Review for Sunrun Inc.

Office location: 2503 N Belt Line Road, Grand Prarie TX, 75050

01/29/2026
Martin T Royse City, TX

1 Star – Misleading Sales & Terrible Customer Service

I had a very disappointing experience with Sunrun, and I would strongly advise others to proceed with extreme caution. The sales representative, Derrick, explicitly told me that my electric bill would be cancelled once I went with Sunrun. That was not true. My electric bill did not get cancelled, and I was left dealing with unexpected costs that were never clearly explained upfront. On top of that, Sydney from Sunrun never responded to my messages. No follow-ups, no explanations, and no effort to provide basic information or resolve concerns. The lack of communication and accountability is unacceptable. What makes this worse is that the company seems more focused on locking customers into long-term contracts (around 25%) than being honest and transparent. I would much rather work with a company that tells the truth than one that relies on misleading claims to close deals. To make matters even more confusing, I received conflicting information from different reps. One representative told me that my bill would show exactly how much energy my home is consuming, while others failed to explain usage clearly at all. There was no clear breakdown of energy consumption, which is critical when making a decision like this. Overall, this experience felt misleading and unprofessional. Between the false promises, poor communication, and lack of transparency, this company has been the absolute worst to deal with. I would not recommend Sunrun to anyone looking for honest solar solutions.