Sunrun Inc.

The technicians were very professional and so nice!

Chase Taylor, our representative, explained everything so clearly. He is a true professional and trust that what he says is true. We enjoyed our meeting with him and anxious to see our savings.

System Installation

The crew was awesome! They did a great job with the installation, nice people, great customer service attitude. Looking forward to start saving on my electric bills.

Sunrun was honest, efficient, and very professional.

Amazing customer service and better installation services. Excellent communication and honest sales person

Excellent service all along

Spencer primarily. He has been available all along answering questions & providing updates. I also compared companies on line. Was very impressed with others comments.

1 year review

I have had sunrun for a little more than a year now,And they have lived up to all their promises.I am producing slightly more than they predicted and have had no problems with the system.I would say I am saving somewhere between 300 and $400 a year and also like the fact It’s helping the environment.Not too Mention they put a new service panel and new meter can At no cost to me which probably would Have cost me over $1000.

TERRIBLE!!

We unfortunately bought a house that just had Vivint Solar installed less than a year prior to purchase. When I tried to set up auto pay I was told there was a past due balance from the previous owners and I'd be responsible for it if I set up autopay and I should have the previous owners call them... really? I explained we just bought the house and we were only responsible for lease from closing date forward. I finally received an emailed pro-rated invoice not due for 6 days from day I received it. Then got a call 3 days later saying we were delinquent (although it's not due for another 3 days)... since I had billing on the phone I went ahead and set up auto pay.. only to find out that they were over charging me for the monthly amount (based on our contract amount) so then I attempted to get that resolved.. over 2 hours with their customer no-service department the problem is still not resolved. I dread having to deal with this crap for the next 19+ years.... BEWARE... they are really unprofessional and you will feel like you are playing a shell game that can't be won no matter what.

Crooks

My confugeration and shade report done wrong...my loan payment is $330, my monthly pge average $65 and true up $1367. My solar is costing more than pge alone, no accountability, they refuse to fix their install mistakes! The system costs me $50,000 and it's only working two months out of the year. I see lot of 5 stars, how lucky for you. Biggest mistake if my life. Run from sun run

Stay away! It’s a really bad company

Stay away from Sunrun! It is the worst company that I had to deal with! I’ve been trying to get them to visit my property in order to fix the display on the panel for past 3 months! I’ve done everything they asked me including pictures and videos of the panel! The panel is making loud clicking noise that radiates inside the house and I’m being told it’s normal! The panels are dirty and they are supposed to wash it, however I’m being told that it’s producing it’s KW! Absolutely do not buy property that has a lease with Sunrun because they will have you sign a form that basically says I can’t sue! At this point I’m looking for a lawyer to take over as it’s pointless dealing with Sunrun! Save yourselves the headache and stay away from Sunrun!!!

HORRIBLE COMPANY AND REPS

Run people, Run the other way, it started with a door to door sales person, that lied and lied and told me how much money I would save, then I started receiving two bills, I had an existing contract from previous owner locking in toi these IDIOTS, then I start getting two invoices, Wow, now in really saving money, I did have ONE bill for around 88 dollars a month, now I have two invoices about that same price, When I tried to get someone on the line over this matter I kept getting people from India ?? The Philippines ?? not sure but terrible communicators, and in short when I refused to pay the 2nd invoicing, I started getting collection notices, Sound like a company you want to get in bed with ?? Just look at all there bad reviews. STAY AWAY FROM THESE LOSERS !!!!!

Incomplete system

I was told 3 years ago that they will install the battery backup system and even time I call they say after 6 months. Now three and half years and I got nothing.

Stay away from them, unethical!

NJ residents please steer clear of this company! They are crooks, sales reps lie to get the sale and there are no savings! They are not accountable for the damage they caused to my roof and the leaks into my dining room. Bully behavior from their support team is the icing on the cake.

Perseverance pays off!

We had many obstacles to overcome before we could get the solar panels on our place and Mike (our sales guy) stuck with it until everything was ok'd.

Panels underproducing

I was told from day 1. My sales guy Memphis Brewer that if we signed our contract that we would be pleased with the outcome. And also that he told my wife and i that we would never see another electric bill from SDGE. We have not been happy so far. We have recieved 2 bills from SDGE the last 2 years and we got hosed from them and i had a bad feeling this would happen. Highly not recommend this bullshit company full of liars and cheats.

RUN AWAY and DON"T LOOK BACK

Installation of the actual panels was quick and they did a good job, but after that it went downhill. I knew this was going to be a process, but never did I think it would take 7 months and they still are not complete. The system inspection failed four months ago, and they just called today to schedule a technician to come repair next week and now it can take a few more months to go online. In the meantime I had to change my PGE to a different rate, I no longer could be on the tier plan, this has caused my electric bill to increase dramatically. Alvin told me that as soon as they received a copy of our PGE bill they would go online. Besides a higher electric bill, and the run around from this company they have done nothing but lie. Oh and said they wouldn't put a lien on your house, that is a lie. We refinanced our home and guess what, yep it was there. Our mortgage company had a difficult time working with them. WARNING if they knock at your front door do not shut the door, slam the door and run!!!!

One Easy Process from Application to Installation

Super friendly and dependable people. The sales rep knew all the technical side of the business and took care of all required approval process including permits with HOA, city, and utility company. The installation was done in one day. Super friendly and easy to work with peeps! Everything was fully disclosed before signing up. I highly recommend this company for anyone who is considering going solar.

Not happy

Sanders pitch was good. Now I realize it wasn't factual.

total ripoff

Had to do a re-roof on my house. I've had sunrun for about 5 years. I asked if i could have my own solar crew do the R&R but was told NO! it had to be Sunrun people (my neighbor works for a solar company). it cost me $3800. when i got the quote i thought it was going to be complicated. 2 guys took it down in less then 4 hours and installed in 3 hours. That's $950 per man per day for less then 4 hours. Stay clear of SUNRUN they will rip you off. Also, i was just informed that I could have used my own crew to do the work. Thanks for letting me know AFTER he fact.

Well planned, fast

Sunrun installed a solar installation on my house roof 14 months ago. Everything from the initial sales discussions through to system start-up went smoothly and efficiently, no surprises. The installation managers where easy to work with and flexible. I had to delay the installation due to roof hail damage. The system has worked with out any issues.

Excellent installation

The installation team showed up when promised and demonstrated technical skill and the desire to effect the install in the best way possible. The install team was very articulate, knowledgeable and solicitous of our need to have the most elegant and efficient installation possible. They all worked very hard, demonstrated expertise and went the extra mile in install the system as they would wish it to be installed on their own home. They cleaned up everything left perfectly. The whole experience exceeded my expectations.

Job is not completed yet

The installation was free and I may have reduced electricity bills.

Horrible customer service my system has not worked in two months

I thought they were the best choice at the time. My system worked fine for 3 years till the inverter went out now two months later and still have not fixed it I had to call several times to get a appointment they won't call you.

Misleading Product Warranty

Hi: We purchased our solar system from Sunrun because they part of the Costco vendor list. Installed the system in Dec 2015. The inverter broke down in Oct 2019 (within 5 years). When we noticed that our system was not collecting energy in December (typically check our generation a few times a year), we were told that they would replace it. It took till 1st week of Feb for them to do so despite us having the full warranty package. So here is their SCAM: They will not pay any part of your utility bill during the time their system is down even though you have a warranty that you purchased from them to cover your system for 25 years. Their customer care department was rude, and unresponsive. We finally took the issue to Costco who gave us a partial refund of our utility costs being the good company that they are. DO NOT BUY SUNRUN BECAUSE THEY DO NOT COVER LOST COLLECTION. Otherwise, you will have big out of pocket expenses. Also, Sunrun system is substandard to have their inverter go at less than 5 years (and from what the tech said, it happens a lot with their inverters). Hope that this helps someone not get suckered into their scam!

Leak in Roof due to Improperly Secured Bracket

I had Sunrun Solar Panels installed approximately a year ago. Once the rainy season began, we started noticing water dripping in our kitchen and family room. My roof is under 5 years old, and there had never been any leaking at any point prior to the solar panels being installed. When I contacted Sunrun, they sent one of their technicians out and he did a brief inspection. His conclusion was that there was no visible problem. Since then, I have had to hire my own roofers to come out and inspect the roof, and I myself had to conduct a test with the water hose to find out exactly where the leak was.. It has been determined that the leak is in fact due to one of the brackets that is not secured properly. I contacted Sunrun again, and was told that they will not send anyone out again to check the bracket and or fix the problem. They basically told me that I have to submit more documentation, and wait for them to review it, and they even had the audacity to suggest that my homeowners insurance should cover it. In the meantime there is a water pocket that has formed, and the leaking continues because we are experiencing significant amount of rain here.

The worst company on earth

Never use this company.They will do nothing to address your problem.If they do it will cost you money.

As a Vivint Employee, I'm disgusted with this company.

Be very careful here. As a Vivint Employee, they actively misrepresent their after-sales care. In training we are told to tell customers that we monitor their systems 24/7 and if there's an issue Vivint will reach out to schedule a service visit. This is why you must have a broadband internet connection. My system was down for a WEEK before I caught it. The tech was 4 hours late, causing me to miss a day at work (at Vivint Solar, remember!). He then informed me that he was ONE of TWO techs for the entire state of Utah. Another lie we tell is that only Vivint employees will service your system. If there's a hail or lightening or wind storm, how are TWO techs going to service the entire state of Utah? They would have to sub-contract which is one of the things I most liked about Vivint to start with. Unfortunately you just can't trust anything that is said by their staff. I created a video that details my experience. https://youtu.be/Awuzdr_vJOI