Solgen Power

Solar power

Solgen was professional and informative the whole way. When we had questions we were able to reach out and talk with someone right away. They kept us apprised of our status and delivered all that they said they would

Overall positive experience

In early December 2021 a Solgen associate knocked on our door and asked if we were interested in solar. We had been for a while but never had the kickstart to actually pursue it, so we said that we'd like some more information. We signed up for EnergySage to get a few quotes to understand what the ballpark pricing and proposed installed system size might be. When we met with our sales person Jackson, he was super low pressure and able to answer all of the questions we had at the time. We liked what he had to say and thought the initial design sounded good. The price was significantly higher than some of the other quotes that we received through EnergySage, but we liked that part of the cost involved a warranty even if Solgen happened to go out of business, which was a big consideration for us. We also liked that they have their own construction and roofing teams to handle any issues that might arise on that front, so it seemed pretty efficient from a subcontracting front should the need arise there. We signed the paperwork and got the financing started just before Christmas. We had a slight hiccup with our initial site survey due to some holiday related travel issues on our end, and it was a little frustrating that our only recourse was to call the main 1-800 number and leave an after-hours voicemail. It ended up being not a huge deal for us as our site survey was eventually rescheduled, but I felt bad that the site surveyor came to our house when we weren't home because we were stranded at an airport. After the site survey we started getting regular text updates on the progress of some of the permitting. Then I started getting some emails from PGE about a meter swap, which I hadn't expected but was able to stay on top of. Once I started responding to those it seemed like if I had ignored them or not been on top of them I might have been responsible for slowing down the whole process, but I didn't really get a heads up from Solgen about that. Our actual installation happened in half a day near the end of February and things went really quickly. I was amazed how fast it happened, to be honest. From there we waited a couple weeks, the inspection and meter swap went smoothly, and by mid March we were generating power. The only hiccup there was there was some confusion around how to operate some of the equipment since the electrician hadn't shown me anything during the install, and the power company said I would have to know how to operate my equipment during the meter swap. I didn't have any way to get in touch with anybody except calling the 1-800 number, and I again left a message that was returned a few days later with all the information I needed. After the system I was live, I was disappointed that my only access to power information is through the Sense device that was installed in my breaker panel, and NOT to the direct Hoymiles microinverter data. I did some digging online and I saw that the system I have is specifically setup for a solar installer to be able to provide an interface to customers so they can see per-panel production, but I was explicitly told via phone support that the information was for "Solgen only" and the Sense device was the highest fidelity information I would receive (which is a single kWh generation value from the entire system). As an engineer and data nerd, I would love to be able to see this data, and I have friends and family who live elsewhere with solar installations who have access to this info for their own system. It seems like a really weird line in the sand, but I guess it is what it is. I only knew I had Hoymiles microinverters because I read the construction plans I received during the installation that pointed it out, and then I went digging online to learn more about them. Maybe most customers don't care that much. Also, this was all information that I didn't really know about on the front end to even ask my initial salesperson about. If I could go back, I would 100% have asked what sort of data that I as a customer would have access to once the panels were up and running. So, in summary, I was mostly pleased with how smoothly things went, but I sometimes felt like there was no dedicated line of communication or prioritization of my business once I had "signed up" and secured the financing except to call the 1-800 number to see when they got back to me. They always DID get back to me, but it made me think that I would have probably gotten very upset if things had NOT gone so smoothly due to that level of communication. And I wish I could get access to higher fidelity data, but I guess it is what it is. I can't speak to the efficacy of the system over time as it's only been running for a couple weeks now, but I look forward to seeing what my power bills look like once we get out of the gloomy/rainy early spring season. I would definitely go with Solgen if I had to do it all over again, but I also wish I had known a couple more questions to have asked on the front end.

hassle-free solar

Kaleb and his team have always been courteous and prompt at answering any question we had. They explained the process step-by-step and everything was as they said. The install team was great, respectful of our home, and fast. Anyone in Washington that wants solar, should use Solgen.

Do your research first, and then go with a different company.

You know those reviews that say "I wish I could give zero stars."? Well, this is one. As others have said, their communication is terrible. I had people randomly showing up at my home when I wasn't there, without scheduling with me or contacting me first. No communication for the actual install until I had reached out to them about it, and when I was finally able to get an install date, it was nearly 3 months after sign up. After I finally did get them installed, they left a bunch of trash and materials in my yard. Didn't even bother to clean up after themselves. Then, after the local PUD does their final inspection and I get the okay to turn on the panels... nothing. I got some directions to troubleshoot the Sense app that is installed for monitoring, but they didn't help. A technician came out to take a look, and they didn't seem to know what they were doing. He was trying to flip the breaker for the panels, and he was flipping the breaker for the Sense monitor. I pointed this out, and he was like "Oh... yeah, you're right." SMH DO NOT make the same mistake I did. DO NOT trust what any sales person tells you, and do your own research. There is even a clause in their contract stating "We don't guarantee any claims made by our sales representatives, and it is up to the buyer to do their own research." Just scummy. So, I paid $80k for a system that doesn't work, and I'm getting zero customer support. Don't buy your system from Solgen Power.

Fly By Night Solar

I had Solgen install my solar panel 2 years ago, when there was a big push in Illinois. I was told by the salesman Preston at that time that Solgen would be my one contact for all my needs. Well August numbers this year were down and the the app shows 3 panels out. I called on September 9th and informed Solgen that this had been the case for months. I was told at that time there was no crews in Illinois but I would get a call back in 5 days. I called back in two weeks and got nothing. It has now been 2 months and 6 months with the 3 panels out on my roof with no plan for repairs and snow coming soon!

Great to have solar

Solgen is so great if we buy another house for sure will contact them again to install solar on the house

Great customer service!

The beginning of my journey with Solgen took longer than expected, to where it seemed I would never have solar. I was becoming increasingly unsure and unhappy with my decision to go with Solgen; but then something really neat happened. Once I made contact with Solgen, specifically representative, Monica, she got the ball rolling. Monica addressed all my concerns with continued updates and check ins. I had a lot of questions and assumptions; Monica was able to provide information and understanding. She truly went above and beyond to ensure customer satisfaction. The team was so nice and informing. I am so glad I chose this company to fulfill my solar dreams. I highly recommend. Monica is quick to respond to my emails, phone messages, and texts! She has even responded to concerns I've had outside of regular business hours. I can't say enough. This is a perfect example of how to turn a complaint into a 5 star review.

Smooth Process

Came up as an add on instagram, had been interested in solar, they called right away, made a video presentation proposal, were quick with each step, and the finish product looks good. The real test will be over the next year to see if they product the right amount of energy to meet our needs.

Working with Solgen crews all around was a great experience.

I love the solar panels and going green. It was a pleasure working with all the Solgen Power crews. They answered my many curious questions and were very professional. I would recommend them to anyone interested.

Unlicensed! USING UNLICENSED CONTRACTORS TORT LAWSUIT..MORE TO C

Our review doc and website forum will be listed in a review to come... 83 year old husband and wife told they were getting Covid relief benefits by a company called Core. The premise explained was a new roof would be thrown in as well.. they contracted (at the time if suspension) then sent unlicensed handymen to roof our house. During 108 degree heat in central valley the handymen tore of the roof and left it exposed for a month and 1 week.. we had to get a roofer to come and roof the house. When they did show up they came and refused to give me a license number(video) in report to come, and finally as of 7/20 or so, got the workmans comp in compliance. As what in my opinion was an act to take advantage of elderly, they signed them on a 80k + contract and are attempting to lean the house..our lawyer is on it.. so based on these circumstances please send your emails to ceo@googles360.com There is help available, and our claim makes it easier for you...Sean. an update to come.

Very pleased

After getting over the rough bumps of installation and inspections I am pleased with the system. The only thing that concerns me is I have an 8kw system but when I monitor the output, it only produces 4 to 6 even on these clear sunny days.

Poor service following installation

I had one panel fail less than two years following installation. A second panel failed about 6 months later. It has been a year since the first panel failed and neither one has been fixed. When I call the local office, no one can answer my questions about the status and say they will get back to me, which they seldom do. Twice workers have shown up, but not fixed the problem.

NO, NO, NO, NEVER GO WITH THIS COMPANY

We went through the initial sales pitch and my husband was all excited about it but had a lot of questions. He started asking his questions and kept getting the run around. Terrible communication and... they are giving tax advice which is completly illegal and unprofessional. They promise you will get 30% of the cost of the panels back which is not true because it depends on the individuals tax situation. Do not fall for the sales pitch. There are many other more reputable solar companies. Now they are trying to make us pay a 10% "cancellation fee", for what, no way!

Customer service and professional installation

From the beginning of my inquiries about solar , Solgen Power has provided an amazing group of people who have led us every step of the way. From the initial contact by phone each phase of our solar journey has been effortless. Every detail was explained in advance and Solgen Power personnel were very professional from beginning financial questions to installation and follow up afterwards.

A wonderful and affordable solar system offered by this company.

I was looking for a solar company that would explain and describe their system and benefits in having their system, in a manner that was easy to understand, Solgen Power is that company. The personnel working at Solgen Power are helpful, courteous and professional.

Worst Customer Service I've Experienced in Years

I'm writing this comment in hopes that more unsuspecting customers don't get trapped into deals with this organization. They promise 95% offset of all energy consumption. They deliver somewhere between 5-20%. You will be stuck with paying double energy bills for the duration of your solar loan. Asking them to review/help/fix the problem/compensate the customer for their GROSS underestimation results in them quoting their contract (which conveniently leaves out the 95% offset that is verbally mentioned during numerous conversations), and essentially leave you with a too bad, so sad message, that they aren't going to help out any further. All this, after hunting down multiple staff in numerous departments for answers. Once they have your commitment, this company does NOT want to deal with you, and they will avoid doing anything to help as much as possible. It's not that staff are unkind, but I believe they are trained to say whatever will make the customer stop being worried, until they get what they need out of the customer. Departments DO NOT communicate with one another. Our solar panel install team showed up with the wrong blueprint, installed a completely wrong layout on my roof, and had to remove everything and come back 2 weeks later to reinstall with the correct specs. The install team manager told me over the phone (in 2 separate conversations) that he would look into covering the 2 extra panels that the sales team upsold me on "for free" due to the myriad inconveniences I experienced. He promised "don't worry bud, I won't leave you hanging". I haven't heard from him since. He has not returned calls or texts. That was 4 months ago. The botched install also left holes in the roof, which needed to be plugged. When their repairman showed up, he said/asked, "I'm told you need a drywall job?". Nobody even told him what was needed. I explained that, no, there were holes in the roof that needed patching from the botched panel install. He explained that nobody told him anything about the specific job that needed to be done, but fortunately had the tools necessary to perform the repair. When the install team returned, the installed the panels, minus the extra 2. No word of why, or anything related to my financial commitment and making me whole. After the first 2 months, in which roughly 3% of my used electricity was offset by Solgen's panels, I called (and emailed) to ask what was going on. They showed me their estimates for the year, stating that it was based on the 1 month of energy use data from last year that they had requested at the onset of the process. Why they don't ask for a full year became clear to me very quickly. When I compared their "estimates" to my actual use from last year, EVERY SINGLE MONTH was lower in their estimate than my actual use, INCLUDING the month for which they had my actual data! When I confronted them about what appeared to be an intentionally low estimate, they deflected my concern, saying that..

Didn't even get a 2nd appointment

I was inquiring about getting solar panels and set up an appointment with Solgen Power to get the specifics. They sent someone over to give me a very general description of how the process works. When I asked more detailed questions like how many panels, what would the cost be, what APR % was available, etc., they set up a 2nd appointment to give me those specifics. The guy asked me to e-mail him my questions so he could make sure they got answered. I e-mailed 4 questions, the 3 above and the 4th was why I did I need to pay a 26% dealer fee for the low APRs and not for their highest APR% option. I felt like they penalize you for having good credit and con you into choosing the higher APR%. Needless to say, they cancelled the 2nd appointment and basically said good luck getting solar. Guess I will be getting solar from another company.

Solgen Power Bait and Switch

Do NOT, I say DO NOT, go through this company to get solar panels. I would say every person who I talked with, Solgen Power lied to my wife and I about getting a "FEDERAL" tax incentive for putting solar panels on my shop. Today, 2/15/2021, my wife and I filed our taxes and its a non refundable tax incentive. No not a incentive.. We were suppose to get $13,000 back to put towards our loan for the solar panel unit. Now, will be paying even more for electricity.

Best company ever!

We're in the finishing stages now and I have nothing but good things to say about Solgen. They've been overly communicative with us about each step of the way and with their zero down program we were able to get a whole new electrical panel and 11 solar panels while putting down no dollars. Oh, and we caught it at the right time so Solgen is making our first 6 loan payments. I didn't think I'd be able to afford to go solar, but Solgen made it easy, affordable, and all around incredible. Thanks Solgen!

They were very pleasant people, answered any questions I had, di

I would recommend this company to anyone eco was looking to go solar.

Worth the wait

It takes a while to get permitting and inspection done, but it's absolutely worth the wait. The panels look great on my roof and we are generating power! I financed mine through SolGen and am paying an extremely reasonable interest rate. There were some bumps along the way, but they bent over backwards to make it right. I'm very happy with this purchase and live working with these people. I would definitely recommend them to anyone interested in going solar.

Great experience

We were impressed with the thorough explanation of both solar power and available programs, while the follow-up was impeccable. At no time was there a "hard sell."

Best decision

Sure you can upgrade your kitchen and bathroom. We went another route first. I'm glad we decided to add solar panels to reduce our negative environmental footprint by switching partially to a renewable energy source. It has been a great experience throughout the entire process of working with Solgen Power. They are a responsive team of professionals that provide answers to questions and ongoing support. Our next house will have the ability to have more panels, and I will be reaching back out to Solgen. Too many benefits. The tax incentive (still at 26%, which is great if I decide to add more in 2021), renewable energy source, increase in property, and resale value (research is out there) and adding to the grid when you use less than your panels collected. And let's not forget the company they have partnered with to not only see how much energy you're using but precisely what devices are utilizing those resources. And they don't have to be smart devices for the app to find those devices. I've been impressed with this entire experience. And they also deal with your HOA if that is needed.

Very great system I love it.

Friendly from beginning to end. Any questions or problems I had were discussed or fixed immediately. It was nice to deal with real people.

Solgen Power has been great to work with.

Everyone on the team that I encountered was friendly and knowledgeable. The whole process went quickly and smoothly and we are incredibly happy with our installation.