Sunrun Inc.

Solar installation and battery installation team

Team lead and team members did an outstanding job installing conduit wires and tubing. Worked with us to come up with a viable solution that we were happy with.

Quality service from front to back

I’ve had a great experience working with Sunrun. My panels were just installed and the crew was very professional and got the job done within a couple of hours. The point of contact, Raven, from Sunrun has been very polite and patient with me throughout this whole process.

Wish I could give this 0 stars

If you are at all considering solar, RUN. Run as fast as you can the other way. If you've signed the contract and they aren't on your roof yet tear it up and cancel as fast as possible. I have nothing good to say about anything Sunrun does. This is a crooked company that will sell you on all these great things the panels will do for your home. Once the panels are on your home they will be no where to be found. It will be nearly impossible to get them to respond to anything for maintenance or service. I was having a roof done and they don't tell you it's going to cost about 6,000 to have the panels taken off and reinstalled. Above that, it's taken me almost 6 months and the job still isn't done. You email and call to find out what's going on and they barely respond. Don't put yourself into this hole. You're better off just staying on Comed.

Nam and his team were professional, punctual, and quick with their work. upon arrival Nam explained what they were going to do and gained my approval before starting. after completion, he walked me through everything. The work looks extremely clean! Pending the assumed passing inspection, I’m very satisfied!

Excellent !!!

I am completely satisfied with my salesperson, Kim Ravenswood. She is totally professional, personable and devoted to giving clients the best possible service. I could not imagine anyone doing a better job! Sunrun the company, has has excelled so far- my inspection is tomorrow and I have no worries. Once again Kim Ravenswood is the best

Scam artists who string you along and blow you off

We got our solar panels in 2019 from sunrun, they didn’t even bother to ask if we wanted to max out our solar panels on the roof. We found out later that the tactic they use is to give you a number of panels that they think you’ll be comfortable with price wise. We came to find out later that we could have put up to 19 more on our roof. They rushed into a lease, then they had problems with the power company and didn’t tell us, communication was awful. We were told that panel cleaning and maintenance was free because we lease, we’ve asked twice for panel cleaning because of the fires and ash left to sit on them. They’ve told us to hose them down (3 story roof), that the dust doesn’t impede production, and that they can connect us with a panel cleaner for a fee. Last year we had some sunrun reps come door knocking and said they could put more panels on our roof, informed us that the original res just try to sell you what they think you’ll pay for, then said they don’t lease anymore and we’d have to buy outright. They also told us to hose off our panels or let the rain do it… I’m so over this shady, scammy company. Maybe it’s time for a big lawsuit.

Great work fast friendly

Money

Kelly was really helpful and I learned about the referral program so I might even save money.

Great service

Kim Ravenswood provided great service. The installation team was also excellent.

Perfect install

Nam’s crew is excellent very professional and hard working gentleman. Much appreciated.

Terrible Customer Service

We have had our panels up for over 10 years when we needed to replace the roof on our home. We made arrangements to have the panels removed to replace the roof now for a month these panels have been sitting on my back deck and SunRun has ghosted us in working to get them up and seeing about upgrading them. At this point, I’m ready to give them back.

Do not use this company! Sunrun

We signed a contract with sunrun for solar. Months and months later after they led us along we cancelled the contract. They are now saying we owe them $9,462.52 for work that was not done. We trusted them probably because they were affiliated with Costco. Our neighbors also canceled solar with them because it took months and months. We have now hired a lawyer to try and fight this.

Scott and weekend warriors

Extremely poor customer support

The hold times are beyond extensive and most of the support reps don’t speak clear English. It is very frustrating trying to resolve the issue I am having.

Waiting for support

My system is not working/functioning properly. Called support and was told the technician would be available 8/26 to come out and address the issue. 8/26? Today is 7/25. It will take over a month for someone to come out. Whaaaaaaaaaaa?

Our salesman Chris May was very professional and friendly, answered all of our questions and explain things in detail and followed up with us. The actual inspections took four times but we did get through it and now we’re working just fine.

Deceptive policies

Everything went great thru the sales and installation process. Sunrun sales and design told me how many panels I needed and that I would have a battery system that would store energy and then use the stored energy to supply my needs when the panels would not be producing. Surprise, surprise, the battery is being charged in the morning hours and then in the afternoon the panels are not producing enough energy to supply my needs, so the battery supplies the needed energy to run my home needs. Usually by 6PM the battery is down to 0% so i am pulling electrify from the power company (which is very expensive) for the next 12 to 13 hours until the next morning when the panels start producing.

Customer Services installation/repqir

From day of installation (in Jan 2020) the battery was not connected to the power outlets… I was told “ I” needed to run an extension cord from my battery into the house for my appliances! And the problems have continued to plague us to this day. One problem after another! The current problem is there is no power from battery to my home. We have no electricity for air conditioning, washing or cooking since May of this year. The heat is unbearable! It’s awful. But one of the main issues aside from having no power, is the kind of customer services we have received! There is a lack of integrity, a lack of professionalism, lack of communication and a lack of compassion. My husband and I are 78 and 85 years old respectively. And we have medical conditions that are excavated by the lack of power. Promises made that were not fulfilled, broken appointments without notification of cancellation. And failure to notify us of rescheduled appointment! Additionally, we have lost three freezers of food (hundreds of dollars of food) since May 2024. We are unable to prepare food so we had to cancel our food delivery services forcing us to eat out more frequently.

Misrepresentation, misleading and fraud

Hi I am contacting you in regards of my opened case what was opened on July 1st I still didn’t receive any call from case manager and it is July 23rd Melvin Marciano - 603-696-1686, it’s been an ongoing problem for past 6 month since panels were installed Every time I’m calling person never replies and agent is promising me that someone will be in touch with me in next 24 hours! The agent who installed and sold me my panels, mislead, misrepresented and frauded me, instead of $160 bill that I was promised I receive additional $300-$360 bill on the top from electric company, when they installing solars they signed me up for a night solar plan, which we later found out is not a buy back Program, so now I need to pay for difference, some guy Devon Webb called with opportunity to “HELP”, and he gave me 2 options, first - to be stuck with it for next 25 years and pay the difference each month and second - to add additional panels and battery but my solar payment will double and increase to $320/month for next 25 years, so I’m trying to understand how does it help me but increasing my bill twice? no one wants to talk or take responsibility, agent Brenton is not picking up the phone or answering my texts, why do I have to pay for for companies mistake? Both Devon and Brenton confirmed that agent was new and didn’t know what he was doing, being first time in Texas I need to talk to a manager, legal counsel or Human Resources, I’m reporting you To BBB and consumer protection agency Please give me a call back 832-769-7069 - Serj Best Regards Serj Behterev

Don’t trust door knockers

Sun run through Costco has been the best thing ever I was paying 800 a month now I pay 248 a month , I am saving almost 600 month and about 4 to 9 gs a year

Unhappy

I had my system installed by Freedom forever who is contracted by Sunrun and I am unhappy extremely with these two companies. I have not had it turned on until June 19 and since then it’s been a nightmare trying to get a hold of somebody in charge has been incredibly difficult and now I cannot get out of the contract that I have with them for the next 25 years supposedly. I do not recommend them. I don’t even have my solar established generating operating correctly and all they can tell me is that they’ll send out a service ticket and nobody calls me back. I have to continue to call them back. They do not address my concern. All they say is that it is working and that they’ll send out another ticket, do not use this company or Freedom forever

From those knocking on our door, to our sales rep Nate, to Stevie with permitting and plans, to Natalia with scheduling and last but never the least they were professional, friendly, very knowledgeable and the installation crew, unbelievable hard and focused workers

the worst company I have ever dealt with.

This has been the worst experience possibly dealing with a company. I had a friend who used them and raved so I was super excited to go green and save some cash at the same time....wrong. I think his great experience was at a time when they were starting and had quality people working and the customer service was still intact. I don't know but I do know as soon as the happy great super helpful salesperson had me sign he never got back on the phone with me and that started an endless shuffle of handing me from one new person to the next....each time having to go over everything again.....I was told it would take about 6 months and after a year I was still dealing with one issue after another...the communication in the company is non existent....nobody know what the other depts are doing so roofers, installers and technical folks have no idea and it drags on and on and because people leave so often you have to start all over again...its insanity so finally the big day comes and Im trying to just "let go" with the past but it works for a month and then stops working ( by the way they are supposed to be monitoring so they know when their is an issue and after getting a high energy bill I looked and noticed the light was not on my solar source and I called to ask and they said " oh hmmm it seems to not be working" that was months ago after many calls I finally got someone who said he works directly with the president ( he actually said that ) and I was in good hands, they came out and the guy said it was not installed correctly to begin with but it was now fixed.....a week later its out and once again im trying to get someone on the phone. The new person given to me to help me and get this settled for once and all informed me the however she was leaving on a two week vacation so it would have to wait until she returns...what company does this???? I finally wrote to the state attnys office and suddenly I get a call but that was a week ago and I have called twice to no avail and return back. I spent two hours on the phone today trying to get a person...said they would call me back in 20 and nothing.... Im going to hire an attny . I want out of my contract seeing they have not help up their end of the contract. Im still being charged monthly for a service I don't have..... all I can say is stay far far away from SunRun. they are not honest and not an ethical company.

Nurse

There customer service is bad you keep getting a run around . I know people work for a paycheck . But to not help and can’t find an answer . Sit on hold to get no where. No money back at end of the year from to electric company all lie. No power when electric goes out . There excuse is you use all you power at night ! Right don’t cook at night no lights on . Hell you can do this with your electric company . And have a generator to back up. They are lifers don’t do . Save your self. Get a generator it all lies.

Awful customer service

Our solar panels were removed 2 months ago so a new roof could be installed. For 2+ months the panels have been sitting on my patio so I have lost use of my yard for entertaining the entire summer. They are now telling me that my “case” has been closed out. After many calls and emails that went unanswered, I finally got to speak with a human being who told me the panels would be re-installed in another three months. ABSOLUTELY UNACCEPTABLE!!! BEWARE ALL!