Sunrun Inc.

It takes time but worth it!

Let me begin by saying I have really high PGE bills. With a pool and air conditioning my bills hovered around the 300-400 dollar range. A nice young man stopped by my door one Saturday and he caught my attention and looking back now I am glad I did. The installation was smooth, but it did take almost two months to operate. My rep did inform me that it was a process and things would take time. Alameda and PGE both had to be involved in the process so I knew it wasn't going to be running asap. It has been 5 months since operation and I am writing this review because my rep, who has kept in contact with me said it would help if I wrote a review of my experience as most happy customers don't relay their experiences. I would definitely recommend Vivint Solar to a friend. I have in fact gotten 3 other relatives to get Vivint installed on their homes.

A huge dissapointment

dealing with Vivint has been one huge mistake. Between missed appointments and not installing the number of panels recommended by the competition -Astrum Solar and Solar City to wiring into an electrical panel prohibited by the Commonwealth of MA the have fought me every step of the way. They refuse to mount panels where the other companies both intended to mount panels. There explanation that the engineering/CAD department simply said the gain wouldnot be justifiable. Why then would two competing firms want to mount panels on a portion of the roof that Vivint said they won'twork. Bottom line - DO NOT DO BUSINESS WITH VIVINT. They have drawn this project out far longer then ever imaginable. They mounted some panels (three fewer panels then the minimum proposed by Solar City or Astrum and they are steadfast against adding those 2 or 3 panels on a roof they already have some panels on. This company will totally wear you out --STAY AWAY FROM VIVINT.

Tired of not getting help

Panels went on without a glitch.. We got our first bill.. That's it.. We were contacted by Vivint saying our panels weren't working like its supposed to.. Ok great send an technician out to fix it.. That was 4 months ago.. You call & make appointments & no one shows up.. When you call Vivint they tell you it got cancelled.. Now our pg&e keeps going up which the panels are supposed to be helping.. We are frustrated & ready to call for legal help to get them off our roof

failure to pass inspection and provide hook up system

I signed up with Vivint Solar last February and I'm still waiting to pass the local government inspection. First inspection failed because Vivint filed the wrong plans with the city. You would think Vivint would know what each city requires before they submit plans. The second inspection scheduled 2 weeks later was cancelled as Vivint didn't pay some fees to the city for the new inspection. Again you would think Vivint would know about any fee requirements. I'm waiting to be notified when the third inspection will take place but not holding my breath as the Vivint account people seem to have an aversion to notifying customers about the status of their system. No one contacted me to advise of the inspection problems. It's now July and I have not saved a penny in energy costs by signing up with Vivint. The only bright spot is that Vivint stockholders aren't making any money because of this incompetence.

Vivint Solar Panels Are Mere Decoration

I've worked in the construction industry for 20+ years and never have I seen such incompetence. While the support staff is always friendly and polite, nothing ever changes. It's like Ground Hog Day. My mother-in-law had her panels installed 10 months ago - count them... 10 MONTHS! She is still not hooked up, is told someone will be in touch after countless phone calls, etc... etc... It's as if this is Vivint's first time installing and activating solar service. My mother-in-laws panels are mere decoration and it doesn't look like anyone at Vivint will take charge and follow through to get her hooked up. Without any redeeming actions by Vivint up to this point, I would strongly advise anyone interested in Solar to avoid Vivint at all costs.

Up and running and saving money

We have been up in running since May 12th, 2015 and saved $72.00 our first month. Should save at least $60.00 this month. We are looking to save even more in July and August. When we have our A/C going along with the pool pump.... We also got $100.00 for referring a family member. We got the $100.00 after they had there system installed. Very happy with Vivint Solar...

Rip off. scam

I had system installed n felt ok about it until my vivant bill came in. My local utility company charges 37 cent a kw hour while vivant gave me 19 cents a kw hour. My bill should b about half but it's not. Further more I got a regular amount bill from my utility company. So I called vivant n they said my system readings where down for 5 months. I ask them how r they able to give me an accurate reading n they said they estimate. Bull crap they r ripping me off. Further more I called to get my system fixed. Took off from work n the guy never showed or called. So I'm stuck with this pos for 20 years. U r better off buying a system. Hawaii

What a Joke of a Company

Installation was scheduled on 06/14/2015. Vivint Solar did not show up and know phone call. I was rescheduled for the 20th to be installed. Showed up @ 8:30 panels on by 12:30 I asked what time the electrician was coming and I was told that he would be here by 10:30. After the panels where install they then told me that the electrician was not coming. I told them to take the panels off my house which they refused

Poor Execution and Operations

I want to start off by stating the only reason that they get 2 stars is because the sales process was smooth. The installation process has not been. The day of our scheduled installation I received a call stating they were put on a call to fix something and would be there shortly (this was mid morning). Of course, we had taken off the day to ensure someone was here so they could do the electrical. No-one showed up until after 3pm and they proceeded to tell me that after drilling one hole, they couldn't do anymore because it was "too late." The operations manager actually told me his guys were walking off the job even though he was telling them to stay. We arranged for them to come put the panels on the following day and electric Saturday. The following day arrived and no-one ever came. Rather then the operations manager calling me back, he had the lead technician do it. Thus to say, we still do not have solar.

frustration to the max

i had 50 panels put on my place last year, its awful. 6, 7 , 8 months later the system isnt running, i have no meter, not producing any electricity. nothing but talk from theses guys, m no meter no solar electricity credits good luck

DO NOT PASS THIS PROGRAM BY! YOU WILL SAVE MONEY!!

I had a great experience with vivint solar. The sale rep was very informative and left we with no concerns. Like most I looked online for reviews on this solar company as I have been thinking about going solar for a while now. I found some bad things that people have experience, but to tell you the truth I believe that those who only write reviews are the ones that have had a terrible experience. All of the people that I have talked to that have vivint love it! So I decided to get my site surveyed and get a design.After that I got my design and loved it. I knew I made the right decision with Vivint because they were great. The process took 6 months because of all the required inspections, but it did not take up my time. I would rather save money then complain about the process, which is understandable of being a bit long as there are alot of regulations that the state and the utility company as to take. This company will save you money as it has for me! I would recommend Vivint to all that qualify.

Pyramid scheme

Vivint Solar is nothing but a BIG pyramid scheme. Was told a completely different story from the salesman then what the company will offer you. Was never told we were going to have to pay for the energy my panels are producing. Our monthly Vivint bill has been more then our Edison bill has ever been in the 32 years we have lived in our home. The company's phone service SUCKS. You never get to speak with someone that know what they are talking about. The only answer they will give you is you need to wait the full year to see your benefit from solar. Well when your on an income that didn't allow for a bill twice the amount then what you usually pay in March, April and June. The salesman very professional as well as the installer, but as for the the saving with this company there is NOTHING.

Greta savings

Great savings, great referral by my neighbor. I am really happy about my service,it only took 12 weeks to install. Great customer service at Framingham, Mass.

kaye

It took Vivent over a year to complete the installation and for our system to function. I was promised that it would only take 3 months! There was excuse after excuse, delays were always blamed on someone else. I took down my Vivent solar sign outside my house because I don't want to support the company anymore or have someone experience what I went through. It remains to be seen whether or not we will save any money on our electricity and now I am concerned that this was not the best plan/service to use.

Best Solar Company Out There

I am very excited to have solar at my house at no cost! Vivint.Solar was and is a great company that really took care of me as a customer and provided me with a solar product to save me money. I couldnt be more happy with the results I get for paying less for energy. The sales rep that came to my house was extremely polite and guided me through the process very carefully. At first I was a bit concerned after looking at other online reviews but once I went on broad and made sure all my concerns were answered the process was simple and easy. I sat back and watched the process take place. From the day I got the survey on my house done to the time the system was running it took about 5 months. I was patient as you will have to be because you can not simply put panels up and expect it to run the next day. There are required checks that I respect and understand that need to take place before there is a green light to run the system. But now I am up and running and am loving the savings. The greatest part about it is that there is no cost to the program. you start saving as soon as the system starts running. I have saved over $1200 so far and counting. I would recommend it to anyone looking for solar to save money.

$140/month savings

I have been looking into solar for years, and cost was always a deciding factor for me, until I met a Vivint Solar rep! No cost, and a guaranteed lower rate, it sounded too good to be true. However I can tell you that in the six months my system has been up and running I've saved about $140 a month compared to my bills last year. My system was designed to reach 65% offset but because of consistent overproduction I'm averaging about 88%. The Vivint process was easy and straight forward from start to finish, the rep took care of everything and answered all of my questions, putting my mind at ease. The savings is great but being able to log into my account center and see how much coal isn't being burned to power my house brings me a moral joy. As of 6-5-15 my system has saved 8739 pounds of coal from being burned since it was commissioned in January. Overall I would say working with Vivint not only gave me control over what I pay for power, but it also allowed me to help preserve our planet's natural resources.

Great Program if it ever gets turned on!!!

If you are looking to take advantage of the savings that the sales person sells you on be ready to wait with Vivint. They did a great job getting my panels on the roof but after that they dissappear and months go by and you won't hear from anyone. You will need to hound them and become the project manager constantly calling them to get information. If your lucky the system will be operational in 6 - 8 months after you say yes. So just don't expect to start saving money anytime soon after the sales person gets you to sign. Extremely unsatisfied with the level of communication and the follow through of sales to complete project.

process moving along

Super installer

Fast service

Everything went well, it took them 12 weeks to get me up and running. It took NSTAR and my town 5 more weeks to approve it and get it running. It has been 6 months and my system is producing a bit more than promised. I am pretty happy with Solar electricity.

Don't buy from Vivint

I entered into an agreement with Vivint Solar in June of 2014, today May 26th 2015 I have yet to receive permission to throw the breaker. 12 months since I signed a contract and they have been unable to get the system approved, they filed permits incorrectly that took 5 months to get corrected. Plus when its all done they start to threaten me if I don't throw the breaker and start paying them the day they finally get approval to turn it on. There lack of professionalism is unmatched, hands down the worst company I have ever been involved with and I strongly suggest you don't use them.

Great process and service

My installation got done really fast. The town took 3 weeks to approve the building permit and NSTAR took an extra 2 weeks to light up my system. It took 8 weeks for Vivint to install and 8 weeks for the rest of the process. Greta service overall.

do not trust this company

Panels have been on my house with no power to them for a year. Told me and my wife the panels would offset my electric bill by 85%. But now they tell me that the best that they can do is 50%. All they can say is sorry, but that is not good enough.

Process moving along

My experience has been great so far, had my electrical inspection today and expect my building inspection to be completed by the end of this week or early next week. I have dealt with many different employees from Vivint during this process. And I can honestly say they all have been honest and up front and their timelines have been on target. I understand this is a process and nothing happens overnight. The Vivint employees who work out of the Raynham Ma office have been great. I figure I will soon be saving a nice sum of money on my electrical bill. I am still very Happy with my decision to go with Vivint I had several other company's interested in my business and I believe I made the right choice with Vivint and have recommended them to my friends and family... And as long as all goes well I will continue to do so...

After sales support is horrible

Panels were installed in my house 4 months + ago. I am still waiting to have the system operating. It has been practically impossible to get straight/honest answers from people in the company. I get canned excuses and apologies. The so called "district manager" does not return messages...I have checked with neighbors and their experience has been the same. The worst service experience I've had with a supposedly "serious" company!

Install Complete

Installation went great install crew arrived on time and addressed all the concerns that I had, They were fantastic. Panels look fantastic. install was neat and done really well very, very, very happy... The Solar Edge power optimizers and inverter are of very good quality and should provide years of great production... System is turned on for testing a few tweaks need to be made to get it up and running to full capacity before final inspections and before the Net Meter is tied in. Overall great experience. Oh and last but not least they were able to fit another panel on my roof which was great. Honestly a great company to deal with. I will update as the inspections are done and let you how they did getting the system fully operational...