Sunrun Inc.

Don’t go solar

If you plan on going solar don’t go with sunrun they have no idea what they are doing from install to billing and there costumer service is the worst I have ever had to deal with

Unrealiable and bad company

I have been a customer with Vivant for a year and a half now and although they did come and upgrade my sub-panel and put up their panels, I am still not connected to use their service due to the company not performing the right act of fixing a leak which they created when putting up their panels. That puncture in the roof lead to a leak into my house which damaged my new ceiling. When it rains water gets in creating more damage. Now this company has agreed to work on my roof, but have denied to creating a leak into my house, how's this possible, water does not rise from the bottom of a house unless there is damage to the plumbing. When I mentioned this to them and took pictures of the interior damage they deny all aspects, when I have given them all the details from roofers of where the water is coming from. This company is not willing to fix anything of the interior and blaming all on the customer (me) as for having a faulty roof. All roofers have indicated that the leak is coming from the pedestal of which is holding the panels. This water then found its way to a weak spot in my ceiling and now the damage is there. This company is in no way or shape to operate or gain any customers. Instead of fixing something and trying to please the customer they refuse to fix anything they themselves which they damage. Unbelievable. No customer should go through this.

AVOID!! Sales is the only thing they are interested in.

About two years ago, Vivant Solar installed panels on our roof. We recently resided the house and had to have the system uninstalled (for a $350 fee). I have been trying for a bit over three weeks to get the system reinstalled. I have spent literally hours on hold before getting a support person who is unable to contact ANYONE in the right department. I have received 'form replies' to emails expressing the intention to respond to the issue in 24 hours. I have taken to calling them just about every day now. It is obvious they are only interested in new customers. Once you sign with them, they show no interest in keeping their customers happy. I wouldn't wish this company on anyone. Run away!!

don't use this company

leased solar with hero loan and sun run. Hero was awful. They didn't charge us for the first year because they get paid through impounds w your home loan. When it finally kicked in it made our mortgage go up 700mo. So we paid off our solar 20k. Only got 16 panels. Now sunrun says we don't own the solar. Such a rip off. I've heard a ton of similar stories with sun run. They still have a lien on my house too even though its paid off 2 years ago. Don't go with this company

No Answers After Payment

We were forced to go with Vivint Solar because the builder for our new home had a contract with them. We have been in home since 5/15/2020 and have yet to get the solar panels up and running. I've made numerous calls, talked to my representative over and over and I still can't get a date of when the panels will be up. We're paying for electricity and for the mortgage payment that includes the purchase of the panels.

Money hungry company

I had solar panels installed in 2016, they installed 24 panels which they placed around my skylight, since then my skylight is leaking, so I need to replace the skylight. I emailed them twice to find out what I need to do, never got a response back from either email. I then called them on August 13th and spent over 2 hours on hold, when a real person finally answered and I explained the situation, she told me it would cost me $500 to remove 4 panels to get to my skylight. I never agreed to the arrangement that the panels are in, but am paying the price now for not saying anything. I explained to them that I'm losing energy through the broken skylight, I live in the desert where the temperature is over 110 degrees daily. I am struggling due to the COVID pandemic but they were not even willing to work with me. They could have cared less about what I had to say, their customer service is horrible, and the fact that they squeeze every penny they can from you shows that the company isn't in it for you. If you go with Sunrun, beware, it's not about you, it's about how much money they can get from you.

Sunrun put a lien on my home

I would not have known this until I decided to refinance my house. Upon completing the paperwork, my broker informed me that Sunrun has a lien on my home and will not relinquish it until I pay last month's bill. Worst part about this is that I didn't pick Sunrun. My system was sold/transfered to Sunrun. I've had a number of issues with them to date. If you have a choice, DON'T CHOOSE SUNRUN!

Total Ripped off, Please be aware!!

Vivint Solar is not a honest company. Please don't get any business with them. They don't tell you at the beginning that you will be stock for 20 years contract with them or inform your bill will go way high on Spring and Summer. And very difficult to speaks with a supervisor and customer services representative won't help you. Please Please don't let them fool you, I am so disappointed. Cero stars but, I didn't gave me choice so I chose one star.

WORST COMPANY

Save yourself the headache and please find another Solar company. We have had nothing but problems since we've had it, and they don't monitor the system like they claim to, nor do they do anything about the constant issues we have. Our system stopped working in June and I didn't realize it until I received a bill from the Power Co for $150. This has happened more times than not, and there isn't anything they will do about it. Nightmare of a company!

Horrible!!! Nothing but liars, crooks, and thieves!!!

Liars, crooks, and thieves!! WARNING DO NOT USE SUNRUN! They admittedly undersized my system and refuse to fix claiming if they save me 2cents they are fulfilling their contract. My bill is $400+ still!! I asked to terminate my contract and was refused threatening me with breach of contract.. ANYBODY BUT THESE THIEVES Marc Venture and Kenneth Hanson are liars and thieves.. HORRIBLE COMPANY!!!

Terrible Customer Service

Sunrun's customer service is terrible. I kept calling them regarding my contract and it took them months and I finally called them again and got hold of someone. That person did not want to listen to my concerns, just like many Sunrun customer reps. Their goal is profit seeking and customers are treated like they don't exist.

Do not purchase Vivint solar-

Vivint solar was sold to my husband while he was sick at home fighting stage 4 liver cancer. He agreed to purchase panels. After my husband passed away i contacted Vivint because they damaged my roof when panels were placed. This issue has been going on since February of 2019 and there has not been any resolution yet. Their ' specialists' in damage resolution are liars and keep ignoring calls and emails. For you to get in touch with anyone you have to go through a bunch of people to see if you can talk to anyone. DO NOT buy their solar panels. You will be sorry that you did. And if you can help me find a lawyer that can help me solve this i will really appreciate it.

The worst customer service I've ever experienced very disappoint

We got scammed

DO NOT GO WITH SUNRUN!!

Beau was a smooth talker and I went with them even though they were more than other companies. I went with them because I thought Costco wouldn’t allow a subpar company advertise in their stores.

WORST COMPANY EVER

I purchased a house in Kailua Kona HI and it had a leased solar system on the house. I stupidly signed the agreement to take over the lease without investigating Vivant. I was misdirected by the realtor and felt pressure to sign to get the house. Now I have nothing but a BAD situation. They have called me 6 times to collect a bill that I don't even have. They finally emailed me a bill but the system isn't working properly so I'm not paying them until they get a technician out to fix it. The repair "team" was suppose to be here Aug 5-7 but they haven't contacted me. DON'T GET INVOLVED IN ANY WAY WITH VIVANT!!!!!!!!

A SCAM

If possible I'd give them 0 stars. A representative comes to your house with all these wonderful promises of a lower bill, they'll pay for the install - everything is wonderful. What they never mention is you pay for what you produce. The company makes money on top of you and still make you pay for the energy. Then, you're stuck in a 20-30 year contract that you can't even try to quote to get out of before being with them for 5/6 years. I've never heard of that in my life. AND if you want to sell the property, the new buyers must accept the contract as well. DO NOT PUT THIS ON YOUR HOUSE. IT IS A FREAKING SCAMMMM. Their customer services is also AWFUL. 4 transfers for a simple question. No one could answer us and even laughed when we asked about terminating the contract because they knew the scam we were in. DO NOT FALL FOR IT

The numbers do not add up

We can't make the numbers make sense. Eversource says we used basically the same amount of power this month this year as we did this month last year. If you put that together with what Vivint billed us for then in total we used nearly 30% MORE power than last year. There is simply NO way this can be true, we have no altered out electicity consumption to the point of consuming over an additional MW of power in the month of June. Something is wrong and rotten; the stink is on Vivint.

Quick Install-Looong transition off local power!

We began our process to solar at the end of April. Once our contract was signed, installation happened quickly, BUT no one told us about how long it would take to actually transfer from local power to solar power. Tomorrow will be Aug 1 and we still haven’t been converted to solar. STILL WAITING!! Vivint is not good with following through with phone calls. We have been chasing them down for updates. They say they will call back, but don’t. Our rep has been nice and going above to help find out what is taking so long, but we are still waiting and have had to endure the elevated local summer electric bills due to the delay with Vivint. It shouldn’t take this long (currently 3 mos) to covert!

Watch out for Brooke Willyard in the solar transfer office

If you buy a solar lease from sunrun, be prepared to have your house fall out of closing escrow. She will tell you that the transfer is an easy process, yet from personal experience does not know the county guidelines for title transfer processing. This cost of hundreds of dollars extra in closing costs and we nearly lost the close of our dream home bc we could not close esrow on our prior home with leased solar. I wish i had taken a loan for the same amount and not been stuck with a lease.

Roof Leak - Cannot get Sunrun to remove panels to fix

Over 4 weeks of contacting Customer Service daily, trying to get a firm date/time for when local installers can come remove 2-3 panels so roof leak can be fixed, and no phone calls or emails as continually promised. While the customer service personnel seem friendly and concerned, the back office is absolutely useless when trying to get anything useful accomplished. I WILL NEVER EVER recommend Sunrun to anyone.

Doesn’t even deserve 1 star

Trying to transfer service, left MULTIPLE emails and voicemails no reply.

Very bad service

Very bad service from company. No recommend for anyone.

They are horrible

Don’t use them if u can afford Tesla use them

A Dishonest and Fraudulent Company

I purchased a home with Sunrun solar system already installed by the previous owner. I stated to the transfer coordinator that my anticipated electrical use was going to be significantly less than what this system produces. A Cost Savings Addendum was added to the contract. This Savings Addendum stated that on each anniversary of me taking possession of the property, an energy analysis will be done by Sunrun based on my actual use as documented by my utility bills. And if my electrical usage were low, the difference between what I paid in the past year for the lease and what my electrical usage costs would have been without a solar system would be refunded back to me. Simple enough. Per my discussions with Sunrun's transfer coordinator – I would not have purchased this property without this Savings Addendum from Sunrun which basically would keep my electrical bills at no larger than what I actually would spend without the solar system. This was discussed ad nauseam and was agreed to by both parties in simple language written into the contract. After one calendar year has past and I've submitted all my Southern California Edison utility bills in for Sunrun's analysis, the results came back and were incorrect. I pointed this out and had additional questions as how Sunrun determined the monthly production numbers as it did not match what the historical date indicated. I asked for a detail explanation on: How the monthly production numbers were calculated – the start and end dates to be defined as daily solar production numbers were logged into Sunrun's database How the monthly negative savings were calculated Sunrun has been dodging these questions for months and still have not answered them. They decided to consult their legal department on this matter. Sunrun came back and said they would refund back to me my first year's lease payments in full since I used so little electricity. I thought that was great. Then they advised that I had to sign a legal waiver in order to get this. This 'waiver' basically removes any and all rights I have above and beyond this matter and any for future issues as well. I said no – just do the calculation and refund back to me what is required per our agreement. They absolutely refuse to do the analysis and explain to me how their numbers are calculated. Sunrun has had all the utility bills since 05/03/20 and up to today, 07/26/20, they cannot produce an analysis that is correct and explain how they arrived at the numbers to give me my refund.

Very poor of everything

Very poor service, very poor communication, unreliable equipment. Don’t do it