I contracted with SunPower in 2015 because a trusted family member worked for the company and sold me on the merits of the company and their panels. For the past nearly 3 years SunPower has consistently UNDER DELIVERED. In 2018 we’ve had over 3 months with no solar power due to a faulty inverter. No solar production from June 24 to August 2 and again from September 15 to present (November 6). Absolutely NO communication from the company. Email goes unresponded to. Phone calls all elicit the same response from a foreign accented person stating its being investigated The local electric company that installed the panels has bankrupted and the company assigned to our account doesn’t return calls. SunPower has been 100% unresponsive. The only time I hear from a representative is when I leave a scathing review, yet issues are still unresolved. I absolutely cannot recommend SunPower. We are now seeking legal remedy!... read more
Type: Other
Reviewed: 11/06/2018
If I could give 0 stars I most definitely would! My SunPower solar system was activated in March 2016. It has had several issues over the past 2+ years. Most recently the system has not been producing for 1 1/2 months due to an electrical arc in the system. Tech support has been notified but no remedy and no communication. A email to company executive has gone unanswered. Emails and phone calls to tech support have been met with either no support or we're looking into it and will get back to you within 48 hours. Absolutely no communication, updates or service from anyone. Even when the system worked, the energy savings were moderate at best. If I had a "do over", I WOULD NEVER HAVE CONTRACTED WITH SUNPOWER SOLAR!!!!... read more
Type: Other
Reviewed: 08/02/2018
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