Sunshine Renewable Solutions

Torturous process to add a backup battery

Everything on our project took way longer than expected, and then when they were done there were things that didn't work correctly. Plan design - 2 months, Permitting - 2 months. Permitting would have been faster if I had known I needed to sign things (multiple times). That started the "90 day" expected completion. Original install was the fastest thing - less than 2 months. But then there was product failure after product failure. I sort of have to trust them that 4 batteries and 3 inverters were all faulty (manufacturer did replace them after extensive trouble shooting) - but that bad string of luck really could have been install protocols too. The second star was earned just by the fact that the team eventually pulled it all together and got us the product that we had paid for. It took a full 12 months - easily 6 months late. Management didn't even consider a reduction in price for all of the delays and inconvenience to me the customer. What should have been 2 days for install/testing ended up being 20 visits or more.

Good install, too many missed dates

Sunshine installed my solar panels 12/14/22. I signed the contract 7/31/22, so it took 4.5 months from deposit to install. I was not going to leave a review, but the owner asked me to and he said to be honest. Pros: Installers were nice, quality seems good. Sales guy was nice, great presentation. Cons: Project Manager missed every date they committed to. Made up excuses or just didn't show up. Went over the original timeline. No after installation instructions or help setting up. Example 1: Project Manager said the reason we had gone past 90 days without hearing anything was a change in permit requirements that rejected their submission. This was sent to me in email. I called the city permit office and there were no changes, the PM had simply never submitted them. The Frisco permit office has a 24 hour turnaround time. Example 2: Some back and forth and I then called to cancel our order to get a response from them and sales guy put me in touch with the owner. We had an install date set up for that week. The installers did not show up. I contacted the project manager and he said he doesn't micro manage his team and he was unaware where they were. This was sent to me in a text. I had high hopes for them based on other reviews, so I hope you have better luck.

Lack of Support

Received very prompt and professional service prior to and during installation. Installation was completed within two days but that is where everything seemed to stop. Every step of the activation of the panels required that we instigate a series of phone calls to keep the project moving forward as there seemed to be little to no communication after the panels were installed. Once operational, we were advised by multiple members of Sunshine Renewable to go with Rhythm Energy as they provided the best buyback in our area. A few months in and our electrical bills are almost double what they were before we started this process in addition to the cost of the panels themselves. We have also been informed that our panels are underperforming and not providing anywhere near what was quoted and as such will most likely not see any surplus energy produced meaning little to no buyback credit. We can give top stars for Sales Process, Price and Schedule but until our panels produce something meaningful I would have to rate poorly for Installation Quality adn After Sales Support has been nonexistant.