Sunrun Inc.

Still Waiting

My original panels were installed in 2017 and provided good energy output for several years. However my roof was deteriorating and needed to be replaced. A Sunrun rep reached out to me and sold me on additional new panels, a roof replacement, and a backup battery. He never told me the process for the roof replacement involved a separate unit called the R&R (Removal & Reinstallation) team. I had to reach out to them separately and get a quote for that. They scheduled the removal and then the roof replacement. Eventually they finished the new project and got the new system activated, but the reinstallation process has been atrocious, with poor communication. I was given a date in July 2024, then they were able to move it up to June, and then both dates were canceled and pushed back to September. Now the September date has come and gone with no crew arriving. I had to reach out to them to find out that date had been canceled also, and they need to reschedule again. I am very disappointed with the way they treat their customers - especially those who decided to buy or finance their panels as opposed to leasing with them. Their customer service has been horrible.

Joseph Burns was great

All Customer Service is horrible

It took them 3 months to remove our panels for a roof replacement. I had to keep pushing back our contractor because when Sunrun scheduled an appointment, they wouldn't show up! Not even a phone call! When we finally had them out, our roof was completed in two days in April. We got Sunrun to schedule a re-install for June 6 2024. They never showed up! Today is 2 September 2024 and our panels are still sitting stacked in our yard. We've had countless calls with their CS department, with no response. Stay away from this company. I'm to a point where they can come and take their hardware and shove it where there will be no sun for credits!!

Sunrun is filled with useless lying idiots- change my mind

Sunrun is by far the worst most clueless company I've ever had the displeasure of dealing with. First, the solar took months to install and the entire process was excrement. I never actually received updates from Sunrun until I would call to complain. Service ppl would randomly show up to do "scheduled" work I was never told about and the Sunrun ppl weren't even aware of it half the time. The process started in Feb final service on in August. At first I felt bad for the sales man as it seemed the whole backend team was stupid af, now I realize he is either just as incompetent or worse a scumbag. I had to fight his dumb*ss to get a bigger system, the whole time him swearing "it was toooo much and I would over produce". The system has been on and I have severely been underproducing even with the larger system and not turning on a/c or charging my car to avoid being worse. Emon if your out there, your stupid you avoident fk. Then the arrogance of these numbnuts. I noticed that the moment they did their "final" not really final inspection the battery was not charging. For a week these idiots sat there telling me my tesla app was wrong and there system shows everything is fine and healthy. After the week long battle the morons finally agree to send a tech only to discover that not only was the battery dead but the breaker was tripped the whole time. Either their system is crap or once again they are all idiotic scumbags. Costco should not ever provide a place for these idiots to work, if I could post a negative number as a review I would. This is only about 10% of what Ive been through with sunrun screw them

Considered our Future Plans

My husband and I bought our home in 2020 and wanted to add solar to the home. We thought it would be difficult to have solar installed due to covid. The process was so smooth. There was a bit of wait before install, but completely understandable during Covid times. Our Energy Consultant was thorough and didn't just quote us for what we were using at that time. He guided us through expected changes in energy habits after going solar and included our future plans for the home (children + potential home upgrades). Side story: It is SO TRUE, people use more after going solar. I walked into the living room and asked why are so many things on at the same time. My husband had the TV, background music, and handheld device all on and literally said, "Don't we have solar?" Me = *Face Palm* Our greatest worry was we would not have power during a power outage, especially being in a home without adequate insulation and expecting a child. So our system included a battery to protect us during outages. A battery was a great call because our hayward neighborhood has so many outages throughout the year. The storms in December 2022 broke a couple of redwood tree branches on our property and the neighborhood had outages multiple times a week. We were so lucky to have power for lights and an electric heater. We were so glad that our consultant explained how California was transitioning to a more electrified state. We designed a system with more power than we needed at first. After having a baby and upgrading to an electric water heater, the system was able to cover just enough for us through the year. We have a negative bill for 3-4 months of the year and our average bill is about $11/month because PG&E charges to rent the smart meter on the home and we generate a bit of credit to cover $3-$4 of it. Not only that! Sunrun provided us a Subsidy to cover our roofing costs, which was such a HUGE game changer. The roof was probably 28+ years old and we had a couple of leaks in the roof. We got a few quotes ranging from $18k-$25k. Sunrun's cost at the time only included labor and materials. With the subsidy, our cost was only $4,000... Let that sink in for a second. Seriously, we felt so blessed. I'm sure roofing costs are much higher today because after Covid, materials and renovating costs shot through the...roof. ;) Overall, fantastic experience. I know a few people who when through a solar broker and their experience has not been as great as ours. I highly recommend going through a Local and Direct Sunrun Energy Consultant. Communication is great, you don't get transferred to multiple people, and the process is smoother.

Installation process is very bad and very snow response

I am a new customer of Sunrun. I followed the instructions provided by Sunrun. Solar system did not activate. I contacted the support and new installation number but they could not guide me and gave me an onsite appointment after 20 days which is too slow to fix the issue. I will pay the electricity bill to PGE due to Sunrun not being able to fix the issue on time.

Malfunctioning panels

Our solar panels have been malfunctioning for several months finally on August 29th two technicians arrived and spent several hours repairing them. Totally dissatisfied with Sunrun. Summer is when I am able to store and build up the most solar energy. Now I am paying over $400 dollars to Eversource besides the Sunrun billing. I would like to be compensated for the months the panels were barely functioning.

Easy process

The end to end process was great. Everyone we dealt with was knowledgeable and kind. We were kept up to date on the permitting process and once approved, our panels were installed two days later.

Exceptional and professional customer experience and work functions.

Sunrun and my sales representative/regional manager Rick Carns are the best in the solar business. I’ve run into a lot of issues with other solar companies and other sales reps and Sunrun and Rick were nothing like them. They literally gave the the best experience possible and the best product and service possible. Highly recommended! Don’t use another solar company, go with Sunrun! And ask for Rick!

Great service

What a team to compete with the best, everyone was on the same page when tKyle came out to assess the property, he was the type of hard worker that made you feel right at home and that goes with the whole team...kept it simple lets rejoice be thankful for Sun run!!

Let's Call This the "Run Around".

My spouse and I decided on solar panels for various reasons, and now the nightmare has begun. We are still getting billed by SCE even though our panels produce over 105% of energy. After numerous calls, to customer service, we continue to get the "Run Around", as no one can explain why we are still being billed. We are now at the point of filing a complaint with the Better Business Bureau and a complaint with the California Attorney General. We have been calling for over 2 months now with no resolve.

Greedy lying company

We are paying $263 a month for just our panels, got extra panels for a pool we eventually pu in and STILL have an electricity true up bill this month of almost $600!!! That means our average electricity payment this year is $300/month! Before solar we were paying, on average, $100-150/ month. We were told we should never have an electric bill and here we are paying an additional $600 this year. And all Sunrun had to say is our panels are working as expected. We are very conscientious about electricity and waste so all we can determine is that we were lied to by this company. Stay clear of Sunrun, there are too many other choices.

Bad inverter and lies...

My inverter went out June 26ish of 2024. I discovered it on July 5 2024, jumped on the phone as quick as I could and they found the inverter had failed. They gave me an app of Aug 5, I at the time asked if there was sooner. Was told not at that time. I'm in California middle of the heat waves and of course ac needs to be on. I'm disabled and require my home constant. Few days later I call and try and get sooner app, I explained my situation and at that time was reassured I would be compensated for the lost power. So from there I left it alone. Inverted gets put in and things are finally rolling. Now, the reimbursement issue is back, I'm told I don't qualify. We'll, was told with assurance that it wasn't going to be an issue from another employee. Long story short they finally agree to compensate for the month of lost power. Keep in mind, I'm in California where some of the highest rates in nation are. My true up went up over 1k. Had my solar been running I could see it go up for a month typically around 200 maybe 300. So that's an extra 700 in electricity easy. There systems for 1 month compensation is 100. For those people that lease, that's not worth it. It's frankly a slap in the face.

Solar Scam

I'll be looking into getting my solar panels removed. The company will undersell you panels then say we can give you 8 more panels for 20k and that should cover your energy bill. When realistically the panel I have are costing me more than what the energy company would charge me. I would be saving money if it wasn't for this solar scam. Do not recommend!

Review for Alex Sargisian

This review is specifically for Alex as he was very helpful for the situation we were in regarding our panels and breaker. We added panels in 2022 to our previous set and the third party installation team from Bright Planet added too many ponytails to our breaker when they were working. During the heatwave on July 11th, those ponytails melted and caused a small fire in the breaker box, but it was luckily contained in the boxer instead of spreading to the rest of the house. We only found out about the fire the next day when our AC stopped working and we called out AC company to ask them to look into it. The owner came by to check the unit, then checked the breaker and saw the fire damage to which he called his electrician to help us as quickly as possible as it was supposed to be 113 that day. The electrician was able to fix the damage for us and reconnect everything for $1200, complete with a full invoice detailing everything he did. Alex came into play the following day when he randomly arrived at our door to check on us as customers overall. He was not aware of the issue at hand and we had not alerted Sunrun yet. Despite not being our actual representative and not from Stockton, once he found about about our situation, he immediately went above and beyond for us to make sure we received a refund for the out of pocket expense and ensure it wouldn't happen again. He stayed at our home for about two hours, calling all the lines needed in order to advocate for us. At one point, one of the employee helpline call taker thought he was related to us somehow with how hard he was trying to find solutions. Alex also followed up numerous times via text to make sure we were on the right track. A few things needed to be corrected, and the process to actually getting any results took until late August, but Alex was right there the whole time. If it were not for him, we would probably had a much worse time with Sunrun and its service.

I highly recommend Sunrun for your solar needs. The process was fast and efficient. We have saved lots of money each month. Carolyn Villella was so helpful throughout the process and is absolutely amazing at what she does! I highly recommend this company.

Maika’i loa!

Maika’i loa! Great job! Joseph Burns and the Sunrun crew was very polite, communicative and gave prompt service for our installation. They even used safety measures with cones and caution tape for the work areas. I was not expecting that. This attention to detail gave me more confidence in my decision for choosing this company. Mahalo nui!

Typical sales agent, horrible customer service.

I have Sunrun panels, they tried super hard to push me to lease them but i wanted to OWN my kit. I was guaranteed aka fleeced by the sales agent promising I would get 15k back on my tax returns to put back into my loan and keep the payment the same. This was NOT correct as i only received half of that amount and now my payment has jumped up to $250 a month! I wanted solar to SAVE $$ but It does not even cover my electric bill. I WAS DUPED!!

Worst company Thief

Since I started I had issues with equipment and for more than 6 months I paid my electric company carrier and sunrun, when I complain they told me to be patient and I'll be compensate for the issues which it was a lie . Now I have equipment issues and paid my electric company but also I need to pay sunrun for their equipment issues that's why I sent my contact to my lawyer I don't want this company I rather pay my electric company I Don want to even have solar panels due to this awful experience bottom line sunrun SUCKS

Fast and Efficient

The team hit here during the specified timeframe and worked very quickly to install my panels. Everything was cleaned up. Very happy with the installation process.

Very courteous and professional crew. Highly recommended and praised

As intimidating as making the decision to go solar was to me, Sunrun and my rep Carolyn Villella were there to answer every question. Each person that came to my home was knowledgeable and curteous making the transition seamless.

Just all around great service and so kind.

Sun run excellent customer service and sales

I want to give a big shout out to Carolyn Villella she is above and beyond in explaining everything out in detail… I couldn’t be happier I highly recommend her