Sunrun Inc.

SAY NO

Is been Horrible, since they installed the panels, we didn't know when we start using them they never told us, and then, now I am stuck with this horrible company for "20 years" and I am paying TWO BILLS. They have been on like 2 months and they already have issues. And I have to pay them and pay the Utility company like yhe panels don't exists. I tried to terminate the contract and every time you tried to talk with a superior theh are busy, or they hang the phone to avoid you. Is Horrible, PLEASE RUN AND SAY NO I put one star because it was a requirement, they do not deserve it.

worst company You better stay from them

Forged documents, liars, you may be hooked and get out. Every thing written on their document is false

Selling a home is a nightmare!

I do not recommend SunRun if you have any desire to sell your home within 25 years of signing a SunRun contract. They do not credit your account until YOU send them the paperwork for selling your house. They don't prorate it to the new owners like any other utility, they do it when they receive the paperwork. Also, they continued to charge me 14 days after I sent my paperwork. Sold my house 12March Charged for the month of March on 28March Sent my paperwork for the transfer 30March Charged me again for 1 month + 2 days on 14April Even though they charge inarrers, they still charged me and my transfer coordinator and even the e-mail I sent to the CEO is ignored. I will never work with SunRun again.

TERRIBLE!!

We unfortunately bought a house that just had Vivint Solar installed less than a year prior to purchase. When I tried to set up auto pay I was told there was a past due balance from the previous owners and I'd be responsible for it if I set up autopay and I should have the previous owners call them... really? I explained we just bought the house and we were only responsible for lease from closing date forward. I finally received an emailed pro-rated invoice not due for 6 days from day I received it. Then got a call 3 days later saying we were delinquent (although it's not due for another 3 days)... since I had billing on the phone I went ahead and set up auto pay.. only to find out that they were over charging me for the monthly amount (based on our contract amount) so then I attempted to get that resolved.. over 2 hours with their customer no-service department the problem is still not resolved. I dread having to deal with this crap for the next 19+ years.... BEWARE... they are really unprofessional and you will feel like you are playing a shell game that can't be won no matter what.

Crooks

My confugeration and shade report done wrong...my loan payment is $330, my monthly pge average $65 and true up $1367. My solar is costing more than pge alone, no accountability, they refuse to fix their install mistakes! The system costs me $50,000 and it's only working two months out of the year. I see lot of 5 stars, how lucky for you. Biggest mistake if my life. Run from sun run

Stay away! It’s a really bad company

Stay away from Sunrun! It is the worst company that I had to deal with! I’ve been trying to get them to visit my property in order to fix the display on the panel for past 3 months! I’ve done everything they asked me including pictures and videos of the panel! The panel is making loud clicking noise that radiates inside the house and I’m being told it’s normal! The panels are dirty and they are supposed to wash it, however I’m being told that it’s producing it’s KW! Absolutely do not buy property that has a lease with Sunrun because they will have you sign a form that basically says I can’t sue! At this point I’m looking for a lawyer to take over as it’s pointless dealing with Sunrun! Save yourselves the headache and stay away from Sunrun!!!

HORRIBLE COMPANY AND REPS

Run people, Run the other way, it started with a door to door sales person, that lied and lied and told me how much money I would save, then I started receiving two bills, I had an existing contract from previous owner locking in toi these IDIOTS, then I start getting two invoices, Wow, now in really saving money, I did have ONE bill for around 88 dollars a month, now I have two invoices about that same price, When I tried to get someone on the line over this matter I kept getting people from India ?? The Philippines ?? not sure but terrible communicators, and in short when I refused to pay the 2nd invoicing, I started getting collection notices, Sound like a company you want to get in bed with ?? Just look at all there bad reviews. STAY AWAY FROM THESE LOSERS !!!!!

Incomplete system

I was told 3 years ago that they will install the battery backup system and even time I call they say after 6 months. Now three and half years and I got nothing.

Stay away from them, unethical!

NJ residents please steer clear of this company! They are crooks, sales reps lie to get the sale and there are no savings! They are not accountable for the damage they caused to my roof and the leaks into my dining room. Bully behavior from their support team is the icing on the cake.

Panels underproducing

I was told from day 1. My sales guy Memphis Brewer that if we signed our contract that we would be pleased with the outcome. And also that he told my wife and i that we would never see another electric bill from SDGE. We have not been happy so far. We have recieved 2 bills from SDGE the last 2 years and we got hosed from them and i had a bad feeling this would happen. Highly not recommend this bullshit company full of liars and cheats.

RUN AWAY and DON"T LOOK BACK

Installation of the actual panels was quick and they did a good job, but after that it went downhill. I knew this was going to be a process, but never did I think it would take 7 months and they still are not complete. The system inspection failed four months ago, and they just called today to schedule a technician to come repair next week and now it can take a few more months to go online. In the meantime I had to change my PGE to a different rate, I no longer could be on the tier plan, this has caused my electric bill to increase dramatically. Alvin told me that as soon as they received a copy of our PGE bill they would go online. Besides a higher electric bill, and the run around from this company they have done nothing but lie. Oh and said they wouldn't put a lien on your house, that is a lie. We refinanced our home and guess what, yep it was there. Our mortgage company had a difficult time working with them. WARNING if they knock at your front door do not shut the door, slam the door and run!!!!

Not happy

Sanders pitch was good. Now I realize it wasn't factual.

total ripoff

Had to do a re-roof on my house. I've had sunrun for about 5 years. I asked if i could have my own solar crew do the R&R but was told NO! it had to be Sunrun people (my neighbor works for a solar company). it cost me $3800. when i got the quote i thought it was going to be complicated. 2 guys took it down in less then 4 hours and installed in 3 hours. That's $950 per man per day for less then 4 hours. Stay clear of SUNRUN they will rip you off. Also, i was just informed that I could have used my own crew to do the work. Thanks for letting me know AFTER he fact.

Horrible customer service my system has not worked in two months

I thought they were the best choice at the time. My system worked fine for 3 years till the inverter went out now two months later and still have not fixed it I had to call several times to get a appointment they won't call you.

Misleading Product Warranty

Hi: We purchased our solar system from Sunrun because they part of the Costco vendor list. Installed the system in Dec 2015. The inverter broke down in Oct 2019 (within 5 years). When we noticed that our system was not collecting energy in December (typically check our generation a few times a year), we were told that they would replace it. It took till 1st week of Feb for them to do so despite us having the full warranty package. So here is their SCAM: They will not pay any part of your utility bill during the time their system is down even though you have a warranty that you purchased from them to cover your system for 25 years. Their customer care department was rude, and unresponsive. We finally took the issue to Costco who gave us a partial refund of our utility costs being the good company that they are. DO NOT BUY SUNRUN BECAUSE THEY DO NOT COVER LOST COLLECTION. Otherwise, you will have big out of pocket expenses. Also, Sunrun system is substandard to have their inverter go at less than 5 years (and from what the tech said, it happens a lot with their inverters). Hope that this helps someone not get suckered into their scam!

Leak in Roof due to Improperly Secured Bracket

I had Sunrun Solar Panels installed approximately a year ago. Once the rainy season began, we started noticing water dripping in our kitchen and family room. My roof is under 5 years old, and there had never been any leaking at any point prior to the solar panels being installed. When I contacted Sunrun, they sent one of their technicians out and he did a brief inspection. His conclusion was that there was no visible problem. Since then, I have had to hire my own roofers to come out and inspect the roof, and I myself had to conduct a test with the water hose to find out exactly where the leak was.. It has been determined that the leak is in fact due to one of the brackets that is not secured properly. I contacted Sunrun again, and was told that they will not send anyone out again to check the bracket and or fix the problem. They basically told me that I have to submit more documentation, and wait for them to review it, and they even had the audacity to suggest that my homeowners insurance should cover it. In the meantime there is a water pocket that has formed, and the leaking continues because we are experiencing significant amount of rain here.

The worst company on earth

Never use this company.They will do nothing to address your problem.If they do it will cost you money.

As a Vivint Employee, I'm disgusted with this company.

Be very careful here. As a Vivint Employee, they actively misrepresent their after-sales care. In training we are told to tell customers that we monitor their systems 24/7 and if there's an issue Vivint will reach out to schedule a service visit. This is why you must have a broadband internet connection. My system was down for a WEEK before I caught it. The tech was 4 hours late, causing me to miss a day at work (at Vivint Solar, remember!). He then informed me that he was ONE of TWO techs for the entire state of Utah. Another lie we tell is that only Vivint employees will service your system. If there's a hail or lightening or wind storm, how are TWO techs going to service the entire state of Utah? They would have to sub-contract which is one of the things I most liked about Vivint to start with. Unfortunately you just can't trust anything that is said by their staff. I created a video that details my experience. https://youtu.be/Awuzdr_vJOI

Fraudulent solar business

My electricity usage has always been low yet I had a Sunrun rep convince me that I could still save money with their service. A written contact for a stated base monthly premium and 1% yearly increases was signed, but i never received a copy and instead some weeks later found an e-mail from Sunrun that required me to accept a contract that had been altered with a higher base monthly price, a 2% yearly increase and used electronic signatures which i never consented to. If i didn't accept the contract I was expected to print and mail a denial of it that had to be received by them within 10 days. It was impossible to do because of the fact that I didn't have a printer and it was also past their deadline date. I called them up and stated my objection and the circular merry-go-round of unfulfilled promises began by Sunrun. I went through the process of getting an assessment by Sunrun which was totally false in their conclusions in terms of my electricity usage and how much solar was saving me. For over three years the battle with Sunrun continued via phone calls and e-mails with absolutely no resolution achieved and their base monthly price continued to rise causing my electricity bills to be much higher than they have ever been. I finally decided that since the contract was not valid to simply stop paying them. Needless to say the threats began from this company and most recently I notice that in order to gain access to the Sunrun site an agreement must be signed that clearly states that any complaint against the company must be settled in a California court if matters ever get to that point. There were other elements of the agreement that did their best to shield themselves at the expense of the consumer. Of course, I did not accept the terms. Additionally, the system meter has been "dead" for almost 3 months meaning it isn't producing electricity. Despite this, Sunrun expects me to pay for a system that isn't producing based upon a fraudulent contract. A complaint was filed with the Better Business Bureau and additional complaints will be filed via federal ones against Sunrun since this issue involves interstate commerce. I have read complaints on this review site along with the ones on the BBB and I can definitely identify with many of them. Lying to and stealing from elderly or anyone does not seem to bother the corporate management of Sunrun. I encourage anyone has serious issues with Sunrun to simply stop paying them regardless of threats by Sunrun and when there are enough unhappy customers this company will not remain financially solvent. This company hawks itself as the largest solar provider in this country yet it has one of the lowest ratings due to poor service, outright lies and equipment failures. If someone wants to get a solar system, then I also encourage them to get a local provider with a good track record and not a company headquartered a distance away that is unscrupulous like Sunrun.

Don't Do It

If I could give zero stars I would for our experience. We were given a system that has severely under produced since it went live. We cut down very old oak trees at our own expense which made no difference. Our first True Up bill was $2900 and the second year $3700! Production guarantee you say? A JOKE. This year they gave us $378 back. I am paying more for electric now then before solar. Sunrun and their installer V3 electric have done nothing to mitigate this issue. Our only choice is to pull the system off our home. Seriously, dont do it unless you can buy your panels outright to see immediate return. Oh and by the way they increase your monthly payment by 2.9% a year. Very demoralizing when you are already paying for electric you never receive from them. Next stop is the Better Business Bureau.

Took money from our account after we sold our house and I have b

Looked good

Their cust8wr service sucks, Their solar system is the worst

I was looking for a solar system to help ease our BGE bill, we thought sunrun wil be good but that was our greatest mistake . When we signed the contract they told us their solar will geenrate 7500kwh, after installing we noticed it isnt generating as much as we were told, so i called and to my surprise they said what was installed was 5000kwh,which is without our consent, so we asked that we want out of sunrun since they couldnt meet the contract and to our greatest they said we cant cos is a contract i thought is no longer bidding because they didnt fulfil theirs and to my surprise the customer care person i spoke with(very rude) said we signed another contract , i asked when they said online so i checked and saw we didnt ve a copy and i asked why we will sign a contract without knowing and not having a copy of the signed contract, she said is their mistake and that there is nothing she can do about that, i told her when the 1st contract was signed online a copy was automaticay sent immediately after signing and wondered why this is diiferent, she said she cant help me on that. She was so rude and unprofessional and even threatened they take my case to their lawayer when i said i stop paying. The truth is we didnt sign any 2nd contract.they acted on their own. I have never heard of a contract signed with the other not party knowing or having a copy. Secondly their panel dont generate what they claimed, now we pay more than what we were paying before sunrun cos we are practically paying sunrun for a service we dont get. No one should even consider them, they are so nice before they get you signed in and afterwards they suck.

Stay away from Vivint Solar

Worst customer service they don’t solve your problems you keep getting transfer from department to department. My house caught on fire

HORRIBLE COMPANY

This company preyed upon my elderly father, convinced him, at 75 years of age, that solar energy is great, but that he should purchase a 20 year contract. That was in 2016. Fast forward to 2020, my parents have moved to assisted living and this company made a representation to us that as long as my father made the prepayment amount that the panels would be removed from their home. That was on January 23, 2020. When we called to proceed with this after entering into contract to sell the home with the condition that the solar panels would be removed, we were told that was not the case, that their representative spoke in error. It is now more a month later and we get nothing but a runaround from this company. To be clear, we would not be in this position if 1) They had not preyed upon my father and convinced him to buy solar 2) They had not misrepresented their information. Buyer beware, stay away, far, far way!

I'm selling my home cause of vivnt solar !

This is the worst company EVER! I'm selling my home because when i bought the house it had vivint solar. They lied about the costs when I transferred the system into my name. Leasing panels and purchased panels have different set ups and costs. Most of their reps dont know the difference so beware when talking to them about the accuracy of the info you get! every time i call these people i want to pull my hair out! everything about this company is difficult !!!