Southern Energy Management

From no hassle sales process to quality of installation to after install follow-thru has been exceptional. Installation guys were great - they informed us when they came, what they would do, cleaned up after work and on schedule. Every which way a professional group who did a great job. We are very pleased - Thanks Graham.

From no hassle sales process to quality of installation to after install follow-thru has been exceptional. Installation guys were great - they informed us when they came, what they would do, cleaned up after work and on schedule. Every which way a professional group who did a great job. We are very pleased - Thanks Graham.

From no hassle sales process to quality of installation to after install follow-thru has been exceptional. Installation guys were great - they informed us when they came, what they would do, cleaned up after work and on schedule. Every which way a professional group who did a great job. We are very pleased - Thanks Graham.

I have two requirements when it comes to doing business: professionalism and great work quality. Since I work in the solar industry, there was also a higher scrutiny in terms of the system design. SEM delivered on all three. I called 3 installers, of which only 2 responded and visited my house. One of the sales reps (who will not be named, but I did notice the company has a 5-star rating on this site) who visited my house was like a used car salesman - we haggled over the price and he seemed put out to agree to $3/watt. Not the case for SEM. Graham was professional from the start, listened to me when I spoke, and quickly turned around a very professional proposal. By professional, I mean it included detailed datasheets for modules and inverters, system size (based on my roof size and orientation) as well as my utility bills, an estimate for ROI and added value to my home at a price better than $3/watt - without haggling. All my questions were answered with polite and thorough responses within a reasonable response time. SEM worked with my schedule, they kept me in the loop, were courteous and responsive through the entire process. They provided drawings when I asked for them. The installers were professional and more importantly, executed their installation safely. They didn't leave wire insulation or cigarette butts around the house. The PM was present during the city inspection and answered the inspector's questions so that I didn't have to. They completed all the contracts with Duke Energy Progress and the city of Raleigh as well. There were two potentially contentious issues that could have caused this review to be quite lower: The first occurred in October 2017, just before the installation, when modules were scarce and prices were all over the place due to the possibility of tariffs. SEM contacted me to let me know they were changing the module, which resulted in increased DC power of the system, but didn't charge me for the increased wattage. Secondly, Duke Energy changed their bi-directional meter and SEM didn't have the right current transformer for the system monitoring to show my electricity consumption (the production was still showing, so I knew my PV installation was working). It wasn't until January that the CT came in, but SEM was understanding and didn't require me to pay the final 10% until after the CT was installed. From November to February, the system didn't generate as much as my household loads used. But in March, the system started producing more energy that I am using, so my electric bills are right now less than $15/month. I would recommend them to anyone in the triangle area interested in solar. I will likely use them again. Note the system size below is kWDC. The system AC size is 6.0 kW.

I have two requirements when it comes to doing business: professionalism and great work quality. Since I work in the solar industry, there was also a higher scrutiny in terms of the system design. SEM delivered on all three. I called 3 installers, of which only 2 responded and visited my house. One of the sales reps (who will not be named, but I did notice the company has a 5-star rating on this site) who visited my house was like a used car salesman - we haggled over the price and he seemed put out to agree to $3/watt. Not the case for SEM. Graham was professional from the start, listened to me when I spoke, and quickly turned around a very professional proposal. By professional, I mean it included detailed datasheets for modules and inverters, system size (based on my roof size and orientation) as well as my utility bills, an estimate for ROI and added value to my home at a price better than $3/watt - without haggling. All my questions were answered with polite and thorough responses within a reasonable response time. SEM worked with my schedule, they kept me in the loop, were courteous and responsive through the entire process. They provided drawings when I asked for them. The installers were professional and more importantly, executed their installation safely. They didn't leave wire insulation or cigarette butts around the house. The PM was present during the city inspection and answered the inspector's questions so that I didn't have to. They completed all the contracts with Duke Energy Progress and the city of Raleigh as well. There were two potentially contentious issues that could have caused this review to be quite lower: The first occurred in October 2017, just before the installation, when modules were scarce and prices were all over the place due to the possibility of tariffs. SEM contacted me to let me know they were changing the module, which resulted in increased DC power of the system, but didn't charge me for the increased wattage. Secondly, Duke Energy changed their bi-directional meter and SEM didn't have the right current transformer for the system monitoring to show my electricity consumption (the production was still showing, so I knew my PV installation was working). It wasn't until January that the CT came in, but SEM was understanding and didn't require me to pay the final 10% until after the CT was installed. From November to February, the system didn't generate as much as my household loads used. But in March, the system started producing more energy that I am using, so my electric bills are right now less than $15/month. I would recommend them to anyone in the triangle area interested in solar. I will likely use them again. Note the system size below is kWDC. The system AC size is 6.0 kW.

I have two requirements when it comes to doing business: professionalism and great work quality. Since I work in the solar industry, there was also a higher scrutiny in terms of the system design. SEM delivered on all three. I called 3 installers, of which only 2 responded and visited my house. One of the sales reps (who will not be named, but I did notice the company has a 5-star rating on this site) who visited my house was like a used car salesman - we haggled over the price and he seemed put out to agree to $3/watt. Not the case for SEM. Graham was professional from the start, listened to me when I spoke, and quickly turned around a very professional proposal. By professional, I mean it included detailed datasheets for modules and inverters, system size (based on my roof size and orientation) as well as my utility bills, an estimate for ROI and added value to my home at a price better than $3/watt - without haggling. All my questions were answered with polite and thorough responses within a reasonable response time. SEM worked with my schedule, they kept me in the loop, were courteous and responsive through the entire process. They provided drawings when I asked for them. The installers were professional and more importantly, executed their installation safely. They didn't leave wire insulation or cigarette butts around the house. The PM was present during the city inspection and answered the inspector's questions so that I didn't have to. They completed all the contracts with Duke Energy Progress and the city of Raleigh as well. There were two potentially contentious issues that could have caused this review to be quite lower: The first occurred in October 2017, just before the installation, when modules were scarce and prices were all over the place due to the possibility of tariffs. SEM contacted me to let me know they were changing the module, which resulted in increased DC power of the system, but didn't charge me for the increased wattage. Secondly, Duke Energy changed their bi-directional meter and SEM didn't have the right current transformer for the system monitoring to show my electricity consumption (the production was still showing, so I knew my PV installation was working). It wasn't until January that the CT came in, but SEM was understanding and didn't require me to pay the final 10% until after the CT was installed. From November to February, the system didn't generate as much as my household loads used. But in March, the system started producing more energy that I am using, so my electric bills are right now less than $15/month. I would recommend them to anyone in the triangle area interested in solar. I will likely use them again. Note the system size below is kWDC. The system AC size is 6.0 kW.

We worked with Graham from Southern Energy from the beginning, his time and detailed explanation of the process throughout were great. We are extremely happy with the work and customer service, thank you!

We worked with Graham from Southern Energy from the beginning, his time and detailed explanation of the process throughout were great. We are extremely happy with the work and customer service, thank you!

We worked with Graham from Southern Energy from the beginning, his time and detailed explanation of the process throughout were great. We are extremely happy with the work and customer service, thank you!

They installed solar panels for me 5 years ago. When they came to install they discovered the panels would not fit. They did not measure accurately so the panels would not fit on the roof. Their solution was to put some panels on a shed roof but they had to use mini-inverters. I did not want mini-inverters as they are not as reliable. And, the panels in the new location was less efficient than the original location. So we got off to a bad start. I look at the inverter fairly often at peak output and it does not seem I am coming anywhere close to the output promised. All in all I was hoodwinked. Since then I have had few questions but there have been times I needed some information about the panels. When I emailed them they essentially ignored me. I sent repeated emails to no avail. I finally resorted to calling the owner and leaving messages. Over and over. Finally they responded. So for me their response to customers is extremely poor.

They installed solar panels for me 5 years ago. When they came to install they discovered the panels would not fit. They did not measure accurately so the panels would not fit on the roof. Their solution was to put some panels on a shed roof but they had to use mini-inverters. I did not want mini-inverters as they are not as reliable. And, the panels in the new location was less efficient than the original location. So we got off to a bad start. I look at the inverter fairly often at peak output and it does not seem I am coming anywhere close to the output promised. All in all I was hoodwinked. Since then I have had few questions but there have been times I needed some information about the panels. When I emailed them they essentially ignored me. I sent repeated emails to no avail. I finally resorted to calling the owner and leaving messages. Over and over. Finally they responded. So for me their response to customers is extremely poor.

They installed solar panels for me 5 years ago. When they came to install they discovered the panels would not fit. They did not measure accurately so the panels would not fit on the roof. Their solution was to put some panels on a shed roof but they had to use mini-inverters. I did not want mini-inverters as they are not as reliable. And, the panels in the new location was less efficient than the original location. So we got off to a bad start. I look at the inverter fairly often at peak output and it does not seem I am coming anywhere close to the output promised. All in all I was hoodwinked. Since then I have had few questions but there have been times I needed some information about the panels. When I emailed them they essentially ignored me. I sent repeated emails to no avail. I finally resorted to calling the owner and leaving messages. Over and over. Finally they responded. So for me their response to customers is extremely poor.

i was most frustrated with how long it took for my solar panels to arrive, which kept changing and held up my building project for a couple of months, which may not be the fault of SEM. But overall i was very please with the company.

i was most frustrated with how long it took for my solar panels to arrive, which kept changing and held up my building project for a couple of months, which may not be the fault of SEM. But overall i was very please with the company.

i was most frustrated with how long it took for my solar panels to arrive, which kept changing and held up my building project for a couple of months, which may not be the fault of SEM. But overall i was very please with the company.

My installation did not pass the county inspection for 3 reasons. My installation company tried to downplay it. In the end, they made the changes necessary to pass inspection, but it was only 6 months later, when the wanted to get paid.

My installation did not pass the county inspection for 3 reasons. My installation company tried to downplay it. In the end, they made the changes necessary to pass inspection, but it was only 6 months later, when the wanted to get paid.

My installation did not pass the county inspection for 3 reasons. My installation company tried to downplay it. In the end, they made the changes necessary to pass inspection, but it was only 6 months later, when the wanted to get paid.

I was very pleased with my dealing with my salesman, Matthew Dickey.. less so with his boss, Eric, when trying to agree upon a resolution to a problem. Overall, everything went fine with the install. I had left a message with Matthew that I really wasn`t sure it was working or not, but did not hear back or follow up with him. I really won`t know if the system is working properly until the spring, as it was installed late in the season. I certainly couldn`t say it extended my swimming season this year (beyond October) or if it is even working correctly. After this experience and learning more about solar I would say that I would probably never attempt another solar project. This was the second type solar system I purchased and can`t see the investment will ever be recouped from an energy savings cost standpoint. I guess you could say while I was happy with the process, I am somewhat dissppointed with the results.

I was very pleased with my dealing with my salesman, Matthew Dickey.. less so with his boss, Eric, when trying to agree upon a resolution to a problem. Overall, everything went fine with the install. I had left a message with Matthew that I really wasn`t sure it was working or not, but did not hear back or follow up with him. I really won`t know if the system is working properly until the spring, as it was installed late in the season. I certainly couldn`t say it extended my swimming season this year (beyond October) or if it is even working correctly. After this experience and learning more about solar I would say that I would probably never attempt another solar project. This was the second type solar system I purchased and can`t see the investment will ever be recouped from an energy savings cost standpoint. I guess you could say while I was happy with the process, I am somewhat dissppointed with the results.

I was very pleased with my dealing with my salesman, Matthew Dickey.. less so with his boss, Eric, when trying to agree upon a resolution to a problem. Overall, everything went fine with the install. I had left a message with Matthew that I really wasn`t sure it was working or not, but did not hear back or follow up with him. I really won`t know if the system is working properly until the spring, as it was installed late in the season. I certainly couldn`t say it extended my swimming season this year (beyond October) or if it is even working correctly. After this experience and learning more about solar I would say that I would probably never attempt another solar project. This was the second type solar system I purchased and can`t see the investment will ever be recouped from an energy savings cost standpoint. I guess you could say while I was happy with the process, I am somewhat dissppointed with the results.

by purchase agreements, i thought you were talking about tax incentives -

by purchase agreements, i thought you were talking about tax incentives -

by purchase agreements, i thought you were talking about tax incentives -

I think SEM did a fabulous job and recommend them to everyone who asks about my system.

I think SEM did a fabulous job and recommend them to everyone who asks about my system.

I think SEM did a fabulous job and recommend them to everyone who asks about my system.

Somewhat delayed in completion of the work and installation and followup work was not tidy

Somewhat delayed in completion of the work and installation and followup work was not tidy

Somewhat delayed in completion of the work and installation and followup work was not tidy

solar hot water heater installed and then took 4 months to make corrections to pass plumbing and electrical inspections. Kept getting ignored by contact person but company kept sending final bill to be paid and said it was late even though they still hadn`t finished. Do not recommend. Will submit bill with taxes to get tax credits after job completed.

solar hot water heater installed and then took 4 months to make corrections to pass plumbing and electrical inspections. Kept getting ignored by contact person but company kept sending final bill to be paid and said it was late even though they still hadn`t finished. Do not recommend. Will submit bill with taxes to get tax credits after job completed.

solar hot water heater installed and then took 4 months to make corrections to pass plumbing and electrical inspections. Kept getting ignored by contact person but company kept sending final bill to be paid and said it was late even though they still hadn`t finished. Do not recommend. Will submit bill with taxes to get tax credits after job completed.

PV is installed but not yet operations due to inspection delays - engineered plans were not done prior to installation.

PV is installed but not yet operations due to inspection delays - engineered plans were not done prior to installation.