Synergy Home Improvement

We signed a contract with Synergy Home Improvement in January 2022, they installed solar panels on our roof in February 2022, but they didn’t connect them, so they are unusable. We paid almost $41,000 to Synergy. We have been paying a monthly loan repayment AND our monthly PG&E bill since the panels are not usable. Synergy has not completed the project to this day (4/20/23). We are still unable to use the solar panels that were installed on our roof in February 2022. In February of 2023, Synergy asked for $4,000 more from us to complete the project. These are some facts about our situation with Synergy Home Improvement Inc.

Once they have your money don't expect them to pick up or return your calls or emails. Very unprofessional.

Beware!!! Synergy Home Improvement doesn't pay their contractors or sales reps. It took them over two years to install a customer in Marin. They destroyed his kitchen and didn't deliver the battery he paid for on time. Word on the street is they are going bankrupt.

Do not use Synergy for your solar

Richard Walsh sold us our solar for over $40,000 and it is not working. We cannot get the company to come out or even get back to us, out true up bill is almost $2000 this month and the solar is only a couple years old. Please go with another company that will actually respond to the warranty we supposedly have. We are going to have to go to court and Im trying to prevent anyone else from having to deal with such a shady company.

Think Twice

Think twice before you consider Synergy Home Improvement. Rick is a very knowledgeable salesman and also a part owner by the information he gave me, but the company is a mess. Once we signed the contract all communication broke down. After paying a large deposit we heard nothing for over a month. I then called the the company and had to push and guide them the rest of the way. I believe the install took over 3 months and about 20 to 30 calls or emails. Once complete, an inverter went out and we had to once again contact the organization multiple times to get it fixed. I have also been trying to reach Rick and customer service for about 3 weeks with no response. Not sure, but maybe they are going out of business. I plan on writing to the BBB as well. Rick and Synergy, if you are reading this, please respond to my last inquiry sent multiple times over the last 3 weeks.