Sunrun Inc.

Verified profile
Updated: 15 March 2024
Installer

Installing solar since 2007

Sunrun Inc. logo

1.88 from 1259 Reviews

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A score we give a solar company out of 100 based on 13 criteria that our SolarReviews industry experts believe are the best criteria to separate good and bad solar companies.

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Rating breakdown

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Sunrun Inc. reviews


Breakdown of consumer reviews

Sales Process

2.4

Price as quoted

2.6

On schedule

2.1

Installation quality

2.3

After sales support

1.7

Latest good review thumbs up

Brian T. Kelly | Eastham, Massachusetts | 03/15/2024

Owner reciew

Excellent job by 4 man crew from Taunton MA-- professional and personable

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1 comment >
Reply from Sunrun Inc.: Thanks for your review,Brian! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Latest bad review thumbs down

MeisterMan | Temecula, California | 03/14/2024

Sunrun Customer Service - Deplorable!

Need to let off some steam folks, I apologize in advance. My issue all stemmed from a home inspector as I am planning to sell my home. They suggested that I get the roof inspected. I did so, and the roofing company cited 32 broken tiles. More specifically they said that they are all broken around where the solar panels and conduit are located. I decided to get the roof panels take care of for the new owner. They said to go back to Sunrun and see if they would reimburse for the repairs. I called Sunrun, got the canned response "someone will contact you in 24-48 hours". I was fine with that. Super nice gal, Katherine called and made the appointment for Jim to come out, which he did, and determine the roofer was correct and that I needed to get paid for the repairs. I forwarded all the pictures of the before and after repairs as well as the invoice. I was thinking this was smooth so far, BUT this is where it all went downhill. I was assigned a Case Manager Sherril Teller. It took 2 weeks for Ms. Teller to respond to my request. She emailed me asking for the pictures and the invoice. I gladly responded back that they had been sent to Jim and Jim confirmed that they were uploaded into whatever system they have. No response back for 2 days, she didn't have them. I was happy to send them to just her the same day. No response back, I emailed her to confirm receipt, nothing. I text her, no response. I tried to call, no answer but left voice mail, again, nothing. Crickets! This went on for 2 weeks then finally the day before yesterday, I decided to call Sunrun, again I got that canned response of 24-48 hours. This is where it gets better, I decided to look at MySunrun app to see the production of my system, AND FOUND OUT THAT MY SYSTEM WAS DISABLED UNTIL THE ROOF MATTER WAS TAKEN CARE OF. WITHOUT MY AUTHORIZATION OR KNOWLEDGE. So I called again, asked why it was shutdown, Tamica stated that I would have to talk to my case manager, Ms. Teller. I explained that Ms. Teller is not reachable. I asked to get her supervisors name, Mr. Pennington. He doesn't have a phone number, so I emailed him and Cc:'d Ms. Teller as well asking to have a conference call and determine the path forward. Bottom line, deplorable customer service, hard to understand phone that answer the phones, canned responses of "we will get someone to reach out to you in 24-48 hours, poor communication, no way to have a call escalated to a supervisor. I'm VERY upset with no one to discuss. I'm disgusted with Sunrun. The sad part is I went through Costco to get it all started.

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1 comment >
Reply from Sunrun Inc.: We appreciate you bringing this to our attention. Let me start by saying we are so sorry to hear that you are not getting the assistance you need in regard to the issue with your system. Our team would love the opportunity to take a closer look into this to see how we can help. In order for us to help you further, please send an email to resolutions@sunrun.com with your service address so we can confirm your account. Once we verify this information we will assign an Escalation Expert who will be able to assist you further. Thanks!

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DeeVa | Wesley Chapel, Florida | 03/15/2024

Best in the Neighborhood

The crew was very friendly and efficient. They were on time and got the job done quickly. When I asked questions they provided the answers needed. I would recommend SunRun to anyone as my experience has been wonderful as this was the second installment with them from years ago.

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1 comment >
Reply from Sunrun Inc.: DeeVa, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience, while helping us create a planet run by the sun!

Just Us | Yucca Valley, California | 03/14/2024

Solar experience good wrong

I Remember when a few Sunrun representatives knocked on my door and gave my wife and I good pitch about solar power and how we would save on free installation and panels how wrong we are going to be when came said we needed more solar panels to be able to save enough on energy it gets worse a Company name Freedom Forever sent by Sunrun added so call new roofing well everything got installed and when the rain came the roof leaks started and power outages as well they will give you the run around and really not care your well unless you press the issue every day. I also have friends and family that unfortunately got on with the same problem so if Sunrun or Freedom Forever comes calling or knocking send off.

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1 comment >
Reply from Sunrun Inc.: Hello, Just Us! We appreciate you letting us know about the roof leak, and we are genuinely sorry for the inconvenience it has caused you. Our team is here to assist you promptly. In order for us to look into these damages, please send an email to resolutions@sunrun.com with your service address along with a concise overview of the specific issues you are encountering. Thanks!

LD | Evanston, Illinois | 03/13/2024

Unfortunately, my experience was not positive. After receiving an unsolicited call from Sunrun regarding their concern my existing panels weren’t producing enough electricity resulting in higher ComEd bills, it was recommended I speak with a sales rep to see how they could make this better. The sales rep went told me they could install an additional 7 panels (I have 14) for only a couple of dollars more per month for all of them. I was skeptical but was assured this would include both sets of panels. I was convinced based on what I was told several times over multiple conversations, along with the fact that 1/2 as many panels wouldn’t cost more than my original 14. When 2 separate Sunrun bills came plus a ComEd bill, I called to ask when these bills would merge. I was told I signed a contract for only the 7 additional panels. It took months for Sunrun’s sales leadership team to decide that they would not honor what my sales rep assured me, even though I had an email stating she was sorry she confused me with the offer. Lesson learned. I would not do business with this company given the chance.

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1 comment >
Reply from Sunrun Inc.: Hello, LD, thank you for bringing this to our attention. We are so sorry to hear that there was an issue with your billing. If you are still experiencing this or have any additional questions or concerns, please send us an email at resolutions@sunrun.com with your service address. Thank you!

Jenn Mora | Lakeside, California | 03/13/2024

Great communication and service

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1 comment >
Reply from Sunrun Inc.: Thanks for your review, Jenn! We're so happy to hear that you had a good experience with us! We're sure that you have enough decisions to think about, and it's our goal to make going solar an easy choice. Thank you for helping us create a planet run by the sun!

Katie | Land O Lakes, Florida | 03/13/2024

Great experience !!!!

Watts by noon and unstoppables crew were amazing! So professional, fast, reliable and very informative!! From start to finish point of sale to install has been painless!! Jake Lissau, Drue Pisha, James Oasis, Tyler Robbins and Jamey hardebexk are exceptional workers!!

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1 comment >
Reply from Sunrun Inc.: Katie, big thanks for sharing this with us! We’re over the moon to hear that our staff made the entire process seamless for you. Your engagement contributes significantly to our mission of creating a planet run by the sun. Thanks so much!

Jordan Uehara | Riverside, Rhode Island | 03/13/2024

Quick, easy installation. No problems

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1 comment >
Reply from Sunrun Inc.: Jordan, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience, while helping us create a planet run by the sun!

John | Dedham, Massachusetts | 03/13/2024

Worth it.

Everything went swimmingly. I couldn't of asked for a better crew.

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1 comment >
Reply from Sunrun Inc.: Thanks for your review, John! We're so happy to hear that you had a good experience with us! We're sure that you have enough decisions to think about, and it's our goal to make going solar an easy choice. Thank you for helping us create a planet run by the sun!

Karen Johnson-Evans | Baltimore, Maryland | 03/12/2024

I got SunRun back in 2018 this has been the worse experience I have ever encountered. I had a sales rep that came to me home lied to me and my husband told us it was 10 year contract. Said that she needed to do the contract on my computer she must have skipped parts and had me to intimidating the process while she was a fraud. I reached out to the company because once I found out what she had done her boss told me she was fired and that he would assist me. I told him what happened he said get the install and he would help me with what she had done. After contacting the company several times he then stopped calling me after the install, he made me feel comfortable until about a month later then no more callbacks. I been trying to get help from this company for 6 years and all they do is brush me off. He no longer work for the company either so I feel like I was scammed with the door to door rep. I hope that anyone that deals with this company be on alert for these type of matters. Talked to a manager today that told me I would need legal help because both of the people that was involved no longer work for the company what a mess and a scam at the same time. Trust me trying to get some help has been hell on wheels.

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1 comment >
Reply from Sunrun Inc.: Karen, thank you so much for bringing this to our attention. We are so sorry to hear about your experience and we want to help resolve your concerns. We have located your account and we have escalated your concerns to our Escalation Team. An Expert will contact you as quickly as possible to assist you, thank you!

Matt Garcia | Ripon, California | 03/12/2024

Equipment failure

We have only had sunrun for 2 years and the computer failed on the system. Each time a tech was supposed to be sent out they showed up late or did not contact us they would be late. The computer had failed and they could not get a replacement for 2 months. This was during the peak time of summer. They informed us we would be compensated once the system was back up and are now telling us they will review it on our anniversary date, meanwhile we have a $2600 true up bill due in early April.

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1 comment >
Reply from Sunrun Inc.: Matt, we are so sorry to hear this, and we would love the opportunity to help improve your experience with us. In order to best assist you, please send your address and an overview of your concerns to resolutions@sunrun.com, so that we can personally connect you with an Escalations Expert that can help you. Thank you!

Chris C | San Diego, California | 03/12/2024

Install

Ricky, Victor, Omar and Markey were very professional. They were very quick to start to work on my install and worked till the job was done. They made sure to keep me informed of each step of the installation process. They are a great crew!

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1 comment >
Reply from Sunrun Inc.: Chris, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience, while helping us create a planet run by the sun!

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Service types


Residential solar - Grid tied

Residential solar - Hybrid solar systems

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About Sunrun Inc.


With Sunrun, you get a new, modern energy experience – the freedom to power life how and when you want with reliable, affordable energy made from the sun.

Office locations


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California - San Francisco

225 Bush St. #1400, San Francisco CA, 94104

California - Petaluma

1360 N McDowell Blvd, Petaluma CA, 94954

California - Sacramento

1307 Striker Ave., Suite 100, Sacramento CA, 95834

California - San Jose

575 Dado St, San Jose CA, 95131

California - Stockton

1551 Stimson St. Unit 4, Stockton CA, 95206

California - Camarillo

365 Camino Carillo, Camarillo CA, 93012

California - SF

225 Bush St, SF CA, 94104

California - San Francisco

225 Bush St #1400, San Francisco CA, 94104

California - Bakersfield

3615 Patton Way, Bakersfield CA, 93308

California - Fresno

4507 N Selland Ave #27, Fresno CA, 93722

California - North Hollywood

13012 Saticoy St #1, North Hollywood CA, 91605

California - Murrieta

26820 Hobie Cir Unit A, Murrieta CA, 92562

California - San Diego

6370 Nancy Ridge Dr #108 & 109, San Diego CA, 92121

California - San Luis Obispo

775 Fiero Ln #200, San Luis Obispo CA, 93401

California - Ventura

5777 Olivas Park Dr, Ventura CA, 93003

California - Bakersfield

2501 Union Ave, Bakersfield CA, 93305

California - Fresno

2965 s Angus ave , Fresno CA, 93725

California - Dublin

6761 Sierra Ct, Dublin CA, 94568

California - Apple Valley

12218 Apple Valley Rd, Apple Valley CA, 92308

California - Fresno

4507 N Selland Ave, Fresno CA, 93722

California - Redlands

1125 Research Dr, Redlands CA, 92374

California - Sacramento

1060 National Dr, Sacramento CA, 95834

California - Visalia

8029 W Riggin Ave, Visalia CA, 93291

California - Sacramento

4641 Florin Rd, Sacramento CA, 95823

California - Taylorsville

4214 Co Hwy A22, Taylorsville CA, 95983

California - Irvine

2500 White Rd, Irvine CA, 92614

California - Palmdale

38940 Trade Center Dr, Palmdale CA, 93551

California - Corona

1550 Magnolia Ave, Corona CA, 92879

California - San Luis Obispo

775 Fiero Lane #200, San Luis Obispo CA, 93401

California - Palmdale

38215 47th St E, Palmdale CA, 93552

California - Clovis

845 W Shaw Ave, Clovis CA, 93612

California - Atascadero

905 El Camino Real, Atascadero CA, 93422

California - Victorville

15150 Bear Valley Rd, Victorville CA, 92395

California - Pioneertown

53484 Mane St, Pioneertown CA, 92268

California - Stockton

1551 Stimson St, Stockton CA, 95206

California - Temecula

41653 Margarita Rd, Temecula CA, 92591

California - Garden Grove

10801 Garden Grove Blvd, Garden Grove CA, 92843

California - Burbank

7679 San Fernando Rd, Burbank CA, 91505

California - Santa Fe Springs

12830 Romandel Ave, Santa Fe Springs CA, 90670

California - Riverside

3727 6th St, Riverside CA, 92501

California - Fontana

16005 Sierra Lakes Pkwy, Fontana CA, 92336

California - Lake Forest

20021 Lake Forest Dr, Lake Forest CA, 92630

California - Huntington Beach

7100 Warner Ave, Huntington Beach CA, 92647

California - Sacramento

1215 Striker Ave, Sacramento CA, 95834

California - San Jose

470 Needles Dr, San Jose CA, 95112

California - San Diego

8090 Arjons Dr, San Diego CA, 92126

California - Petaluma

755 Southpoint Blvd, Petaluma CA, 94954

California - Vista

1225 Park Center Drive, Vista CA, 92081

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New York - Westbury

177 Cantiague Rock Rd, Westbury NY, 11590

New York - Valley Cottage

Valley Cottage, Valley Cottage NY, 10989

New York - Brooklyn

240 Kent Ave. Unit B9, Brooklyn NY, 11249

New York - Long Island

415 Oser Ave Ste W Hauppauge, Long Island NY, 11788

New York - Brooklyn

240 Kent Ave B9, Brooklyn NY, 11249

New York - Elmsford

570 Taxter Rd, Elmsford NY, 10523

New York - Farmingdale

202 Airport Plaza Blvd, Farmingdale NY, 11735

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Colorado - Denver

717-17th St, Denver CO, 80202

Colorado - Westminster

6040 W. 91st Ave, Westminster CO, 80031

Colorado - Wellington

8025 First St, Wellington CO, 80549

Colorado - Denver

717 17th St, Denver CO, 80202

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Hawaii - Kailua-Kona

73-5576 Kauhola St #7, Kailua-Kona HI, 96740

Hawaii - Honolulu

550 Paiea St. Ste 506, Honolulu HI, 96819

Hawaii - Kapolei

1019 Lauia St, Ste 7, Kapolei HI, 96707

Hawaii - Waipahu

94-240 Pupuole St, Waipahu HI, 96797

Hawaii - Kahului

100 Pakaula St, Kahului HI, 96732

Hawaii - Hilo

380 Makaala St, Hilo HI, 96720

Hawaii - Kailua-Kona

73-5576 Kauhola St, Kailua-Kona HI, 96740

Hawaii - Kailua-Kona

74-577 Honokohau St, Kailua-Kona HI, 96740

Hawaii - Kahului

35 La'a St, Kahului HI, 96732

Hawaii - Lihue

3257 Kuhio Hwy, Lihue HI, 96766

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- Hartford

75 Brainard Rd, Hartford Connecticut, 06114

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New Jersey - Somerset

26 Worlds Fair Dr.Ste J, Somerset NJ, 08873

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New Mexico - Albuquerque

500 Marquette Ave NW, Albuquerque NM, 87102

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Massachusetts - Billerica

16 Progress Rd, Billerica MA, 01821

Massachusetts - Taunton

695 Myles Standish Blvd Bldg 2, Taunton MA, 2780

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Connecticut - Rocky Hill

712 Brook St, Rocky Hill CT, 06067

Connecticut - North Haven

50 Devine St, North Haven CT, 06473

Connecticut - Plymouth

153 S Riverside Ave, Plymouth CT, 06786

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Texas - Arlington

4611 S Cooper St, Arlington TX, 76017

Texas - Sugar Land

15505 Southwest Fwy, Sugar Land TX, 77478

Texas - San Antonio

3331 N PanAm Expy, San Antonio TX, 78219

Texas - Houston

9331 Hwy 6, Houston TX, 77095

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Illinois - Broadview

700 Broadview Village Square, Broadview IL, 60155

Illinois - Bolingbrook

1 Territorial Ct, Bolingbrook IL, 60440

Illinois - Des Plaines

2291 & 2309 S Mt Prospect Rd, Des Plaines IL, 60018

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Vermont - Essex

131 Red Pine Cir, Essex VT, 05452

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Nevada - Las Vegas

861 S Rainbow Blvd, Las Vegas NV, 89145

Nevada - Las Vegas

7881 W Tropical Pkwy, Las Vegas NV, 89149

Nevada - Las Vegas

6025 S Pecos Rd, Las Vegas NV, 89120

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Virginia - Fairfax

10201 Lee Hwy, Fairfax VA, 22030

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New Hampshire - Londonderry

24 Orchard View Dr, Londonderry NH, 03053

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Maryland - Beltsville

12400 Kiln Ct, Beltsville MD, 20705

Maryland - Delmar

503 S Maryland Ave, Delmar MD, 21875

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- Baltimore

9600 Pulaski Park Dr, Baltimore Maryland, 21220

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- Dallas

11255 Garland Rd, Dallas Texas, 75218

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- East Peoria

688 High Point Ln, East Peoria Illinois, 61611

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Florida - Orlando

2583 Consulate Drive #800, Orlando FL, 32819

Florida - Tampa

5208 Tampa West Blvd, Tampa FL, 33634

Certifications


Better Business Bureau Solar Energy Industries Association

Licenses


NO LICENSE REQUIRED

Contact Sunrun Inc.


Location pin
Head Office
225 Bush St. #1400, San Francisco CA, 94104
Website
Website
Sunrun Inc.