Solgen Power

Happy Home Owner

I'm very happy with my new Solgen Solar System and would love to recommend it to anyone who wants to save money and help out the environment. They are very helpful with any questions you may have. The installation crew was knowledgeable, courtesy and reliability.

Great job

Solgen did a great job, did what they said they were going to do in a timely manner.

Solgen Power done an excellent job

All personal with Solgen Power had done a great job, Krystal Ansay was great with answering questions, getting all information, and documentation. I would recome Solgen power for anyone whos looking for Solar Panels.

Solar Panels look great.

Chose Solgen Power because they took all of the hassles out of getting solar installed.

The most amazing experienced in the knowledge of solar power

My husband and I couldn’t be happier with our decision to go solar the benefits of doing so are amazing and life changing. We would recommend to everyone to find out all there is about going solar by contacting this amazing company Solgen Power . They walked us through every step , they are the best in their field .We were treated kind , professional and Is we mattered like family . We couldn’t be happier I encourage everyone to make the change go solar the benefits are more than worth it. Thankyou Solgen Power

Great company to work with

Everyone at Solgen that I have worked with has been very helpful and polite. Everyone doing the work for the installation was very thorough in explaining every part of the process. The office staff and sales staff has been very good at communicating all details at a level we can understand things.

They'll tell you anything to close the deal

During our initial meeting with Solgen (both the local salesperson and one of the owners/chief sales officer), my wife and I were told that we would be getting a tax credit for 30% of the cost of the panels (about $14,000) at the end of the year when we filed our taxes, and that we could either take that money and apply it to what we financed or we could keep it. Should we decide to keep it and not pay down the loan, then our monthy finance payment would jump significantly higher than what they were telling us. We confirmed more than once that, at the end of the year when we filed our taxes, we would absolutely be getting the full tax credit. I went to file my taxes today, and they were completely wrong. The only way that I could get the full tax credit was if I had paid more than that in taxes for 2019, and that the energy efficiency tax credit was applied after all other tax credits were applied. Since I have five children and my wife stays at home with the kids, we aren't going to even come close to that level. Of the $14,000 or so dollars that they told me I was getting, what I actually got was around $900. My accountant took a look at this and told me that it would be at least 10 years before I saw the full credit. We called the salesperson who we had met with to ask about this, and he played dumb. He told my wife that it didn't make sense and said that we still should be getting the full credit this year (which is wrong) He then said that he would need to explain it higher up at Solgen becuase he couldn't do anything about it on the phone with us and asked me to email him the information. I emailed him immediately and requested confirmation that he received it, and several hours later I have no reply. I feel like I'm being ignored now. On top of that, when I went to look today at the design and contract for the proposal that we originally signed, I saw that they installed some of the panels on the opposite end of the roof as the one they showed me. They installed six panels onto the south end of my roof where they are closer to the other panels, which made for an easier install for them, but they're in an area that is in the shadow of another part of my house for a good portion of the day. Had they installed where they were supposed to, they would be in full sunlight. I contacted the branch manager, Preston, who told me that my CPA was wrong on the taxes and tried to get me to go to his guy. He sent me a generic tax document that didn't take into account any other tax situations and said that I should still receive the full credit this year. When I replied with the information from the IRS themselves that showed that he was wrong, he stopped responding and told me that the CEO would be reaching out to me. It has been a week and a half with multiple follow up emails and I have yet to hear anything from the CEO, just more excuses from Preston and promises that the CEO will be calling.

They were very helpful throughout the process

I was impressed with how they presented the program, and it made financial sense. Even during the winter, we produced our electricity needs. They were very helpful throughout the process and with ongoing support.

it was easy to work with them and they had open minds

they came highly recompended and they listened to what my wishes were - and when i noticed something because i am here at all hours of the day, and brought it to their attention they paid it heed and modified the system - it works better even more efficiently now and gives better results -

Worst customer service experience ever

This process did not go well from the beginning with lack of communication right after you sign the deal. They Quickly explain the process when you sign up but after, no follow up or follow thru. Only way I was kept in the loop was because of tricos emails on their next step. Called Solgen to ask when install would be since I had waited about a week after trico stated plans were not approved. Had to call Solgen a week or so latter to ask what the email meant. They stated, “we were adjust going to call you” and then asked for my name and address. How did you know who I was to just call me if you didn’t have my info?? After approval from trico, I waited approx. two weeks to call and ask what the hold up was and they said that trico just approved the plans but I had received notification from trico about 2 weeks back. Again, I got the, “i was just going to call you to set this install date. Again they didn’t know who I was in the first place. The install went great. But inspector had to come back again, and again not sure why, but a notification from trico said they had to come back out. Solgen showed me how to download app to monitor system but couldnt show me how to read the info since my system wasn’t ready yet. I’ve had three payments since and with the trico bill I’m paying double. Called and they said it was because of a tree. They didn’t say it was going to be an issue during install and they were suppose to be monitoring system too to let me know of inefficiencies. I did but her the crap out of my tree a month ago but it was leafless it n the first place. I have a friend that had solar installed by Solgen and is a 6.3kw. They live 2 miles away and is averaging 1 more kw a day when I have a 7.2kw system. They then said it was a vent tube ( 3inch) on the ruff blocking light At this point this was an expensive mess, who to me, Solgen can careless because they got paid already. No one has come to my house to reassess the situation or check my system and this was 3 weeks ago when I’ve made my last call for resolution. Just got another trico bill today that was disappointing.

Tax credits are deceptive

I dont regret going solar but check with a tax accountant prior to believing what they tell you your tax credit will be. We recieved 3000 less than they assured us.

Best Solar Company

Quality! Great service! Knowledgable! The best!

The contractors are the best

I had chosen Solgen from the reviews, professionalism and the knowledge of the sales, Tony was my sales. Since the process has begun I have had the BEST installers, going out of their way to do best job I've had on my home since I purchased in 2001. I can not express how much they have gone out of their way to do things. Thank you solgen for outstanding work!!!

Great Team and Professional Technicians

We were treated respectfully and professionally thru the whole process. Every step of the process was communicated punctually so we knew what to expect and when. Technical skills were very evident. Great company and team.

Had Solgen Power for almost 2 years

I had Solgen Power install my system almost 2 years ago. The experience with the company was great, and the experience with having it on my roof has even been greater! I have consistently saved $150-$200 a month by having it on my roof. I like the fact that I don't even have to think about it... it's just there and it saves me. I also like the fact that its green. Solgen was extremely helpful during the install process, and was even helpful when I had questions about filing my tax return and receiving the Federal credits. Thanks Solgen!

Amazing Company! Amazing People!

Went Solar with these guys, saved money, and love their willingness to help homeowners!