Sunrun Inc.

Lies and more lies

Lie 1: told us installation of their product would cut my energy bill in half ... saved a whole $47 over a year; some months my bill was $100 over last year (combined cost of Vivint and energy company) : was told today that they do NOT guarantee a customer will save money' then told I was saving money that I had saved a whole $47 ..REALLY Lie 2: told couldn't put more panels as energy company would not allow: Called energy company and was told I could add to or upgrade anytime; called Vivint back and was told that they would submit paperwork to add panels; called back today and nope he cant do until system in a year (a whole 3 weeks away) Customer service rep refused to let me speak to a supervisor then left me on hold for 8 minutes Wont let me cancel service as contract is for 20 years .... I am in my 70's .... WORST COMPANY I HAVE EVER DEALT WITH!!!!

Liars

Vivint Solar was chosen for us by the person who owned our home prior to us. We have to replace our roof and asked Vivint what they would charge us to remove and replace our solar panels before we purchased the home. They told us specifically $500. After we purchased the home they told us it was $3000 and that the price they had quoted us would not be available for another two years. Rather than accommodate us because of their false information they passed us around between their resolution management team with alternate maximum discounts. At one point, one rep told me the max they could offer was 25% off of the $3000 price. I told him his other colleague had just said the max was 20%, after he had already said the max he could give was 10%. So they could not even get this right. It has been one lie after another and none of them seem to know how their contracts work, but they expect us to.

Very Disappointed!!!

I came to know about Sunrun through Costco and I thought since Costco is recommending them it should be good company. But my experience so far is very bad. I signed up for Solar installation and the initial process was very smooth because it was getting the contract. The installation was also scheduled pretty quick (about 3-4 weeks as soon as they got the permits). The installation teams installed the plates and all other equipment (inverter) etc. in one day however they were not able to connect it into the system. The reason is that my Electricity Meter has special lock which only my Power Company PSEG can open. This should have been taken into consideration very clearly from the beginning and the installation should have been scheduled with coordination of PSEG personal so that the installation would have been completed. It is more than a MONTH now (the basic installation was performed on Sep 18th 2019) but it has not been completed 100% yet. It is still hanging in the middle. Everytime I contact Sunrun project coordinator and they give me lame excuse that they are trying to contact PSEG and schedule time with PSEG inspector. This guy has to come and open the Meter so that they can complete the installation. After this installation there is a long process of scheduling an inspection and finally activating the system and getting the power. The plates have been on the roof since 1 month and taking the SUN light and their LIFE has been started but the when the installation will be completed I don't know. I have asked Sunrun if they have any direct contact with Higher officials of PSEG so that the process can be expedited but every time I get a response that they are trying to contact the Inspector. I am very disappointed.I am started to regret to choose sunrun.

Sunrun is the WORST!!!!

Sunrun took advantage of my lack of knowledge about solar and intentionally put me into a discontinued system that is too small to make a significant impact on my power bill. They told me they could offset my power bill by 97%...that didn't happen, I saved a total of $86.00 my first year. They will not do ANYTHING to rectify the situation because they claim the system is performing at the kWh they said it would... When asked about upgrading the system to offset my bill Michael L, Sue A, Victoria E, Dulce M, Brandon Rn, Jessica B, Justin H, Michael J, Natalie R, and Kia P, all came up with reasons why they are going to absolutely NOTHING!!!! Their own "Savings Analysis" shows that they put on a system 114% TOO SMALL for my power needs and then they claim that they used some calculation tool to determine the power usage by calculating the square footage of my home....if this sounds bogus to you, it is. There is no such tool to calculate how much power people use by finding out the square footage of a home, I asked, they can't produce one....yet they said they used it. Also the signature on their "agreement" was not made by me. After reading what's contained in that agreement, I know why they forged my signature, because I would have never agreed to these terrible lease terms for 20 years. AVOID SUNRUN AT ALL COST!!!!!!!

Awesome experience

All I’m gonna say is that Barry from Vivint Solar is the man ... very knowledgeable about on his services/products ... no question or concern went unanswered ... always responded in a timely manner. No hidden fees or gimmicks ... very up front about everything... so happy we decided to choose Vivint ... I Highly recommend this company... we are also very happy with our panels and our $9 dollar Utility bill.

Worst Customer service EVER

Absolutely worst customer service ever... I purchased a 43,000 system in January, My inverter went out in May, It took a month to get a technician out to say i needed an new inverter, and its been 4months and they still haven't come out... I can't even get ahold of them.. Its pretty bad when the Customer service Rep (Ventura / San Luis Obispo) has this message on her VM "Leave a message and I will call you back in 5-7 business days" WTH???... Clearly they have a lot of issues with their systems if they can't even call you back in a reasonable time. Oh and by the way... They DON'T call you back in 5-7 days... I have been calling every few days for 4 months now... and still NO response... Soooo not only did I spend $43,000 for Solar, I am now paying several thousand dollars for the Electricity I am using.... It is actually costing me Way $$ to have solar... .I would definitely NOT recommend Sunrun.... absolutely Terrible company

Worst Solar Company Ever

Their rep lied to us to sell their "service." We only saved money the 1st year. 2nd year, we broke even. From then on, we end up paying Edison about $1,200 at the end of our reconciliation period. We've even had to pay Sunrun extra in a couple of the years. Our NEW tile roof leaked where they installed the panels. They patched it twice. It didn't rain for a few years but with the next heavy rain, the roof leaked again in the same area and now they refuse to fix it because it's over 5 years. Never mind the fact that it was a NEW 50-75 year roof that ONLY leaks where they installed panels. Not only that, they said we HAD to hire them to take the panels off to fix the roof or our warranty would be void. Would NEVER recommend this company. A friend in the same town had so much damage to her roof, she ended up having to sue them to get their panels off the roof and her roof repaired. She also ended up with higher costs AFTER having Sunrun install panels.

Worse then the cable company

Moved to a house over a month ago that already had Vivint. Tried for over a month to get ahold of them to transfer the account. Finally got someone on the phone and then got yelled at because it hasn’t been hooked up to the internet for over a month. Well if they would answer emails or the phone I would’ve known over a month ago that the previous owner didn’t leave the wireless box to connect the system to the internet. Can’t wait for the contract to be up so I can replace the system with anyone but Vivint.

Awesome Service!!!!!

Mike Lowry did an amazing job!!! Start to finish, he answered all the questions we had. He was direct and upfront about the whole process.

Worst customer service

Technicians did not assess correct electrical panel for our requirement for our load and did not connect our AC unit. We found this when summers started. We have been chasing Sunrun for over 2 months now with nowhere close to having a technician come and fix the issue. I have reached all social channels but no-one at Sunrun seems to care about bloody customers. Horrible customer experience!!!

Great company

Really liked my experience with Vivint solar. They were on top of every detail, provided me updates consistently without having to ask. And even installed an extra panel than planned! So far I’ve saved $300 in my first two month of having the solar. Woohoo!!

Sales rep lied

I was told when purchasing my lease that I could transfer it to my new house. I was told that it did not hinder the financing of a home. Fast forward 5 years and I'm trying to sell the house and they will not transfer the solar. Buyers cannot finance the home because of it. I call and they say they will talk to upper management and call me back. I never get call backs. Then when I call in again the same thing happens. Terrible service and liars.

Payment policy

Limited options to pay the monthly bill is VERY FRUSTRATING. I would not have agreed to installing the panels if i had known up front that I'd be charged extra if i DON'T use auto-pay. For me its a personal deal breaker. I don't like any company automatically taking money out of my account and NOT given any other options to pay without being CHARGED ECTRA. I prefer controlling ANY funds going out of my account. Sunrun takes away my comfort. Savings is great except when my comfort is disrupted.

If I could rate zero stars, I would!!!

I had my solar system installed in January 2016. So far it has been down 3 times. Sunrun maintenance is extremely poor. The third time that the system failed producing electricity on July 9th 2019, it took Sunrun almost a month to send a local tech who showed up on August 2nd without spare parts to fix it. I was told by their tech that I need a new Inverter unit. I called Sunrun several times to find out when they will install a new one. They keep telling me it's on back order. October is right around the corner and my solar panels are still down. I live in Massachusetts where July, August, and September, are sunniest months of the year. I was deprived of generating and saving electricity during that time. When it comes to withdrawing their monthly fee from your account they are very punctual and prompt, but to provide you with prompt maintenance services, they are extremely poor.

Simple, fast, great savings

We’re had been thinking about going the direction of solar for years but never could justify the cost until we found these guys. They gave us a simple straightforward idea of what to expect were very clear with expectations and costs, although we had a few waiting periods we were kept informed thought email and our guy reached out through the process to keep us informed. We just had our first summer on their program and the savings have been very impressive.

Review on Vivint

Vivint came out and told my mother she would never receive a bill or have rate increases. being elderly she trusted the gentleman and read/understood as much as she could on the contract asking him questions when she didn't. he completely lied to her through all 3 presentations and now that I am helping with her finances I find out that she does receive monthly bills and her energy rate goes up 2.9 percent every year. Again she is elderly and takes medications and probably should have never even been allowed to sign on her own but read your contracts carefully. I found out she started at 10 cents is now at 12 cents due to the 2.9 percent rate increase per year and by the time her contract ends in 20 years she will be paying over 20 cents per KWH. Even BGE is only charging her 7 cents at the moment so how is she winning. She is now paying 5 cents more to Vivint per KWH then she actually is to BGE. She isn't saving anything and the solar panel company is making a profit off her and now I'm stuck and don't know what to do.

Charged us for electricity they never provided.

They have now charged us for 18 months of electricity they have never provided. We have contacted them repeatedly and they keep saying they will get back to us. Having broken their agreement they refuse to remove the panels from my roof as it states they will in our agreement.

SCAMMERS !!!!!!!, DO NOT CONTRACT THEM !!!!!!

This company is the worse solar company. They sold me panels that DO NOT PRODUCE AS MUCH AS THEY STATE. They installed a bad inverter from day one and DI NOTHING TO FIX IT. Their customer service is HORRIBLE and they DO NOT HAVE ENOUGH TECHS to help their customers. STAY AWAY FROM THIS COMPANY !!!!!!!!!!!!!!!!!!!!

Fast and organized

Everything felt well organized and straight forward. Nothing to complain about. Panels were installed on the day we agreed on. I have a great sales rep. 5 stars well deserved

Several Issues with this Company

This is the latest issue with this company. After writing a negative review, a Social Media Specialist Customer Care reached out to me. The issue was that two panels were not working and I was paying more for electric. She wrote and asked that I send her copies of my utility bills during the partial downtime and she would look at compensation they are able to provide. I sent the utility bills but not response. I called and left her several messages but no response, even a simple acknowledgement ... nada!! Beware of this company. They will promise you several things but they are all bogus.

The worst experience in my life

After solar installation, our ceiling was damaged and dusts, cements on the window, and long nails on the top of patio. I want solar system but I donot want something else. I was told that there was nothing wrong with the installation. Who cares the customers? Nobody!!!!! I have had the unhappiest experience in my life since Sunrun started the system installation

Beware of doing business with Vivint Solar.

I don’t know much about the quality of their equipment but their installation, customer service and follow up does not deserve a single star. I paid $19,000 up front before installation. They installed the wrong inverter and wrong solar panels. They had to come back and install the system a second time. Their system failed the first city inspection because of electrical problems. I waited for two months just to get the system to pass inspection. I paid $19,000 two months ago and haven’t saved a penny. Now I have to wait up to three more months for the utility to approve the interface. All I’ve gotten from Vivint are apologies and excuses. No answers. I have no confidence in Vivint. Save yourself the grief and contract with another company other than Vivint.

SUN RUN is a scam !

its been 11 months , and the power got shut off at my house while SCE and Sun RUN want $ I don't have .This is a scam this company is using to make Money and Rip off home owners , Read between the lines people , they even put a lean on my home . When this all started a year ago

Company is crooked

I had high hopes and the system seemed great until I had my roof inspected while getting ready to place my house on the market. The entire roof needs to be replaced. I have had five companies offer bids and every contractor has said they never would have installed on my roof. The panels have been up for 12 months and there was supposed to be a formal site inspection to ensure the roof was stable for the solar panels. A year later and trying to move to a bigger house with more room for my large family I’m in limbo waiting to hear from a contractor to inspect my roof for them after I have sent pictures and estimates. It has been 9 days and no response. I call and no answer on the phone. I was provided a service number and it disconnects immediately. I have made an appointment with a contract attorney to sue for breach and have the system completely removed. Also it is Monsoon Season and the chances of increased damage to the roof and possible leaks increases with every single day they refuse to move the system so I can repair my roof.

leaky roof

They installed a solar unit 3 years ago. Now we have roof leaks on the segment of the roof where they installed the solar panel and Vivint has made no attempt to repair