Sunrun Inc.

The process of installing solar with Sunrun began in septemper of 2024, full payment to Sunrun ($46,000) was made in september of 2025 and here we are in April 2026 and not a single kilowatt of solar power. Completely unacceptable business practices, incapable of getting of completing a job in a timely manner. Extemrely frustrating and disappointing. I do not know the system size in kilowatt hours but put in a figure to be able to send this message

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System fails once again, battery literally melted from the bottom and took months to replace, no show appointments and months to fix, I turned off autopay when I seen their system fail and here we are. After all that time they want me to backpay them 820+ for the 4 months of no batteries and they said my panels worked so I owe them for service, they’ve offered $200/ I rejected and now $400 final good will offer which I’m also rejecting. If you’ve read this far congratulations, now I’ve been through this with them before where my bill racked up to over $1200, yet those case managers credited the account and got me back to fully operational before, I’m not sure what happened in the years following but it seems their customer service is depleted and they just threaten you and bombard you with automated calling systems and now I’m apparently past the point of payment where I’m tinkering on the verge of disconnect which is their next plan of action. They finally replaced the battery which melted with THE SAME BATTERY TYPE but this new battery is just the old model with a metal bottom now so you CANNOT SEE IT MELT this time but its inevitable that it’s going to fail again, but it will take longer to detect as it’s not visible to you anymore. I also am aware now that they employed the salespeople at the time of sales to push these LG BATTERIES even though they knew it was a failed product and I know this because that salesperson quit because he couldn’t do it to us and maintain integrity within our communities and has told me this post employment. Sunrun is such a failure of a company that locked so many people into horrible leases and lacks accountability and integrity, as a business who is monitored by the BETTER BUSINESS BUREAU it amazes me that they still are able to operate in 2026, I’d be ashamed to wear the uniform and noticed they no longer stand in Home Depot and Costco to get people locked into their horrible business and failure of products and equipment.

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If I could get this company, a zero I would! They convinced me too invest in solar panels and that they were the number one company with great support two years later my roof leaks profusely and I have three professional contractors that proved it was because of a faulty installation. It’s been three months and I cannot get anybody to help me. They won’t even remove the panels so that I can get the roof repaired. I am so disappointed that I ever got solar panels. Much less chose Sunrun. The bill did not save me any money at all as they only divided up the average and now it seems to go up every year complete waste of time costing me now over $50,000 and still climbing

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Please contact me at 617-837-1099

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We had a very disappointing experience with Sunrun and would not recommend them. We were promised a $500 referral credit for referring a family member. I referred my brother, who completed installation, and the referral was later denied with no clear explanation. My mother also referred me and was denied her referral credit as well. This feels very misleading. The installation process was also problematic. Our system failed inspection because required components (including the car charger discussed during setup) were not installed properly. After that, it took months to get the system turned on due to poor coordination between Sunrun and the city inspector. On top of that, we are now paying more than we were before going solar, which is the opposite of what was represented during the sales process. To make matters worse, we recently had another solar company review our system and learned that we were given one of the lowest-tier battery options without this ever being explained to us. Customer service has been dismissive and has not offered any real solutions. We have filed a complaint with the Better Business Bureau and are still hoping for a resolution, but based on our experience, we would strongly advise others to be cautious.

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Sunrun is the worst. First and foremost the friend who referred me has been unable to collect her referral money because they claim I didn’t refer her in time. But I had given her name to our salesman, Chris, when I signed up. Next, there was a delay in permitting, which is their responsibility, not mine, and the system didn’t turn on until September. My winter PG&E bill was about $400 monthly IN ADDITION TO my SunRun payment. Finally, I changed my payment date and was not told that the system would always show a past due balance. Which it now does. Despite my having paid them every single month. I can’t wait to move so I don’t have to deal with this company.

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There is clearly an issue with my system. My recorded generation accepted by my electric provider has decreased by 65% between 2024 (avg production of 1452.5 KWH) to 2025 (avg of 516.42 KHW). So far in 2026, that average has gone down further to 467 KHW. Sunrun did not seem willing to help, they indicated basically there was nothing wrong with the system (numbers don't lie), and now I need to initiate a form which basically requires me to relinquish any and all legal remedies except arbitration if a dispute arrives. Further, per Sunrun's monitoring, my system is meeting expectations per my contract, so I will not be eligible for any reimbursement. However, my electric provider bills have gone from an average of $20.19/month in 2024 to $269.72/Mo in 2025 (more than 10x increase). My electricity requirements have increased as well (avg. 1431.9 khw used in 2024 vs. 1756.08 khw used in 2025), but that change is only a 23% increase, and should not result in a 10x increase in my electricity bill. Sunrun is not providing this customer the service it promised.

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I have been a Sunrun customer since 2021. We have had issues and concerns with a number of customer service and overall technical performance areas. Recently, we had our Tesla battery which was purchased from Sunrun with our Sunrun system completely die in less than five years. This problem was exacerbated by a supply chain issue. But over the course of my conversations with Sunrun I was repeatedly told this is really not a Sunrun issue because this is a Tesla battery and it is not the company's responsibility. This became the overall theme with everyone from untrained and unknowledgeable reps who lacked any empathy for the situation to people at the top that proved to be snakes. One of these people, Joe Nath, a top customer realations employee said that we would have a conversation about compensation, which he said was owed to me for the technical issues and the way I was treated as a client. Speaking with Joe last week after the new battery was installed, he determined that he could give me no more than $150 dollars for my trouble and time. I called this amount insulting and to date have not accepted the check from the docusign documents given to me to absolve Sunrun for their issues. I have had solar with small companies like Apex in New York. Their customer service team was amazing, attentive, and empathetic if there ever was an issue, which was rare. Sunrun, one of the largest solar providers is a completely different experience ran like the people that represents them, shady and incompetent.

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Avoid Sunrun. All your money goes to the execs for mediocre results while employees need 1-2 other jobs to stay afloat.

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Tony Ricketts was excellent. Very well knowledgeable about everything. Made sure we understood everything. Always available to help with questions. Well mannered and easy to talk with. Checking in with us often. Couldnt ask for a better Sunrun manager. Will highly recommend him and Sunrun to others.

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