Suntria

Terrible outside of the initial hype of sales. Nearly four years without production after installation, just a loan payment and no electrical bill offset.

Financial office cancelled my contact, and are trying to charge me money, for them cancelling the contract. Called financial office told of them that they cancelled it two days no reply. Guess I'll hire a lawyer and counter sue for breach of contract.

Professional and technically sound with good equipment. However salesmen set their own commission and will absolutely lead the uneducated down the path to slaughter. Tried to rush the sales process and slam me with a price that was DOUBLE market average. 6.45 per watt. Warranty is through a third party. Trust nothing they say. Don't be the fish.

Was told 24 panels can lower my home and then some. I actually got 34 because we plan to build a shop. Still getting an electric bill. Company now says we don’t have enough panels. We haven’t built the shop yet so just the original home they accessed and said 24 for power. One panel is smashed sand we were told by the tech that came out as well as the district rep it would be covered, even have text to prove it, well now they say not covering. So now instead of a $500 electric bill I have a $650 solar bill as well as a $100-$200 electric bill. Very unhappy.

The initial installation went smoothly, but they did have to come back to remount the battery. It took a little while for them to get here, but they took care of it. The solar panels themselves are working great, and I'm really happy with them. Trevor, the sales representative, was especially helpful in communicating my concerns with the main office to get the battery remounted.

Stay away from solar and Suntria in particular. They expect you to be their tech support for their equipment. You can't get in touch with anyone until you get upset with them. They do not communicate what is going on with your install. You never know what's done and what's not. Then they rope you into a 25 year contract you can't possibly get out of then leave you hanging when you need support. They only communicate by text message and don't respond when you reply or ask simple questions. It's like a black hole. Info goes in, nothing comes out. If you are bent on solar, choose any other company than Suntria. They don't need to be in business.

Our entire experience from start to finish was handled promptly and profesion nally.

Panels installed June 2022. Hard freeze February 2023 water came through the ceiling after sitting on the sheet rock for an extended period of time sheet rock is dripping in between rafters. Went and looked and our new roof that was installed right before the panels has extensive damage from their Zawzaws, as they were cutting the railing to attach the panels to. Almost a year later finally got a new roof installed. They first sent out multiple people to caulk the attic and put up metal where there was holes where you could see the light to fix the leak.

Had a great experience with my sales rep Jon and Danny. Loved the overall presentation. Solar made sense for the first time ever!! Could not recommend them more

Seth helped guide me through the solar process. I have nothing but positive things to say. He was very detailed oriented and honest with me. Highly recommend!

The Salesman was really professional and tried to give me the Best advice that would work for me. Extremely punctual and assertiveabput getting to the point.

I had an install on my home through Suntria. It was great and I'm saving money month 1

Only took 3 weeks from signing to install day. System was operational at day 33. Havent had a power bill since my 2nd month of having system installed!

Install when fast looks good everything is level no leaks on roof so all is good I’m just waiting for meter to come in so I can turn it on and start using it then will be able to give a review on how much it’s saving

I got set up with a 5 kW system two years ago. It’s producing all the power we need and we love it !!

Great company! Everyone I have worked with on my project has been amazing!

I had a good experience with Suntria Solar overall, but there were a few hiccups during the installation process that caused some delays. However, the team was quick to address the issues and kept me informed throughout. Once everything was sorted out, I started seeing the benefits of solar energy in my bills. Despite the initial challenges, I would recommend Suntria for their commitment to customer service.

I met with so many different companies. I never found

Professional group. Answer all my questions and concerns about solar. Heard some horror stories about solar but I’m so glad I went with Suntria. They have exceeded expectations on all regards especially the install crew.

We've been approached by many solar companies over the years. After a positive interaction with a young man we decided to work with Suntria. The process was pretty much seamless. Any bumps in the road were minor. Brandon who is an installation manager has been very helpful making the process easy for us. Overall we can say that Suntria has taken good care of us. expectations have not only been met but I think exceeded.

Worked with the Rep Trey. He was amazing and everything he said has happened as such. Good company all around. I have noticed some (not even many) bad reviews. But the more I looked at them the more I realized they were people with expectations not quite as clear. Trey solved that and I see why he’s been involved for 8 years.

So we have sat down with a few people now and Suntria is the only company who was able to answer our questions directly and were very upfront about everything. We had concerns regarding the initial cost but they had the lowest quote by far and offer the best panels on the market manufactured here in the states. I was skeptical at first but we are saving money and no more Duke bill! Thank you Suntria team.

Couldn’t be happier. Super professional and care about the consumer. Definitely recommend.

BEWARE OF LIES AND NO RESPONSES!!!! I wish I could zero stars. We have been reaching out to our salesman, Tyson Steen, multiple months in a row and have gotten absolutely nowhere. We trusted him as the professional to come into our home and trusted His wisdom and guidance since he is in the solar field that he would set us up for success, and that was an absolute failure. We were told he had made multiple contracts with people on the same power provider as us that is an absolute falsehood. I have tried to convey our general unhappiness with this whole solar panel debacle for months. I finally reached out to the office in December and still have gotten nowhere with it. We were supposed to receive a $500 referral check from when we had my brother also get solar panels installed by the same salesman and company…..that check should’ve been in my hand in October. We are coming up on mid March and I have still yet to see that check. They are trying to blame our electricity bill on the fees from our electric company. This was the following exchange that went with NO RESPONSE…… That is absolutely outrageous, but should you not have been aware of this prior to signing us up since as you said yourself you have dealt with OEC a lot and have signed up tons of customers with them? You are the professional that came into our home and told us about this great opportunity and we trusted your wisdom and guidance because you said you had worked with OEC prior to us signing up. You promised us a near zero bill. Had we known that we were going to have a bill on top of the solar panels payment we would not have agreed to the panels. You say we only used $30 of electricity for our last bill….during the winter with barely anything running….fast forward to summer time when we start using the air conditioner, we are going to be paying the $182 solar payment plus probably another 150-200 bill on top of that because you TOLD us that our system would handle it with maybe 1-3 more panels. That is not correct at all. If you look at the app we are still at 73% grid dependence all the way back to when they were first installed. What you promised has yet to be delivered and now we cannot get out of the contract we are stuck with the panels that are costing us double because we trusted you as a professional with experience in the solar field to help us. I agree OEC having all these fees and other crap that goes with it is absolutely criminal but I feel like the way we were lead down this rabbit hole of getting solar panels is also criminal considering we are paying so much more out-of-pocket to have the solar panels. I’ve already emailed the lady in the office and she said that we cannot cancel our contract and get Suntria pay for our loan. What can Suntria do to make this right for us because I feel like this whole solar panel debacle feels like fraud to us. We also called the dreamworks electricians in noble that you said you were going to call and they said they have not received any information from you for getting that generator plug installed they advised they would have been out same day if not next day and it’s been that way since the beginning of December.

Suntria Solar Review: Broken Promises, Poor Communication, and Buyer Beware I purchased a solar system from Suntria in March 2024, with the system going live in April. My contract clearly stated I’d see a 74% offset in energy usage; however, when I was sold the system, the salesperson claimed it would be 84% offset, which is an outright bait-and-switch tactic. The reality? I’m only seeing 30% offset—less than half of what was promised on paper and far from what the salesperson pitched. For months, I’ve jumped through every hoop they put in front of me—sending electric bills, production data, you name it. I even confirmed with Idaho Power that my bills accurately reflect solar production, which shows the system cannot deliver the offset stated in the contract. Communication with Suntria has been abysmal: Repeated requests for a solution have gone nowhere. They never connect me with management or provide direct contact information. I’ve reached out via corporate contact forms, but received no meaningful response. A customer service rep admitted the system is underproducing, then promptly stopped offering any real help. My original salesperson’s email now bounces back—so either they quit or were let go. I’m extremely frustrated and concerned they’re delaying until the system hits its one-year mark, at which point I’d lose critical leverage to have this fixed. Potential Buyers, Take Note: Double-check the size of the system you’re being sold—compare their estimates with a trusted third party or your utility company. Read every line of your contract and know exactly what happens if production promises aren’t met. Demand clear communication channels from the outset—ask for management contact info in writing. Research customer reviews (like this one) before signing any agreements. Given my experience, I cannot recommend Suntria at this time. If you’re considering solar, please proceed with caution. I’m sharing this in the hope that others avoid a similar ordeal—and that Suntria steps up to correct what’s gone wrong.

Damaged our carport,lied about rebate,after install been over a week still not working

The sales rep talked my parents, both in their 80s, to sign up for their service. After my dad told me about it I recommended he cancel this. When he called the company he was told he called 10 days after he signed the contract and he had to cancel within 3 days, so he was out of luck. After speaking with the head office, the contract was canceled but the salesmen came back to their house and actually told my mom to call the company back and tell them she wanted the service after call, to which she refused. The salesmen threatened numerous times telling my parents the account would be sent to a collections agency and they would have to pay $15,000. My mom asked the salesmen to leave but he wouldn't, finally she said she was going to call the police and he finally left. After this incident and reading other reviews here, it appears this company preys on elderly people.

Sold that our electric bill WOULD NOT ever be over 225 a month ever again.. we’re now paying 193 for solar and 235 (no change if not more than last year)to our original provider.. At this point we have solar panels on our roof for cosmetic purposes because they don’t produce anything.. And the 25,000 rebate we didn’t get

These panels are horrible and do not work. If you try and contact customer service, they will ignore you and give you the run around. DO NOT GIVE THESE CROOKS YOUR BUSINESS. My wife and I are down 4k for missed electricity productivity along with the 35k panels they installed on our roof.

They have great salespeople, they ACT knowledgeable and honest. They sold us on the promise that we would never have another electric bill once the system was in place. They had a tablet and was “reading the contract to us”. We are close to retirement and promised that we would only receive one bill for energy use and they quoted $179.00 per month. We were excited about having one set payment for the next 20+ years. We had an extremely hard time getting calls or texts returned. We contacted the financial company saying that our first payment was coming up and told them that we’re not paying for something that isn’t working. Suntria called use within a day and said that they would get someone out here right away. The agent for Suntria said that they would reimburse us for our electric bill, but insisted that we pay the first payment towards the solar panels. We made the first payment and that was another mistake on our part. Yesterday was the first time we received a full copy of the contract from Goodleap, the financing company for the solar panels. The signature on the contract isn’t even close to matching my partners, he is left handed and has a very distinctive style. We spoke with an agent from the utility company yesterday and found out that in the state of Missouri solar panel companies don’t even have to be licensed., with that said, we could install the panels ourselves! We have contacted the main company located in Arizona. We have also contacted the attorney general’s office. We also learned that they only installed enough panels to almost cover half of our electricity bill. So now we are stuck paying two bills for our electric use. This has really hurt us financially and we are now worried about our finances and has caused us so much stress. This incident alone has ruined my ability to trust anyone. They sat in our home and lied right to our faces, knowing that they were screwing us the whole time. They are truly unethical and highly corrupt people that work for Suntria. If you have had the unfortunate experience of working with them, please spread the word.

This company signed up my 85 year old parents for solar panels and financed them. My parents both have Dementia and are unfit to make decisions like this. The salesman lied to them about the costs, lied to them about what their electric bill would be, and lied on the application for financing. My parents don’t even own a computer and the salesman made an email account for them. He also had my dad sign one time on a touch pad and then he duplicated that one signature on all documents, including a Power of Attorney. My parents are so destitute that they can barely survive as it was, now their energy costs have literally doubled. They now can’t afford food or medication. On top of all of this the solar job isn’t complete. They left 2 panels sitting out where anyone could steal them and another 5 in the garage. My dad keeps trying to get a hold of them to finish the job and they don’t answer or return the calls. I just read an article in AARP where this type of thing is happening all over the country. In Florida they just put a couple in prison for this. Sunrise you ever see the movie Bee Keeper. Yours is coming!

Paid for a battery install deposit and have not heard back from the rep in over 2 months. Can't get anyone at the company to get back to me other than to tell me we can't cancel our battery order even though they havent provided the product promised. Listen to the scam reviews below, this company is absolute trash.

I wish I had read the reviews before purchasing my solar system. They tell you anything to get the sale. They told I would never have a power bill and so far it has been about $36 a month plus the payment to them for $125 a month. Now I find out that if I don't pay 30% of the cost in 18 months that the payment goes up $50 a month. When I get in touch with them they tell me didn't you read the contract. Well it was on a tablet and I was rushed through the signing and I wasn't given a copy of the contract, Yes I know it was my fault in that aspect. Another thing the wind blew over a ladder and ripped a new window screen, they told me 3 time they would fix it and it has never been fixed. So in all I don't feel they are a company of integrity.

Could give you all the bad reasons not to use the company.. I have no good reviews to write; period.... This company is full of lies. I recommend not even sitting down with this company, ever.. wouldn't be worth it; even if they paid you to go solar. Waste of your time n money

On July 5, 2024 a young person came home to offer the panels. We wasn't sure if we wanted them but we said Yes. I didn't know that I was signing a loan with Mosaic and that was not explaining to me. When I found out my husband and I was in shock because we are going to be retired in 2 years and we never, never, never will wanted to have a loan. Thanks God I did cancel the loan with Mosaic. When I called Suntria to cancel they gave me a hard time first they said that they will send this to the credit bureau and they are trying to charge me this amount of money. ADT $850, System Design $125, Adm fee$250, Truck dispatch fee $250, permit $200, Site Assessment $300 = $1975 for a work that they haven't not done yet. Yes, they have the choice to come and get the ADT equipment because I don't need it, the rest is on them. DO NOT MAKE BUSINESS WITH THIS COMPANY.....!

If there was a setting less 1 they deserve it Joel really took advantage of a couple of good young people first time homeowners. They were led to believe that they would be actually making money off their solar panels , they would have no electric bill. Shady this dude Joel Con artist. Unfortunately they signed the contact and panels are only at 62 percent not 100 percent as they were led to believe . They are good trusting people , they don’t rip people off deliberately as they don’t have a greedy mindset. This couple have 2 small children . My son loses sleep over this . Joel and Suntria what goes around comes around This company only response with “ well you signee the contract “ Do not do business with this company. If you have been ripped by this company please called your state attorney general and filed a compaint. Also file a complaint with the Better Business Bureau. Even of they are not a member of BBB you can still file a complaint. Suntria you need to void your contract and come get your solar panels .

I had the misfortune of allowing Suntria to sell and install solar panels on my house Today a hurricane blew through Beryl I have no electricity How could that be when I’ve had the panels for almost a year Don’t let Suntria con you into getting their solar panels The whole experience was and is a nightmare

Please beware doing business with this company. I had an electrical panel fire in Feb 2024 that was determined by a licensed electrician, it was caused by the improper setup of my solar panels. I asked for suntria to come investigate and reimburse me for the damages this had cause to my house. Here in June 2024 no one has come to see or have I been reimbursed. They informed me that they cannot reimburse me due to me paying for the damages already. I had a new baby back in Jan 2024 and needed this fixed so the milk would not spoil and the house would be warm for the baby. The fire happend on a friday so there was no one to get ahold of until Monday. They expected me to hold off until then with a 1 month old baby. I paid out of my pocket for the outside electrical panel and the AC motor that was damaged as well. The electrician stated they do not like the way the panels are hooked up to the inside electrical panel and Suntria still will not come and see if this is a hazard as well. I have talked to multiple electricians and they all have stated that solar companies do not always get licensed electricians to connect the solar panels up correctly. I would like suntria to do right but I really doubt this will happen since I have still not had anyone come and check my setup or even call me back. Please be careful when doing your homework on Suntria.

From the beginning of installation it has been horrible. The lack communication if they had any. Francine will tell you her manager will call and they never do. Francine must be a liar then since no managers ever call. When they powered on the solar it destroyed our AC/heater. We had to pay for it to be fixed. Maeve B lied through her teeth also. I sent her the receipt and she said she would get it reimbursed. I am yet to see any money. For the majority between Late January till now, mid May, the panels have not been working. So more lies because the company promises all these credits and yet I cant bank any since the system is not functioning properly. I have called 100 times or more. They never answer. The techs are the only ones who actually call back. Stay away from this company. Run for your life.

Soon after moving into my home, I had several solar salesmen knocking at my door. About a year later, I finally let the Suntria team inside to talk and I am so glad I did! It has been a pleasure to work with everyone on the team, especially Chris! Chris does an exceptional job of explaining the entire process without the sales pitch nonsense. He made sure to touch base every step of the way so my questions were always answered and I was always in the loop. It's important for me to invest into companies who are morally valued and Chris is a leading example. My family and I appreciate you, Chris!

This is the worst financial decision that I have ever made in my life. These people will lie to you about how much electricity the panels will produce, and about how much more your electricity will cost with your new plan. I pay more for my electricity bill than I used to before I had panels, and now I also have to pay for panels. I was not told that my rate per kwh was going to skyrocket because you have to get a new plan with your provider for them to let you use your panels at all. I was also told that my panels would cover about 75% of our electricity usage, but it covers about 20%. They also try to tell you that you will get a check for 30% of the cost, but that is not true at all either. You get a rebate when you do your taxes that will most likely take a few years to come back to you in full. DO NOT DO BUSINESS WITH THIS COMPANY IF YOU LIKE MONEY. I would have literally been better off just taking the money out of the bank and lighting it on fire. Now I owe these people for more than 2 decades of payments for helping me pay more for electricity than I did before they knocked on my door over and over and convinced me to buy their panels.

I was nervous signing up for solar with the size of the loan but I was able to reach the young man who sold me solar anytime I had questions or concerns. My questions were always addressed and ultimately things worked out well.

We’ve always been very skeptical but interested in solar on my home in Kansas.. We sat down with Tristan and he was very knowledgeable and answered all our questions ! He communicated with us till install, it took about three months to complete the process. But we are very happy with our system and would recommend Suntria to families !

Love Suntria best company

It was a big jump for me to go solar but I have been very happy with what it has done to my electric bill. I have researched many companies and Suntria has made the process very easy and communication was great. I would recommend Suntria to anyone who is going solar!

lied to about the cancellation period, 3 days not 90, Tristan inquired as to what we pay for elec now, and designed an undersized system based on current outof pocket cost, not what was necessary, no battery, then hassled me for an invoice that i have no idea if it is headed to collections, cannot reach ANYBODY at this company, complaints filed and 0 response, wish i could give a worse rating

Do not go with this company! The sales reps tell you anything to get you to sign. They showed me an estimate and added in 5k for a new ac unit. However once they sent it over to get financed it was just the total so I never got my money for my ac unit I had to purchase. I was told by the solar company that they did that so they can pocket the difference. It has been almost a year and my solar is still not turned on. Biggest mistake of my life.

Daniel presented the options available. Explained the benefits, pricing, etc very well. Installation crew took care of business getting things installed. Overall, great experience.

Overcoming the challenges of a three-month installation period, the exceptional final result justified the wait, and the consistent communication was an added benefit throughout the process.

Overcoming the challenges of a three-month installation period, the exceptional final result justified the wait, and the consistent communication was an added benefit throughout the process.