Sunrun Inc.

Mike brand

Mike Brand was my advisor and I have recommended him to my friends and family. He's is a stand up, honest guy and so helpful. He is an asset to your company

Awesome everyone should do

I was super skeptical but like they told me what did I have to lose. Did it really expecting to be screwed and still haven't had a catch 2 years later. I say why wouldn't you? Everyone complaining and the panels are free and they save you money. Quit complaining it literally free money take advantage.

Very happy

I had my system installed a few months ago. Sales person was very nice and helped me understand how solar works and how it will benefit me and. He shot me straight and helped with the process. Glad I went with vivintsolar.

Happy in Wenham

My husband and I used Vivint based an a recommendation from a friend. We have been totally pleased! The only problem we experienced came from National Grid not wanting to hook us up properly, and I suspect that has happened to others who are dissatisfied. We are thrilled.

Horrible experiance

I mistakenly signed a contract 2 years ago, and had the panels installed less then a year ago. I have not seen that much of a savings. DO NOT GIVE THEM YOUR DEBIT CARD INFO. They have taken out large sums from my account with out my approval. I am looking into legal ways to get out of contract and will be reporting them to CFPB. STAY AWAY!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Perfect choice

Great company sales door to door young lady was amazing very knowledgeable explained every process step by step has been in contact with me via txt and via email. Best part they held the permit and insured the equipment all I needed to do is consent for Vivint to use my roof to place the panels . I couldn't had made a better choice saving money and helping the environment.. We all should have solar panels and do the right thing

Horrible experience

My experience has been horrible. "The salesmen will tell you anything just to get the sale" this is the exact quote of Vivint's installer. He added the "they don't know what they are talking about". I asked this installer to merely move a 3' piece of PVC conduit over 20-30 inches so it would not be visible from the street. This so called (20 something yr old)professional went off on me(a 60 yr old man)ranting and raving that he was sick of old men thinking they knew everything. He added "what do expect when your getting something for nothing". I asked this young man to leave my property. He refused. He then threatened to come back and deal with me after the installation. Do not expect the salesmen to be your friend after he makes the sale and do not expect anyone from the local office to reply to your complaints. I had to call Utah. As of this date, I am waiting for them to reply to my request and concerns.

Stay away, be warned it is as bad as it sounds!

We just celebrated our one year anniversary of signing up with Vivint Solar! The only problem is, the system is just sitting there, DOING NOTHING. The panels have been up for 5 months, the electrical contractor finished 3 months ago. No one calls back, no one answers emails and we have no recourse that we know of. The guy that signed us up (long since gone) assured us it would be up and running in 8-10 weeks!

Satisfied in Hopedale

We have had absolutely no problems with our solar panels since the initial installation. Our last four National Grid bills have been for zero dollars. We currently have a credit balance of $117.

Happy

Everything went fine. Just as planned. I'm saving over $100 a month already and it was just installed in may. Apparently it's going to get even better as time goes on.

Worse Solar Company

Vivint placed 11 panels on my home since June 2014 and as today August 28 2015 we haven't been hooked up it seems that we are stuck with 11 dummies on our roof. And all we seem to be getting every time we call is we're sorry for the delay, can someone please help me or get these elephants off my roof.

Saving 32% - Thanks Vivint Solar NJ

We have had a great experience with Vivint Solar. We have been live for a year. I just compared my bills over the previous year- We are saving 32%. That extra $75 per month sure comes in handy. The salesman said it would take 6 months - we were live in 5 months. . Thanks again Deb in NJ

Simple process good savings.

I liked the way our Vivint Energy Consultant explained the process and helped us qualify for the no cost system. Now we are saving close to 50% off our electricity bill. Everything was smooth and easy.

Saved a lot of money

A guy named Nick introduced us to the program. The installation happened within a week. And because of permits and inspections it took a few months for the panels to work properly. But this is saving us a lot of money now! Our bill used to be around $150 a month and now it is cut down to $100. And it's green energy! Thank you Vivint

We are very happy !

We are very happy with the system there was a little bit of a delay in The ending process of it being functional. All and all we gave excellent rating for this product, we are very very happy with the product. all in all we gave excellent rating for this company and solar. Thank The Dawson's

I'm SORRY

This is all I get when I call them. I have been waiting for 8 months for them to hook the system up, they keep giving me the run around and telling me they are sorry and they will put me at the top of the list

Getting the Runaround!!

After being told that it would take 1-2 months from the time that I signed to have solar running, I am now at month 4 and still nothing. There was an inspection 6 weeks ago but failed because of a missing placard. I get that that different cities have different requirements but it took 6 weeks to have this placard made and yesterday was the re-inspection. Guess what, it failed again and Vivint needs to make a new placard because they didn't get it right the first time. When I asked why it took 6 weeks to get the placard made I was told the person who handles these types of issues was on vacation?? One person in the entire organization that handles these issues and everything shuts down while this person is on vacation!! The worst part of all this is I signed in April and if this had happened like I was promised I would have had the solar going the entire summer. At this rate the panels will be turned on at the beginning of Winter. I literally (no joke) had about 40-50 different people soliciting solar in our new development and I REALLY wish I would of went with a bigger name who stands behind their promises.

Delays

Don't sign with this company. The get the solar panels on fast but everything else is a delay. I was told everything would be up and running within 6 weeks, now I'm told it could be 3 to 6 months more. I was never told this because they knew I would have never signed if it was going to take so long.

Worst Solar Company Ever!!!

8 months ago when I signed the agreement with Vivint I was told my solar system would be up and running before the hot weather of summer arrived. Andrew ( sales rep) promised everything would be great. Well...... The panels went up on the roof one week later and there they sat for 8 mo the. it's been one excuse after another as to why it's not hooked up, and Edison wasn't the problem. One week after the City signed off of the permit I got a letter from Edison saying I could turn on my Solar system. Now that summer is almost over, my system IS turned on and guess what....... As of August 13, 2015 it has produced 0 KWh. I have called and got no help, no answered or return calls. Big big mistake!!!!!

MADE A MISTAKE OF DEALING WITH VIVINT SOLAR

IT HAS BEEN ALMOST NINE MONTHS NOW SINCE WE STARTED OUR BUSINESS WITH VIVINT AND UNTIL NOW OUR SOLAR SERVICE HAS NOT BEEN ACTIVATED. THE SOLAR PANEL WAS INSTALLED BUT THE STAFF AT VIVINT ALWAYS HAS AN EXCUSE WHY SDGE AND THE COUNTY HAS NOT GIVEN US AN APPROVAL. MY HUSBAND CALLED BOTH SDGE AND THE COUNTY AND WAS TOLD THAT VIVINT HAS NOT DONE ANY REQUEST TO SCHEDULE THE FINAL INSPECTION. WE HAVE TO INITIATE THE PROCESS THE FINALIZE. IF WE HAVE A CHOICE WE WOULD NOT HAVE DEALT WITH VIVINT.

Savings!

My PG & E bills in the summer range upward of $600 per month, at $.30+ per kw. Vivint is $ .15 per kw!

Avoid the lies and aggrivation!

I initially signed up with Vivant solar because they promise cheaper energy and "outstanding customer service". However, since signing a contract with them back in Oct 2014, all I can say is everything they promise their consumers is anything but. Below is a list of problems I have encountered that many other consumers may want to consider before even thinking about choosing this company. 1st- it took 5+ installation dates OVER THE COURSE OF 8 MONTHS! (which is a lot more then they say it will take when signing up with them). 2nd- Now that I am activated with them- there wifi signal is terrible between the meter and system - and after over a month still has yet to be rectified. This is BAD for the customer because when their wifi signal is down they "estimate" system production in which they over charge the consumers!!!! 2A----and this " consumer maintenance free" system they "brag" about is also anything but as they initially tried having me work and solve the issue to a system I know nothing about. After my first attempt failed I have only been ignored in my emails and phone calls. My systems wifi has been down since June 22 with only 1 person have been in contact with me since. I keep getting promises they will call back but never do. 3rd- opposite what my sales rep told me....the KwH overage your system produces DOES NOT get credited in KwH with your utility provider for "bad months".....in fact it is quite the opposite. I am paying 10.5 cents per KwH.....and in my months since being a customer I average about 500 unused KwH per month that I am paying for but am not using....HOWEVER, instead of those 500 KwH being stored on my utility account for when the system has a bad month due to weather, I end up getting a monetary credit of only 1.6 cents per KWH.....that's right- I'm paying 10.5 cents for unused kilowatts and only getting 1.6 cents per in return.....add that up with my monthly average of 500 and I'm loosing over $40 per month! All because Vivint installed a big system that produces over 90% energy (which I was told by my sales rep cannot happen due to my states legislature. And that a company like vivint can only produce 90%). Today, July 27th 2015, I spoke with another representative trying to get answers. Come to find out Vivint enrolled me (without knowledge or consent) in a program called Mass ACA. This program is designed for bigger solar systems and sets a cap on what a utility provider is set to reimburse you with unused KwH's. Why do I need a system that generates 1500+ KwH a month when I am only using 1000? I was told the system would provide 90% of my energy NOT 150%!

Love my solar!

20 panels installed, running, and saving my family money! From installation until the power company provided the PTO was about 3 months.

1 Year and still have not been able to use my solar power!

I started working with Vivint in June of 2014. It is now July 2014 and I have not been able to turn on the panels! My plans have failed the city's permitting proces twice. I have had several "no show" appointments that were scheduled by Vivint Solar and my panels are missing parts!!!!

waiting 1 year still haven't turned on panels

last july 2014 signed with vivint panels finally installed in may 2015 waiting to turn them on 2 months. contacted home office in Arizona they are extremely pleasant but clueless why PSEG / paperwork is delayed.