Sunrun Inc.

THE WORST COMPANY EVER - DO NOT BUY FROM THEM !!!

I had solar panels installed by this company - and within a year and a half they leaked horribly! What this company did was an absolute crime...... my roof was 19 years old - and they NEVER should have put up solar panels on a 19 year old roof........ and SECOND - part of my roof is at a very low pitch - and this is where they leaked - not one panel - ALL of the panels!!! The water damage in my house was horrible! Not only did I have to replace the roof - but, all the wood and the installation under it (I have videos of this if anyone wants to see!!) I will give the company this - they stepped up and paid me $5,000....... BUT - I ended up replacing my whole roof - for $12,000 - and years earlier too than was necessary!! A roof should last 25 years - not 21. Thats another thing they don't tell you of course - solar panels will reduce the life of your roof too! Absolutely DO NOT GO WITH THEM !!!!! I have no problem with backing this up too.......... I have pictures, etc. Now - I am literally getting harrassed by them to put the panels back up!!!!! So, what, I can have a massive leak again in the next two years ?! When I tell them NO - all they are doing now is threatening me with "You signed a contract" !!! DO NOT SIGN ANY CONTRACT WITH THIS COMPANY!! THEY ARE A SCAM!!!

Company takes your money and then disappears

I am so disappointed in this company. I was very excited when the solar panels were installed on my roof 3 months ago. Since then - nothing. I can't get anyone who seems to know what is going on with getting inspections scheduled, getting documents signed, getting the power company to come and hook up the panels. Nothing. I waste lots of time calling their customer support, who are nice but don't have any answers and don't know when anything will happen. I can't get anyone who can answer my questions about when my system will be operational. Even better, I just made the first payment on the loan I took out to pay for the solar panels, and they are not producing any power yet!!

Poor customer service

Be aware if anything goes wrong with you system, although they will fix it for "free" your downtime could be months. My inverter stopped working after 4 years, the technician came out to confirm and told me it would be 2-3 weeks to get a new one ordered and installed, meanwhile I'm without solar power and my PG&E bill goes way up. Calling back Sunrun after 3-4 weeks I'm now told it could take up to 2 months to get a new inverter because each one is customized. Meanwhile I continue to pay SunRun $180 a month to lease a nonfunctional system. I will not be compensated for the time off line by a reduction of my lease bill unless the yearly average of solar energy generated goes below their guaranteed minimum, then they will compensate me at a rate of about 6-7 cents per KWH. Meanwhile I'm paying PG&E up to 20 cents per KWH for the upper tiers while my system is down. Because of the above reasons I would not recommend SunRun as a company to purchase or lease a solar system. Check around, read the fine print. Also many companies have a flat lease rate. SunRun's lease agreement goes up 2% / year for 20 years.

Nothing but problems...

Every step of the way has been the worst customer service nightmare I have ever experienced. I will never recommend them again. They definitely will scam you on any referral bonuses as well. I can't believe I'm stuck with them for the next two decades:(

Good looking system

I started the process with Vivint over the summer. It took about 3-4 months start to finish. My sales manager Thiago was awesome. He explained how the system worked and stayed in contact throughout the entire process. Vivint even covered tree removal for some trees in my back yard. Highly recommend

Great company

Got solar in 2015. I’m saving about $33 a month and have had no issues. System performs, rep was honest, don’t know what these other people are talking about.

not following up on a problem

I have called sunrun at least four times to tell them my solar is underproducing and I am getting large electric bills.They keep on telling me the file has been opened but no one gets back to me.I was told they would come out to check my unit but this has not be done.

Electrical Panel fire

Not designed, Installed as contract. Electrical panel caught fire from poor non licensed electricians installation. Vivint has done nothing about it since fire nearly 3 months ago

Horrible right from the start

I have had nothing but problems with this company and my panels aren't even functioning yet. I signed up in May, told the salesperson I was getting a new roof in July. He never told the engineers. I never got the panels installed until I finally threatened to cancel the whole project. Got the panels installed in August. Now 3 months in, I was told it could take an additional 10 weeks before the panels would actually be functioning. Now were in November and we have less than 9 hours of daylight! Now I've been fighting them for almost 3 weeks for a missing form. I keep emailing them to tell them I never got the form and each email is sent from some other CSR. I can't get a real email address, just automated responses. If I could I would rip the things off my roof tomorrow. DO NOT USE THESE PEOPLE

Choose another company!

We have had our solar panels now for about a year. Our neighbors recently noticed a bunch of birds and bird poop built up under the panels. She told us we should get a net around them. I started looking around at other peoples solar panels in the neighborhood, and they all have netting around them. We talked to someone at costco who works for the company. He told us that they are still under warranty and that we just need to call and have someone come out. I called sunrun to have someone come install the net and they told me that i would have to pay for it. I informed her that the guy from costco said that they are still covered under warranty. She told me that if we would have requested it to be done before they were installed it would have been free. I let her know that if it was free at the beginning why wouldn't it be now?! She put me on hold for about 10 minutes and came back and said there is nothing they can do. She said if we would have asked for it at the beginning it would NOT have been free but rolled into the lease price. Now she changed what she said. Either way, that's sunrun mistake that they did not inform us at the beginning. I dont want my roof ruined because of this. If my roof gets ruined after i pleaded with them to come take care of this i will definitely be taking legal action. Please do not go with this company!!!

BEWARE: FRAUDULENT AND CONNIVING

Unfortunately NO stars is not an option. ANyone considering this company,do not choose them. THey are rogues!!!!!!! They will be nice and pretend to be nice while you are signing the contract andbefore the install. It will be a completely different story after. They will MANDATE directly debiting your account without you having any idea how much they will deduct. IFyou do not agree, they will NOT GIVE YOU access to your bills and yet send threatening debt collections to you each time. FOr almost a year, they have blocked online access and refused to send any bills. Instead they willclaim they cannot mail any bills and they also cannot email any bills. you will only have ONLINE access if you allow them to automatically deducting any amount from your account each month. BEWARE and choose another solar provider or keep with your current BGE OR Pepco.

residential solar

We had solar panel installed back in December 2015 (we're located on the east coast), the system had a problem in February 2018. They came and shut it down, they told us they will be back to take care it in 2 weeks, we make over 50 phone calls between Sunrun and Sun technology which is a sub-contractor for sunrun for the repair job. Every time they told us they will take care of it in a couple weeks, it has been over 9 months. The system is still not repaired. I have given up on calling them for a couple of months. They continue to send me an invoice asking me to pay the monthly bill for which the system has not been working for 9 months.

Horrible Company

I was absolutely fooled and lied to by these people. They said I would save 77% off my normal electric bill. LIARS, I am paying just as much if not more to my electric company and now on top of it I have to pay them as well. Save money absolutely not it costs more to have these panels than not have them. Their answer is I am using more electric than before that's why my bill is still high. My system hasn't worked properly for a majority of the time I have had it and they won't credit me because it's not their fault the lady said. So basically I'm stuck with this ugly decoration that works when it feels like it on my roof. Thanks Sunrun for screwing me monthly, I guess saving money was too good to be true

Nearly a Scam

Sunrun 'accidentally' sent a debt collector after me for money they say I don't owe. I paid for the system in full, have record of payment, and after calling in 5 times they still don't see that I owe any money, but they won't call off the debt collector, or provide me an email saying that I don't owe any money. Instead, a month of no follow-ups. Avoid this company, it's incompetent.

bad

This company will sell your solar contract after your installed just like the mortagae industry. Thats why they require credit score and 2.9 increases per year every year. The reps also get paid based on how many panels you get so they will put extra panels that produce energy that you never use. The company Vivint gets the extra energy back and sells it back to the Eversource also. They pay reps all commission so I understand why the reps will overproduce you but I would just not work for a all commission position if it was me. The business model of Vivint isn't one that I would let them use my roof to make solar panels. Number one thing for anybody reading this only go with a company that has no increases.

Faulty equipment

We are having a truly terrible experience with Sunrun. Here is all you need to know: after buying a $36,000 system that is rated to 10k our bill this month was....wait for it, $3,242 dollars. What they don't tell you is that when your systems under performs for any reason that they do not tell you or fix it. In our case our system under performed due to a broken inverter for 12 months. At the end of the year Edison gives you a supplemental bill. Specifically I am trying to work with Mayte Corchado. I have called her a total of 27 times with no phone call back. I have also tried Kaila Schleu. She gave me a "guarantee" that Sunrun would give us a rebate when the system underperforms. My plan is to make everyone aware of what a bait and switch this company is.

Good experience

It was great working with Thiago and Vivint. The install looks great and the production so far has been good. Total process took around 3-4 months start to finish. I got turned on in July and still had a couple $40-$50 bills from a Eversource. In retrospect I wish I added a couple more panels to completely eliminate the bill might end up adding in the future.

The Right Solar Co.

Vivint's team did a great job especially Thiago Barros, he explained the process thoroughly and answered every question I had (call text email) always got back to me in a timely fashion. From signing to turn on took less than 3 months. Professional install crew was polite and clean. Turned on May 26th no bills through October as of this post . Best price I could find.

Just Turned my system on

Super happy with my system. Signed up through Thiago Barros who has worked with a lot of people in my neighborhood. Sign up to system turn on took 3 Months. Only gripe is that National Grid didn't allow one more panel I wanted to even out the panels over my garage.

Stay away from this scam

Vivint Solar is the absolute worst deal that you can get into in terms of solar panels. I had them installed about a year ago and every month since then I have been paying between 10 to 20% more for electricity than I did the year before. I am paying about 16 cents for kWh energy produced by the solar panels, but I am consuming much less. I am supposed to be re-imbursed by SDGE at a rate of about 3 cents per kWh, which means I will get a grand total of about $33 back after one year. Thus, not only am I not saving money but I am paying more for electricity. On top of that, the complexities involved with the solar panels being a property of Vivint Solar generally decrease the value of the house, so whenever I am ready to sell it I will be hit financially again. I strongly recommend looking at alternatives and not falling for the Vivint scam. I also have the suspicion that the vast majority of the positive reviews about this company posted here are fake ones, written by the company itself.

Regrets

Had my pannels installed in may 2018 they told me its ready for inspection could take up to 6 weeks two months go by i call they gave me the run around saying its the city i live in i call the city they told me that the company never contacted them about the scheduling the inspection so they bullshited me i call the office they gave me the run around again now its october and im still.waiting im ready to remove the pannels off my house

Terrible company

This company is a scam settled in my home solar system with supposedly I would pay only 10% of light when I only paid about 175 dollars per month now pay 151 of the loan plus about 120 light economy but the company supposedly to send you a technician you have to pay 95 dollars an hour to check the system that kind of guarantee is that.

Poor Customer Service

We have been dealing with leaky roof for over a year. when the repairman came out last year, he stated that they were finding issues with the sealant they used. Since then we have had 3 other leaks occur where the bracket mounts are located. We have had them come out twice and re-seal where the leaks were and those areas do not leak now, but other locations are. They are blaming our roof but it doesn't take a rocket scientist to see it is not our shingles but the defective sealant they used. We do not leak any where but where the mounting brackets are. We have been contacting them on a daily basis to have the panels removed and the mounts resealed. We are still waiting for customer service to contact us for a week now. We have had rain daily for over a week now and more to come. The longer it takes them to get in contact with us, there is more damage happening to our home. We are NOT happy customers. Wish we never did this and would never recommend Vivint to anyone ever again.

Quality Installers and Honest Salesmen

They set the proper expectations. Any excess energy beyond what the solar system produces I will purchase from the utility. I think half the bad reviews are based from people who start to use more energy than they did before the solar. My system takes care of a full 100% of my energy bill. They have been very communicative throughout the entire process and the installation was seamless. There is no better solar company to work with.