ADT Solar (formerly Sunpro Solar)

Run away

4 months into the project and no communication. No install and no reimbursement for panels installed in August. None of the agreed promises have been performed, they blame TEP. Don’t do it, you will be stuck with no response and no reimbursement. Nidia, Luis et el could not get a response from the company they work for! Think about that before you go solar, this has been a nightmare!

A Great Experience

Very professional, kept me well informed, a pleasure to deal with on all levels. Carmella, Patrick, Triston,Andreas, Freddie and Johnny were wonderful to work with.

The guys got the job done. They knew what to do and took care of the job in a professional manner. Only problem that I have is I don’t have a definitive plan in my hand showing me when the system will be operational.

ADT Scam 282 days and waiting

We signed a contract on April 06, 2022 with ADT Solar, to have Solar panels installed, they were going to repay us the cost of the Solar panels for the first year and they were going dig in new underground wiring from the main in the back of our lot to the house, replace the electrical service boxes on the back of the house, replace all of the light bulbs in & out of the house with new energy efficient LED bulbs, replace our thermostat with a Google Nest learning Thermostat, Seal the Ductwork joints, perform a "Air Door Test", wrap the water heater for better efficiency and the ONLY things they have COMPLETED is they installed the Solar panels on the roof in May 2022, they came out and replaced about 1/2 of the light bulbs and wrapped the water heater put the thermostat on the wall. Then to top that off I started getting billed for the solar panels from Scratch the company that financed the solar panels on the roof in July 2022 (the panels are not wired or hooked up, they do NOTHING). I have Called, Text, Emailed, Spoken to customer service, I have left MANY messages and NOTHING is followed up on or finished by ADT and that’s been 282 days ago as of today Jan 13, 2023. We signed up with ADT Solar because we were TOLD that the system would be up and running and we would not being billed any more from APS and we would be building/ adding energy credits from the end of June 2022 forward, and we would be able to apply and get the tax credit for 2022 for installing Solar. It asks for Solar panel manufacturer but we never got any information about them from ADT

Beyond Satisfied

From beginning to the installation of the solar panels I am beyond satisfied. When meeting Tim Fogel regarding ordering solar to installed there was no high pressure selling. Mr. Fogel addressed what my home would require regarding the type and how many panels I would need. Once entering into a contract I have continuously been kept informed of where we were at with the process prior to the installation, i.e. permits etc. Rachel Hayes, Jennifer Hayes and Stacey Cook provided excellent customer service keeping me upto date and what to expect each step thereafter. January 8, 2023 was the scheduled installation date for the solar panels to be put into place. High cudos to ADT Solar for the crew they assigned to have the panels installed. The crew showed up within the scheduled time allocated, immediately looked over the area the intended panels were to be installed and discussed the change to the exact location of installing the panels. I was completely satisfied with the suggested change and from there the crew immediately went to work. I found these young men professional, polite and focused. The electrician was provided access to the fusebox and took time to discuss what steps he would be taking to ready the installment of the inverter box. Once again I was and am completely satisfied with this young man's knowledge and professionalism. The work ethics of the crew and electrician are exceptional and professional. I commend ADT Solar in their selection of the crew and electrician hired to install my solar panels and inverter box. Job believed to be well done and I am beyond satisfied. Thank you to the ADT Solar Team and to the hired crew and electrician. Would truly give more then a 5-star rating for the overall jobs performed.

Horrible Company with SUPER HORRIBLE customer service!!!!!!!!!

I was told i would NOT have to pay any more electricity bills. Well that was a terrible LIE. During the summer I was paying twice the amount I was paying before I had these crooks. My most recent electric was $138 more than my regular bill and I have gas heat. It is so hard to get these crooks on the phone I tried to call a few days ago 1st time was on hold 20 min. 2 other times was on hold 10 min. each NO ANSWER!!!! They were going to send some one out days ago to fix things however no calls or any one showing up either. DO NOT LET THEM SELL THIS CRAP TO ANY MORE OF YOU!!!! As it turns out my solar is not providing the power correctly!!!!!!!!!!!!!!!!!!!

Yesenia was a pleasure to work with. Very knowledgeable, answered all our questions. The installation team was also very personable and professional.

Didn’t keep their promises.

The salesman promised us several things including a $3000 credit with the electric company, rebate and $0.00 bill after the system was up and running. after almost two years they told us that the panels would be working from September 12th 2022 but I still continue to receive the bills at normal values ​​plus the financing of the panels that is we are paying double after the solar panels. scam scam scam

Was lied to by the sales rep about how the system would work. Was told it would take 2 working days to complete. Guys came out and worked for 4hrs then left. 2 months later another installer came to finish the panel install. Another 2 months went by with no communication from the company. I called and called and finally a crew came out and installed part of the electrical, leaving after 2hrs. Another 2 months went by and again I had to spend 2 days on the phone to get anyone to respond. Needless to say permits weren’t submitted on time work didn’t pass inspection the first time. After spending a week communicating with every contact that I had for them an electrician came out and worked until midnight to get the system passable! The excuse that is used by their headquarters in Louisiana repeatedly is that they are short handed. The paperwork for permission to operate the system was submitted to the power company 2 weeks late! 10 months later I’m making payments on my loan with a nonfunctional system! Had to get a lawyer and stop payment on the loan. Next step I guess is to have them remove their equipment and restore my house back to normal. ADT Solar is the worst experience that I have ever had with any company ever! I was a contractor for 10 years and never saw anyone operate in this fashion.

System not online / Poor Customer Service

System installation went well with no issues. I have been waiting for over 4 months for the inspection and system to be online. I am not about to make my third payment on the solar loan, and had been guaranteed that I would be reimbursed for solar loan payment if the system was not online. After (finally) reaching Cheyenne Bagshaw on Nov 17 and sending proof of payments, was told that reimbursement checks for Nov and Dec would be sent out. Now it is end of Dec 22 and not checks and cannot reach anyone at ADT Solar (including supervisor !) Non existent customer service and communications after installation.

Unorganized and failure to complete their project on time

We contracted with them to put solar panels and a battery on our house. In May of 2022. They arranged financing at a low rate. We experienced delay after delay due to their miscommunication within their company. Eventually it was time to put the solar panels on the house but they have refused, saying that the financing offer had expired. Turns out they too, so long to get the job done that financing offer had expired and they failed to request and extension. Their offer was for us to fill out a new application for financing at a higher interest rate. This would add approx $6,000 to the total bill. While it was their fault for the delays and failure to request an extension, they refuse to absorb the additional cost. During installation they destroyed a basement wall and put a large hole in the ceiling. I was told to higher someone to do the repairs because they guy they used had quit. They said submit the bill for repairs and they’d pay it. The repairs to the wall and ceiling came to $700. Per their instructions I texted a picture of the bill on Nov 2, 2022. It’s now December 29th and we have yet to be reimbursed for that out of pocket expense. A full month went by between the electrical work and rough inspection. Electrical was completed Sept 29th. We received a call in late October asking us why we didn’t have the electrical work done. They didn’t even know it was comp,eyed by their own workers and hadn’t requested the rough inspection, creating yet another delay. At the inspection they sent out an electrician who didn’t work on the project. The schematics didn’t match the work and the electrician they sent couldn’t answer the inspectors questions. The rough inspection was conditionally passed but, the inspector required they redraw their electrical schematics to match the work that had been done. Apparently the work didn’t match what was in paper. At this point I’m going to have to cash out part of our 401K and pay cash to get the project done with ADT Solar refusing to responsibility for creating this mess. I do not recommend this company and once we are finished with them, won’t ever recommend them to anyone we know. If we ever hear of anyone considering the, we will strongly recommend they find another company as they fail to keep their promises or take responsibility for their mistakes.

Still waiting for installation

Signed up for solar in August 2022. We were scheduled for installation in November. There was a small amount of rain that day. They never came out they never called to say they wouldn’t be coming. We have contacted them weekly since for an installation date. They haven't been able to provide one. Terrible service and follow up

Horrible Company

I made a purchase from this company in July of 2022 system still is not installed. Making payments on this system and they will not come finish the install. I would not recommend doing any business with this company. All I get is we are working on it.

Find an upstanding company

This has been much too long of ordeal to put it into words here. I’lll try to summarize… Sales lady says whatever she needs to say to sell a system. Said my system would be up and running in 8 weeks, which would have been mid January if you allow for the holidays.

Poorest Customer Service

Our sales person Kevin,and installers were awesome. Customer service is the worst I have ever experienced. Hardly any communication, several poorly educated people. Coordinating with the county and our utility company has been horrible. We were delayed due to the incompetence of ADT,three times, and today we were supposed to be turned on,but again they failed us.

I would avoid.

On the installation day, the two individuals who came to install the panels on my house explained that because the way my house was built "a lot" of conduit would be required and it would be an "eyesore." This was never explained to me during any sales process. I said "well, don't install an eyesore, please." Now ADT Solar is claiming that I owe them a cancellation fee of $3,000. No one has rectified the situation. They have not been an impressive company to deal with. I feel that I have been unfairly treated.

They don't honor their promises

These people, after many months, still owe me for their commitment of a monthly payment compensation since they failed to complete the project on time. I had to threaten arbitration to get other promised moneys! I have reached out in good faith via phone, text, and email on numerous occasions and still get the run around. I know I have to pay my part on time, but it doesn't seem to be the case with these people. I am owed $200.30, was told I'd get it by the end of October, then November, and then the week of 12/5. Still...nothing. I have hit a dead end wall, so I guess all I can do is warn others that these people don't honor their promises.

NIGHTMARE!

I’m nearly two years in to this experience and my panels still aren’t working! Plus they started charging me. ADT Solar is a scam! Run, do not walk, away from this company!

Horrible Company

They've already turned off my ability to comment on other social media platforms. I entered into agreement with then Sunpro, now ADT Solar. Great sales person but horrible Operations. They just cannot figure it out!! 13 months to install, many failed permits, tons of excuses for poor communication, and I had to hire an attorney to get out of my contract. I just want out and I'll continue to write reviews until ADT Solar does the right thing and let's me out of this nightmare. Do yourself a favor and do your homework. I didn't and I'm paying the price.

Do NOT trust this company

Step one: In April, I decided to get 4 different quotes for solar. I met with several companies, and while Sunpro was not the cheapest, I felt they were the best fit for me. If you would like to know, Momentum Solar was the cheapest, but did not offer some of the perks I was inclined to take. I was told at this time it would take 3-4 months to get the Solar up and running due to supply issues. That was fine with me. Step two: On April 18th, they installed my efficiency package. On this date, they surprised me and said it will only be 1-3 weeks until the panels are installed. I was excited at this time. Step three: After a couple of rescheduling issues on both sides, my panels finally got installed on 6/21/22. It went well, aside from the electricians not finishing their portion of the job due to an “emergency”. However, I received an email the following day requesting a signature for a product change. Supposedly, they were changing the panels I agreed to receive to another brand due to the discontinuation of the original panels. This wouldn’t have been an issue if discussed prior to the installation, but once I did research, I found out that the new panels were significantly cheaper and lower quality. So I called and requested either a price decrease or the original panels. A week later I had not heard back, so I texted the scheduling coordinator, who then said they were on the way to switch the panels. Luckily I was off work and home. Step four: Now it was a waiting game for CPS to come out and switch some stuff around that wasn’t up to code. This was the most frustrating because I had no news for weeks at a time, and was expected to pay for solar that was not functioning, on top of my electric bill. After several phone calls and messages, Sunpro finally agreed to reimburse me for the time period my solar was not hooked up. Step five: Once CPS finally approved the work order (10/5/22), they came out to my property unannounced several times, broke my fence and wifi cable, and tore up my yard. I won’t get into that, but just a piece of advice when starting a solar project: Insist on an inspection by your local energy provider, so you know what kind of damage has to be done to your property for this project that should be small. Step six: The Sunpro electricians came out to finish their job on 10/19/22. It was discouraging to hear the technician say he has to fix a lot of screw-ups the previous electricians made, who had gotten fired. After this, it needs to be inspected and one final step that I am not sure of yet. However, during their visit, they hit something in the wiring of my house, and now my only laundry room outlet does not work, as well as my ceiling fan/light in my bedroom. I called to get this fixed, and called again a week later when I did not hear back. I was told that they would arrive the following day, and they were “unable to give a time frame”. They did not arrive prior to 12:30, and I had an appointment that day. I thought I could leave for an hour and be fine, but they showed up 10 minutes after I left. Speaking with the technician through my doorbell camera, he did not even know why he was there. They are now supposed to arrive a week later. Step six continued: after several last minute calls to me while I’m at work, and unsuccessful attempts at scheduling a day to fix my wiring, the electricians were scheduled to come on Friday, 12/2, sometime between 12-6. They never showed up. No call to let me know why. I contacted my account manager. Someone else texted me the following Monday requesting to reschedule the appointment. It was then scheduled for Wednesday, 12/7. They were unable to give me a time slot, so I needed to be home all day. Once again, they did not show up, still not giving me a reason why. In addition to this, the team that was supposed to install my insulation also was a no call no show. So I left a message to inquire why. I have not received a reply as of yet.

Solar

Had a great experience with ADT Solar. My rep Darrick Sigman was very personable and had answers for every question we had. Overall I would definitely recommend the company!

Great Service

Everything went accordingly as planned and delivered

I would never do this again had I known.

I had the same poor service and delays as well as multiple things broken, installed wrong. The final straw was when I figured I'd buy nine more panels. I own 58 panels. The salesman told me 20k for none panels, I balked. That was when I realized I could haggle. He dropped the price to 9k. What! I paid (like a sucker) 80K for the rest of the system. If I had known you could haggle I'd have saved tens of thousands. Additionally, I rationalized spending so much, thinking I'd offset my bill so much that I was prepaying my electricity for 25 years. NOPE! Only two months have had no bill. During the summer my bills were about what they were before this mistake. Lastly, I'm genuinely concerned that now that ADT has the company they will make it a monthly fee to "monitor".

Solar Energy Specialist

If you are interested in getting solar panel and are in Austin/Round Rock area, I highly recommend Johnny Jackson . He is very knowledgeable, courteous and patient. He keeps you inform during the process. If he doesn't know the answer to your question, he will find it out in a timely manner. I really appreciated is availability as well. Johnny Jackson Solar Energy Specialist (m) 254.723.1752 (o) 866.450.1012 goadtsolar.com

Disorganized, False Promises and Regret

We started our solar journey back in June, where we were sold a system with all these fantastic savings we would realize. Fast forward to August when the system was installed, they forgot to install one panel. It took them a couple months to finally finish the job and it has since been a couple months and the system is still not operating, despite having payments upcoming. I refuse to pay for a system that does not work, along with a full electrical bill. I constantly reach out, but can never get any solid updates on anything, they just keep saying they are working on it. They have sent incorrect forms for me to sign, then have sent 6 different people to inspect, all of them doubling-up on the same paperwork. There is clearly a lot of disorganization around the process and I am regretting ever going down this path with solar. My next steps will be to involve the appropriate state agencies as I feel they are engaging in dishonest business practices of selling systems to people based on data that won't be realized because they can't get their act together. Again, I will not pay for a system that is not operational, along with my full electric bill.