Review for SunPower

11/06/2018
Anonymous

1 star is 1 too many!!!

I contracted with SunPower in 2015 because a trusted family member worked for the company and sold me on the merits of the company and their panels. For the past nearly 3 years SunPower has consistently UNDER DELIVERED. In 2018 we've had over 3 months with no solar power due to a faulty inverter. No solar production from June 24 to August 2 and again from September 15 to present (November 6). Absolutely NO communication from the company. Email goes unresponded to. Phone calls all elicit the same response from a foreign accented person stating its being investigated The local electric company that installed the panels has bankrupted and the company assigned to our account doesn't return calls. SunPower has been 100% unresponsive. The only time I hear from a representative is when I leave a scathing review, yet issues are still unresolved. I absolutely cannot recommend SunPower. We are now seeking legal remedy!

SunPower reply 11/09/2018
Your case has been escalated, and it looks like you'll be soon scheduled for your repair. We apologize for the delay! If you need anything in the meantime, please email me at Kari.Hulac@SunPower.com.