Sunrun Inc.

We feel that we have been scamed

we were told that we should save about 1,000 a year. we saved 127.00. We contacted PG&E and were told that if there wasn't a file already that they would start one of complaints. Read all the reviews if you are considering solar with them. We are in a 20 year contract that we were told that we cant get out of

Do not do business with this company.

They broke our roof during installation and over three years later, it is still not fixed right. The solar broke and it took around two and a half months to replace. It is still not producing what it should. They misrepresented what we would get. So sad Costco uses them. (I would give them negative stars if I could.)

Panels on roof 8 months. Not turned on yet. Very disappointed.

Had a good line

Most despicable company ever

I had to buy in to a sunrun cut throat contract when I purchased my home. Long story short my power bill is about $250 more per month with the sunrun lease. I only have a 1300 sqft home. This company is the biggest tipoff I've ever seen. They are absolutely ruining my home ownership.

Vivint Solar

If this company comes knocking at your door, slam your door or do yourself a favor and just don't answer. They will tell you anything to make the sale, and then when need something you will not get service from them! I need panels removed so we can have a roof repaired, been on the phone for 2 Fu--ing month trying to make this happen. Today been on hold 3 hours! so mad!!!

Horrible customer service

I got solar after they were installed I apply for nv energy incentive which I got approved for $1391.00 was send to Vivint solar because they were my payee in paperwork. I have been trying to get my money but they never call me back. Be aware this is not a reputed business

System broke - almost 3 months and counting

We have been without any solar production since February 16, 2020 and they failed to be monitoring our system so it went undetected til May 2020 when I looked at our APS bill and realized we got 0 credit for solar production. Someone from Titan Solar came out to look at our system May 27 with NO parts to fix it. I did a simple google search and found out the error code means we need a new inverter. Anyways heard nothing from them after the visit so I called on June 1st and they said they just ordered the inverter. I do not understand why it took so long to order the part and you still want your stupid lease payment for a system that is NOT saving any money with my electric bill. They keep saying you will get money back when we do your 2 year review of production. Well that doesn’t happen til September and does nothing for me right now with a $300+ APS (our electric company)bill coming. I wish they would just take this crap off my roof because since I have solar I cannot get any help with our electric bill and it’s just dead weight on my roof! Don’t do business with them.

Inexperienced installers

I got introduced to Sunrun through Costco. The company installed my system three years ago for over $27,000. On initial installation, the technicians hooked up my inverter incorrectly and it maxed at under 4000 Watts production. I opened the inverter and I checked the wiring and when I compared with the internet downloaded manual, I found the mistake. I contacted the company and they fixed the problem. I was told that the company would be monitoring my energy production for problems and to my surprise, their application indicated that there was no problem with the system when the system was down for a week. I found out the fault through a card that I installed in my inverter. The system was reporting a Riso Low with GFI indicating that there is a short in the system. I called Sunrun and I was instructed that somebody would call me back in 3 - 5 business days to see what to do and when to come and inspect the system. Double layer delays and breach of contract. That mean my system would be down for several months before a safety problem is corrected. Horrible company!

Very Disappointing Service

After speaking with the Sales Rep on how he bragged about their great customer services I chose to continue with the initial contract. I was told that I would receive a call the next day to proceed with my order. I hadnt heard back in three weeks from the sales rep. I sent him an email asking for some sort of explanation, his response was that he couldnt remember who I was and he would need to check into it. This was the second time we had looked at the possibility of solar. I'm very disappointed with this company!

So far so unsatisfied

first I went to refinance and found there was a lein on my house and had to get it temporarily removed either way I was never told about that which is a big mistake on their part, second as for serc program they never really tell u what its about or what to do , I thought I had to start earning credits before selling , but truth be told I jad to get them certified first no one ever told me that, now what ever numbers they submitted are diff from the ones they sent me so I've been waiting a month for the right numbers so can finally get certified and start selling my srecs its only be 6months that I would have lost no big deal

Put a hole in the roof that leaked and refused to pay for repair

Sunrun put a hole in our roof that caused a water leak. We reached out to Sunrun requesting they pay for the roof repair and they refused. I asked to be let out of the lease because I did not want to do business with a company that put a hole in the roof, kept it a secret and refused to pay for the repair. Sunrun said it would cost us $21,000 to get out of the lease. Run from this unethical company!

Completely terrible

During install I had to call and question the contractor after my wife said informed me "they were drilling on the side of the house". While speaking to the Forman I had ask them to wait for me to get home. The design and installation was different than what I had previously agreed to. After an hour wait the contractors were given the "ok" to complete the install. Contractors were literally running across my roof in tennis shoes. I have everything on video thanks to vivant cameras. Also ofter the install the panels are not arranged the way I had agreed to. Go figure the sales rep hasn't responded to my request.

BIGGEST MISTAKE OF MY LIFE MOST RUTHLESS COMPANY EVER

The sales process is NO different than a car salesman, LIES. I was told 95% coverage and two years later here I am still suffering with having to set my AC to 78 to 80 degrees in the triple digit Vegas heat to avoid my $300+ energy bill on top of the $92 lease that goes up every year. Called multiple times and always told that as long as the panels are producing, there isn't anything wrong here and I'm just using more energy than usual. I'm sitting here typing this at 80 degrees, its 106 degrees outside, I would not waste my time making up stories right now. The nicer the salesperson is the more polished lines of BS you will get from them to get you to sign. Once you sign you'll be sentenced to 20+ yrs.

Do your research!

When the representative explained to us the pros of solar, he ignored to mention that we will be obligatory moved from from a tiered plan with SCE (which we had before) to the time of use plan. As my bill was never too high to start with (never went into the 3rd tier), that means I will now pay 1/3 more than I did before: I learned this from SCE agent over the phone. So, I ended paying Sunrun high cost to fix my roof (which I never saw, they sent me photos!) and gave my roof for 30 years for a company that will make me pay more for electricity. When on the phone with the SCE she advised a different TOU plan than the one Sunrun put me on, which may be a little less worse (even that needed research). And she advised not to use the AC from 4-9pm in the summer, something I never had to do before!!! In a nutshell, if you are on a tiered plan and don't pay much to begin with, don't get solar. NO ONE FROM THE SOLAR COMPANY WILL TELL YOU THAT.

Horrible scam artists .Never get them .

Worst company ever. They have come to our house to fix our inverter issues 4 different time with no luck . Our panels are not producing any energy at all. Their customer service is terrible. Spoke with a manager called Angel Hoffman who was extremely rude and did not bother to even help . We have been receiving two big bills from aps and Sunrun each month and at this point we are planning to take them to court. Never get them on lease with this company ever.

Don't get solar panels your better of paying rocking mountain po

Who ever is planning to get solar panels threw vivint. Think again I got my solar panels in 2016. I called to get the remaining balance and I still owe everything from when I started. They don't tell you their second party loan member Mosaic takes all your payment for interest and they don't tell you that. So if you're thinking of getting solar panels with Vivint I would do research and not do it they just steal your money and nothing goes to the account everything goes to the interest so since 2016 I still owe the whole balance on the account and it's 2020 now.

Worse Service than the Cable Companies. Bordering on Fraud,

After installing the panels on a 20 year lease, they have left the area completely and refuse to service their panels. Customer Service is virtually non-existent when getting assistance. STEER CLEAR of this company!!

Liars, Cheating , horrible company

Sun run is one of the worst solar company. The panels are defective , they underperform & I had to pay 1200 dollars to SCE. When I approached my so called customer care manager Marc Venture , he has no clue about my file , his only goal Was to keep repeating that “ we will not reimburse “ . Company is a big scam. They have kept uneducated , untrained agents, who have no idea about the technicalities or customer care. The company was taken to the court by us twice , on both the occasions judge found sun run company unprofessional & unethical. We were awarded damages. Now even the third time ,I have just paid extra dollars to the SCE which sun run is refusing to refund The legal team sucks , customer care sucks this whole Company is biggest lie

Still waiting for referral fee

After numerous phone calls and email, we were just told that in four to five weeks they would process our referral fee for an installation that went on line a year ago. Completely unsatisfactory.

Unacceptable maintenance service

It has been 3 weeks that we have been trying to get our issue resolved with Vivint Solar. We have multiple leaks in our roof and need our system removed in order to get our roof replaced. It has been nothing but being on hold for hours and told they would call back which never happens. We have been given the run around and they have refused to give us a supervisor to speak with. They keep blaming covid-19 but they are essential workers and they are the only solar company that fir-load their employees. We have had third party companies offer to remove the panels but Vivint will not pay them for the work. Bottom line, they loose money removing and reinstalling the panels while our house gets damaged. This is unacceptable and a breach of contract! If you read other reviews this was an issue before covid-19 with Vivint Solar.

Not at all what they promised us

We were told that the system would give us at least a 97% off set. We might be getting thirty. We were told most months we would produce an overage, with a few months where we would get a small bill from Duke Energy. However at the end of the year we would get a check back from Duke for all the overage. We have never produced and overage and WE PAY DUKE ENERGY somewhere between $250-300 a month!! This was by far, the biggest mistake we have ever made. It is a complete scam. We have called and complained multiple times to basically be told too bad, the system seems to working correctly. I noticed this week that on a very sunny day in May at about 12:00 may be half the panels where getting sun light. The people who evaluated the house, electrical needs and placement of the panels clearly di not know what they were doing. We will never recover from this financially. DO NOT USE THEM!! The only positive has been the technicians who have been out to check things, arrived on time and were pleasant. Customer Service has been little help.

I wouldn't trust these guys!!!

So, we've had this system for a little over a year, and it gets messed up with a Monsoon rain....they contacted us, and someone came by to take a look at it....over three (3) weeks later...still no call....still no mention as to when this will be fixed. In the meantime, I'm paying for the panels, and paying for my electric bill. Anyone else see anything wrong with this?!?!?!?

Contract did not specify what we were told in person

When the sales reps came to talk to us they told us we were not leasing or buying, we were just paying for lower wattage, they asked my husband for some information to prove he owned the house and that was that. They never told my husband he was actually signing a contract that stated we were leasing. He thought the contract would come when they installed the solar panels, so he let them install them. He trusted that what we were told would be in the contract. Now we are stuck with solar panels for 25 years and will be paying close to $60,000 by the end of it. DO NOT GIVE ANY INFORMATION WHEN THEY COME INTO YOUR HOME! DON'T EVEN LET THEM COME INTO YOUR HOME! They are scamming people!

Don’t do it

I made a very big mistake with these con artist and I’m regretting it everyday

We were lied to upon purchase of this product!

Selfish-lying- money hungry buisness men who dont care about their customers! We got our system in Oahu, Hawaii from a door to door sales man. That person has been very polite and was a big help in the process of getting our system. HOWEVER. when we set up our system we SPECIFICALLY asked about what would happen if we sold our home. What would happen. we were told that we could take the system to our new home. What if we couldnt? the new buyers would be able to renegociate their contract for either a ballooning payment or a set rate payment. Of the 2 options we were given for contract I wanted the set rate and my husband wanted the ballooning. Because we knew we were going to be selling our house within the next year we chose the ballooning because it would benifit us more. We asked several times to be sure about new buyer options. We started the process around July 2019. After the system was planned and intalled, it took Hawaiian electric 8 MONTHS! to turn it on! ABSURD! -but not Vivints fault- We accepted an offer on our house in Match 2020 and had 2 buyers back out because they could not understand the solar system. After some back and forth between the realtor and our sales guy and vivint, Our sales guy is now saying that the set rate was never an option and that the new buyers have to take over the existing contract. That is NOT what we were told. We bought this system because the new buyers would be able to negotiate their own contract. If the buyers don't want the system then we have to pay $75,000 to buy it out because the state we are moving to they dont serve. again, ABSURD. the system its self to include labor is only worth $25,000 give or take. They will not work with us to remove the system or renegociate the contract for the new buyers. Aparently the way it works is Vivint gets investors for the system they are putting up, once the system is turned on (which too 8 months after installation to do!), then Vivint sells the system as a whole to those investors for more than what it costs to put up so vivnt make their profit, then the investors hang onto it while the customer makes the payments each month and at the end of the contract the investors will have made their little bit of profit. so the early buy out price accounts for everyomnes proffit. your essentially paying for the whole lease up front! they will NOT work with us. they are telling us they wont do anything, not even remove it and charge a penalty for breaking the lease. this company is a bunch of money hungry selfish buisness men who dont give 2-shits about their customers!