West Coast Solar

I like to thank Rob for the excellent customer service provided, he worked on 2 EcoFlow solar installations on my son’s homes. First one is perfect. But 2nd one has intermittent issues that requires immediate diagnosis when it happens, this is where Rob shows his excellent commitment to customer services. I called and text him after hours, during weekends and he always responded right away and be able to monitor the system remotely and worked with us on diagnostics, without him, it will be very difficult to figure out due to it’s a new and smart system that requires technical knowledge to understand what the system alerts are. Rob has excellent knowledge and always provided logical explanations on what to look for next. I would give a 5 stars review, but I felt the office did not take into account that how much time required to complete a installation, and took on too many orders at the end of last year. Even the service from Rob is excellent but the installations on both houses need multiple visits that spanned more than a week, the sales, planning and scheduling has rooms to improve, so the back office get a 3 stars and averaged out as 4 stars. There are other team members I met are nice that needs to be recognized including Terry and Josh. The new system with smart panel and inverter require in depth knowledge from the installer which I suggest the company to plan for more training times for the other staffs as well. Overall it is a good experience and thank you.

Complete Installation

I was very impressed with Sales support provide in securing financing, Minor hiccup with building inspector requesting an additional shut off switch. The power provided matches what was projected

Working well

The sales representative was very friendly, thorough and informative. As I got 5 estimates, I gathered more knowledge of how the systems worked and the components. So, I continued to ask more specific questions to help make my decision and the sales representative was patient and was able to answer all my questions completely. The installation was timely and as scheduled. The installer was very friendly, courteous and answered all my questions. After the installation while waiting for the PTO (permission to operate) I felt that West Coast Solar could have done a better job of keeping me informed as to the status of the process. I was not contacted or informed of what was going on until I contacted them. However, once I made contact they were very helpful and helped me through setting up the monitoring system and how to use it.

Review solar system installed

Overall, we had a great experience with West Coast Solar. Doug, the representative who handled the sales portion and any issue that came up, was fabulous. Had a very mistakes or problems with the ground mount installation, but West Coast corrected all the issues.

Installed and up and running

West Coast Solar personnel were experienced and friendly. They were very fast installing the system. Checked the panels and when they had to come back - we upgraded the system they always let us know when and how long they would be. Minimal disruption to they household.

My Solar

The process was pretty easy. The sales person was quite was able to explain and answer all my questions. The installation was fine and the supervisor was great. But the follow up was horrible. I called with questions several times and no one could answer my questions or help me in any way. The meter quit working and I still don't know how to read the new one. I asked to have someone stop by and made an appointment but no one ever came. When I called he said he forgot. It's been over a year and no one has ever gotten back to me.

Solar panel system installation

I am very pleased with my solar installation. My electric and gas bill from PG&E last month was ZERO!!! Previous months have been very low. R.G. Hanlon