Suntria

Verified profile
Updated: 09 March 2024
Installer

Installing solar since 2005

Suntria logo

2.64 from 47 Reviews

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SolarReviews Expert Rating Score:

A score we give a solar company out of 100 based on 13 criteria that our SolarReviews industry experts believe are the best criteria to separate good and bad solar companies.

Good

Rating breakdown

Suntria reviews


Breakdown of consumer reviews

Sales Process

3.1

Price as quoted

3.4

On schedule

2.7

Installation quality

3.2

After sales support

2.6

Latest good review thumbs up

Meredyth | Cedar Hill, Texas | 03/19/2024

Wry Satisfied

Daniel presented the options available. Explained the benefits, pricing, etc very well. Installation crew took care of business getting things installed. Overall, great experience.

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Latest bad review thumbs down

Jerry | Houston, Texas | 02/28/2024

Run from them

I had made some bad decisions in my life and Suntria has been one of the biggest ones. Their customer service sucks and they just want their commission. I'm in the Houston area and they send a kid named Joel to lure you in. The kid knows what he is doing and seems has experience scamming people. He will make believe that he is there for you, be transparent... not there to "trash talk" other agencies but he does. After you sign up with them, he dissappears and doesn't respond to your texts. Then comes the installation part, I was told that the electricity would be put couple of hours as they needed to change the braker box which took them day... and guess what power didn't come back. I receive a text from a Antonio asking if Power is back on. I respond no and wasn't expecting this to be an all day thing as they were at my home in the morning and they left around 5:00pm and it's almost 10pm and no electricity. The Antonio guy doesn't apologize for the inconvenience but texts me that his job is to advice the electric company to turn it on. No empathy being a cold night and I work from home and need electricity as my phone and electronics died on me. Warning people...Houston... you see a Joel from Suntria come to your door... do not let him in... all are lies... beware of this company...

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Secret | Stamford, CT | 03/09/2024

Overcoming the challenges of a three-month installation period, the exceptional final result justified the wait, and the consistent communication was an added benefit throughout the process.

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Joseph Owens | Calera, Oklahoma | 02/27/2024

My rep Kevin was upfront and honest about the whole process. He communicated well with me and warned me about all the possible hiccups along the way. My overall experience was good and I have recommend them to friends and family that’s had a good experience as well.

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Dusty White | Durant, Oklahoma | 02/24/2024

Very pleased

Kevin was up front and honest from the beginning. I had a well known solar company come to my door a few weeks before, and try to give me a very bad deal. One of Kevin’s associates knocked on my door a few weeks later and I met with Kevin. His offer was substantially better and he informed me that it would take approximately 3 months after install to get up and running, and there might be a few snags along the way. Indeed there was, however everytime I messaged Kevin with a concern he immediately answered back and addressed the situation. So far my short lived experience with this company has been great. Would definitely recommend giving them a chance.

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Julia Schwartzmeyer | Colleyville, Texas | 02/16/2024

Wonderful company

We’ve had solar for almost two years now. Suntria has been wonderful to work with. Our sales rep was upfront and honest and we have referred many of our friends to them. I would highly recommend them after researching various other companies.

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George Genn | Ardmore, Oklahoma | 02/12/2024

Bad customer reps that will ghost you

If you considering Solar for your house, don't use Suntria. The a sales rep from them was a guy named Nick Tocher. If guy you're talking to this guy ask for a different person or better yet use a different company. He got me to roll another loan in to the solar loan, but then didn't tell me how the first loan is going to be paid off, until after I'd sign for the solar loan. Also Nick promised me 3 months connected to solar before I would have to make the first payment on the solar loan. This is were the deal goes shady, instead of the banks paying each other, the money is supposed to be dispersed to HIM and HE has to bring me a check. He lied about when Suntria got paid from the loan company saying the solar has to be completely installed and connected before Suntria gets paid. After Suntria got paid and the solar is connected, instead of bringing me a check he gave vague answers as to when he's going to bring the check and when the money was to be dispersed to him. He lied to me about what is causing delays in the project when delays occur as well. This all started back in August 2023 for me, the solar was installed in September 2023. I spoke with Nick asking about the money to pay of the first loan, he stated that Suntria doesn't get funded until Solar is completely connected to the power grid, this was a lie. I spoke with the loan company in October 2023 and was informed Suntra was paid back in September 2023. I asked Nick about this and he changed his story to he doesn't get his disbursement until the solar is completely connected to the power grid. So I ask Nick what was remaining to get the solar connected, he told me Suntria is waiting on OG&E due to a shortage of their smart meters. In November 2023 I called OG&E, and was informed this was also a lie. OG&E was waiting on Suntria to come fix a connection before OG&E would be able to inspect and install said smart meter. I asked Nick about this and he stammered and changed his story again. In December 2023 the solar loan is now wanting paid and the solar is installed but not connected to my power or the grid. Finally in January 2024 Suntria fixes their connection issue. Then OG&E does their inspection and installation on the same day a few days later. I contact Nick letting him know that all the solar has finally been connected asking when I can get the money to pay off the loan that was rolled in to the solar. I'm still trying to get this money from him and his company. I am tired of this sales rep ghosting me to the point I have had to contact people in their headquarters, to deal with their employee and the theft of my money at this point.

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KARINA2013 | Yukon, Oklahoma | 01/16/2024

SCAMMERS..

Suntria is a total scamming company. They paint such a pretty picture, promising things they won't do just to get you to sign and for them to get paid. i now owe on an almost $40,000 while still getting electric bills.. i never got the Generac i was promised by the sales guy. the sales guy also made it seem like i was going to get $11k at tax time. turns out it just reduces amount in taxes owed, which we don't owe anyway.. so we just don't see that 11k to put towards paying off the loan. and pretty certain they block any number i call from because it always go straight to voicemail until i call from a new number. i'm telling you, AVOID SUNTRIA AT ALL COSTS. they are out here scamming people!!!!

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Susan | Fort Worth, Texas | 12/19/2023

Great Company

I met with Stephen a while back and fell in love with solar. My utility bills were around 120$ on average a month so I was kind of skeptical on how this would work. I thought to myself there is no reason on why I should switch, I was wrong! Stephen explained everything to me and my husband and told us how this would all work. I felt really comfortable with the whole thing. He explained to us on how we can benefit from the tax credit and how ownership of the panels is way better than paying the utility companies. I mean come on I'm basically throwing my money away with Oncor. The really nice part about the whole thing is it didn't cost me anything out of pocket to get them installed. Sunrita also reimbursed me for the first three months. I would recommend solar to anyone who has a brain. Stephen is an amazing guy, if you are interested, I recommend reaching out to the company and asking for him, or just wait for one of his reps to knock on your door ha-ha.

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Guy MILLER | Emmett, Idaho | 12/05/2023

Suntria

This is nothing but a joke. Paid for this system in January 2023. It was supposedly turned on the 2nd of August. Like hell it was. The battery system has not been commissioned nor the system commissioned as of the 5th of December 2023. Also found out the so called insurance company (SOLARINSURE) stopped doing business with Suntria in 2022. But according to my contract is the insurance company for my system. That is FRAUD.. So if you have a solar system installed by Suntria, you should be going through the contract.

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Guy | Apache Junction, Arizona | 11/16/2023

Owner

No response from voice mails and they will not contact Sonnen about the battery issues. Akso electric bills no where near what they stated and still about as high as before solar

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Ron Bourlon | Edmond, Oklahoma | 11/03/2023

Don’t use these guys

I contracted in May to have solar panels installed. Still waiting. They keep saying that OGE is the problem but they can’t seem to get my solar installation finished. Have had at least 6 inspections done so far and 4 panels don’t work. Getting really tired of this. They asked me to call NEP customer service which I did and we were able to fix one of the panels. They asked me to call NEP again and NEP said someone needed to be on the roof while they troubleshot the issue. I told the solar guys that I was 62 and had paid $46K for this system and I don’t do roofs any more. While these guys are “contractors” Suntria is ultimately responsible for their work and will be named in the lawsuit. If they can’t make it work they need to pay someone who can. I have 18 solar panels that work, I paid for 21. That comes out to $2200 per solar panel. They owe me $6600 for the non working panels and attorney’s fees. If this isn’t acceptable they need to come remove the panels all together and pay my attorney fees, then cancel the loan ($46000 + attorney fees)

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Service types


Residential solar - Grid tied

Residential solar - Hybrid solar systems

Energy monitoring

EPC installation - Off-grid systems

LG Chem solar batteries

About Suntria


There is no better way to protect the value of your home and save on your utility bill than by owning a Suntria solar & battery system.

Our commitment to excellence offers unmatched service, craftsmanship, and solar technologies, backed by the most knowledgeable team of experts.

We insure our systems for 30 years including labor and parts. We’ve provided over 15 thousand of your neighbors’ solar systems in the last 17 years in AZ, TX, and NV.

We have the highest NABCEP® certification in the Solar industry.

Office locations


Select state

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Arizona - Phoenix

16807 N Cave Creek Road, Phoenix AZ, 85032

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Texas - Euless

12114 S Pipeline Road Suite 200, Euless TX, 76040

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Nevada - Henderson

480 Mirror Ct Suite 101, Henderson NV, 89011

Nevada - Las Vegas

7465 W Sunset Rd, Las Vegas NV, 89113

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- Tempe

2141 E Broadway Rd, Tempe Arizona, 85282

Certifications


Better Business Bureau

Licenses


26176

338348

Contact Suntria


Location pin
Head Office
16807 N Cave Creek Road, Phoenix AZ, 85032
Website
Website
Suntria