500 kWh per year from the utility. This makes representations of a total bill “cap” mathematically impossible. During the sales process, I was explicitly told: • My effective electricity cost would be approximately $0.10/kWh • Excess energy would be sold back to the grid if my usage was low • My total monthly bill would be capped at approximately $210 These representations do not align with: • The written contract • The actual system design • My real billing experience Even under conservative assumptions, dividing a typical annual fixed Sunrun payment by 11,230 kWh results in an effective cost far higher than $0.10/kWh, with no mathematical path to that figure. In addition, the 2.99% annual escalation significantly changes the long-term economics of the agreement, eventually increasing my fixed payment toward $400–$450 per month, while utility costs remain uncapped and savings are not guaranteed. This impact was not clearly disclosed at the time of sale. Further, when my electricity usage is low (including periods when I am away), my Sunrun payment remains unchanged, and excess production does not meaningfully offset my utility bill. This contradicts the explanation that lower usage would financially benefit me.

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Very horrible experience, I sincerely felt taken advantage of. Over promising and under delivering. I was promised an incentive after is signed up, two months later, nothing. I am to put in my reps words, bothersome, I hound him for what was promised to me I will make sure that everyone know what type of company you are, I have been asking for a supervisor for two weeks for a call back and agin, nothing. I will be escalating this to the bbb and other rating agencies I can contact, this is overwhelming and highly disappointing.

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I had a very disappointing experience with Sunrun, and I would strongly advise others to proceed with extreme caution. The sales representative, Derrick, explicitly told me that my electric bill would be cancelled once I went with Sunrun. That was not true. My electric bill did not get cancelled, and I was left dealing with unexpected costs that were never clearly explained upfront. On top of that, Sydney from Sunrun never responded to my messages. No follow-ups, no explanations, and no effort to provide basic information or resolve concerns. The lack of communication and accountability is unacceptable. What makes this worse is that the company seems more focused on locking customers into long-term contracts (around 25%) than being honest and transparent. I would much rather work with a company that tells the truth than one that relies on misleading claims to close deals. To make matters even more confusing, I received conflicting information from different reps. One representative told me that my bill would show exactly how much energy my home is consuming, while others failed to explain usage clearly at all. There was no clear breakdown of energy consumption, which is critical when making a decision like this. Overall, this experience felt misleading and unprofessional. Between the false promises, poor communication, and lack of transparency, this company has been the absolute worst to deal with. I would not recommend Sunrun to anyone looking for honest solar solutions.

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Horrible sales experience! The guy lied right to our faces and used typical sales tactics to sit down at the table for longer! I basically had to shew him out. He wasn’t up front! Could have saved 45 minutes if he was actually solid sales guy, typical bullshitter kinda guy.

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I have been waiting over 7 months for Sunrun to come out and fix the problem with my system. Now, I am being double charged from Sunrun and Duke because the system is not producing the amount that was originally promised. Customer service is horrible! Everybody blames each other, and nothing ever gets resolved. I am still waiting for a supposed escalated ticket from upper management to address the ineffectiveness of our system. I would NOT recommend this company at all!!!

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Sunrun subcontracted Bright Planet Solar to do installation on my roof. During installation, they had to move panels twice because they were not up to code with the town. They left my roof with patches of metal sheets and white plaster or some form of sealant. Installation was horrible, they did not seal the screws correctly, leaving holes and leaks into my home. I had multiple contractors come to see the roof and all told me what a horrible job they did, they left shingles lifted, which then a squirrel tried living in my ceiling, they made me pay to remove the solar panel as they stated it was not their fault. After I got an attorney was when they finally called me wanting to do right. Now it has been close to 2 years, their attorney stopped answering us about a year ago and my roof still leaks. I don't recommend Sunrun or affiliates.

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Sunrun is a horrible business as you can see from all the horrible reviews here & elsewhere. Heck, there's a whole FB page on this exact topic. Sunrun lies & uses high pressured tactics to get you to sign. In fact, I was sexually harassed by my sales guy. It was so uncomfortable - but I'd already signed their dishonest contract - that didn't match any of the things they told me verbally. I was told - as were 2 co-workers - that if I EVER wanted the leased solar off my house all I had to do was pay $500 & they'd come get them. They knew I was worried about leased solar - for all the reasons spelled out here. Google Sunrun - wish I had. They installed them not to code & removed my fuse box & circuit breaker - putting my family in danger. I have witnesses & texts proving Sunrun lied to me, telling me the contract is void - ok - come get them - no one will talk to me & they have ignored all attempts to resolve this outside the court room. If anyone has a good Texas lawyer, please email me at kapualohas@gmail.com. Maybe if we ban together we can close this shady business down. Sunrun - please don't try to make it sound like you want to resolve any of the horrible reviews listed here - no one believes it & if they do? Google Sunrun before signing ANYTHING, heck before speaking to them & having them ask if you'd be interested in a FWB situation! WTH!

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