Sunrun Inc.

Did a great job

Sunrun Denver was great no problems did a great job, Highly recommend. We had contacted a couple of other companies and cancelled the contract with one. Then found Sunrun at Costco. Their price was comparable to the other companies we contacted. I was very impressed with all there upfront information and no pressure. Our system was installed last year in the late fall, the installation was completed quickly and the biggest delay was waiting for the power co to install the meters allow the system to be enabled. F as the system was designed to do. After the winter our electric bills have been basically zero. The design was for 4.5 KW, panels used were Solar-Edge Technologies. Cost was $17,750.00 plus taxes and received a $1000 rebate from Costco and realized a 30% tax credit. Our sales person was Kayla Andis, she was very good

Do Not Use or Trust

Undersized system, zero customer service and no repair department to service their equipment when it fails. This means when you have an issue (and you most certainly will) it takes 6 weeks for them to come and fix whats wrong. We are still paying for the system and it has grossly under produced for us. Our system has produced less than half of what we where told it would. We got extra panels to avoid having and electric bill or a to have a minimal bill at least. There where many delays in getting the system up and running. We where already paying for the system and it wasn't even running yet. The inverter was having issues immediately after installation and it took them 3 weeks to send someone out to look at it. They reset it and now it has been a few months later and it is not working again. They came and looked at my system 2 weeks ago and told me my inverter needs repair. I hadn't heard from them so I emailed them today and they said they wont send someone out for another 6 weeks. Also the app has never worked properly. I cant believe Costco would have such a terrible company associated with there stores. Worst decision my wife and I could have made.

If I could give ZERO I would! Awful company

We chose Sunrun because they were backed by Costco. Big mistake! We installed a 30 panel system producing way more then our expected usage however the system hasn't been working. It's not worked more than its worked. Our system is supposed to produce 14,673 kw and since install it's produced 3,505 kw in 8 months!!! The techs have been here multiple times. The wait for a tech to come out has been up to 3-4 weeks. We just had one come out on 12/23/19 in which he said a new inverter would be 7-10 business days. Guess what!! I just called and it's 6 weeks. I currently owe PG&E about $800 because Sunrun has installed faulty equipment on my roof and there is basically nothing they can do to help me offset the costs of their error and equipment. It's unbelievable how ripped off I feel. Paying A LOT of money for something that doesn't work pisses me off. With any product if it doesn't work or breaks you return it. I guess that's not how Sunrun works. They scam you out of your hard earned money! Stay far away from this company.

A terrible company with terrible service

I chose Vivent because I thought they were reputable. They are not. The first year (11/2016) we had them they didn't work for 6 months, but we still had the over $300 payment every month, which goes up every year. It has cost us more than the power bill would've been without them. We want to have them removed but apparently we can't because of the contract. At present they haven't worked since October of this year - the last 2 months. Their entire contract is one giant scam that you can't escape without either paying a lawyer or damaging your credit.

Horrible provider, really bad deals, very poor service

I was looking forward to have solar on my home however the previous owner made the mistake of leasing the system for 20 years. Now I pay about $200/month to get "cheap" electricity, clearly its not worth it for something you won't end up owning. The worst part is the service. Some panels came loose on the roof after 6 years. It took some weeks of these pounding on the roof with every storm before a technician could make it. When they finally did the needed part was no where to be found, old racking system. He promised to come back. Unfortunately he never did an after another call someone claimed to look at it but after this it was clear the panel was still loose. Finally after 3rd and 4th calls I am now waiting another 2 weeks to get someone else. At this point I can only hope they detach and get destroyed! Incompetent crew and total lack of customer service.. avoid them like the plague.

Be careful what they promise

From the get go I was unsure if I should purchase more panels and have extras as the possibility of adding a jacuzzi or electric car we’re ideas in the future. The salesman reassured me not to worry about this as I could contact them to come out and add additional panels to the system obviously at an additional cost. Getting closer to the purchase of the car I contacted them to look into a quote and they informed me that one of the major selling points I was sold on was a bold faced lie. I cannot add additional panels to my system and would now have to purchase and addition full system with a minimum of 10 extra panels. Be careful what you are told with this company to get a quick sale in and ensure it is true. Very disappointed in what I thought was a solid company.

Disgusted, Dissatisfied and Feel Defrauded

I reached out to Sun Run to inquire about installing solar panels on my new home. I had them installed (by another company) on my previous home and the process was easy and the savings on my electric bill was significant. The salesperson from Sun Run came to my home in July and was terrific. I was promised a quick installation and a few weeks turn around on the incentive rebate that was offered. When the company said I would need a full roof repair in order to get the solar panels, I hesitated, especially since the person who came to my house to measure the roof was extremely aggressive and rude to me. I should have followed my gut, but the same salesperson had his manager call me and they assured me that the company had better customer service than that and I was offered a rebate on the roof repair. So I moved forward and paid thousands of dollars to repair my roof. I got confirmation that the permits for installation were being requested on 8/31. I had my roof replaced over labor day and then heard NOTHING from Sun Run. Despite reaching out many times, the permits were never pulled and I got an email from the company on 9/24 asking me when my roof would be repaired. I was shocked as I had clearly communicated that my roof was repaired. I again let them know that day that the roof had been replaced on 9/2, and the company responded that they were waiting for permits and would set a date for installation shortly. On 10/27, I reached out again and found out the permits were never pulled. At that time I requested that my rebates be sent to me as I had followed through with my part and it was the company's mishaps that caused the installation delay. I got the run-around and no one with the authority to send me my rebates ever called me back despite being copied on several emails. The solar panel installation did not begin until the Wednesday before Thanksgiving (11/27)and I needed to make arrangements to be home on four different occasions with very short notice in order to make this happen. It is now December 10th and I still do not have the $3000 in rebates promised me and I still have no idea if the solar panels are even hooked up because there was an issue during the electrical inspection. It took a lot of emailing and calling to get the project to this incomplete point. So, if a quick turn around is what you want, don't go with Sun Run. Despite a significant effort to get my rebates, all I have is lots of finger-pointing within the company and no manager willing to do what it takes to get me the rebates. I am a single mother on a teacher salary and I was counting on the rebates to replace my savings. It is now 15 days before Christmas and my hard-earned savings that I was promised would be rebated within a few weeks has not been received after months of waiting. No one at Sun Run can confirm when I will receive the money and my solar panels have yet to save me a penny on my electric bill. There are other companies out there, take my advice and

Stab me in the eye, they are horrible

We chose Vivint because we were told we would save $ on our electric bill. We were charged more than what our local energy provider charges DESPITE it saying "You save money by paying for power at a rate that’s lower than what your utility can provide" on their actual website and "We offer distributed solar energy — electricity generated by a solar energy system installed at customers’ locations — to residential customers based on 20-year contracts at prices below their current utility rates" on the Consumer Affairs website. We also had trouble with poor installation, people showing up to work on solar panels or do an inspection without appointments, getting bills that show how they are computing the charges, being charged for production and usage DESPITE THE FACT THAT WE NO LONGER HAVE THE HOUSE, etc. Overall, they are the worst company we have ever dealt with. Trying to get answers from Vivint is absolutely horrendous. A man would have a better chance of going to a gynecologist and getting a PAP smear.

I’ve had the panels for over a year and love it

Thiago knocked on my door last summer and explained to me how solar and Vivint worked. It took a few months to get installed, and now I’ve had the system on for over a year and the savings have been really good. They used black panels and they look perfect on the roof, thanks Thiago

I’m so glad I chose Vivant for my solar panels

I am so grateful that I had Eric Cambra from the Taunton office to represent me. He’s been in this field for about 4 years so he was very knowledgeable about the services. He takes care of everything! I don’t have to do anything and I completely relied on him to make sure everything got done and to my liking. He was very supportive and explained everything to me every step of the way! I’m so glad I went solar! Thanks Eric and Thanks Vivant Solar!

Avoid Business with Sunrun

mySunrun monitoring tool is scam. Sunrun don't install necessary equipment for monitoring to save cost. This will be class action suite for all customer. I researched SolarEdge inverters which is Sunrun using. The inverter communicated every 4 hours If the inverter installed with cell module with SolarEdge provided data plan. mySunrun.com said “Real-Time Home Profile” on the page but actually the data is not live data. To receive semi-live data the inverter must be installed with WiFi module or hard-wired to network. To receive import and export data the meter module is installed and configured with the inverter. “Low Bandwidth (BW)- This mode utilizes a data plan for low-cost monitoring. In this mode, the data is sampled every 15 minutes and the server connection is established every 4 hours.” https://www.solaredge.com/sites/default/files/solaredge-communication_options_application_note_v2_250_and_above.pdf “Export+Import: The meter is installed at the grid connection point and reads pulses from both directions - export and import energy. “ https://www.solaredge.com/sites/default/files/solaredge-meter-installation-guide-na.pdf https://www.solaredge.com/sites/default/files/consumption_monitoring_na.pdf

Thiago and Vivint Solar have been great

Thiago has done a ton of installs nearby in Cape Cod which is what originally convinced me to work with him. He had installed a couple of my friends that were really happy. I’ve been working with him for over a year now. The savings have been great and Ive got no complaints. He’s very responsive and was always available to help with any questions I had.

Contract

I have had sunrun for approx 3 years. My electric bills are NEVER what the rep told me they would be. I now need a new roof and sunrun wants to charge 500$ plus 150$ per panel to take off roof so work can be done. The rep never told me that this. If you do get solar be sure to find out this information. I would not recommend Sunrun due to the above reasons.

Easy process

We got Vivint solar installed on the back of our roof. The first think we liked and noticed was our black panels and no wires running on the roof unlike some of the neighbors who got blue and silver panels with wires everywhere. Travis our sales rep was very helpful and knowledgeable. I would recommend him and Vivint solar to anyone that is looking for a solar lease and wants to save money off there Comed bill

Terrible Company

This company is awful. Their customer service is non-existent and their website is primitive. It works on some days and is non-responsive on other days. They're perpetually confused and totally disorganized. Please stay away and don't even think about doing business with this mickey mouse solar company.

The Worst Experience Ever

Worst Consumer experience of my life!!! Where to start... Ok False promises - first off I was offered a $700.00 check for signing which I never received and everyone has amnesia about now. 2nd- Lack of communication , I signed in June and after that I received one call about installation in August after that in October about inspection , nothing ever to update and let me know what was going on literally months in between without any sort of updates . 3rd- horrible craftsmanship , the installation looks looks horrible and is there for the whole world to see and they also did a main panel replacement in which they messed up my stucco and attempted to repair it with a sub par job and missed match paint and called it done , after I had to call about the horrible patch work they said they would fix it and that was 2 months ago! 4th- So apparently I’m now Solar ... Lucky Me , no phone call letting me know my system is producing I had to call and find out again lack of communication and to make matters worse they tell me my system is 88% covered and I signed up for 110% coverage so I’m still going to end up having to pay SDGE !!!!!! After all this that was the Nail in the coffin to this Whole experience I can’t believe Costco is in business with these types of people , I expected a lot of professionalism from which I never received. In conclusion my house has the most Jenky solar system on it , patch work and I still have to pay sdge Yay!!!! Great way to bring me into the new year and the worst part is I’m with them for 25 years ... run away as far as you can from these crooks!!!

The worst company

The local people are very nice . It took them 3 months longer then They said it would take The panels were on my roof for six months before they got turned on I called eversourse and they said vivint is very inefficient With filing Interconnection Documents Being that a neighbor got solar at the same time and it took the local company 39 days to get the utility to turn them on. Lastly it took forever to get the building permit after the contract was signed The town said the paperwork was filled out wrong 2 times Go with another company

I love Vivint

They were very professional and saved me a lot of money. I would use them again in a minute.

Lies after lies

It sounded good but the HIDDEN catches were behind a wall

Mixed feelings about SunRun, good on equipment. Horrible on cus

We installed our system through Sungevity in 2016. SunRun took it over when Sungevity went away. The system does what it is supposed to do. Here in NYC, we have not paid an electric bill for the past three summers and during the winter, the system offsets electric charges. We definitely have saved money. HOWEVER, when the system was installed, the promise we received was, any problems arising from the installation will be addressed. The panels would be installed in the joists, not into the deck. All was well for these first three years. Then we noticed that we were getting continuous leaks. Upon checking the roof, we observed that the pads that were placed over the installation site had raised. That there was only 1in of sealant around the pads, which should have been brought out further. To really see the problem, we took down the ceiling in the room getting the most water and found that all the insulation was soaked and molding and that the panels had been installed in the deck and not fully on the joists. Further, no sealant was installed on the screws holding the panels with the lifting of the pads, water had been steadily entering and being soaked up by the insulation. All wiring was rusted from the constant leaks. We contacted Sun Run, they sent out an inspector. By the way, this started in April of 2019. We have been in constant contact with Sun Run. We sent pictures and video of the water entering the house every time it rained. With the insulation removed there was nothing to catch the water. SunRun assured us that this would be addressed quickly. We are still under warranty for damage. There is no dispute that the panels were not installed properly. The insurance adjuster came out in August, we have patiently waited for the inspection reports to see what the findings are. We have been in constant communication with both SunRun and their insurance partner. Each time being assured that they will be in contact shortly. It is now November in NYC, we have experienced a bomb cyclone and three heavy rain events and the temperature is finally dropping. We reached out to SunRun and the insurance partner on 10/31. To date no response of any kind. At this point we are pursuing whatever action we can to get this resolved. On product, SunRun is great on following up and customer service they Suck. Product is only a small part of a company's overall value. If they cannot respond to their customers or fix what is broken, then everything else is moot.

Grateful for vivint solar

Travis with Vivint solar came to my door and approached me about going solar and saving money off my electric bill . At first I was very skeptical but he explained it so well and we cut my bill down drastically and it didn’t cost me anything.

SunRun Systems do not Produce energy and SunRun says tough luck

We purchased our system and we were told that it would produce 95% of our electricity. It has only produced 10% of our electricity. We have been trying to work with the field technicians for 12 months to fix it. The customer service reps basically, say tough luck.

Stay Away From Vivint!

Sales man lied to my wife and myself about monitoring our system. Either that or their customer sevice is the worst ever! We were told that they would know if there was an issue with our system before we even knew about it. Well my system had a bad inverter and was down for 6 weeks when I checked it durring the summer. When we called all we get are responses like we can't monitor everyone or it's your fault for not checking it. Trying to get intouch with a supervisor for over two weeks with no success. Their favorite answer is we don't guarentee production amounts. I do understand that how ever if it's broken it can't produce!!! Stay away from this company!!

Sunrun solar system is not producing promised energy

Just completed 1year. It produced only 90% of the promised energy. Called the customer service, they were rude and refused to do anything about it. Did they sell me a smaller system??? Terrible service. Not sure why COSTCO is associated with Sunrun? Try TESLA..

Great install service, lousy post install service.

The team that installed the system was quick and easy to work with. However, 5 days after the system was installed it quit. I called SunRun support and submitted a trouble ticket. I was told I would be contacted within 3-5 business days. Two weeks later I get a message from them that they have noticed my system required service and that I would be contacted within 3 business days by a tech for service. I never received a call from that tech, but got a text from the company that installed the system asking me to confirm a proposed service date. I confirmed it. Meanwhile I receive a monthly bill from SunRun for a system that was working for 5 of the 30 days the bill covered. I have already convinced 3 friends to do business with someone else and I won't be recommending this company to anyone else.