Sun Solar

Worst customer service

We’ve had solar through sun solar by sun power for 8 years now and haven’t had any problems until now. We noticed one of our inverters isn’t working. We called Sun solar last week, then didn’t hear anything, called again Monday and again Wednesday and Friday and each time we were told there was no open work order and to wait until 72 hours to hear. Then we called a different number and they blamed it on Sun Power. This is ridiculous. I’m ready to rip my solar off my roof at this point and deliver it back to Sun solar myself! What a worthless company when it’s not working.

SUNPOWER!!! Customer Service and Commitment Useless BAD COMPANY!

Bought New Construction Home Eastvale, Ca., solar good for a few years no electric bills even refund at settlement month. Now several years and started receiving up to $500.00 settlement bills still under warranty contacted Sunpower. First overseas rep useless gave me hang ups. I called for years while still under warranty when finally, all the way up to Escalations agreed to reimburse me their $300.00 service charge as I complained after they now tried to tell me I was no longer in 10 warranty mind you when I started calling, I was still in warranty. Calls rep names emails to proof it. Manager agrees to reimburse me $300.00 if I pay upfront someone comes to the home check unit working properly then when I tried to schedule by email manager now taking back what was promised which is to reimburse me, he $300.00 service only charge. This is uncalled for I have SunPower's promise to reimburse me. What kind of Company operates like this... are we in a 3rd world company!!! A contract commitment in writing it to be honored as it represents your company in this case it's SunPower. Shame on SUNPOWER. I recommend don't do business with this company all you get is overseas representative that don't know what their doing while giving you the run around.