ADT Solar (formerly Sunpro Solar)

Do not use this company

This company lies about everything from what Solar can do for your light bill to when somebody is coming to “fix” the problem. We have NOT saved any money on our light bill and have had to have them come back several times to fix their mess and now I have a hefty Solar panel payment plus my usual hefty light bill. Worse financial mistake we’ve ever made! I wanna get out of this. Gonna have to hire a lawyer. This is such a fraudulent company that will tell you anything you want to hear. They are non responsive and don’t know what they’re talking about when they do call. They simply want to push you off and not fix the problem! What a mistake!!

This company is completely worthless!!!!!! DO NOT USE THEM!!!

I will agree with a lot of the other reviewers that said this company employs a bunch of liars! We paid for our system outright ($59K+) and the Enphase system has NEVER worked. They sent out several different people, before we paid them, whom were "posing" as electricians to shut us up and all they did was screw the Enphase up even worse. My husband and I have made repeated calls to customer service and have also sent text messages with our so called "Account Manager" who by the way is probably a computer because she never answers the text messages, and we have received absolutely NOTHING from them. Our system itself seemed to work for the first few months and now we are getting bills from our electric company in excess of $350 per month. All I can say is DON'T USE THIS COMPANY!!!!! They are a complete rip off and now we will have to out pocket money to get an attorney and try to get our money back that we paid for the system. Even if that works out, we still have a bunch of equipment and holes in the stucco of our house! The only reason that I gave 1 star is because I had to to write the review. I wouldn't even give 0 stars!!!

SunPro/ADT Solar

I went Solar a couple of months back, the whole process has been great, everything was done on a timely manner and the workmanship was second to none, my Solar Specialist StanleyGonzalez was very knowledgeable and was involved through the whole process.

ADT Solar

The professionalism of the installers, the courtesy and respect they’ve given to the home, and the fact that they cleaned up after themselves before they left. Jesse our sales rep, Craig our acct manager, and the team have done what they said they were going to do. I wish other vendors would show the same workmanship as ADT Solar.

Do NOT use this company Do NOT trust them Not sure the way they do their financing is ethical. I’m going to see if l have legal case for fraud or elderly abuse.

DONT RECOMMEND THIS COMPANY

My review starts with SunPro Solar and moves into ADT Solar. Whatever you all decide DO NOT go with this company. They are liars, they are manipulators, and they give you false promises. With Sunpro Solar I purchased the Tesla Battery for the house. My sales Rep promises me that they would install it for me at no extra charge if I would have decided to go with them. They also guaranteed me that I wouldn’t have to pay on the loan until I was up and operational which was FALSE. So, I had to pay for my electricity bill along with the solar panel payment. They have no control of when you start paying on the loan so, please be aware of those sales tactics. They are also going to offer you the 30% tax credit which you have 5 years to claim but they expect you to pay that 30% interest to the borrowing company within 6 months if you want to keep your interest at 1.9% as they will start you at. Communication between sales rep and corporate is non-existent. My project took almost 3 years to complete from start to finish. The city inspector came 3 times to inspect and every time they came it was someone else from Sunpro/ADT who did not have a clue what was going on with my project. I tried calling their customer support and was transferred from rep to rep as they did not have a clue of what was going on with my project. ADT customer service is one of the worse customer services I have ever encountered. They transfer you from rep to rep claiming that it is another department that is supposed to take care of your issue and in the end, nothing gets resolved. A perfect example is that one section of the solar panels was not working so I called to see what could be done. They told me that the easiest fix was for me to go out there myself and turn on/off the main box. They also stated that the earliest they could send a tech was 3 weeks. I'm like that is a whole month of me paying for something I'm not even using what is the going on?? The one thing that I can say positively about this shady company is that Amy Pittman formerly Amy Boudreaux is the person to get a hold of in any situation. She took the time to listen, care and make sure that my concerns were heard and taken care of. If it wasn’t for her, I could guarantee that I would still be trying to complete my project. So, my overall Rating for the company is (1 * star) and DO NOT RECCOMMEND THIS COMPANY AT ALL!!

Appreciated Service

I have worked in some form of customer service or service delivery my entire life. My appreciation for both excellent service and customer service are a notable part of interactions. The team did an outstanding job from notification they were in route to cleaning up prior to leaving. I’m very pleased with the work and service received; already referred to a neighbor.

DON'T TRUST THIS COMPANY

Do not trust ADT, they teach their sales people to LIE to their customers. My sales guy DeAndre Barber (Lithonia Ga) is a great sales person but everything he says is a lie. He will promise all kinds of incentives so he can run up that cost and when it's all said and done, he stop taking your calls. So I calls K. L. (redacted for privacy) (customer advocate) and she's a bigger liar than him. They told me I would've have to anything they would take take of it all and for the most they did, I can't lie. They touch bases with every updates and everything but as soon as it passed inspection, all of a sudden I had to connect the system, like wth? Don't get me wrong, very easy but why tell me a week later, why wait so long and then say, that's my job to do and someone was suppose to come out and change my bulbs and thermostats, now they say they are sending me a box of stuff and I'm responsible, just crazy. They were so nice in the beginning. I was telling my people how good this company is and how I was going to get the alarm system but they can forget. I'm telling all my people to never mess with this company. DeAndre said I would receive a incentive check 1 week after approval (the work was done right) and I call and the Kellie person, she jerked me around a whole week without returning my calls and text to email me it's going to be 4 months before I get what they said I would get in a week. LIARS Don't fool with this company

Waste of money

Total waste of money. Our electric bill is about 30 dollars less. Biggest financial mistake we've ever made. Salesman Totaled lied to us.

Solar Installation

Jazmin was very professional and explained the whole process in detail. I would totally recommend ADT to anyone considering solar. The process was pretty quick from the beginning to the end. Once we started with a simple quote it we then continued with consistent communication to make sure we knew what was going on at every step. We got our system installed within 4 weeks of moving forward.

Stay away from this company

We had solar installed last year and ever since then the company leaves you high and dry. If you have an issue good luck getting anyone to answer the phone. January 5, 2023 I called because the combiner box mounted outside is hanging off. They said that they will send someone out. Here we are February 17 and I have yet to hear anything from the company. Worst customer service. I regret ever getting solar installed. If you are reading this and thinking about going solar, please don't. Especially with this company.

Very professional

This experience has been great! Jesse has been very helpful and thorough with answering our questions. He did a good job setting expectations. The install crew was very courteous and respectful. We decided to go with a battery as well because that's extra comfort and security for us. I've recommended Jesse and ADT Solar to my neighbors.

Do not get ADT Solar

My ADT Solar experience deserves no stars. My first experience with an ADT sales rep went pleasantly well. I was able to sign the contract and begin the process. The PROCESS is a NIGHTMARE. My contract was signed in August. Permit issued August 30th. Solar installed October 20th. Payments started December 20th. My reimbursement checks came January 22nd, 2 months after I made two payments and as of today February 13th, my solar is still not fully operable. To top things off, my inspection failed which is delaying things further and my main breaker needs to be upgraded due to electrical problems I am currently facing. My refrigerator is randomly cutting off and I need to flip the main breaker switch to get it back on. Currently no solution to this problem and it’s been a few weeks. Please do not choose ADT Solar. Installed - October 20th Still not fully operable as of February 13th

Worth the wait

We began our project in January of 2022 and connected to the grid in January of 2023. We understand that SunPro sold the company to ADT Solar in the meantime, so staffs, work force, everything had to take time for the change over. Paper work for the government and work with local electric provider delayed the connection. However, our panels were installed early on and the electricians did the connections relatively fast and did a very good job hooking everything correctly and neatly the first time. No problems. We are now on the grid and producing more energy than we are consuming. Angela Gonzales, Customer Advocate and contact with the company, has been a gem for keeping us in the loop. We have no complaints except for the wait time, but we understand the reasons why this occurred.

75 day install; said 2 days-Only errors so far, no electricity.

It took months to finally get a quote from them. Then it went downhill. I was told it would be a two-day installation. The panels were done in one day, but the electrical wasn't. However, even after multiple emails and calls it took them 5 weeks to come back, but they couldn't even manage to finish the install after the 2nd full day. Again it was over a month before they came back for day 3 of the installation. The tech didn't finish that day, but did return the next day (day 4) and complete the installation. A couple of days after that the system went live. I logged into the online account that allows you to monitor the system only to find out there were 18 errors with the system, and that it hadn't produced any electricity for my home. I reported this a few days ago, and not surprisingly nothing's been done about it. I'm now nearly 3 months from the 1st install day and I still don't have a solar system I can use. OH, but they do make sure to get paid the full amount of the system prior to the start of installation. I've tried at least a dozen times to get to speak to someone above the person who oversaw my account, but they're refused to speak to me, or even email me back. They've refused to refund any of my money for the inexcusable delays. Who says they're doing a two-day job only to have a 5 week gap in between the days? No one worth using for sure! The electricians that came the first two days were incompetent and slow. They were to install a 220V outlet for my car to charge. There was a rough hole cut in the sheetrock and the outlet was just pushed back inside the sheetrock. I had solar installed on a home before by a different company; a good company. Unfortunately, they didn't have an installer in this area. The difference between the two was night and day. They were competent, professional and timely. The system didn't have errors as soon as it was set up. In fact, it didn't have any during the time I lived there. I have zero confidence in the product or people involved with ADT Solar. I would say, yes you should get solar, just not from them.

Fraudulent

My experience with this company has been the worst financial nightmare I have ever faced. They sweet talk me into a 60k installation they never finished. They added 30k to the loan on incentives, now I'm in debt for 100k and no solar service. I has been a year and they never finished then proyect. I have changed customer service reps about 7 times. No one ever know what is going on and have no answers. Stay away from them! Don't let them scam you!

Customer service

I am highly impressed with solar specialist Chuck Tuley. Patient, professional, helpful, caring, knowledgeable. Chuck is willing to go the extra mile to show and explain the benefit of this product. He will help in any way possible to make sure you are satisfied with the installation and operation aspects of solar. ADT has hired a true customer service STAR, he is awesome. ADT provides Energy Pro which is a nice addition to getting solar panels.

they do not know what they are doing

has anyone had a bad experience with ADT SOLAR. I’ve been waiting over 6 months to get my system and they cant get there permits submitted properly. after 6 months of this i ask to cancel my loan and they wanna force me to pay $3000 or 10% of my loan when there has been no materials delivered to the job sight or any permits accepted. So think twice before you choose them.

Excellent company

ADT solar is awesome. They are professional and courteous. Jake answered all our questions when meet with him. The installation team was prompt and worked quickly. I recommend going solar with ADT Solar any day.

Terrible Company

On 7/12/2022 I signed a contract that states installation will take between 30-120 days from signing. Additionally the salesperson told me, "120 days is just a safety net they put. I've never had an installation take more than 2-3 months." This was important to me signing the contract as I wanted completion in CY22. After horrendous communication of ignoring my calls and e-mails and taking 1-2 weeks to respond to anything I was told that they are very delayed because my towns permit department was unresponsive. In a 5 minute phone call to my town, they told me they never received a permit and were happy to assist in anyway they could. Since I have another 4 projects going on that required permits from them, all of which went smoothly, I see no reason to assume wrongdoing. After informing ADT solar which promptly blamed the town, I called back the next day in which the town told me they received the application for the first time 12 minutes after my call to ADT solar but the application was not fully filled out and needed to be resubmitted. At this point I asked to terminate my contract, and was put into contact with multiple managers who promised it will get better. They changed my project coordinator and gave me contract numbers to reach them directly if something happens. The new project coordinator took 2 weeks to introduce themselves and with an automated message. They did not respond to my communication. I called the managers but did not get a response, leaving voice mails. I was never called back. Since then once a week I've received an automated message telling me they are working diligently to get my solar install date scheduled. It's been another two months and today I received my first non automated message that they realized they need to connect my electricity company first to schedule a short turn off time for the installation process... As of today it had been 200 days since I signed my contract. I've spent upwards 50+ hours on the phone and had to directly contact my towns permitting department to get my permit through as ADT solar failed basic communication. To make things worse, the only thing I have confirmation that ADT solar has done in these 200 days is get that permit.... which I basically had to do myself as they were doing nothing. I've never experienced this level of incompetence for any business I've worked with. Its unfathomable how incapable they are .

Class Action

They have Lied from the start and don’t care. Let’s join together Anyone wishing to join a Class Action Lawsuit

SCAM !

Panels installed on the roof but not hooked up to generate electric. It has been since February 2022 !!! Today Jan 27th 2023 the system is still not working despite numerous calls and emails that were never replied or returned. ADT Solar stopped refunding the finance charges they promised to keep paying till the system is up and running back in Oct. We are now working with the attorney general for our district to get the company to honor the contract that THEY engaged themselves to. Do your homework and stay away from ADT Solar !!!

Great communication pre installation. Installation crew was quick and efficient and thorough. Great job!

solar

This company is not to be trusted. They are very pushy and barely lets you read the contract and doesn't tell you about the cancellation fees or the fact they will put lien on your house without your knowledge. I tried to cancel my contract and they were very rude and pushy and when I kept insisting to cancel, they stopped picking up my calls and ignored my emails. And now they sent me a bill to pay because the deadline was passed which was their fault. DO NOT TRUST THIS COMPANY OR YOUR HOUSE WILL HAVE A LIEN AND YOU END UP PAYING $3,000 FOR NOTHING.

Scam

They lie right from the beginning, if I had to do it again I would say no! Started in May 2021 and cost $95,000.00 what a waste still getting electric bills for over $1,000.00 can get no help they say we have to wait tell it gets assigned, we can’t connect to the system to see what it’s doing so customer service says they will send a link to connect be still cannot get it to work, call back and they tell you you have to wait for it to get assigned that can take two weeks, they saw there can’t see the usage of where not connected I call bull shit! If your thinking about going solar think twice!! The guy that came to the house when we started made promises that never happened like paying for or phon/ internet service for a month because they cut the wires and putting money in the account to start us off with money tell the panel started producing all lies!