Sunrun Inc.

Don't make the same mistake I did trusting Vivint Solar

Please don't get suckered into this company's scams and lies. I agreed to put solar panels on my roof if they could be taken down for upcoming remodeling. My salesman stated that was no problem and that for $500 they would be taken down, stored, and put back up. When I called to have this done they stated it would cost over $1,800. When I informed them of the price agreed upon by my salesperson they stated they would get back to me within a week. It is now almost two months later and they are still on my roof. I have called them more time than I can count and when I talk to their customer service people or their "Team Leaders" they simply lie with promises of call backs to get you off the phone. I've been told the salesman hasn't gotten back to them (how can you not get in touch with your own salesman), that my issue has been elevated to corporate (but I can't speak with corporate or know what corporate is doing if anything), and that I may speak to Human Resources (when I said I wished to speak with them I was told Human Resources was actually an answering machine and then they refused to connect me with it). It's just lie after lie after lie. They do not take complaints seriously and now the panels are holding up my construction and costing me money, not that they care. Not to mention that the electric savings are lousy after their fees. Please, please don't make my mistake, find another company that isn't this horrible money grab scam.

Awful service

My panels were installed over 6 months ago and my panels were just turned on this week (Sept.18, 2018). That alone is pretty ridiculous to me, but there’s more! Since the city’s final inspection (which was on June 4th) was completed and submitted, I have been continuously calling Vivint to check on the status of everything. The first time I called was about a month and a half after the inspection and I was told that sometimes it takes a while for everything to be submitted and processed and I was understanding of that, but time continued to pass and nothing. So I called several times again and every time I asked what was the hold up, I got the same excuse “we’re still waiting for the city report to be submitted.” The last time I called and got the same story I asked for the city inspector’s number so that I speak to him myself (which I did). The city inspector confirmed that the report was submitted the same day of the inspection and just to confirm, he sent it again the day I spoke to him. I allowed a few days to pass then called Vivint again and guess what, same story! By this time I was furious because I knew this story was complete bullshit so I threatened to remove my panels if someone didn’t do their job and had them running by this week. The fact that it took for me to give them a piece of my mind and even threaten to remove the panels in order for people to do their job is beyond. But I’m not done. After the solar panels were installed, my husband and I noticed some shingles on our front yard but didn’t think much of it. We just thought they needed to be removed for the installation. Anyway, over the summer we noticed a leak in the house and when my husband went to the roof to check it out, there were shingles missing and wood was just exposed and soft. We called Vivint about that issue so they sent someone out here to “take care of it” after that, we received a call from Vivint stating that they weren’t responsible for the damage. Now I know for a fact and so does my husband that our roof was just fine before these panels were installed and the fact that they want to say they are not liable well, that just infuriates me even more!

Stay Away from Sunrun's scams!

I was tricked into a 20 year lease based on a false premise: that my system would be cheaper than the local power provider and that I would not have to worry about times of day to use the energy. Boy was that wrong! Sunrun doesn't stand behind their dealers claims, won't negotiate and threatens to take your home or bill you for the full contract if you try to cancel. Everyone should think twice before signing up for these scam artists who can't even have one Manager make a phone call!

Current Customer since 2014

After a rocky beginning with the installation, things went good and my bill was only $40 a month. Erica Pxxxxx my sales rep was wonderful she even helped me 3 years later when I had an issue. I highly recommend Erica Powell and am grateful for her. I do recommend going solar and am happy I’ve saved thousands over the years.

Modern Day Carpetbaggers

Stay clear of this company. Bought a house w/solar panels that they installed. Each time I called them for information re: the lease and/or buyout I was given different information. They charge one price for a buyout at the time of sale of the house and they charge a higher buyout cost if you decide to take over the lease and do the buyout at a later date. In the end, when I decided on the buyout they washed their hands of me. They said they would not remove nor perform maintenance on the panels for any fee. Also, regarding the method of payment, they maintain that they must hold your check for 10 days regardless of whether or not it is bank certified. Both the buyers and sellers attorneys questioned this tactic and failed to get any satisfaction. As it threatened to delay the closing we both kept calling the office to make sure that they would honor that 10-day hold period, but they would not even commit to that. Extremely dubious business practices.

Roof Leaking

I’ve been a Sunrun customer since 2011 and for most of that time I was very satisfied. In 2015 there was a leak under the panels and they were very responsive. They came out and fixed the leak, replaced insulation in the attic, and painted the ceiling which was stained due to the leak. This past May I again noticed a leak, contacted them and they responded quickly again, reporting they fixed the leak. However, when I checked the roof it was still leaking in several places. When I called (after several tries) they finally responded saying that my “five-year roof intrusion warranty” had expired, and they should not have come out to fix the roof in the first place. Customer Care Rep. then stated I needed to have the roof replaced and I should contact my insurance company to see if they’d cover the cost. They also told me it would cost $100 per panel ($2800) for Sun Run to remove and replace the panels. When I pushed back on this they eventually stated they would remove and replace the panels at no cost, but I would still need to replace the roof. I stated I was still incredulous that they expected me to pay for this repair as it was so clearly due to faulty installation. I also told them that I would need some time to get bids and find a contractor to do this work. I told them I would be back in touch when I was able to coordinate that work. At no time did they tell me that this was a time-limited offer. In August, I contacted Sunrun stating that I had a contractor ready to go and needed to coordinate having the panels removed. I talked to the same customer service representative who informed me that the company would no longer honor the agreement to remove and replace the panels for no charge and the fee had gone up to $150 per panel ($4200). I of course was quite disturbed by them going back on their word. I spoke with a supervisor who simply reiterated the same position, stating that it was not something he could control or decide and when I asked to speak with the people who do decide he replied that those people don’t talk to customers I also have no knowledge of and can find no stipulation about a five-year roof intrusion warranty. I cannot find any such stipulation in the contract and have asked them to provide me with written proof of this agreement. I have not heard back. I’ve had three roofing companies bid on replacing the roof. The roof has a 30-year architectural shingle installed in 2003. They all voiced surprise that I was being told the roof needs to be replaced stating that it had a good 10+ years left in it. The only place the roof leaks is in 6 spots where the lag screws that attach the system to the roof are located. I’ve had to go up in the attic and install a large tarp to inhibit further damage to the house. I also have concerns about Sunrun removing and replacing the system as it seems clear to me the system was either installed incompetently or their technology is faulty. They came out to inspect the roof in 2011 and then agreed to a 20-year contract. Four years later the roof was leaking and 7 years in the roof is allegedly non-repairable. What’s to say If I comply I’m not in the same situation 5-7 years from now? It is my hope that this issue can be resolved but having been in effect stone walled by Sun Run, I’ve contacted a lawyer and fear this is the direction I’ll have to go. I’m quite disillusioned by the company at this point.

Sunrun

I had Sunrun install a system on my house in 2015 and I absolutely LOVE it. The company is very ethical and everything I was told came true and better. In fact, it was such a great company I decided to work for them. I started with them in 2016. I'm a qualified and a very ethical sales rep for Sunrun. (edited for privacy)

Scham and a half

First off leasing is a scam on these type of items. DONT DO IT! Second they lie to you about almost everything including pricing, rebates, federal credits and the like. They also dont do their job with monitoring and support. RUN AWAY

Vivint Victim

My husband and I received a knock on the door from Gentry Ramsey representing Vivint Solar Developer in 2013. He talked about the solar company and explained to us that we would be paying for the power produced by the solar panels and could remove them at any time as long as we paid a $500 fee to remove them. We asked Mr. Ramsey several times about the removing the panels if we moved or decided to purchase through a different company and he assured us it was a simple $500 process. My husband and I have attempted many times to contact a supervisor to discuss the removal. Every time we call we are put on hold or given an excuse as to why we cannot speak to a supervisor. My husband has contacted the Vivint customer service via email and they were dismissive and unhelpful. We have contacted several other customers of Vivint and they were told that they could remove the panels at any time for a $500 fee. We have written complaints to Better Business Bureau, the CA Attorney General, FTC complaintassistant.gov, and the complaint department with consumerfinance.gov. We have looked into other complaints on the internet. We are baffled as to how this company is still in business with the amount of complaints against them. In fact, there are many lawsuits against Vivint regarding deception, defrauding customers and engaging in unfair business practices. The New Mexico Attorney General Hector Balderas recently filed a lawsuit against Vivint for unfair trade practices. Vivint has also had to pay ADT $10 million in a lawsuit settlement over deceptive sales in Boca Raton, Florida. The list goes on and on with this business. There has also been an article written by Daniel Stevens from The Hill titled Americans were duped by bad actors in rooftop solar industry. When we signed the contract, it appeared to be one page. We did not notice until later that a lot of fine print is written after our signatures. We were never shown the back side of the contract and we were made to believe the contract was one page. We have tried contacting Vivint to pay the $500 removal fee but are constantly given the run around. We have also noticed the panels are not producing what Vivint explained. We have spoken to an SDG&E representative and he told us the solar panels did not produce enough in 2017, hence our high electricity bill. We would like to resolve this issue with Vivint and have the solar panels removed as they promised through their representative, Gentry Ramsey. We have no problem paying the $500 removal fee that Mr. Ramsey promised. Please take a moment to look into this company by googling lawsuits against Vivint and complaints against Vivint. I feel that you would agree with the unfair practices.

Shop elsewhere...

The sales person, Dan, was very informative & explained each step of the installation process. A snag was reached with the rafters of the roof going in a different direction than other houses. I live in an old house so why this problem was new for Vivint was a bit strange but let's move on. The design engineers come up with a design based on photos, the roof being PHYSICALLY INSPECTED (& when I say physically inspected, I'm saying that somebody walked around on my roof & marked where the panels would GO), etc. The installers come out on 3/29/18 & were pleasant, thorough & clean. They even laid out the 'criminal scene' yellow tape across the yard. I ask at the end as they were wrapping up if everything went well & of course, I was told that it was great & all I needed to do (or so I was told) now was get the city inspection followed by the electric company. I'm okay with that info as that was what Dan was told me so I sign my name to the 'dotted line'. A coworker told me that the city would be out within a week for the inspection & they would contact me. It would take all of 15 minutes. I left the gate unlocked & the small door to the garage unlocked for a couple of weeks thinking that gee, maybe I wouldn't have to take time off work if all they had to do was look at the electric panel & go into the back yard for panel/roof observation. On April 3 while I'm still waiting on the city to show up, Nate from Vivint calls & wants my opinion & I said I'm still waiting on the city but the installers were nice, etc. He asked me if I had any questions & I said I had one: Why wasn't Vivint a member of the BBB? Nate said he would get back with me. At that point, I start to second guess my decision but it's too late now so I have to ride this baby out. On April 16, I call the city & I'm told that they have been waiting on ME to call them for an inspection. I get angry because I know I didn't misunderstand what I was told by Vivint. I call Vivint customer service & I'm told that my account is in what is called 'permit review.' I have no idea what that means. Dan texts me within an hour of that call & says there is a problem with my attic roofing. 'Permit review' means 'attic roofing!' WHO KNEW??? I now know that when the installers told me that all was well & I was to wait on the city, I was lied to. Now I get really, really angry and Vivint has an operations manager call me back. In short, my attic roof has some instability. No mention of a 'permit review' this time around. The installers got permission to install the panels differently onsite & the operations manager is waiting on a design team to get approval, blah, blah, blah. The fact that I have been waiting on the city since March 30 when, in fact, no one was going to arrive is lost on Randy. He sees nothing wrong with somebody from Vivint not telling me the truth from 3/29 but gee, he will make an annotation that I want to be updated WEEKLY as to the installation process. Seriously. I ask to speak to his manager & he hangs up on me. I call back. This time I get a guy who wants me to explain all of the above again which I do because what choice do I have? I think his name was Mica or something like that. Doesn't matter. He is apologetic which is stupid because where does that get me? He does tell me that yes, I was supposed to wait on Vivint to get back in touch with me for another inspection. He has no idea why I was told the city was my next step but yup, I was supposed to wait on Vivint to contact me. How was I to know that that was what I was supposed to do? He has no idea. That's what Vivint customers are suppose to do. They just wait without question and he's amazed (like other customer service people at Vivint) that I would question this. I ask for the operation director's name.. whoever it is over the last few weeks that has been determining the stability of my roof. Due to privacy issues, that name is to remain secret. I not only understand that but I don't blame that person one iota. I also told Mica I'm still waiting on Nate from 4/3 to return my call. He will leave a note for him. Vivint tells me that the city will come out to inspect AND a contractor will show up to inspect my roof. I'm also told by Vivint NOT to tell the city inspector about the contractor so I don't. City shows up, contractor never does. Day 89, I'm told by the electric company that I can turn the system on. When I tell them the ocntractgor hasn't shown up, I'm emailed to wait until the contractor shows up. Vivint is also emailed and they never respond. My average electricity bill is $230 a month.. that's WITH the panels turned on. My KW use a year ago was 2500, it's now 3700. Electric company says the meter runs great and even came out to inspect. Vivint refuses to come out because everything looks great on their computers. No one can explain how one person with three jobs, three dogs and one guinea pig can use up so much electricity since the panels were installed. I can pay $3600 to have the panels removed but I'd still have the panel loan so basically I'm screwed. I'm still waiting on Nate to get back with me about the BBB membership and that contractor? Still waiting.

New Roof damage with re-installation of panels

My wife and I purchased our home new in 2001. May of 2014, we decided to have Vivint Solar put Solar Panels on our home to reduce our electrical bills and to help the environment. In 2017 I noticed some signs that our roof was degrading. I am a 100% disabled veteran and unable to climb ladders to visually inspect a roof and since the roof was 17 years old we decided to replace our roof instead of taking a chance of incurring a leak. We contacted Nu Look Home Design to assess our roof and pick the materials so that we could submit the plan to our HOA for approval. We selected the highest quality architectural shingles with a 50-year warranty to ensure the roof would exceed our ownership of the home. We also discussed, with the Nu Look representative, our concern that the newly installed roof could be damaged by the solar panel reinstallation. It was agreed that we would coordinate the date of the solar panel reinstallation with Nu Look and they would send a roofing inspector out during the panel reinstallation to observe and advise the installers. After we received the HOA approval we scheduled Vivint to remove and store the panels on November 20, 2017 while the roofing work was being completed. Vivint removed the panels and on December 7, 2017 Nu Look completed the installation of our new roof. While the panels are stored we were being billed the average utility amount we usually paid Vivint. Due to weather and scheduling issues we were finally able to coordinate the date of June 6, 2018 between Nu Look and Vivint to reinstall the solar panels. We wanted to wait until spring to eliminate any chances of damaging the roof during cold weather. On May 19, 2018 Vivint called us and said they were very backed up on reinstallations because of numerous storms and had an installation crew in the area which could reinstall our panels on May 21, 2018. However, if we passed on this date it would be months before they could return. Remember we were paying a monthly fee even though the panels were in storage. This date was 16 days before our scheduled reinstallation and Nu Look coordination date. We called Nu Look and asked if the roofing inspector was available for this date but unfortunately, he was working another area and Nu Look did not have anyone who could be available to observe the reinstallation. We decided to allow Vivint to reinstall the panels without Nu Look being on site. From the start the Vivint reinstallation crew seemed unconcerned about any damage they might be causing to the roof and surrounding shrubbery while they were working. I told them several times that this roof was brand new and that I could already visually see the damage they were inflicting. Their response was to “Relax this is what we do, and we are good at it”. In retrospect we should have waited for the Nu Look representative but trusted Vivint to respect the fact we had just spent over $20,000 on this roof and they would take precautions to minimize the effects of the reinstallation. A Nu Look inspector was able to come to our home on July 10, 2018 and the attached documents and photos tell the story of what he discovered. We immediately contacted Vivint concerning the damage and they told us to send all the information collected by Nu Look to them and they would process our claim. We connected Nu Look and the Vivint representative (Brent Aguilar) on July 24,2018 so that any specific questions about the damage assessment could be answered by the individual who conducted the assessment. We have been asking Mr. Aguilar on several occasions about progress on replacing our roof and have been told repeatedly that Vivint is talking with Owens Corning about the damage. Owens Corning is the manufacturer and would only cover warranty issues not damage caused by Vivint. We cannot get any progress or discussion on the damages nor can Nu Look who has also made inquiries. Vivint has refused to return calls and when we do find Mr. Aguilar in he has no information and cannot tell us anything concerning our claim. Vivint’s damage has reduced the integrity of our roof and voided the 50-year warranty of the product we purchased. We have been planning to put our home up for sale and begin transitioning to our retirement property in Tennessee but are unable to begin this process because of the damaged roof. We are extremely distraught concerning the investment in our home and how we have been treated by Vivint. Delays in putting our home on the market continue to add to the cost we are incurring as Vivint stalls. Vivint publicly states that they respect your property and take extraordinary measures to avoid causing any damage to property during their installation process. Vivint also states that any claim with their work will be resolved quickly and fairly. Both these statements could not be further from the truth. We feel as consumers we did everything the correct way and took every opportunity to work with Vivint to resolve our compliant. We have provided all required and requested information to include the detailed assessments by Nu Look homes. We are asking for help in resolving this issue before the winter weather complicates the roofing replacement. Mr. Mike Catalano (410)-375-0392 from Nu Look Homes has agreed to answer any questions concerning the installation, product and damage.

Their lease puts all responsibility on the customer.

We just had a Sunrun solar system installed in June. Before we signed the paperwork we specifically asked what happens if the system breaks. We were told that Sunrun would take care of everything. We were also told that are only other out of pocket expense would be $6.00 a month to PNM, unless we drew more then what our solar system was producing then the excess would come from PNM. That is fine no problem. Our system broke down August 17th, we were never notified, it was not fixed till Auguest 31. We were then told we would have to pay the full Sunrun bill and the full PNM bill and maybe if we had some some performance credit in two years we would get a refund. And that if happened again we would be expected to pay both PNM and Sunrun again. This was not ever covered in the sales pitch, we asked multi time what would happen if it broke down and were told everything was covered. Spoke with a Supervisor's supervisor who offered to credit us for this occasion but we would be responsible for paying double bills if it happened again in the future.

Terrible

My husband signed a lease for solar through Sun Run. They used an outside contractor for sales, and the salesman made promises he couldn 't deliver, and the company wouldn't back. They locked him into a 20 year contract that goes up 5% per year, for a contract that states they only provide about 85% of you average power use. ON A LEASE. So not only will our payments more than double, but we won't own the panels. We are spending more money to go green. We are already spending more on this system than than we did on electric, but we still end up paying some electric bills, too. To make matters worse, on a lease, THE SOLAR COMPANY COLLECTS THE ENERGY REBATES, not the customer. I tried to call their customer service (as listed online) but you have to know the extension or the name of the person you want to reach. DO NOT DO BUSINESD WITH SUNRUN, AKA SOLCIUS.

Worst decision ever

If I could give this company a 0 rating I would! At no time throughout this entire process was I told that I would be paying for the energy the system produces. Instead of paying for what I use, I pay for what the system produces? Tyler Txxxxx is a scam artist and lies to people's faces. He was working in the San Mateo area in California. Now I am stuck with 20 years of being a power plant and making this company money. When I called customer service that smug POS only had this to say..."Read your contract." Vivint is a sorry company and don't get fooled by them!

AVOID SUN RUN

I have my solar panels in MD thru Sunrun. I highly advise any person considering Sunrun research them online and see all the complaints. I have had so many problems with Sunrun... if I had to do it over I would NOT have gotten the solar panels installed. It has been a nightmare. I only give one star since there was no way to give NEGATIVE stars, in which case I would have

Go with a different solar company

Hello - The process of installation was easy and convenient. However, now i'm having issues with the bill from my electric company where I owe them more than just my connection fee. It has turned out to be totally different than what the Sunrun rep explained to me before we signed up. I was told that i would pay a monthly $8 connection fee with my electric company plus the Sunrun monthly "lease fee". They said that at the end of the year we would pay any excess of electricity used or would get refunded if we produced more than used. I'm getting billed for overages during the month we go over and not getting credited for months where we produce more than used. I'm spending more money now on energy than I was before the solar panels. Needless to say I do not recommend. I've heard of other solar companies where you don't pay a monthly "lease fee" and you only pay for what you use after solar production is calculated. I hear those customers have great savings.

Installment of panels

The hottest day of the year when the crew rolled in to put the panels on my roof. Due to the working environment I had a concern for how the job would go. I couldn't be any more pleased with the outcome when the crew had finished. I am a retired Facilities Manager so I know what the job entailed. The panel installers did a fantastic job and the electrical portion was top notch. The work area was cleaned up and the finished product certainly pleased the customer. I can't wait to spin the meter backwards. Thank You for a job well done.

These guys are amazing!

I'm shocked by these negative reviews. They couldn't be more different from my experience with Sunrun. I went solar with Jessy in Chicago back in April & she was completely upfront & gave me all of the information I needed to make an informed decision. I was concerned with the guarantee they offered in their lease but since my system installed two months ago, I have seen my electric bills reduced by over 90%! the mysunrun app also tells me how my system is doing at any time, so I can see what my system is producing. I checked mysunrun app two weeks into my install & noticed that a panel went out & called sunrun, who answered their phones immediately. Within a day, a tech was dispatched & replaced the faulty panel & I was back in business! These guys have held my hand every step of the way & I couldn't recommend them enough!

Will mantain your system to peak performance ??

Sunrun has a different meaning of peak performance then most of us solar owners. I have a 20 yr prepaid lease on a 8.9Kw system with 38 panels with an inverter on each panel due to the roof design. It was turned on January of 2012, Sunrun said they would monitor and maintain my system to its peak performance so I would get all the savings they said my system is capable of making. In 6 yrs 6 inverters have died ( 3 of which are still on my system) also one panel is slowly dying. Sunruns' techs and customer service say this is fairly common and I am still above the minimum amount they guaranteed me. But I sized the system at the beginning to cover all my electrical needs if the entire system is working at peak performance. All of these issues I had to bring to Sunruns attention as they did not monitor the system as they said they would. I fine the service techs lacking in experience and willingness to correct any issue totally, as I believe they are sub contractors just milking Sunrun and wasting my time and money. Sunrun is suppose to maintain and monitor my system so I don't have to worry about anything but adding up all my savings which is slowly shrinking. After 20 yrs at this rate I wonder if there will be any savings or if Sunrun will still be in business.

Worst decision ever!!

Absolutely terrible!!! Avoid Vivint at all costs. Their customer service seems like a bunch of rude high school kids on summer jobs and can't help resolve any issues. The plans they offer are a rip off as well. After 2 years of having them it was a nighmare when I sold the house.

Very satisfied

My rep was very knowledgeable and patient. He easily answered questions at any time and reached out to make sure I was satisfied. The process was smooth and relatively quick. I would recommend vivint to others

DO NOT USE VIVINT!

Horrible Horrible service. DO NOT GO WITH THEM. I regret getting a solar system from them. I wish I can get my money back and get the whole system taking off and go with somebody else. They are supposedly monitoring the production, but I'm the who has to monitor and call all the time for production not being recorded. And the insulation was a joke along with the engineer team. I sent e-mails and phone calls to make everything right before I write reviews, but they didn't, so here it is. Here is part of the e-mail I sent to them. " I thought since Vivint is a national company, the standard would be high. As I mentioned, the people didn't show up at the scheduled time., changing at the last minute, coming unannounced the next day, leaving a mess behind, leaving the garage door wide open. Even after complaining, you simply just mentioned that the person was not at the Vivint's standard and was terminated. But we still had a mess to deal with, and we didn't have anybody come by to clean the mess. The electrical issues as well. We upgraded the system accordingly, but there were so many back and forth on whether it was enough or not. I had to get my electrician involved. He had to use his own personal time to research, reach out to people to confirm his thinking was correct. and Vivint coming back at the end to say it was all ok to start with." They questioned my electrician's work. his integrity and his profession, giving us headaches and worries. All this happened while I lived in abroad. I don't wish anybody to go through the headaches that I had to go through especially when you are trying to do good by going solar. I hope you go with different company than Vivint when it comes to Solar.

Buyer beware!!!

I have had my panels for two months over a year and again they have stopped working. The first issue arose the within 60 days of having them installed. It took them forever to get someone out to even find the problem and then we waited weeks for the parts. I'm waiting for a call back now to have someone come see why my unit isn't working again.

Buyer Beware

Vivint installed my panels and within weeks my walls and ceilings began cracking. They sent someone to my home to patch the repairs. When I told them to address the problem that was causing the damage first they sent out three separate “engineers” to determine what the issue was. All three stated that the panels were too heavy on the knee wall. After months of calling them to get the issue resolved they told me that the panels were not the reason why my home was damaged and that they were not going to do anything about it! Not once of several months did they EVER return my calls. I always had to call them. After looking into the matter further I leavened that they have HUNDREDS of complaints like mine and never do anything about it. Needless to say the state is going after them criminally due to all the complaints and damages they have done to peoples homes! Now I have over $100,000 worth of damage to my house that I have to fix because they DO NOT CARE!!!! They are without a doubt the absolute worst company I have ever dealt with!