Unbound Solar (formerly Wholesale Solar)

Called and ask for a price. That was 4 months ago. Still waiting

These people don't even have sales people to talk to. I called on a week day during business hours. Got their answering service. She said a salesperson would call me on a specific day and time. No call back, so I called again and answering service said they would call me back that day. No call back, but the salesman called the next day. I told him what kit I wanted and ask how much loss from solar panels rated value, how much loss from batteries to inverter, how much loss from input to inverter to output of inverter. He had no clue. When I pressed him he said very little loss. Sadly, these people don't know what they are doing. But good for me so I didn't waste any more of my time with them.

Deceptive and misleading

I ordered 2 4K systems on line, the price online was $4,995 each. I called before ordering and asked if the system includes everything I need and was assured that it did. So I ordered 2 4K systems. David Regal the salesman called and asked what I ordered. I told him and he said I don't go by the website and sold me 2 4K systems for $13,627. I should of stooped and looked elsewhere, but he was convincing and I bought them. Then there was the added shipping cost and the extra engineering cost that I was told originally was included. I finally get the system and parts were missing and others were wrong. I received a 3 phase shut off and a 30 amp shutoff breaker, instead of 2 60 amp 1 phase breakers as shown on plans. the RSD-S-PLC modules were included but I did not receive the RSD Transmitters. The track mounting brackets supplied were the wrong type. Just to name a few issues. Numerous calls and emails with no resolve or consideration. David Regal stopped taking my calls and did not reply to my emails. 6 Months later I did get a call and an apology. To little to late. Beware and don't believe the BS.

Not good at resolving issues, just selling parts

The reason I decided to purchase from Unbound was that I expected them to be thorough and experienced at providing a complete solution, not just a box of parts. However, they missed an important detail in my ground mount design that I was left on my own to resolve. They did not know of a good solution, so I had to figure it out. It turns out that solar installers know how to address this, but Unbound did not. After I figured it out and got my solar installation complete, they were very uninterested in making it right, which is disconcerting. When you buy from places like Unbound, you pay more for your equipment because they are supposed to provide a complete package that can be built as per plan. That is not always the case. If I had known, I would have purchased directly through a supplier like CED at a significantly lower cost. There are designers that will draw up plans for your building permit at a very reasonable cost. I was lulled into thinking Unbound would be more supportive after the sale, but clearly was mistaken.

Incompetent and negligent

They messed up on my electrical diagrams multiple times and tried telling me to redo all of it. They continuously sent me the wrong parts which caused several delays and cost me more money. The recognized that these were their mistakes, but refused to compensate me for the extra money their mistakes cost me and have just started ignoring me all together. Terrible service all around. And their "tailored work" is actually a generic manual with cookie cutter diagrams that did not apply to my project at all. Their instructional videos are completely outdated and did not use the equipment they sold me.

Called for price on 4 panels,good price,told they had them in stock,said they were open until 5.iI drove 150 miles arrived at 4:15 and they are closed.call back next day and I was told they required 24 hour notice to pick up the 4 panels and would be charged a $290.00 pick up fee.

can't get any help or they call it "advicement" but if you say you want help on a new system they say, go to our website, fill out the form and someone will get back you in 3-5 days.... great for them they are so busy they can't help new customers on the phone. Lost sales here... on to the next shop...

poor service--can't get a quote

I was looking for an off grid quote--the website states it should be about 4 days before I get a quote after typing in all off the specs, and answering all of the questions on the site. I get an e-mail from customer service a day or two later, that offered links to browse the inventory, and asked me for all of the specs, all over again. Super annoying to have to repeat all of that. Then--There is nothing in their inventory after you wait an ungodly amount of time checking off the specs and watching the wheel spin on their website. They know there is nothing listed in their inventory. They are just trying to buy time. The rep stated that they purposely do not list anything in their inventory for you to do your own pricing. Yet there is a link in the e-mail. Folks--let me tell you---that is a huge red flag. To be fair, I imagine if you have several months to wait, this may be the company for you.