ADT Solar (formerly Sunpro Solar)

Waiting for months to finish

I bought my solar system from Sunpro they have since changed to ADT. Sunpro installed my panels and most of the system 9 February 22, I waited over a month for the battery after that but they still didn’t complete the installation. I have to admit there was some confusion with the electric company. But they have since installed the base for the net meter. I still have no idea when they plan to finish the installation. I keep hearing from the project manager that nobody has gotten back to him with a date. There is only a few hours of work left. This company does not care about the customer at all. Sunpro was rated among the best. I would hate to see the service from the others. It’s now June and I I’m still waiting. There is no excuse for this. I called customer service once before and it seemed to help they did send a crew out but they had to stop because the meter was ready yet that was rectified weeks ago. I guess I’ll have to call customer service and complain again.

Sold me a system that would never work

I purchased my system in September and now it's June and its still not working. The sales rep, Gabe, that came to the house was deceptive and sold us a system that was not ever going to work with the house and guest house set up we have. The equipment is not powerful enough to handle the amount of power we need and we spent almost 200k. Do not buy from this company, they have no idea what they are doing. They can't even get the paperwork correct for the utility company or the county.

Sales person was very informative and professional. She explained every single step of the process of going solar.

Final Inspection NOT SCHEDULED

I am a home owner that had my solar system installed way back in December of 2021 and to this day is the 1st for June 2023 and I have not heard from SunPro agents to schedule my final inspection. We have not been able to use our system and yet again we are paying the loan payment and the electric company. I will not recommend this company to no one at this time we are thinking of getting our lawyer involved since we have no luck with our Project Manger. Please who ever is reading this message I DO NOT recommend this COMPANY at ALL!! they are a failed in our BOOK. Thank you!! for reading this message Rosie Sanchez

Fast and Professional

My experience was fantastic. Jose Lopez was very thorough!

Process Great but Rebate Process horrible.

The whole process with sun pro was good but they claim and said it takes 16-18 weeks to get your rebate check to you. That's totally unacceptable as a buiness. I bought my panels in February and it's almost June and still have received my rebate. Its about $2600. They agreed to pay for tree removal and the first 6 months of the bill, that was a factor in me buying the panels. So please be aware your rebate check will take 6 months at least to receive.

Excellent representative

Promises not kept - scheduling nightmare

We started this process back in November with a promise from our sales person, Shelli, of a one day installation. We are now 7 months, and three different account manages, in with 7 half day installations and $50,000 worth of equipment (and payments) sitting there doing nothing and at this point they aren't even putting us on the schedule. We have been patient beyond what should be expected of us and obviously those patients have just run out. If you are seeking a solar solution I recommend you look elsewhere.

Worst ever Don't use!

DO NOT USE, RUN, DONT WALK AWAY. I went with ADT Solar because they promised that they could install on my slate roof. That was in September 2021. They took my money, put a lien on my house and since then nothing, no install. I have called and emailed over and over but to no avail. It is now 9 months later and I am paying full boat on my solar loan and my electricity bill. Given ADT Solar's complete failure to address the situation or even call me back, I am now forced to spend more money to hire a lawyer to sue ADT Solar so that I can recover all my damages, rescind the loan and hire a reputable company to install.

Smooth on sales, horrible on operations & communication--AVOID!

First, this will not be my final review, as this story has not been completely written. However, after multiple chapters, I cannot recommend this company to anyone for any service! Second, I know this is a veteran-owned business, so as a veteran, I feel horrible having to speak truth to power. A profession is a profession, however, and accountability is in order. This company is overwhelmed with the solar demand AND has proved to be incompetent in managing complicated operations issues that require increased customer attention and resolution. Additionally, their communication is extremely poor, and they deflect issues across multiple actors involved in the solar PV installation (salesman, account manager, operations manager, electrician, etc.). Among a myriad of installation problems (they had to dig multiple trenches that tore up my lawn and landscaping, they cut a LPG line because they weren't hand digging as agreed upon close to the house where multiple lines converged, etc.), ADT (SunPro) Solar mis-designed my solar system in their haste to get to a sales contract and now lack any sense of urgency to resolve the issue to my satisfaction. ADT did not account for an existing whole house generator and 400 amp service to two 200 amp breaker boxes when they designed my system. I had to put the brakes on the project because the generator was not electrically isolated from the solar PV system, a known imperative I gathered during simple research online while "trusting but verifying" their hasty work. As a result, the one line diagram approved by engineering was invalid and failed inspection by the country, leading to a delay sequence that has no "get well" date. In summary, the ground mounted solar system, installed for over a month now, is unusable with no ETC for PTO known by any party in their management hierarchy. The system failed inspection with the county and a one line engineering diagram reflecting the final wiring is all that is needed to move the project forward, acknowledging there are still more rate determining steps once the one line gets fixed. It has been three weeks since the inspection failed, and there have been no communications reflecting 1) understanding/responsibility of the problem and 2) a coherent update on the one line diagram progress and resolution. Meanwhile, the first payment on my $95K solar loan is inside 30 days, and I fear that 1) the system will not be PTO and 2) based on other complaints, they will not honor their commitment to make these loan payments for me, which will place me into a financial hardship. Finally, they sold me a solar system consisting of LG-380s while LG was in the process of departing the solar business. They knew this and did not mention it at all during the sales process. I get that this is on me for not doing my research but it's obvious now they were in a rush to sell me outdated/sunsetting equipment and I'm clearly paying a premium for that, which makes it harder to swallow that they are not getting the system to PTO in a timely manner. ADT needs to get this solar project complete per the contract with the promised solar production as the solar loan has funded that I am liable for. As a fellow veteran I placed my trust in this company and they will offer you a discount and assure you they use their own installers and the installation will go smooth because they have years of experience and are industry leaders yada yada ... but I am here to tell you, loud and clear, and as a credible member/leader within the US Armed Forces that the reality is much different once you sign that contract and you need to pause before you think about hiring this company! I do not and will not recommend ADT to anyone! And I will continue to share this story in the local community and on the social media forums for folks that are in the market for solar with rising energy costs. I now know that there are so many better choices out there! Get multiple quotes and read the complaints and reviews. They matter! And contact me if you want to know more detail and how this story ends.

Fantastic super speedy installation of a very large system

We had a very large 22KW system installed 55 panels we had a deadline that we had to meet because we were leaving out of town for everything to be done and completed within three weeks they met this deadline and did great within two weeks optimum service, our salesman Victor Elizondo did an excellent job coordinating everything, his sales manager Rene Vela did a fantastic job helping us get pricing financing and things the way we wanted. And system coordinator Carlos Pequeno did an excellent job getting all permits and paperwork together pushed AEP to get stuff done and the city of mission to get things accomplished all that fell together in optimum perfect coordination could not ask for anything better.

Don’t buy solar

I have the solar system installed since March and as today the solar panels are inactive because they have not inspect my home yet, so I started paying the solar panels bill plus TECO electric . They aren’t a responsible company.

They tell you one thing

To start with they did sale a very good produce, they are now use did produces. The salesperson I bought the from system from quit so I lost the contact. The company installed the panels in one day that the best I can say. The next step was the electricians to hook up the system. After 3 trips and 4 appointment it is still not up and running. The second set of electricians had to fix the wiring in the electrical box because it was wrong. They stated it was ready for the inspection by the Electric company to change the meter, it was rejected over a month ago due to the wiring being wrong in the electric shut off box. I was told the way it is wired it will shock you the way it is wired. The company then after four weeks sent out the request again for the meter to be changed with no one having fix the problem. The electric company rejected it again. I have contacted the scheduler/ project manager several times with no responds to this problem. I have also contacted the electricians manager that just gives excuse after excuse. I was told when I bought the system that this would only take 2 days at the most to complete, and that normally it is done in one day. I am now 6 month in to this process with the system not working. I would give them a negative score for an overall company if I could. I also will not use anything this company sales in the future. I would not recommend using this company the quality of work does not seem to be consistent.

Tread Lightly with this company

So we started on 08/21 with buying and contracts. Salesmen in my home shake my hand and my father's hand over the signed contract and financing. Also states to both of us " I will put $1000 credit on your power bill." That was an out rite lie has not happened, So we wait for two months and were told install was on Dec 21. Install comes and then we have to wait for connection and local power company permits. The system immediately has errors on 25 of 52 panels. Three SUnPro/ADT electricians come out and each on separate visits says that the other electrical did the job wrong. the LAst one spends two days working on the system to tell me and I quote " They, installers, put in old panels that won work." I call no contact, I email no contact, I finally get hold to them and they send out another person who says that they wrote down the wrong invertor numbers and he has taken care of it it will be two days before the system updates. A week later NO system still shows 25 are not reporting. Cal and email more no response, it takes me filing a complaint via Better Business Bureau for a call from Lousiana to get a response. The 4th crew from Columbia come out and spend all day and say they wrote the wrong numbers down they got the right numbers and things will be good. That was two weeks ago no the system is still not reporting the 25 and I have sent emails and calls that go unanswered. I am affording them one more opportunity before I begin new media and legal litigation for breach of contract. I was told that my system would be a 76% offset it yet to reach that number.

Kimbrel Residence

What a Beautiful job! Install crew got started at 8:00 AM and was completed by 11:00 AM. Looks Great. The Electrical Crew Martin and Terrance are great men, very professional and very knowledgeable. Thank you guys for all your hard work. Thank you for a job well done.

Maintenace Issues

I had my panels removed so the company could replace my roof. They finally reinstalled the panels and in 24 hours the entire system went offline. I called the account rep and was told that they would place an incident report, and someone would contact me in 24 hours. Three days and still no call. Now when I call all I get is voice mail. After all the scheduling issues and now Maintenace problems I am really starting to question my decision to go with Sunpro.

Highway Robbery

If I could give a negative score I would. If you want to spend a whole lot of money and get raked over the coals repeatedly...you are in the right place. I thought things were good. We bought our system June 2018, Salesman was pleasant, went in as scheduled. Fast forward to 2019 tax season, that tax credit didn't happen so our payment went up to $375.00 Per month, mind you that is on top of our current electric bill. Fast forward again, to 2021, time to refinance the house with all time low's for interest rates, imagine our anger when the mortgage company advised that there was a lien on our house for our solar panels, which were relayed to us as "unsecured" I am here to tell you, I wouldn't have a lien on my house if I needed a kidney. Now, lets fast forward again to 2022 when our monitoring suddenly stopped, called Enphase (monitoring company) they said we needed to upgrade the cell modem, okay, let's do that...thank you ma'am, that will be another $476.00...You have got to be kidding me. After interest this system will run us 65k, no, I am not giving another red cent. Enphase refuses to cover the modem regardless of the verbiage in my contract "The purchase of any Enphase microinverter will include the installation of the Envoy energy management system with lifetime free online monitoring access provided by Enphase" Now this is on Sunpro letter head, they chose this monitoring, not me. Nowhere in the contract does it say that there are components that may become obsolete in 3.5 years requiring additional expense to the customer. When I reached out to now ADT Solar with the issue, they push me back to Enphase completely washing their hands of the issue stating the monitoring is free but whatever else is involved is not their issue and was told at one point "ma'am you are clearly not comprehending what I am saying" Oh I comprehend just fine, ADT combined with Enphase equals...cha ching for them and forget the customer. This is the worst experience I have had. Those of you that just got your panels, wait for it, it's coming, you just won't know it until you are mmm 18 months into your new panels or until you try to refinance your home come to find out oh look there, it's a lien on your home. Think twice and have an attorney review your contract before signing up with this company.

Still waiting on electrician

So when the sales person says you don't pay a penny untill install is complete they mean the install of the panels themselves and not when the system is ready for use. You will still have to pay your current electric bill and the solar panel bill. This was not explained when I signed up and it was obviously my mistake for thinking that completed install meant when system is ready to use. It has now been over a month since panels were installed and I'm still waiting for electricians to hook up to my panel. Then who knows how long it will take Black hills energy to connect it to the meter box, then I'll have to wait for an inspection before it will be turned on. In the mean time I have not had anyone tell me when the team is supposed to come in a and do and energy savings inspection, I was told they would come in and seal any drafty windows, doors. Would add in insulation in attic if needed, change out light bulbs for added savings and a few other things. After reading some reviews with my same concerns on time line issues I would not recommend going with sunpro. If they have dedicated licensed electricians on staff there is no reason it takes a month or two or three or more to connect power to the box. I'm guessing on after other reviews it will be atleast a year before the system is functioning. I was also told that if the system is not functioning and Im paying for both solar and power bill that I would be compensated and sent a check to off set and have yet to see that either.

Installation

A very efficient crew of installers. Cleaned up area to perfection

They lie!

We have had our panels “installed” since March 4, 2022. THEY STILL ARE NOT TURNED ON! They have continued to give us some story that due to COVID they are far behind. They then tell you tentatively for your final inspection date, the CITY is not getting back to them. All lies! They state they give the City less than 24 hours to agree to meet at your house. They want the cities to agree. If they don’t get back to confirm, then the Customer(me)is SOL! DON’T trust these people. I would have given 0 stars but was not able to.

Excellent installation. Clean and efficient and cleaned up all debris. Listened to my preferences and met them. Great job.

Service

I've only had my system for 2-3 weeks but I'm so proud to have made the switch to solar. I've already seen the fruits of it my next bill is so much lower than what I've been paying. The staff have answered all my question. And when I had problems they gave me answers to my questions on How to fix them. I've been so impressed with the manner of service is so excellent. I did my research on solar and who was the best to get it from, and I'm so glad Ive chosen adt solar. I'm looking for ward to a fruitful partnership. Thank u so much

Salesman was a jerk

Sales guy came to my house. 1. Not impressed. 2. The cost of the system is $40 more a month than what I pay in electric now. 3. after he left, he said he would send the proposal to me, what he emailed me was screenshots of the presentation. when I asked why he didn't provide me with the specs of the system he is proposing to install I received the following response "Just like car dealer, we don't itemize" ARE YOU FREAKING KIDDING ME!!!??? THIS POMPUS JERK HAD THE NERVE TO TELL ME THAT I DON'T GET TO KNOW WHAT IS BEING INSTALLED ON MY HOME BEFORE I SIGN AN AGREEMENT?? When I told him that I will make sure none of my neighbors or anyone else I know purchase solar with ADT and this was his response "You think that you can actually have an impact on a multibillion dollar company....good luck". Well here I am, having an impact Mr smarty pants!

Anything associated with ADT is trash

We have been dealing with Sunpro since October 2021. We have had our panels installed since February of this year. However, due to “shortages” or system still isn’t up and running yet; and it’s now May. We should have known that things were going to go south after their contractors littered our yard with cigarette butts and lime green jolly rancher wrappers. Sunpro is the most non responsive company we have ever dealt with. We were always reaching out to them for an update because they would never supply one. Interestingly enough, every single time they would respond with: “we have been trying to reach you.” Trust me, they never tried. They have our emails and telephone numbers and not once did we receive a correspondence from them until after we contacted them first. We have also had our fair share of emails and texts ignored as well. The final straw was a correspondence that we had with our account manager on May 3rd. We had been waiting on the right hand to figure out what the left hand was doing in regards to a permit that we needed. Due to failed communication, they could never verify with horry county that the permit had been approved. Sunpro wanted to schedule service on Tuesday May 10th. We immediately sent another email to our account manager asking if we needed to do anything else as in have the electric company come out and switch out the meter etc. No response. We sent another email a couple of days later… no response again. Tuesday comes and here is Sunpro knocking at the door. Unfortunately, I was sick with a sinus infection and was already irritated. I ended up sending them in their merry way without the service being performed. So, here it is May 13th and not a single communication from Sunpro trying to figure out what happened. Trust me, by the time you are done dealing with these people, you’ll be at your whit’s end. Once they have your money or commitment to financing, they will ignore you and be disrespectful of your time as well. Run far and run fast. We had ADT security monitoring and we ran away from that one too because of their BS. If we had known that ADT was going to purchase Sunpro, we would have never signed up for solar with them.

Honest and awesome team!

We were very pleased with their customer service. Lisa Choi was our sales representative and she is really outstanding. It’s very unfortunate that we have decided to separate ways due to some reasons. Matt Triebel, a client advocate, is very honest and made sure that we are well aware. If in case anything happens and we would like to revisit things, we will definitely choose ADT Solar (Sunpro).