ADT Solar (formerly Sunpro Solar)

Customer Service

Like many of the other reviews that I have seen on this page my wife’s and mine started out to be a good one. Once we meet with sales agent the following process went down hill really fast the first tech came to our home and checked out lights etc, he said we would hear something in a few days only after 2 weeks did we here from a agent of the company stating that we needed to sign another contract. Once we got thru that process it was weekly updates that they could not submit anything to our local utility by there legal department since ADT was in the process of purchasing Sun Pro. In last couple weeks I have talked to both our sales rep and his area manger yet here we are we started this process in late April now July is almost over and today we got notification that the contract we signed is now being terminated because our system has been unsatisfied. If you plan on going with ADT Solar I would think twice since the only thing I could get out of any there employees was excuses and not to much on solving issues.

Enlightening Experience

ADT Solar spent their valuable time educating me on the entire concept of solar, how it works, how I could use it to benefit my family and I, and more exciting options to come in the future. Huge thank you out to Shaan Rahi for the help through the entire process, as well Teriana Nixon for keeping me updated and educating on next steps. The future is BRIGHT for ADT Solar and I continue to talk to everyone about my experience and refer them to ADT Solar.

ABSOLUTE WORST CUSTOMER SERVICE EVER

Signed contract in Dec 2021, its now 7/18/2022 still NO solar. Panels were insralled in Jan2022 but thats it. No electric upgrade No solar just 36 weights on my roof. Contacted Sunpro Mike told me the supervisor would call, she did NOT called again no call back. About to call attorney as Sunpro is in breach of contract maybe? If not resolved soon I will be seeking alternative measures.

Installation of Solar Panels & Battery

Installation of solar panels in August 2020 was quick and easy - great salesman and installation staff. Some issues with communications to get system up and running. Solar Battery was ordered in April 2021 & installed on September 30, 2021. Installation was quick and easy, but getting the battery & system running took close to a month. Our information was linked to an account in NW Austin and received little to no support from SUNPRO, We contacted Perganales and they troubleshooted for us and relayed the issues to SUNPRO. Salesman Chase Bradford gave us incorrect information on what the battery could and could not do. We were assured the HVAC would NOT run off the battery at night while running the entire house... the HVAC drained the battery in 1 hour. It took weeks of poor communications with ADT/SUNPRO - customer service was great in recording the information, but when it was passed on to the next level - no response. Mayra was instrumental in getting us answers and it was a learning experience for us all. Salesman and technicians need more training and support to give customers the correct information. Needless-to-say we were mislead by the salesman who sold us the battery and when we contacted him - we were passed off to customer support. Our battery does not support running the house at night because HVAC sucks it dry. We have to put the battery on 100% reserve in order for the battery not to be drained by HVAC, which is good for power outages as the battery kicks in to run the house. We were mislead and given poor information... I even question the number of solar panels installed - to few. Will NOT recommend ADT/SUNPRO to neighbors or friends. Have NOT heard from ADT/SUNPRO for any restitution in this matter...

Scam

I began on this journey of conserve energy about a year ago. I was guaranteed to save money on my electricity bill. I should have looked more into it. It is aggravating to see how I am paying twice the amount electricity that is supposed to help me save. I live in a 2 story house, and In The past year the average cost of saving is 20-35 dollars. I was guaranteed at least 70% of my electricity bill to be reduced. The representative that I spoke to work from the McAllen area. I have reached out to the customer service and representative in charge of the area, told me the same thing “just cut back on electricity being used”. I want the panels removed because it’s pointless, and been lied to about saving. I’m going to make others think twice before going solar.

Polite and professional workers, informative through out process from planning to installation of panels and associated equipment.

I would love to write a wonderful review of ADT but as I’m sure you can guess that is not the case. It started out well enough. The sales person was wonderful and at first I thought Amanda, our advisor, was going to be very helpful, then the wheels fell off about a month ago. We failed our county inspection which we had been waiting a month to have. Why did we fail? Because the workman used the wrong gauge of wire. We thought no biggie, easy enough to fix. So I contacted Amanda right away. It’s now taking her more than her self prompted 24 hours to respond. And I keep getting the run around. I’ve been told we’re waiting on the power company to shut off the power so they can fix the wiring so then we can wait on another inspection. Meanwhile we’re now paying for BOTH our monthly electrical bill and our solar power loan. We still have no idea when we’re going to be up and running. I realize ADT solar is a big company and that mistakes happen to everyone but we are literally paying out of pocket for ADT’s mistake and to add insult to injury we can’t even get anyone to communicate with us. We are regretting going with this company and in good faith with not be able to recommend them to anyone until this problem has been fixed.

ADT Solar/SunPro is the Worst Company I ever hired!!!

I am a retired disabled senior citizen living on social security. I thought it was a good idea to go solar to save on my electricity bill and have it lowered. I wish I had found this website before and had read all of the negative comments before I decided to purchase the solar panels from ADT SOLAR. This whole experience has been one big nightmare! I should have known better then to listen to the sales pitch from the salesperson from SunPro Solar. I must admit that he was very good and believable and I fell for his lies. First lie was that I would receive a check from the federal government in the amount of $12,064.00 for my tax credit. I checked with my tax accountant and she advised that they would not be sending me a check but that I would only receive a tax credit if I owed taxes. Living on a fixed income you don't have any tax credits because I don't owe any money to the IRS. My system was installed on May 10, 2022. However it wasn't up and running until July 5, 2022. Since then I have been checking how many kWh my solar panels have been producing and each day since that date my system has been underproducing solar power. The salesperson advised me that my system would produce enough energy and that I would only be required to pay for my loan and the minimum customer service amount to Duke Energy. With my situation of underproducing his comments turned out to be another lie!!! I purchased this system to lower my bills and with this current situation I will be paying double for my electric bills. I will have to pay for my loan for the solar panels and for everything the panels are not producing to Duke Energy. So far no one from ADT SOLAR has offered any help to rectify the under production on solar energy!!! I feel like I have been taken advantage of by a ADT Solar/SunPRO sales guy for a solar power system that does not work and now I'm paying double!

WOOHOO!!

ADT Solar were great in every aspect of my going solar experience! Every person I had contact with was fantastic. They were knowledgeable and courteous and always called or texted or emailed information to keep me up to date constantly. My timeline took exactly how long they said it would. I will recommend them to all my friends and family

Not sure what they have sold and customer service is very bad

After reading the reviews in the last month, it does not look like I am alone. I already had EnPhase solar panels (installed by momentum solar) for the last 2 years (which generate about 50kwh) a day. I was a very happy customer till I added battery to that system Just like other reviewers I also had a lot of issues and delays during the installation. After all that, I still don't believe the system is working as promised. The batteries are on standby for the last 2 months as I think it is very inefficient (it takes more power to charge then what is being discharged) Even on standby is is using 1.5kwh of charge everyday I had a power outage once and the solar (while it was generating 6kwh before the outage, during the outage it was only generating 1.5 kWh). I am totally lost with the way I am getting kicked around by ADT and its staff. I have reached out to several people, including the sales person, installer, support and their supervisors. No réponse at all. I am hoping someone from ADT does take care of the issues and explain me what has been sold to me. If that does not happen, I am forced to find a way to log a more formal complain with government agencies and better business bureau and hope the new customers don't waste their money on a system which looks fancy but does nothing useful

Every interaction with individuals or teams were done in a knowledgeable and professional manner. Installation was quick and looks great. I especially want to recommend Bobby Baker who oversaw every part of the purchase, from presentation to installation to ensure every step went smoothly as possible with as few problems or difficulties as humanly possible. It was a pleasure to work with him.

This feels more and more like a mistake every day

I signed up for a 9.6 KW system with no battery on May 7th of 2022, I was told that the system would be installed within 60 days but it may not be functional due to inspections until 90 days at the most. I am now 63 days out from the contract, I was told on June 3rd that they were just waiting on permits to go thru from my small town, and that my town was one of those towns that take forever to process them. I was ok with that until I get a call on June 30th from the project manager saying it was going to be another 4-6 weeks to get the permit approved!!! I called into the building manager and asked what the hold up was, I was pretty upset when I called but I figured something was up, building inspector had never even received a permit application! So i called back several times and finally got told that they are not allowed to even apply for permits in alot of places due to the recent name change to ADT and that they still have to apply for the license to work in the area, SO THE PERMIT THAT WAS SUPPOSED TO BE SITTING WITH THE CITY INSPECTOR HASNT EVEN BEEN APPLIED FOR YET!!! I want nothing more then to cancel this contract with no liablity to myself, I am not happy I am not satisfied and I feel misled and lied to. IM PAYING 53,000$$ FOR A SYSTEM WITHOUT A BATTERY AND THIS IS HOW I GET TREATED. I wouldnt recommend this company if my life depended on it to anyone I like even the slightest bit.

Hung out to dry.

Just 12 months ago I got over two dozen panels installed on my house by SunPro Solar (now ADT Solar). I picked them as they were the #1 ranked in the nation and been in business for a decade. Well they are now apart of, or be ame, ADT Solar, and I just learned the extremely hard way that ADT has zero intentions of honoring any guarantees or warranties of Sun Pro. This is borderline fraud (imo) but once again a big company with deep pockets just screws the common man.

Sunpro ADT

Your location ADT Solar 2035 Royal Ln # 205, Dallas, TX 75229 Solar energy company Diego Morales 235 points UPDATE: 01/01/22 5 months have been. I send it all my information and nothing happened they jus desapear completely. No emails no calls back nothing!!! and i still dealing with 2 invoices one for the panels ($110. And $120 for the electric company) PLEASE PEOPLE BE WERE ABOUT THIS COMPANY DONT MAKE THE SAME MISTAKE THAT ME!!! now i have to deal with it for the next 25 years. thank you **Joseph Valderrama, Justin Wing, Sherril Teller and Jhon Morales** for scam me and screw me up for the nex 25 years! ...( Original complaint)Be were of this tipe of company I'm be dealing whit this people for more than one year and thy don't care about you as soon they do the sell and finish the installation you are by your own. My complaint is that the salesperson used some invoices for a 2 bedroom apartment ( use to live)to design a solar system for a 4 bedroom 2 bathroom house(my new house), and that I asked him if that was correct and he said there was no problem. And it turns out that from day 1 the system does not have enough panels for the needs of the house, and now the only solution they give me, is to buy more panels! When the system was poorly designed from the beginning, and the seller would have told me that he really needed 18 panels and that the payment was going to make around 200 dollars, I would have said no because my energy invoice is far below that number. , but apparently to sell and collect commissions I designed a system with half the panels that I really needed and now I have a monthly payment for some panels and one for the electrical system. It is totally unacceptable to use this type of trick to force a sale and collect a commission

So far so good. They've been giving us updates on the process. The salesperson was thorough and even answered text messages well after quiting time. The woman that we dealt with (our account manager, I think was her title) called and was available when we had questions. The installers we able to adapt the install to our home and had everything installed in a day.

Said I was misinformed not same as lied to

I was told by sales person several things including that they guaranteed I would get at least 80% from my panels and would eliminate my power bill. I produce less than 50% when all is said and done is said and done instead of a 200ish power bill I will have a 250.00 dollar solar bill and a 100.00 plus power bill for at least 12 years. I am a disabled veteran retired on a fixed income. When I told ADT who bought out (sunpro that promised all kind of fixes for what they did wrong), all ADT would say is that they were sorry but I was misinformed by sunpro. I said so lied to, they say misinformed. End result is too bad your stuck we have a contract. This company only cares about getting your money. Don't get involved with them if your smart!!!!!! They want work with you or follow through with promised call back and follow ups.

Sunpro ADT is making insane. This is month seven and I am still not hooked up. They installed right away on the roof did the electrical everything was going fine months and months and months ago then they called for the inspection and a failed inspection. They then made the corrections which now left two sections of hooks or whatever they attach the panels to the roof with open that they can’t remove until they fix that part of the roof because it would leak if they did. They moved two solar panels that were incorrectly installed and didn’t go with the plan that was approved to the garage. They redid the electrical then sent more electricians out who said they had to change a wire and a breaker they couldn’t find the breaker anywhere so they called all over and found a breaker for me they came back the next day they installed it. Once they got that done they called the inspector and the job failed because they had put them in the wrong place. They then fixed it supposedly and scheduled another inspection I took the four days off work actually if you add them all up and this day today they didn’t really have me on the schedule to get an inspection. I’ve been waiting to hear back from my project manager who is not calling. His supervisor is not calling. I called the main customer service desk they sent me back to you my project manager. So where I’m at now is everything is on the roof I am paying for Duke electric bill I am paying for the solar so my bill went from a regular bill to double they did reimburse me for two payments but still now on May 4 are two more. I am waiting for the project manager to call me back today because he is not in and his supervisor was notified to call me if they can’t get a hold of him and still no call. I have taken for annual days if you have them up for all these appointments with no resolution they are costing me money and I am absolutely furious at this point I don’t feel like they are making me any priority whatsoever this all started I believe in January it is now July. One other thing I’d like to mention is they change project managers because my first one left or quit or something and no one told me so I didn’t even know who my project manager was no one gave me a call no one checked on me and at when I tried to get a hold of her I found out that she had left the company and then found out that I had a new project manager ANDREW. At this point I don’t know what to do I am wondering if I need to lawyer up because quite frankly right now I feel like I just want them to remove everything re-roof my house get rid of the financial stuff that I’ve had to do to get solar and get it all off my property and go away. Today it failed electrical inspection so now the process continues. I swear you can not make this up. I’ve lost 7 days of vacation time and still don’t have solar. The company owes me a free back up battery for going through all this. It’s insane.

AVOID USING ADT THEY WILL LIE TO YOU

Avoid using ADT for solar panels. They lied to us and said they would be up and running three weeks after installed. Going on two months and we are still waiting. Our salesman Eric also lied to us about credits and rebates. They give you this great deal for financing but in the end a $23,000 job will cost you $43,000. Our first estimate was from Blue Raven, wish we had gone with them. I sent an email out to all coworkers about solar. When someone was interested, I told them to go to Blue Raven. I have had three sign up with Blue Raven. Told them to pass on the word to avoid ADT. BIGGEST MISTAKE WE HAVE MADE!!!!

Excellent. Kevin was extremely knowledgeable, kind and reasonable. He took time the explain the best area for installation and was very polite.

Awful Experience

We paid for a system to be installed on our home in February of 2022. After a successful installation a few weeks later, we thought everything was good to go and were just waiting for the final inspection by the county. As of June 27 2022, our system has failed county inspection 3 times and this company has yet to get the system to pass code. Our city inspector has recommended we file a complaint with the Georgia Electrical Licensing board because each of his inspections found multiple serious code violations. I will most likely be having a third party remove these panels from our home and then taking the company to binding arbitration and/or court. AVOID THIS COMPANY AT ALL COSTS!

My equipment hasn't been working properly

My equipment went online last July and I change electric provider to Rhythm Energy as they recommended. 16.9 cents for buying my solar energy and 16.9 cents for energy I use. The problem is my equipment hasn't been working properly. My microinverters were not working properly for a while and then my batteries malfunctioned. They said it was a warranty issue but that it may take months before they get a replacement and it did. Approximately 5 months. Meanwhile ontop of my monthly bill for the solar panels I'm now paying approx $200 a month for electricity. I've called multiple times to complain and request for help. I finally got in contact with my case manager so she could review my bills to determine if the problem is that I don't have enough panels to generate the energy that I need, thus the large electric bills. She informs me today, June 23rd, that since she doesn't have a full 12 months worth of usage that there is nothing she can do. But since she shows that my panels were not working for two weeks she can offer me $103 since according to my proposal that I received a year ago, the savings that I would approx. be seeing was $206 a month if I went to solar. Are you kidding me? I love the idea of having solar panels and being able to have power during any blackouts. But I think this company has to do a better job at owning their mistakes and making it right with their customers. I have been paying large electric bills because I was sold ($100,000) worth of panels and batteries and somehow that is not enough. Maybe if they were working properly or installed properly, I would not be complaining. I'm so disappointed in the customer service and I feel dismissed by them. I hate to say this but I am considering purchasing panels from their competitors just to resolve the issue. I've invested so much as it is and I just can't believe that I would be treated this way.

The sales and installation crews were very professional and very informative on what the installation process was for the job too be performed. It was a great experience and enjoyable with no problems. Thanks! Doug McIntire

Terrible, terrible company

I feel like I've been lied to, manipulated, and taken advantage of and I am not at all happy about it. I was told from the beginning that it would take three months for our panels to be installed and operational, it took 10 months. We signed in July of 2021, they were operational May of this year, 2022. I was told we wouldn't have to pay for our loan for over a year because we would receive that rebate 6 weeks after permission to operate, now they are conveniently saying it'll be 16 weeks. I was told the system we were sold would cover the entirety of our usage and it only covers 25% so I am paying the solar loan on top of over $100 worth of an electric bill. We were also supposed to receive a credit to our electric account so if there was an overage, it would be covered by that but we haven’t received that either. So basically, we were promised multiple things which have not been held up on their end and are now suffering because of it. I feel like no one is taking this matter seriously or no one actually cares based off the responses I have been getting. Do yourself a favor and go with a different solar company, this one is terrible.

New Solar Panels - Damaged Roof

I am utterly disappointed with ADT Solar (formerly SunPro Solar). June 2021, I entered into contract with the then *SunPro Solar, and had my solar panels installed; twenty to be exact. Shortly after installation of my solar panels, our area experienced multiple days of heavy rainfall. When things finally calmed down with the weather, my wife and I noticed a water stain on our master bedroom ceiling, directly underneath the area where several of our solar panels were installed. We purchased our home in 2018 via a VA guaranteed loan. If you know anything about VA loans, their's is the strictest of home ownership inspections. Many sellers dread VA loans for that very reason. We were excited to learn from our seller and real estate agent that our roof was newly installed in 2018, so we knew we were in good shape for the next 30 years, providing nothing catastrophic happened to compromise the soundness of our roof. Prior to the installation of our solar panels in 2021, our roof had been inspected for structural soundness and passed. After the installation of our solar panels, a leak developed following heavy rainfall. When I reached out to the customer service department to voice my roof issue, my calls went unanswered for weeks. After several phone contact attempts, finally someone replied and assured me that I would be hearing from a technician. It took several weeks before I was contacted by a technician, and when we scheduled a date/time for them to come out an inspect my roof and ceiling, they didn't show up, nor did they call, though I took off work to make sure I would be there. I lost an entire's day of work and pay. After several phone calls to reschedule, I asked that I be notified when the technician was on the way to my home so I would not have to take off another whole day of work. I never received that phone call, and later that day my wife calls me and tells me the technician showed up and told her he didn't believe our leak issue was related to the solar panel installation. I called SunPro Solar back immediately and requested they have the technician call me so I could explain to them the history of our roof installation, the soundness of our roof following a stringent inspection, and the sudden development of a leak following the installation of our solar panels. I'm not the sharpest knife in the basket, but I'm certainly not the dullest one either. I can still add 1+1 to get 2 as the answer. Well, to this date since November 2021, no one from SunPro Solar has made good on their word to remedy my roof/ceiling situation. Neither have I heard back from anyone, though I've been promised my concern was being escalated for a speedy response. It has reached seven months, and I've not heard from anyone. Just today, my area experienced heavy rainfall, and my wife noticed our ceiling light fixture filling with dirty rain water, which is a clear indication that while SunPro Solar continues to delay remedying my roof issue, the damages have spread to the nearby light fixture. At this very moment, we cannot sleep in our bed because rain water is filling and overflowing from the ceiling light fixture which is directly over top our bed. Thank you SunPro Solar for our $41,000+ headache and discomfort. Sadly, I do not recommend this company to anyone seeking to convert to solar energy. For the categories On schedule, Installation quality, and After sales support, I give a rating of negative 5 stars!

GREAT Installation ... HORRIBLE management

System was installed March 23. My "account manager" Amanda is very excited! about working with me. Next up is an inspection. April comes and goes. No inspection. Amanda is reaching out to the schedulers but they don't have enough schedulers or inspectors and so there is a delay. May comes and goes. Now I am paying on the loan and the system in not up and running. I manage to talk to someone in Tampa, not Amanda who can only communicate within "24 business hours" (which means 3 days if you are fortunate). This person actually gets Amanda to call me. Amanda tells me someone from scheduling will call me right away. And Austin from scheduling actually does call and sets up an inspection for the following week. June 7: The inspector, Keith, comes and everything checks out. The County inspector comes and the system fails because the footers for the rooftop panels are too far apart according to the plans. SunPro sends a team THE NEXT DAY to take care of the issue. GREAT! I think, I am actually going to be running on sunshine soon! A couple of weeks pass and nothing. Amanda tells me something vague about we are "pending a site visit." Now my second payment is due. Amanda tells me SunPro will reimburse me for payments made before the system is running. This is a good thing BUT now we are "pending a check issue date" and I "will be contacted by a scheduling coordinator to confirm a date" for another inspection. So I am still paying my regular FPL bill AND my loan for the system and still have no idea when I might actually be able to use my system. I have to say the people on the ground, installers and the inspector, have been really great. If I could just rate them, I would give 5 stars without hesitation. I don't know what the problem is on the management end but I am beginning to believe ADT does not want the solar part of this business. When they bought it from Marc Jones they bought BuildPro, EnergyPro and SunPro. It appears they are largely disinterested in the SunPro part of this. Perhaps they are hoping all the negative reviews will keep people from trying to purchase solar systems from them and they can just let the SunPro part die. SO frustrating!!!!