Sunrun Inc.

Worst Company, Scam Company!

Overall experience, highly NOT recommends anyone to use SUNRUN, we hugely regret purchasing solar system with them. We got trapped by their sales, we got told we will get a 30% tax refund, the sales helped us set up a solar loan package, planned to use that 30% refund to settle part of our solar loan payment. End up we found out that is a non-refundable tax credit, as we don't have that much tax payment last year, we only got 10% tax credit back, now we have to figure out how to settle the 20% loan payment, if we are unable to that, our monthly installment will increase $80 more each month. We checked with the Sales, he said that's how he got trained by his company. Checked with SunRun, they won't take any responsibility for this. They changed their installation appointment few times in the last minute. After installation, the panel hasn't been activated for over a month and half, they said there was an internal miscommunication. For energy production, since these two months don't have enough Sun for producing energy, we are paying installments plus around $100 on the electricity bill. We feel stressed. Please do more research before you make the decision to go solar. We are super regretful to get it with Sunrun.

Ariana it’s a fantastic person to work with. She answered all the questions I had. We’ve been working for over 2 years now. Once they install the panels she stopped by just to make sure we were happy. Would highly recommend her.

Bad company

Very bad service and customer service after one month from the system installation , it’s stop working and the company didn’t know about till we call them and find that was down for three week plus big company doesn’t have tech available to come fix so they gave appointment for three week later what a bullshit bad company stay away from them

Made it easy

Solar was something we had been wanting to do but always heard terrible things about how you lease the system and have to sell that lease when you sell your house. It all sounded like a headache, so we didn't pursue it. SunRun came knocking on our door and they explained that it's not done that way anymore and the process is much better. They spent about an hour with us, telling us about the company, explaining the process, answering our questions. We felt good about it but wanted to do some research. I enquired through Tesla in the meantime and found their customer care system to be terrible. SunRun checked out for us and when they reached back out a few days later we moved forward. They were in constant contact with me throughout the entire process. It's a big coordinated effort with SunRun, the city and various contracted workers to bring it all together, but we got our system turned on and we are running! All in, it took about 7 months, but it's really something that happens without needing much of your attention or presence. On top of that, the financing for the system was even easier. SunRun was a one stop shop for solar and financing and I'm glad we went with them.

Roof leaked after Sunrun installation

After the Sunrun installation of the solar panels we later discovered that our roof leaked, and water was pouring into our living room. We contacted Sun Run and were told that they were so busy with repairs they would not be able to get anyone to us for at least 6 weeks and recommended we hire an independent contractor and forward any findings to them. We hired a roofing contractor to inspect the roof and he found a solar panel bracket that had been installed by Sunrun but not used, or removed. It was covered with a piece of duct tape, and then the tile. This had not been sealed at all and the rain obviously found its way through. He took photos to show us, and we forwarded them to Sunrun along with an estimate for the repairs totaling $1300.00 The representative Jessy Moreno called us from the Legal Escalations Department agreeing to pay the repair cost.and asked us to sign a general release, which we did. That was 2/18/23 and we have still not received the check. Jessy Moreno in Legal Escalations is no longer responding to e-mails and his voice mailbox is full, so we cannot leave messages. We are retired and since we needed to get the roof fixed, we had to pay the roofer from our savings. We have tried to find out where the check is by calling Customer Service and were told the case shows closed, but with no record of the check being sent. We asked for this case to be escalated to find where the check is. The person we spoke to was in the Phillipines, and could not supply a number for head office and only had the customer service number.

Eight years with Sunrun

My Sunrun rooftop solar system was installed in 2015. The system had functioned perfectly, other than when I had to replace my roof due to hail damage, and when my inverter failed. Both times Sunrun handled the issue promptly, and very much too my satisfaction. Recently I make an inquiry about Battery backup for my system. Sunrun representative Dean Vagamus came out and explained the options very clearly, and helped me with upcoming Xcell Energy changes. It was an informative and helpful visit. I highly recommend Sunrun for anyone interested in Solar, which should be all of us!

Sunrun's failure to make repairs

I leased solar panel system from SunRun, and it seems that over the years their ability to service or replace their equipment has deteriorated. I called in the beginning of November of 2022 about arc error message. Was told that i needed new solar panel to be replaced and an upgrade of the inverter. It is now going into March 2023 and have yet to receive an appointment to take care of the problem. I call every mostly every week and they tell me that it is in the planning department finally. It took me time and effort to get it to this point, because somebody didn't do this or that or I failed to fill out the forms. Bla bla bla. If i had not kept calling, they would have simply, and conveniently forgotten about me. I am still waiting and waiting. What would help, is if there warranty (customer service) would at least update me keep me posted so I wouldnt have to chase them down. Very unhappy and on the verge of being pissed off. At this rate, I would never ever recommend SunRun because of their poor customer service.

Worst company

This company line so much, tells you everything you would like to hear and don’t accomplish. Offer to provided service for both homes at the end came back that only one could get done. Said that will still give the 1000 bonus didn’t. They broke one of the cars park on the drive way didn’t event bother on letting us know so we could report it on time. When I call to check on the bonus a year later they ask me for a written proof How can i have it if they call me to tell me that. Worse experience ever I wish I could cancel the panel… haré been lied.

Disgusting hardcore sales with zero follow through

Stay away from this company, they are the "used car sales" of the solar industry. High pressure sales with loads of promises and assurances until you need them.

Worst mistake ever, Sunrun = scam!

I feel scammed, lied to and taken advantage of. Customer service here is TRASH and rude. They don’t offer any help if you lose your job and fall behind on payments. It almost feels like extortion having to cut $800 checks to this company every 3 months. At first it would help a bit with PGE bill, but after five 4 years the monthly bill has gone up $60 from $200 to $260, and it’s gonna eventually hit over $300 a month. PGE has allowed customers to make partial payments on late power bills, but Sunrun is like the mafia and they threaten you for payment with no forgiveness. The customer service I talked to sounded like a gangster hustling me for money, absolutely rude. They put a $20k system on my roof and now will hustle me for $60k for life of the lease. I was new homebuyer and naive and got completely taken advantage of, especially with the yearly rate increases and zero guarantee of power offset. I would have rather just dealt with PGE at least you can do partial and late payment and they are forgiving in this economy, with the bill CA passed to end moratoriums. Lawmakers need to step up and offer this same forgiveness to anyone who got duped into going solar thinking they were going green and helping the energy grid just got hustled into a very long, very costly contract with zero leniency and bill forgiveness. Shame on Sunrun for taking advantage of people!

Stay away from Sun Run

My panels haven’t been working for the past 6 months!! My electricity bill has gone up 30% more!! They keep canceling the tech that is supposed to come and check the panels. It’s very frustrating because they make you sign a contract for 25 years plus im talking to attorneys office. I want this panels off my roof!!Dont get Sunrun!

Terrible

I had my solar panels installed and now I'm getting charged by my electric company more than what I was paying without the system. The whole point of making the decision to move forward with Sunrun was to save on electric costs. Before I signed the agreement, I asked all of my questions regarding cloudy days, nights, cold weather, hot weather. The sales man reassured me that no matter the weather I would have no impact on the energy being provided. When reaching out to the company about this issue, they told me that the contract that I signed says that in the daylight hours I will be receiving energy from my solar panels and that at night from the electric company. This is very disappointing because I wish I had never been roped into this lie. I want to get those panels off my roof - there is no point in going through with the whole process when you're going to end up paying more money and having a useless system occupying space on your roof. If you get approached by a Sunrun rep. RUN !!!!! Don't be coerced into the lie

Best solar company in Central Illinois

Best solar company in Central Illinois, and basically the only one that offers solar as a service so I didn’t have to take out a $50k loan and add to my debt. For anyone that doesn’t know about solar as a service, it’s when you get the benefits of lower costs solar energy without all the liability of the huge purchase costs. You don’t have to monkey around hoping to get your government incentives, or increase homeowners insurance or monitor to make sure your system is functioning correctly. They do all that for you! It’s the shiz. I’ve seen a lot bad reviews on this website, but Sunrun has like 4.5 stars + on reviews on ever other review website out there, not sure what’s up with this website, but I don’t think it’s real. This website also doesn’t allow me to pick Illinois as the State where I got my panels and Sunrun has been in Illinois for like 5 years and is one of the biggest solar companies in the country. Might be time someone updated this website

AVOID AT ALL COSTS

Current owner (came on the house I bought) of two systems. Customer service has been atrocious Had to place new roof on, took 3 weeks to get someone out to remove, now 4 months later STILL BEING CHARGED, AND SUN RUN WON'T re intall the system and panels. Buy your own, don't use this company, they are doing all their customer service through India and Pakistan, and no one to talk to in US. I am a professional, and now having to get legal representation, to stop the charges and address their breaches of contract. STAY AWAY FROM SUNRUN

The WORST

Trying to save money and be a eco friendly family we decided to use Vivint for solar. The only thing we were paying for was our electricity usage that solar didn't cover. At first I was just a little disappointed that the panels were not providing nearly enough electricity. A few years in, we discovered we had roof damage from a hail storm and there was a leak. We had to have to roof replaced so we contacted Vivint and paid our $500.00 charge to have them remove/return the panels. I tried to get in touch with them to have the panels removed for over a month and I was getting no where so I got on Facebook and trashed the company. Seems that was the golden ticket to get on the schedule. Finally the panels were down and the roofers immediately replaced the roof. It took over a year to get Vivint/Sunrun to schedule the return of the panels. During that time they were charging me for usage every month... THERE WERE NO PANELS ON MY HOUSE! I called several times about this and was told it would all clear up once the panels were put back. That was a lie. If they are charging me for usage when the panels aren't on then were the panels actually doing anything when they were on the house. How did they come up with these numbers? I don't think the panels were actually solar. I told them not to put the panels back on the house. After all this I don't trust them and they weren't saving me any money. It was actually more expensive. They said they had to because I signed a contract. I told them that they didn't honor their part of the contract so I didn't have to honor mine. They finally forced me to let them put the panels back on house but apparently they didn't turn them on. Recently I started getting calls and emails to set up an appointment to do that I have refused. I told them I wasn't authorizing them to come to my property. Yesterday I noticed a van from Paradise Energy Solutions. It was parked across the street in front of my neighbors house. I thought maybe they were getting solar panels on their house until my Ring alarm went off and I saw the guy coming from the side of my house and walking through my front yard. He must have done something to the solar box. I called the company to tell them they were trespassing on my yard and found out that they were a third party company that Sunrun hired to update the system AFTER I specifically said they weren't authorized to come on my property. I'm in the process of getting an attorney. I don't want the panels and I'm not paying for any fake usage.

non-existing Customer Service

I started with SunRun about 8 months ago and initially it was pretty good and fast. A design was developed and then we signed a contract and setup an installation date. During the installation they realized they didn't have the right panels and installed different ones. Then we setup an inspection and our borough inspector found couple of issues. Long story short inspector had to visit us 2 more times until he signed off. Since then I haven't received any communications from SunRun and I have no idea what's going on. Oh, and on top of all that the Customer Service contact # 1 (855) 478-6786 is some sort of medical services company. and they just called me and told since they installed different panels my monthly cost will be twice as much .. So, half a year after the panels were installed it's still not operating and no one can give me an estimate when it will happen/

Worst company for Solar systems

This company cannot even fix it's phone system. please try to call and you will see that you have to enter your zip code 4 times, and after every time hear "got it" and being asked to enter your zip cone again, before you get to an operator. Unfortunately the problem doesn't stop just there, should you have a problem with your panels or system, you will have to call times until someone responds, because they will not follow up with you, and you have to follow up with them. Do yourself a favor and look for a more reputable company for your solar needs.

Great sales team- pooe performance

After having the system for 2 years my excel bills are higher than they were before I had solar and they have no answer as to why or solution

Excellent Service

Thank you Manuel ,P,Julio, Juan R. and Waldo for excellent customer service from beginning to end. Very professional great communication and finished in a very timely manner. Clean and organized work area all they way through.

Worst company ever. They have cancelled on us twice after taking time off from work. When they actually showed up, they installed all the brackets then decided the configuration they came up with wasn’t going to work. Now I have holes in my roof with brackets and no panels. Take your business elsewhere!!

Rip off

I purchased my house 4 yrs ago and it hade solar panels a couple of months ago a sales representative came to my door saying that suntunn hade purchased our account and he was introducing him self to us and to see if there was more room to put up some more panels so we asked him if there was going to be an extra charge to us and he said no that if they did install more it would not change our bill so my husband said that he wanted sunrun to clear our broker box because we needed space so he said we woul only have to pat 80 dls a one time charge so my husband singed the contract that was not even under his name and all off a sudden now we have an additional account for 25 yes for 88dls and every year after 2.9% more wtf we got riped out and aperwntly there is nothing that we can do because the sales person doesn't take our calls..... I'm filling a complaint and getting an attorney....... pls don't fall for this they rip out people

Solar So Easy!

From start to finish the process was amazingly simple with absolutely no surprises! Phil Davis the sales consultant went above and beyond to explain all the options and craft a plan that best fit our need and overall objectives. No pressure - no stupid gimmicks - everything spelled out in black and white. The install team came as scheduled and did an amazing job - communicated everything beforehand and made sure any outstanding questions / concerns were addressed before work began. Couldn’t be happier with our new system and the very affordable price tag. Thanks Sunrun!

Standing by product

I purchased a system , but in Nov 2022 it stopped working. Which I was never notified that they monitored. Called them it took over 2 weeks for someone to check system. It needed a new part. They ordered it but it still took them over 3 weeks to fix. Now after 3 months my system is now working. Called them to help with me paying over $700 a month for solar and electric. All they would give me was $75. This is so wrong. I would not ever recommend going with SunRun. Your system doesn’t work it takes over 3 months to fix and on their part they on,y help with $75. When it costed me over $1800. Do not go with this company

Panels Don't Work

It has now been two months since my solar panels were installed, and they simply do not work. They haven't worked — ever. Not from day one. I have messaged with my sales rep, who has told me various dates for the activation. After two months, I think it's fair to warn people not to get involved with SunRun. The cost was very high, and all for nothing. SunRun has claimed there is a problem with permitting. This doesn't make any sense. It shouldn't take this long to activate the panels. At a certain point, if the panels never work, obviously legal action will be necessary. This was not a headache we needed.

Worst customer service ever

I’ve been a Sunrun customer for 10 years and I can say they are on if the worst companies I have ever dealt with. When my system was first installed it was installed incorrectly and the panels were under producing. That issue was addressed around Year 4. Two years ago the system was once again under producing and after about a dozen service calls they determined that my panels were defective and due to be replaced. Two years back and forth trying to find out when they would be replaced and was eventually told that they were in a class lawsuit with the manufacturer and wouldn’t be replaced until the law suit was over. Do no do business with this company.