Sunrun Inc.

Formam - SCOTT AND WEEKEND WARRIORS, they did excellent JOB. Thank you very much!

Great solar experience

Nam and his crew did a fabulous job!! Their work is clean. I would recommend people to get solar from sunrun

Incredibly disappointing

They totally upsold these solar panels. They had us so excited about the prospects of never paying for electricity again (just our loan payment for buying the panels). We were wronged. We've been paying more in electricity than we EVER have (even before solar) for the last 10 months and we've had solar for a little over a year. What's worse is their customer service is terrible. I have yet to find ONE SINGLE EMPLOYEE of sunrun that can tell me WHY I'm paying so much in electricity. So incredibly frustrating. Word to potential buyers, please do not do this to yourself or your family. It is absolutely not worth the hassle.

Solar power to wrong meter

Sunrun installed my solar panels in Nov 2021 to a wrong meter unknown to me. I later detected thru the increase in my bill. They breech the contract that says solar will be connected to the second floor, my floor. I complained about having a zero cumulative credit. Sunrun technicians were sent to my house and confirmed that the power was connected to the wrong meter (based on the meter # given to ConEdison). Till this moment, Sunrun has failed to contact ConEd with the correct meter # to swap and rectify the error. It is the biggest disappointment bc I did not receive any service nor saved any money as claimed or presented by Sunrun. A reasonable solar company would have resolved the problem, but they did not.

They don’t keep their word

My elderly parents signed a contract for solar and were told they would receive $ for each referral they received. My parents referred 3 friends, all whom had panels installed. This was well over a year ago. My mom has been calling sunrun and is being told she’s not eligible because it has been too long. Whose fault is that??? Where is your integrity Sunrun? All I see is you taking advantage of the elderly. Shame on you!

Tyler was very professional explain the process of what he was going to do.

Great product and great service

Sunrun Solar

Don’t waste your time with Sunrun, the worst decision I’ve made as a home owner is to sign on the dotted line with this company. Their Vermont sales rep is a liar and makes promises his mouth can’t cash. I fought for months to get the $750 “gift card” that was owed to me following install. Ooo and their $1,000 referral program generates a 1099 form, they neglected to ever mention that. They left my yard a mess, I spent hours walking around picking up debris from the install. Many months later I found 4 of the face plate screws on the inverter box were never even tightened, they were ready to fall completely out. Their customer service is beyond awful, if you have any form of an issue good luck ever getting it fixed. Do yourself a favor and avoid this company at all costs. They also promise a performance guarantee, I called and requested the guarantee 4 months ago and have still have heard or received anything. Do yourself a favor and run far far away from this deplorable company.

Install crew were great and did a Thorough walk through when they were finished

Roof and Ceiling damage with 9 months of No repair

I had a roof leak 3 days after the Solar Panels were installed and still not repaired. They (installers) came and placed a Blue Tarp on the roof and the solar panels. I have roof, ceiling damage which needs to be repaired. It's been 9 months and I am very upset and frustrated that this Company is not doing anything. I don't know if I need to get a Lawyer or contact the Media, Social Media... Any Advice?

Awesome

We have these solar panels on both of our homes. It's nice to have no electric bill!

No Critter Gaurds and Pigeon Nest

When we installed the Solar Panels from Sunrun, the sales agent promised that Critter Guards will be installed. No Critter Guards were installed. Sometime later the pigeons started building a nest and roof starts leaking. Mind this is a new house and roof. complained about the roof leak in January 2024 and couple of technicians come and check and make a determination that there is nothing they can do even though the leak is in the panel installation area. Contacted the case manager and requested documents to show how they reached conclusion. It is now March 2024, no response from them and again the roof leak continued now and then. contacted again and they refuse the come back and check, instead they want to contact the case manager again. I would have given 0 Star if possible.

Quick and efficient install!

The installer team was polite and professional at all times. They took care of the 10 panel install in less than 6 hours and had photos to show me of their work. They cleaned up their work area after the install and kept me informed if anything needed my attention. 10/10!

Horrible C/S

I have had solar for a number of years. The problem has been the lack of customer care. Let me start by saying system works well if it is not raining. That’s where the problem starts the breaker that controls the communication module keeps tripping. And has happened a number of times over the last few years. I have made appointments and waited at home but only to find out they close the ticket and cancelled the appointment because the system was working properly since i turned the breaker back on. Tried to explain that this happens only when it storms out an there must be a problem for the breaker to short out. Ask to speak with a supervisor. The rep on phone said they would call in 15 minutes waited over 1 hr no call. Terrilbe c/s another wasted day at home for me. Next time system goes down it will stay off

Techs did a very nice job very informative an cleaned up after job was completed I was very happy with the outcome its nice to be part of sunrun. Hopefully everything goes as well as it should. Thank you.

Great service fast and helpful

Not a great savings

It's not worth it to be stuck under sunrun for all the years that you have to complete the payments. And you have no option to pay it off right away. If you're going to go solar go with somebody else. I pay maybe $200 less a year. And then I actually owed for true up, at the end of the year.

Great crew

Forman Scott and weekend warriors should be congratulated on their professionalism and work ethic. They did a great job !

Installation

Sunrun has an incredible team of Professionals, they are courteous and get the job done! Nam the foreman is awsome!

great experience

It was a pleasure working with Brian. He is a super nice guy, very personable and put absolutely zero pressure in our initial and subsequent talks! Everything worked out great. He took his time explaining every step of the process. I have a metal roof and was a little concerned about it, I did some research on my own! My wife and I decided to go ahead feeling confident that if there were any issues that Brian and the crew would deal with any crisis any questions timely and professionally and without hassle. I often say that how a company handles any fears or any problem is the real measure of how good a company really is. Brian kept in constant contact with us, since our installation happened just before covid and getting the inspectors and power company to come out proved to be difficult. Brian was never hard to reach and was great at communicating. He even showed up at our house when our child was born to congratulate us. You can not go wrong talking to Brian Cartier. Sun Run scored big hiring Brian. I have had no issues with the solar system I have. It has exceeded our expectations and we are very happy with it!

Owner reciew

Excellent job by 4 man crew from Taunton MA-- professional and personable

Best in the Neighborhood

The crew was very friendly and efficient. They were on time and got the job done quickly. When I asked questions they provided the answers needed. I would recommend SunRun to anyone as my experience has been wonderful as this was the second installment with them from years ago.

Sunrun Customer Service - Deplorable!

Need to let off some steam folks, I apologize in advance. My issue all stemmed from a home inspector as I am planning to sell my home. They suggested that I get the roof inspected. I did so, and the roofing company cited 32 broken tiles. More specifically they said that they are all broken around where the solar panels and conduit are located. I decided to get the roof panels take care of for the new owner. They said to go back to Sunrun and see if they would reimburse for the repairs. I called Sunrun, got the canned response "someone will contact you in 24-48 hours". I was fine with that. Super nice gal, Katherine called and made the appointment for Jim to come out, which he did, and determine the roofer was correct and that I needed to get paid for the repairs. I forwarded all the pictures of the before and after repairs as well as the invoice. I was thinking this was smooth so far, BUT this is where it all went downhill. I was assigned a Case Manager Sherril Teller. It took 2 weeks for Ms. Teller to respond to my request. She emailed me asking for the pictures and the invoice. I gladly responded back that they had been sent to Jim and Jim confirmed that they were uploaded into whatever system they have. No response back for 2 days, she didn't have them. I was happy to send them to just her the same day. No response back, I emailed her to confirm receipt, nothing. I text her, no response. I tried to call, no answer but left voice mail, again, nothing. Crickets! This went on for 2 weeks then finally the day before yesterday, I decided to call Sunrun, again I got that canned response of 24-48 hours. This is where it gets better, I decided to look at MySunrun app to see the production of my system, AND FOUND OUT THAT MY SYSTEM WAS DISABLED UNTIL THE ROOF MATTER WAS TAKEN CARE OF. WITHOUT MY AUTHORIZATION OR KNOWLEDGE. So I called again, asked why it was shutdown, Tamica stated that I would have to talk to my case manager, Ms. Teller. I explained that Ms. Teller is not reachable. I asked to get her supervisors name, Mr. Pennington. He doesn't have a phone number, so I emailed him and Cc:'d Ms. Teller as well asking to have a conference call and determine the path forward. Bottom line, deplorable customer service, hard to understand phone that answer the phones, canned responses of "we will get someone to reach out to you in 24-48 hours, poor communication, no way to have a call escalated to a supervisor. I'm VERY upset with no one to discuss. I'm disgusted with Sunrun. The sad part is I went through Costco to get it all started.

Made the process really easy and was able to answer all my question that I have

Solar experience good wrong

I Remember when a few Sunrun representatives knocked on my door and gave my wife and I good pitch about solar power and how we would save on free installation and panels how wrong we are going to be when came said we needed more solar panels to be able to save enough on energy it gets worse a Company name Freedom Forever sent by Sunrun added so call new roofing well everything got installed and when the rain came the roof leaks started and power outages as well they will give you the run around and really not care your well unless you press the issue every day. I also have friends and family that unfortunately got on with the same problem so if Sunrun or Freedom Forever comes calling or knocking send off.