Sunrun Inc.

Don't gwt a solar loan

Pay up front, forget a loan with sunrun. After 6 years you are supposed to be able to pay off but they make it very difficult. They Don't call back. Or you send email and no one replies. Get different purchase price depending on who you talk too. Horrible

Steve Magee

We met Steve over a year ago and after several visits and explaining all about Solar we agree. Every thing was going good until the insurance came out to check the roof, after waiting a week or so we found out we need a new roof and the insurance company was not going to pay for it. We decided not to do anything but then we were notified that our home owner policy was cancelled so we had to find someone to replace our roof. Steve found out the it was done and he came to visit us, we decided to go Solar and with in two months the Panel’s were installed and it was turned on

Horrible, threatening customer service

Last year we went on vacation and the Sunrun bill was overlooked in 10 years. I have never missed a payment. I miss one payment and I have this person. Call me and threaten me that they will take me to court if I don’t pay the bill, it was unbelievable.

Installation

It was a pleasant surprise when the install crew showed up EARLY - which is always a shock because most contractors show up late, if at all. The crew got to work quickly and were very professional, even cleaning up after themselves at the end of the day. They answered any and all questions and were quite knowledgeable about the equipment and procedures. This was an A+ install crew!

Hugo Cortes

Hugo was extremely polite, professional, knowledgeable and very helpful. Sunrun should be proud to have him represent the company.

Interviewing For Sales Position

This company is a joke. The first time I tried setting up a time up for an interview, Jackie, whom is the recruiter, and I, agreed on a time. I received no response from her. Had to reach out and reschedule. Then, as I am sitting in front of my computer waiting to be let in the Google Meet, Mike Brennan, whom is the person that is conducting the interview, had to cancel because one of his meetings was going past the time that my interview was at. Okay that's understandable. Had to reschedule again for the 3rd time. Next day arrives, as I'm sitting in front of my computer waiting to be let into the Google Meet, 5 minutes goes by, 10 minutes goes by, 20 minutes goes by. This dude doesn't even show up. This is very disrespectful for wasting my time and playing games with me. This is a very unprofessional company and if that's how they treat potential employees, then I can't even imagine how they treat their customers. Take your money elsewhere. Stay far away from this company.

Worst company ever!!

This company is a scam do not buy anything from this company you'll get ripped off.

Worse product I’ve ever used

System has always underperformed and all they want to do is add more panels and batteries that probably won’t work just like their panels. I regularly wash my panels monthly and even had a tech come out and check the system, now it produces even less.

Zero stars. Sunrun putting elderly in harms way

We have had sunrun solar panels on our home for a few years now. We needed a new roof installed this year. Called sunrun made all the arrangements to have the panels removed, this was in July. Sunrun informed us they no longer have any technicians in our area, they would have to drive to us over 2 hours away. That’s fine, we just need to get our panels off for our new roof installation and then get the panels put back on. It took us almost 4 weeks of daily calls to SunRun begging them to schedule someone to remove the panels for us. The panels were finally removed August 30th. The new roof was completed Sept. 10th, I stared calling that same day to get on the schedule for reinstallation (knowing how long removal took). it is now October 6th and we are still waiting for someone at Sunrun to schedule technicians to reinstall our panels. When we actually get a human to speak to at SunRun they tell us they source our area out to NovaSource and we need to speak to them directly. So we call and talk to NovaSource and they tell us they are waiting on SunRun and we need to speak to them. Both companies are unwilling to help. These solar panels are on our house to keep our power on for my elderly mother who is on oxygen. This is a safety concern. No one at SunRun or NovaSource seems to care or be worried about helping us resolve the issue. But SunRun has had no issues taking the monthly payment for our lease. We just want to get our panels Reinstalled on our roof.

customer service

for about 8 years there was reliable good production, for the past 2 years the system has performed poorly and was eventually determined to need a complete system removal and re-install. A new design was approved the old system removed and the new system has still not been installed and communication from Sunrun is non-existent. Also noted is that the old system panels were left in my driveway, now 6 months and still sitting there.

System Failure

Our system failed (41 panels) but we only found out after installing their new App which flagged an issue. Sunrun's 'active monitoring' FAILED to notify us of the failure and when we called for service the next available slot wasn't available for 4 weeks. Despite 3 separate requests to speak with a supervisor or case manager, nobody is available and nobody calls back. TERRIBLE COMPANY. Find other options.

Nam's Crew in THE BEST!!

On-time, respectful, and personable! What else could we ask for??? Nam - Made sure that everyone in his crew was SAFE (my #1 personally). They were all harnassed and worked diligently between 7am till completion around 12pm! 29 Panels installed!! Thank you to Nam, Ulysses, Gui, and Luis for making our SunRun experience continue to be a positive one! Now it's tome to....BRING ON THE SUN!

System Down approximately 30% of Tome

Since installation and operational in May to August of this year (2024), our system has been down approximately 30% of the time. Plus we have had to pay for full PG&E usage. This is not what we signed up for. I cannot, in all honesty, recommend Sunrun at rid time.

Awful company

First of lying about how the product works and what it covers, extra fees i didnt have with utility before. A panel goes down and takes them months to get someone out to look at it. He diagnosis it but needs someone else to fix it. More months go by no one contacts me I keep reaching out to them. Finally 2 guys show up with no clue which panel it is and mention other components needing replacing. No one has reached back out. Why am I paying them? What a scumbag company.

Solar Install

On time, super friendly, with superior professionalism. 5 STAR experience.

Bad luck or bad service?

Unfortunately I inherited the Sunrun lease when I purchased the house. First issue was a roof leak due to the mounting posts not being sealed correctly. Of course the previous owners didn't fix it, and we purchased the house a year after the 5 year installation warranty expired. Not only did I have to pay for the roof, but I had to pay $7,250 for Sunrun to remove and reinstall the solar panels. Being the idiot I was, I thought that would be the only issue, so I installed a second circuit in order to get a battery backup. The original did not come with a battery (and one can't be added apparently) so, besides being more expensive than the power company (in many cases), I would still lose power when there was a disruption from the power company. I was told this new circuit should cover all of that power shortage (I still paid around $1,000 extra to the power company per year with the original circuit) and I could put 6 house circuits on battery backup. However, this year I'll probably end up paying an extra $2,000 to the power company in addition to the new solar/battery circuit's monthly cost (no new power requirements in the house by the way). One reason is that part of my original circuit apparently shorted when the new circuit was added. It took a year and a half for Sunrun to address it and 6 months after I complained about bad power output. That aside, the new battery circuit has been a disaster too. Because the battery drains to the grid in the afternoon, it's nearly dead if/when the power goes out in the evening (happened twice in the last year). Sure, that doesn't happen often, but what does happen often (at least two to three times a week over the summer) is that the breaker trips on the new circuit when the battery recharges from the power company, which occurs during peak cost hours for some reason! That means if we don't notice or if we're away from the house, the refrigerator and freezer that I was trying to protect by keeping on the battery-powered circuit dies in the middle of the night once the battery is drained. I've asked them not to drain the battery, but it seemed to switch back automatically. If you're wondering whether it's worth the cost in any way, I've tried to match up the daily numbers from the power company to the numbers that Sunrun provide, and there's just no correlation. Anyway, I try to talk my friends and neighbors out of signing up for Sunrun if I can. In fact one time the solar breaker actually tripped while I was discussing the problems with an interested neighbor! Definitely convinced them to stay away.

I recently had the pleasure of meeting Tony, a solar representative for Sunrun who truly went above and beyond. Tony was incredibly kind and patient, taking the time to thoroughly explain the ins and outs of solar energy. He was very informative and taught me a lot about how solar works and its benefits. What stood out the most was Tony’s dedication to helping me find additional ways to make my home more efficient. Even though I decided to wait on getting solar at this time, I am genuinely grateful for Tony’s assistance and the valuable information he provided. Meeting him was a wonderful experience, and I highly recommend his services to anyone considering solar energy.

Sunrun is a scam!!!

I've contemplated get solar before the covid started from sunrun, put it on hold till this past year, spoke with a representative Andrew, before covid then got in touch with him this past year to start th process, gave him my last to sce bills, was showing I'm using about 16.000 kw per year, so we got a pool this.past year knowing we would need a m bit more power, concluded we need 38 panels was told system will produce 23.000-25.000 kilowatts per year, yeah o thought that would be more that we need but we got them installed, with 2 large back up batteries that will store power in the and charge at not. Was told you should just have $30-$40 dollar bill from Edison just being connected, again yesh!! No high Edison bill, our normal summer sce bills would be around $750 - $950, starting may till about end September, this is current today's date is 9/26/2024, may last 4 bills from Edison starting from may was about $250 , June $457 , July $680 August $680 , plus trying to pay my commitmented bill to sunrun each month for $580, I just can't do it. One of my back up batteries went out 3 months ago, I get the run around by everyone in the office, I call a begged can sunrun help me with my power boll thar they created cause I was lied to when I got the system, they promise you anything goes wrong well be right there for you, now I. Stuck with a 35 year ppa lease plan that's not doing what I wad promise. And I. Paying more now before i got solar, when you call for help everyone gives you the run around, please please do your research and reconsider not using sunrun, they'll tell you everything you want to hear then ghost you. 1 very unhappy customer.

Sunrun Customer Support Nonexistent

Sep 26, 2024 If I could give 0 stars I would. I have had my solar system since 2014 and although my system was contracted through Grid Alternatives, Sunrun was the provider. I had to have my house re-roofed in May, for which Sunrun charged $5,790.00 to temporarily uninstall and reinstall the panels. Fast forward to August 2024. I now have a $927.00 electric bill. I called Sunrun, they remotely checked the system and said it was fine, I insisted they send someone out. They sent Grid Alternatives out. Long story short, Sunrun reconnected only half of the system. Sunrun had assured me I was eligible for compensation. They wanted to compensate $120.00 , not acceptable, they came back with a final offer a week later of $210.00. I also opened a case to attempt to recoup at least a portion of the fee they charged for their shoddy workmanship to which there has been no response. I have never seen a company So unwilling to take responsibility for their poor work and errors. Instead, they want their customers to just suck it up and take it.

Horrible customers service & horrible company

I purchased a property in September 2023, which had Sunrun leased solar system. The system was supposed to be transferred to my name in 2023 per the escrow company and per the 6 months payment we sent them, which they took and applied to the account. I was paying SCE Edison monthly, thinking it was total solar cost, until this month which I received a bill for $4,200. I was shocked. I called SCE & they told me this is a year end bill. I argued that regardless my bill shouldn't be this high since this house is in the desert, I used it 4 times a year & the system NOT only should be producing enough power to offset the usage but should have generated revenue as well. They told me that NO solar was produced since I purchased the property & to call Sunrun. I called Sunrun & the first lady I spoke to was rude, confused & didn't want to help because evidently, the system was still under the old owners name. I got the run around, called again & the same ting, they refused to speak to me. I got my escrow company involved & sent them all documentations to prove that they should have transferred the system to my name on 09/18/2023, BUT they failed. They screwed up and after numerous emails and calls, they finally transferred the system to my name on 09/24/2024. However as of this date, they still show the system inactive. I called again and they keep referring me to different departments. I was on hold for 48 minutes on one call, then 56 minutes the last call. Then they gave me a case manager "Antonio Mora" who has to be the worst employee I have ever talked to. He didn't want to deal with it, he didn't offer any help and kept on referring me back to customer service. This guy shouldn't be working for any reputable company. He sounded bothered by the call and it appears like he was working from home (Doge barking, etc). He didn't want to check on anything or offer any help. he REFUSED to give me his supervisor name. Sunrun says they record calls, PLEASE PULL THAT CALL between us and see how this guy treats your customers. He should be fired. I called the customers care department & I have been on hold for 26 minutes so far. someone from this company should pay attention to what's going on. No wonder you guys have horrible ratings & bad reviews. I want someone to do the right thing, take ownership of the mistake you guy's made and compensate me NOT only for my $4,200 SCE bill but for my $1896 escrow payment I made you on 09/18/2023 since you never activate the system as well as compensate me for my wasted time I spent trying to solve your mistake. I will never recommend you guys for anyone or use you for any of my other properties ever again.

Sales & Installation

Jeff (sales) was knowledgeable, personable & communicative on all aspects. The installation was professional, timely, quick. Great team!

Horrible customer service

DO NOT DO AUTO PAYMENT!! THEY WILL OVER CHARGE YOU AND PUT YOU TGROUGH A BUNCH OF B.S TO DISPUTE IT! YOULL STAY ON HOLD AND GET TRANSFERED FOR HOURS BECAUSE NO ONE KNOWS HOW TO DO THEIR JOB! I DO NOT RECOMMEND THIS COMPANY AT ALL, COMPLETE RIP OFF

I appreciated the whole process from start to finish. Alex V was very communicative and detailed on what to expect. The installer job foreman Joseph Burns and his team were awesome. Joseph was very courteous, professional and explained the installation process…and I didn’t have to do anything! Mahalos for a job well done!

1 year without service!

We just recently found out that our system has been down for a year waiting for an inverter, and when we called in to find out what the expectation was in getting our system repaired, they just told us we have no updates and you'll just have to wait for us to get the part and call you, after it's already been an entire year! Unbelievable.

RUN - you will be paying MUCH MORE for electrical use!

We have had Sunrun for 9 months (Since December 2023) and it was the WORST choice we could have made. At the time of sale, it sounded like a great idea - save the planet AND lower our cost for electricity. In fact, our contract and our sales rep PROMISED that if there was ever an issue with our solar panels, Sunrun would know about it before we would - basically stating that they monitor their system 24/7 and the customer is their priority. LIE. FALSE. Let's look at a typically Illinois summer...hot as hell by mid June all the way until September. Awesome! We would be able to "bank" all that sunshine into our 60 (yes, 60!) panels and our Ameren bills will be hopefully, gone. Backup to July 30, 2024. I get a bill in the mail from Ameren for nearly $900. WHAT?! I quickly look at our Sunrun app (remember Sunrun has been "monitoring" our system since installation, right?) and notice an error message on our panels. I look at our monthly solar input. ZERO. NOTHING. NO SOLAR. I scroll into June and realize the last time our panels worked was on June 29th - a month ago! Where was my Sunrun monitoring team that promised this would never happen!? Fast forward - 1 week later we have a service call (August 5) and it's apparently fixed. I look at the Sunrun app daily - it doesn't seem to be producing much, even on the most sunny days in August. Remember, we have 60 panels on our home and should be producing well over 100 kw per day. We aren't even close. :/ And...there continues to by a system error on our setup. Another call to Sunrun - they will be back out on September 11 to fix it, again. That's over a month away with NO solar and our Ameren bills keep coming. Did I mention I'm ALSO paying my Sunrun lease fee of $388 per month (and we don't have solar!). All in all, my best advice it to RUN. They make empty promises and their product doesn't live up to their hipe. Now, nearly $2500 later our system is error-free (for now) and I expect Sunrun to reimburse us for all this hassle and their poor product. I guess I shouldn't hold my breath. Like their repair service, it could be weeks away...maybe longer.