Solar Alliance LLC (TX)

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Updated: 11 December 2019
Installer

Installing solar since 2015

Solar Alliance LLC (TX) logo

4.34 from 14 Reviews

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Solar Alliance LLC (TX) reviews


3 stars

0

2 stars

0

4.34

Avg. rating

Breakdown of consumer reviews

Sales Process

4.4

Price as quoted

4.4

On schedule

4.3

Installation quality

4.3

After sales support

4.2

Latest good review thumbs up

mike thomas | San Antonio, Texas | 12/12/2019

Model Company. Very Professional

They made this experience smooth and easy. I wasn't sure what to expect. I definitely recommend them to everyone who like the idea of solar panels. I will be a returning customer.

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Latest bad review thumbs down

Customer | Austin, Texas | 07/08/2020

Completely Absent Customer Service

All issues occured pre-COVID-19: The problems began from the time the first walk through was supposed to take place. The electrician was a no show. The owner apologized and said that he would make it up to me by taking care of me. I missed work to be there for the walk through and had to miss work a second time for the second appointment where the electrician was still late. On October 17, 2019 I was told that the install would take place in a week. The panels were delayed being shipped and did not arrive on time, so I had mounts installed on my roof with no panels. A customer service rep called me and said the panels would be delivered Friday evening October 25th. They said they were personally tracking them and for me to be at home to accept shipment. Nothing ever arrived. Then the same customer rep said they were out for delivery Saturday morning, October 26th. No one ever came to the house. Solar Alliance tried to pass the blame on the business they bought the solar panels (CED) from saying they were only passing on information. On Monday, October 28th, I got a call from a dispatcher saying they would be delivered today with a window from 8am-4pm. When the panels arrived, a single individual loaded them to a dolly and was not able to pull them up our driveway, put them in our garage. This ruined the epoxy on my garage floor that was applied a few weeks before. I could not leave them on my driveway since I have a strict HOA. The installers were not able to come back out until the next Saturday. I informed the owner that this would be fine as long as they were there early since I had a weekend family trip that had been planned months ahead of time. The owner confirmed they would arrive between 9-10am Saturday morning, November 2nd. 10 am comes and no one has arrived. I call the owner and finally hear back around noon that they were delayed at another job in Spicewood Springs, which is an hour away. I asked why they would tell me a specific time if they knew that they already had a job at that time. The owner said the subcontract their installations out. This raises all sorts of red flags. The installers are shown on their website as employees. (This website is now down) This was clear deception and dishonesty. The installer said he would be there by 3:00 pm and did not arrive until 4:45 pm. Again, the owner said he would make it up to me and offered to compensate me $200 for my garage floor damage, which does not cover the cost at all. My project failed inspection and as far as I know it was never passed. Never did anyone walk me through what was done or how it works. This is probably because it was not working. The system does not report on 2 of the three things it should (Solar to the Grid, and Grid power consumed.) The last communication I received was March 6th, and their website is now down.

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Christy S | San Antonio, Texas | 12/11/2019

Solar Alliance is honest, best value and answers all questions!

Solar Alliance presented the best plan to fit my budget with USA made solar panels out of 3 companies I met with. They took time to answer all my questions and did not pressure me to add extra energy saving measures to the bid. Staff and technicians were knowlegeable and pleasant. Would again take time to explain each step and answer all questions. My solar panels are now up and running! I will need to cycle thru dec to get a full month billing from CPS but am very pleased so far! I'm so glad I found Solar Alliance.

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Ignacio Sordo | San Antonio, Texas | 12/10/2019

Outstanding service!!!

We want you to know that we are very pleased with the quality of service Solar Alliance provided us in San Antonio. We sincerely appreciate Mr. Garza's team responsiveness and their commitment to us, the customers. We have recommended your company to others because of our satisfaction with your service. We look forward to continue enjoying the benefits of solar energy for years to come.

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Jose | San Antonio, Texas | 12/09/2019

My experience with solar alliance was excellent

Solar Alliance has an excellent customer service, they performed an outstanding installation of the solar panels, and everything was done in a timely manner.

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James Helotes, TX | San Antonio, Texas | 12/09/2019

Highly recommended!

Written quote was timely (same day) and competitive with no sales pressure or gimmicks. All questions answered in a straightforward way. Written contract prepared in 1 day with plans for homeowners association approval. Job was scheduled in 1 week. Began on time. Crew was friendly, careful, clean and worked hard. Job completed on time. The project manager communicates well and goes out of his way to make you satisfied. It doesn't get any better than this. A pleasure to find a good honest professional solar contractor.

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Marc | Spring Branch, Texas | 12/09/2019

Great Service, Quality Products

Very happy with our new system installed by Solar Alliance. George, the salesman and part owner of the company did an excellent job of explaining the pro's and con's of solar, the current tax benefits, and the process of installation from start to finish. The completed installation is very clean and the installers were professional and respectful of our family and home. The equipment looks to be of high quality and the solar panels are manufactured locally. Our first two months on solar cut our bill by 50% WITH a 15% increase in power usage over the same period last year due to weather.

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Mario Sosa | Converse, Texas | 12/09/2019

Super great job!!

It was a while ago that I was looking into solar energy systems and the other companies were saying that I had too many trees, and they weren’t gonna be able to do anything with what my situation was. and so, I went with solar Alliance because they said that they could find a spot there and the quality of the panels made the difference. and enrolling with them was very good. the process was easy, and everybody was very helpful and professional. since then my bill has been lower and so far I’m very satisfied.

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Oscar Gonzales | Spring Branch, Texas | 12/07/2019

Remarkable Installation

I researched several solar companies before choosing 3 that I wanted to visit with me personally. Solar Alliance was not only the most favorable price but the entire staff was always helpful throughout the 4-week process of getting my system installed. I really appreciate the integrity of a contractor who delivers on their word and this company exceeded my expectations. I'll be contacting them next year to add my LG battery as well. Thank you Solar Alliance and I wish you many years of success! Best Regards, Oscar

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Max | San Antonio, Texas | 12/06/2019

Awesome job!

Communication and transparency are of great importance to me. If I could give this company 6 stars I would. The entire staff at Solar Alliance was very attentive and responsive to all my questions, and made my installation experience very pleasant. I have already recommended 2 work colleagues to Cory and will continue to do so. I hope this helps his future clients make the right decision to choose Solar Alliance. Thank you for all your efforts in providing me a solution that is already saving me money.

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LTC (Ret) Powell | San Antonio, Texas | 12/05/2019

Great service and communication

Meet them as a reference for solar power and was impressed with the salesman, price, and the long -term value of my home.

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SPursell | San Antonio, Texas | 12/05/2019

Honest and focused on providing the right solution for my needs

After receiving a $405 electric bill, I reached out to several solar installers (provided by the electric company) and received 9 quotes for my 44-panel 16.5kW system. I nearly decided against solar as several companies entered my home and tried to sell me on their solution, each disparaging one another; until I met Cory Garza with Solar Alliance. By this time I was exhausted by the late night meetings and over the top sales tactics that I nearly cancelled the meeting with him. I'm glad I didn't because it became clear his priority was helping me (if I wanted to, no pressure), go green and reduce or eliminate my electric bill. He was the only one who complimented his competitors offerings instead of bashing them. This helped re-focus my attention for why I wanted to go solar to begin with. He then listened patiently to a long list of questions and provided me with some very valuable insight. He wanted me to be on solar because he believed in it. Also, he wanted me to have the best value and the correctly sized system (note, that does not mean the largest and most expensive). Over the next week or two, he entertained all my questions and addressed any concerns until I decided to select Cory and his team to install my system. I have since been enjoying an $8mo electric bill (grid connection fee) and enjoying the many benefits. In addition, Cory still replies to my questions (it's been over 6 months) and frequently checks in to ensure everything is working well. I am sure there are other companies that conduct themselves professionally and with integrity, however I know the folks at Solar Alliance do. I am sure you will be pleased with them as well. My out of pocket expenses were none and my finance amount for 15 years is about half of my peak usage bill, all while increasing the value of my home and doing my part to help the environment. Good luck and call Cory, it's worth it!

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Texas - San Antonio

16607 Blanco Road Suite 603, San Antonio TX, 78232

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Certifications


Better Business Bureau Solar Energy Industries Association American Solar Energy Society

Licenses


Electrical License - 32727

Contact Solar Alliance LLC (TX)


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Head Office
16607 Blanco Road Suite 603, San Antonio TX, 78232