Office location: 2500 White Rd, Irvine CA, 92614
01/30/2026
Freddie duran
Santa Ana, CA
Very horrible experience, I sincerely felt taken advantage of. Over promising and under delivering. I was promised an incentive after is signed up, two months later, nothing. I am to put in my reps words, bothersome, I hound him for what was promised to me I will make sure that everyone know what type of company you are, I have been asking for a supervisor for two weeks for a call back and agin, nothing. I will be escalating this to the bbb and other rating agencies I can contact, this is overwhelming and highly disappointing.
System size (kW): 200
System price: $25,000
Year installed: 2025
Price include the Federal Tax Credit or incentives: Yes
Sunrun Inc. reply
02/04/2026
Thank you for letting us know, Freddie. We definitely don't want you to miss out on your incentives, and we want to get this resolved for you as quickly as possible. In order to best assist you, please send your address and an overview of your concerns to resolutions@sunrun.com, so that we can personally connect you with an Escalations Expert who can help you. Thank you!