ADT Solar (formerly Sunpro Solar)

FiIVE MONTHS after installation and still NOT Complete

The Sunpro people installed my roof in February of this year. As of this morning, 22 June and after the 4th visit from the county inspectors my installation is STILL NOT COMPLETE. According to the county inspectors ADT has neglected to install the "Main Junction Screw." My understanding from the inspector is that the fix is about a 5 minute job and will require only a photo of the installation to satisfy the inspection. Calling the customer support line has been useless. MJ Kramer

Avoid this company...such a letdown.

So my husband called ADT Solar to initiate the process and the first salesperson never even showed up and customer service was extremely unprofessional. I should have taken that as a sign and ended it there. However, we persisted and got Matthew, who was nice and personable. He sold us a system with 23 panels and 2 batteries, telling us that we only needed 2 batteries to power the home. The process to installation has dragged on and on, as we were sold the system on May 6th, 2022 and still have no installation. An energy professional came to the house and installed a Google Nest system and light bulbs and told us our AC was not working properly. I spent $160 and was told everything was fine by am AC professional. Another technician came to the house for a Tesla battery assessment and we were then told that we actually needed 3 batteries or Tesla wouldn't warranty them. That's not what we were told and that's $26K more! So now we cancelled and are being told we owe $3000...but why are we being charged if there is this $26K discrepancy? We were sold and told one thing and now being told another! Why would I want a system that Tesla now won't warranty...that's stupid! I refuse to pay this and I am highly disappointed by this whole process. Do NOT go with this company, ever. Stay far away.

ADT Solar

Matthew Downes was very helpful, managed to assist with design, array placement and battery back-up design. He clearly understands the process from start to finish and is great at explaining the process and setting expectations. Matthew also came back to check on us and make sure we were happy with the install. I was also really impressed with the install crew, as they turned up on time every time and wore identifying shirts and were extremely professional. ADT Solar has delivered on its promise and installed a very nice array with 2x Tesla powerwall backup batteries at our property. We would highly recommend Matthew Downes and ADT Solar.

Very Frustrating

The salesman was the only positive experience in the whole process. Once I signed, the process went downhill from there. The panels took longer to install than originally discussed, then we waited way too long for them to get permission to operate. They were in charge of the process and kept telling me they were waiting on FPL to respond back. I finally called FPL and they said they were waiting on a a document from Sunpro, but wouldn't tell me since I wasn't the one submitting the app. I had to call Sunpro and ask them to please look into it since they are the only one able. They magically knew as soon as they went in to their system what FPL had been waiting on and I was able to move forward. The system went online and only half of my 48 panels would work. After many calls and no answer on when they would come out, I was finally able to get someone scheduled. I started the process in August and wasn't able to get my panels to function properly until the end of Feb. **When the tech came out to determine why only half of the panels would work, he asked me the question "who finished first, the electricians or the panel installers" I answered the electricians and he said, "don't say anymore, I'll go up and see what is wrong." I'm not sure how the panel installers are making those connections if they are not certified to do so, but what do I know. The tech also found that the plastic housing of one of the inverters was broke (even though it was functioning fine) and that it would need replaced. I have never heard back from them on scheduling a repair and just got off the phone to report it again. I communicated this before to my sales representative to be told that she doesn't handle that type of issue and couldn't look to see where they scheduled a repair since it happened after the system was turned on. Reimbursements that are promised, good luck with that. I'm still waiting. Seems they are taking on more work than they have the resources to accomplish.

Great to do Business With!!

Great Service; Carmella Serna is Fantastic!

Not sure if this is called a real organization

- Everything the sales associate said was not true. - Scheduling was extremely disorganized. - The two companies do not have any coordination (left hand and right hand issue). - Repeated unnecessary e-mails and no response to emails. - Significant confusion for a customer as to who is responsible for what. - 100 different persons we have been introduced to, since we started with no resolution of their incompetency. - To the best of my experience, it looks like a bunch of high school kids with a maximum half way through under grad school are running this so called business. - DO NOT GO WITH THIS COMPANY AT ALL.

Do not use this company

Panels installed in February and they are still not turned on. Now I am paying for a solar loan and my electric bill. I also lost my pool solar panels in the exchange. No one will return my call, my account manager, his supervisor or customer service. I would give 0 stars if that were possible. Empty promises! Now I am in debt and can not afford my bills.

Horrible Experience

Nothing the SunPro representative turned out to be true. I signed the contract 2 months later they installed panels but never hooked of the electrical. They tell me it will be another 6 weeks. They told me that the first payment is due 60 days after the install. Install being they put panels on roof not a working system. Next I get a bill from Sunlight financial telling me I need to make my first payment within 12 days of the panels being installed. Customer service is awful and do not expect any help. Sad thing is I have been an ADT customer for over 20 years and trusted them. I signed the contract in April so I will have it to reduce my large electric bills. Now I am lucky if I have it in August . I would highly recommend you explore other Solar companies. Solar is the way to go just not with this company and lender

Solar Installers

The gentleman: Dalton, Sigmund, Alex, And Turbo we’re absolutely amazing! They stayed out in the heat that were in the 90s and kept on until the job was done with no breaks. I can’t say thank you enough!

Turned to shit when bought by ADT

Used to be responsive when anything happened. All customer service is gone and takes months to get anything done. Run away from this company as fast as you can if you are looking for solar.

Everyone is dedicated!

From the onset of our first appointment with the sales rep Peter Forness, then the installation of the solar panels, the battery backup and transfer box we couldn't say enough about the group of employees that showed up at our home. Very dedicated and cheerful employees, not a bunch of curmudgeons. Pleasant to interact with and great sense of humors. It was a blistering day the day of this part of the installation but they all took care of themselves and got the work done. Glad we went with SUNPRO!

Worst customer service

Don't go with these ppl. When we did the paperwork we asked for more panels because we knew our usage wasn't going down. They wouldn't do it. Now 8 months later and I can't put in my window units because I will end up with $100 electric bill plus the $160 I am paying for the under powered system. The customer service is less than human. I was yelled at by 2 managers after telling them I am sick with covid. They made it my fault they yelled at me. They are refusing to uphold their end of the bargain. I have been dealing with there poor customer service since day one. I had to call 7 times before they would do the 'free' insulation and get the system inspected. Just stay away from these unempathetic, degrading, people that take no ownership in their horrible treatment of people when they need help. They just need to be taken out with the trash they are.

Run very fast away from this company

My husband and I agreed to solar panels in November of 21. We were told they would be installed in January of 22. So in February I started calling. I finally get an install date of April 14 and 15. I take time off work, ( costing me roughly 260 to 270 ) a day. April 14th no one shows up so I think ok they are coming tomorrow. Nope no one called or showed up. I message and call. Finally someone shows up on April 25th to install, they then start screaming about my dogs, who are in the house. Can I take them to the basement or they will leave. No you are working outside and they are in the house. As all of this is going on I am on the phone with our coordinator who is by the way doing great. I asked her about the electrician. She says we can't schedule that until they are installed. So the next day I call and they schedule the electrician for June 16 and 17. I'm excited. On June 15 I get a phone call because I'm reaching out to confirm electrician will be here. She hasn't heard anything but we are still on the schedule, she will reach out and call back. Another 2 days off work ( over 500$) . She calls back no they aren't coming the foreman hasn't done his reading. So here I sit waiting some more. This has cost me over $1000 so far with nothing to show except a payment due next week on an unusable solar roof. I have had enough and will be calling a lawyer as soon as I post this. Come get your panels and cancel the loan. I will also be posting this to every social media site and the BBB. As a business owner myself I may also contact the regular media.

Terrible company

Our panels were installed in December 2021...it is now June 2022 and we are still not able to use our solar ...we have had 4 inspections from our city and have FAILED each time...communication with anyone from sunpro....ADT is terrible..sometimes they get back to you and most times when they get back to you they have no clue whats going on...so 6 months later we are no closer to being hooked up...stay away from this company

I would not recommend this company due to the fact they don't respect your home. I had mud on my stairs, trash in my back yard and due to them not finishing that same day, they put all my panels in my back yard. Which that was fine but, they leaned about 12 panels up on my house and in the process of them bringing the panels to my back yard 1 of my pillars was scratched (which no one said anything about). When they left that day one of the installers told me they would be back the next day to finish, I asked what time, he told me they would call and give me a time of arrival. No one called and they just went into my back yard without me knowing they were there. I have 2 dogs and it's posted Beware of Dog. Luckily the dogs were pinned up. I let them know I was not happy with them for entering my back yard without me knowing. I called my salesman about all these issues he acted concerned but, nothing was done and the only supervisor that reached out was the one from Energy Pro (there was an issue with that person also). To this day, no one has reached out to me about all these issues. I've tried to call the CEO and my Salesman and the numbers just ring and then the call drops. I guess after they get their money the Customer is no longer important.

Start to finish in 7 months?

Contracted with SunPro in Dec 2021. Signed a $73,000 contract, got financed and was ready to go. The install went very well and everything was hooked up in less than 6 weeks. Okay what's next. Let me check with my scheduling department and I'll get back to you. Weeks go by and nothing, nothing I say! Got your attention now? I call and get told the same thing, we will let you know after I hear from our scheduling department. Finally, someone calls, we'll be there to prepare for the city inspector, what? Anyway, the inspector comes and fails the whole thing. Weeks go by, finally a crew arrives and re-routs all the ground wires for some reason. Same thing, more weeks go by. Finally the inspector comes again and passes the system. Hoorah. Ok, lets go! it's been over 6 months, let me start saving some money here. Okay, as soon as Peace River Electric company comes and switches out your meter to one that flows both ways. There have been several interactions with SunPro during this period. Jeez, the only company that exceeded my expectations was Peace River Electric. As soon as they got the request, they were there the next day. Even today, I don't know how to read everything. I cannot find how full my batteries are. I cannot find what power I am using in real time, not just the last 24 hours, etc. I have requested help and was referred to Enlighten, an app, not SunPro. So, I do believe I have a superior system, and look forward to spending nothing on electricity. Takes your chances if you don't mind waiting. It shouldn't take 7 months!

I don't know the reasons but you have very bad customer service I've had a contract with you for more than 8 months and you don't finish my job, paying with my money, the loan of the panels has only returned me a few months, the others haven't missed me the check, I call you and you tell me that you are going to check that you call me back and that sitting down and waiting that never happens is a lack of respect and professionalism please be careful when hiring the services of this company

After Sales Service

I previously left a positive review of all aspects, I am now doing a follow up. The sales presentation was fine, the installation of the panels was flawless from my perspective. Now we hit the problems--60 days and more since the panels were installed and I am still not solar powered. All I get from SunPro is a phone call every couple of weeks telling me they are waiting on Ameren to do a final inspection. I finally contacted Ameren myself and got yet another run around, I contacted Ameren after I received the 3rd set of edocuments to sign for this process. Had SunPro prepared me that it was gong to take months after installation to get the ball rolling, I would have declined. You can forget me doing any advertising or recommending for you, if you can't provide better service and information than what I have experienced, forget it! Had I been told up front that I should anticipate delays, I would have been prepared, after more than two months of delay, I will tell anyone that may inquire I do not recommend using this company, they do not seem to have a clue as to what is required, how long anything will take, and they will flat lie to you! Parts of the information below are probably not correct and have no bearing on this review. Look up the kw and the brand of panel for yourself!

Misleading

DO NOT use ADT solar/Sunpro. We were promised our electric bill would be around $9-$40 and it has consistently been $300+ since going active. Now we are stuck with a solar payment AND a high electricity payment (both equal more than what we were originally paying before solar). In addition we had leaks in our brand new roof from the panels. STAY AWAY!!!!!

Another costly delay

This company cannot get the paperwork correct, despite being spoon fed by the customer every step of the way. After a host of installation issues the system failed inspection by the county because the engineering diagram did not match the wiring. The new engineering diagram was very straightforward, but took 5 weeks to get back with a stamp, and it was still wrong! I put the brakes on the next inspection (you're welcome, ADT, because I should have let it go through for more documentation for future litigation purposes) and now its back in their hands for another revision which I know will be a huge delay. This company is completely incompetent on multiple levels. I know this because I've had to interact with multiple account managers, technicians, and local operations mangers. None of these so-called managers have any situational awareness, sense of urgency, or sense of responsibility in their roles. I would more on to another company with more favorable reviews. There are tons. Join some social media forums and you can find them pretty fast. I wish I would have done better research.

Electrician stole expensive HVAC tools

UPDATE Mar 1, 2023: Even though they said they were going to pay the $714 to me due to the theft of my tools. Almost a year later and they have not paid. The only way they will pay is if I sign a non disclosure which I told them I would not because of how they treated me and dealt with this situation! -------- On 3/1/22 I had to have new smoke detectors wired in by ADT Solar/Sunpro, because it's city code, since I had to get a breaker panel upgrade. My mother was at the house while the electricians installed the smoke alarms.I work in ac/heating and about 2 weeks later I noticed I was missing a tool. I looked everywhere in the house and could not find it. I started to panic and wonder what happened to it because it is in a big BLUE container and is pretty heavy and cost about $714. Finally I got the idea to check some of my security cameras in the house. I looked on my kitchen camera and noticed that on 2/25/22 that tool was on the floor. I continued my research and found that the electrician, not the apprentice, took my tool on 3/1/22. The electrician did ask his apprentice if he wanted to meet him at the shop the next day and which car they should go in. I have him on my doorbell camera taking it to his Sunpro car. I contacted my salesman and he made phone calls to find out what happened. I spoke with a manager about it and said the electrician stole my tool and she chuckled and according to her my tool was sitting in the foremans office the very next day, March 2nd. I have posted the videos of the electricians on Youtube and Rumble. Look for Sunpro/ADT Solar electrician taking my HVAC tools to his car. On 4/1/22, while my mother was getting her solar panels installed the manager brought not only my big blue container, but also another tool I did not realize he had taken, which means he made a second trip for that one. The big blue container has evacuation hoses in it and the other smaller container she brought to me was a Fieldpiece refrigerant leak detector. Both of these tools totaled about $1000 together. She treated me like I should be grateful that they are bringing these tools back to me. That day I spoke with the salesman and said no one ever offered compensation to me. This electrician took $1000 worth of tools out of my house, and according to ADT Solar, it sat for about 2 weeks before I realized it was missing. Had it been at ADT Solar the next day and, according to them, the foreman asked the apprentice if they were his and he replied no. Why did they not return it immediately? She offered $500 for compensation after the salesman spoke with her and said I was upset. I said I wanted to speak with her manager and she sent an email back stating that she first received notification of the missing tools Sunday March 27th and that on Monday March 28th she found both in the foreman's office. Until this time she claimed that ADT Solar had my tools in the Foreman's office the next day, so why is she saying now she found them in his office March 28th? Why not keep the story the same that they had been in his office since March 2nd? The day she called I had to call the salesman and ask what was going on and she did not call until 11am-12pm. She should have called me 1st thing that morning and asked, What can we do to make this right? I let her know that Sunpro/ADT Solar did an excellent job on the install, but I am being treated by upper management as if I did something wrong. I spoke with her manager, the regional manager, and he also has this attitude that I should be grateful to them and that he is doing a favor for me by even considering offering compensation to me. I spent a lot of money with this company and had expensive tools taken from my house and they do nothing at all about, because according to them it was in their office the next day. I spoke with the regional manager and he said he would send an email the next day with an amount for compensation. Up until this time I have been patient with them, because the regional manager did not contact me until about 7 days later, and shortly after 7pm I sent him an email saying that I had not heard from him and that I was going to go to the BBB, etc. to leave reviews. He emails me back saying, "Sir, my EOD is in the evenings I thought we had an amicable and reasonable conversation but now Im starting to get an understanding of your character." I did nothing wrong to ADT Solar! Management has dragged their feet on this matter since I reported it to them. They are treating me as if I do not matter! He also ends the email saying, Had the tone of your email been different, my decision could have also been. With that said, I will make you a one-time offer of $300 in exchange for a non-disparagement signed letter. You can choose to take that or post the negative reviews, in which, I will respond to with factual information. He then gives me until 5 pm CST on 4/13/22 to respond or the offer is off the table. I am writing this review with factual information. According to your side that you consider factual information they had my tools the very next day and did absolutely nothing to get them back to me until I found out where they ended up. Here are the facts, either the electrician stole it or the foreman stole it as, according to ADT Solar, it was there the very next day and the apprentice said it was not his. Over 2 weeks later they still did not return my tools!! And they want to treat this situation as if they did nothing wrong and I should be grateful to them!! Every single person I have told this story to say the same exact thing!! It was not an accident!! Since ADT Solar has chosen to treat me poorly, I have gone to the police and told them to press charges against anyone in this case that they see fit to charge. If you choose to use ADT Solar, just remember if they take something it is an accident and you should be grateful to them for their managers talking to you, or you could go elsewhere. There are enough solar panel companies out there. Very poor customer service. A Sunpro employee took tools that did not belong to him, took the tools to the foremans office the next day (according to them), and no one thought to find out who the tools belonged to? It should have been easy to find out who they belonged to because they were coming from my house the day before. Had I not had the cameras I would have never gotten them back and I would have been out $1000 and they treat me like I wronged them! A few weeks ago I tried to use my $714 HVAC evacuation kit and found out it was not working right, so now I have ADT Solar taking my tool, keeping my tool in their office, according to them, and now it does not work like it should, so I really can not use it. Another corporate manager contacted me and, in her words, "I'll completely understand sir however this is the first time I've had the opportunity to speak with you and if you give me 1% I promise I will earn the other 99". She said she would reimburse the $714, I have it in a text message, but once I said I would not sign anything saying I would have to take all reviews down and not write anymore, I have not heard back from her. I guess there goes the 1% thought. They do not care about me or making things right. No, they see themselves as special and above others and trying to get bad reviews down vs just do the right thing. Stay away from this company!!

Very well done.

The ADT team was very prompt and professional. Our consultant Danny even came by on install day to make sure everything was good. I appreciate that the efficiency installed our new thermostat for us and that the installation was done in a matter of hours.

Poor customer service

Has been a boondoggle from the start. Installing solar panels on the shady side of the roof is only the first of their issues. Getting anyone to answer the phone is almost impossible, getting anyone to fix a problem is impossible as they don't care about fixing problems because they've already been paid because they've sold the customer a loan and never been told that they're even taking out a loan in the first place. It's not surprising they have over 300 BBB complaints this year alone ,they're fixing to have one more. Get your solar from someone else because this company does not provide customer service ,buy elsewhere.

Great experience with the whole ADT team!

We have had a great experience with Marcus Ehlinger and David so far! Our account managers have kept us up to date on the project and everything including the install has gone so smoothly. I would highly recommend this company to anyone considering solar!

Great company to work with.

ADT Solar has been in constant contact with me since I got this process started. My install was permitted and up on my roof much quicker than was mentioned when I signed up. This was unexpected, but in a great way. The installers came out and did everything quickly and efficiently. The only thing I am waiting on is to make it through the backlog of inspections to get permission to operate, but this is of no fault of ADT Solar. They have been great and I am super excited for the day I get to turn on my system and start generating my own power.