Sol-Up

Good and Bad

The good is that the solar panels were installed and now I have my electricty is $19/month. Another good and bad is that the system was late to be installed by a couple months but I was credited a month's worth of utility expense by Sol-Up and my sales rep. The bad is Sol-Up recommended and does business with a local family owned company called Ariat Roofing. Ariat was very misleading in their bidding process and what they said in person didn't match the fine print. Even worse is they labled the attachments in a way that was further misleading to hide what you think you are paying for. Basically in person they said they would give me two bids one for entire roof and another for just the areas where the solar panels would be. They gave me two prices via email one to redo the entire roof and another to just do the areas where the solar panels would be. On their bids attached it also said entire roof and solar areas also. When you open up the fine print and read it, it's different than what they said in person. It turns out the fine print said they would replace the "entire upper roof" not the "entire roof" which makes no sense considering they advised me that the underlayment has expired and I needed to replace the entire roof not just the entire upper roof. Why would they not provide me a bid for the "entire" roof after telling me it all needed to be replaced? After calling them out on it they agreed that it was misleading and apologized and said they would replace the lower roof as well at their material cost only and would cover all the labor costs. That cost would have been around $500 as underlayment and some battons just don't cost that much for such a small section of roof. They came out and said another $3000 is what I have to pay. It's a joke. I paid for an entire roof and they didn't finish the job. Thankfully my father in law noticed they didn't do the lower section so when I called to confirm they in fact said they only did the upper section. After reaching out to my rep Brian Grinn at Sol-Up he kept saying hes going to ask a Mr. Sweet and make it right, but that never happened and now it's been 4 months and now my communications are being ignored. My experience with Sol-Up was ok but I would not do business with people they recommend especially Ariat Roofing as they are very deceiving. Now I have have warranties with these companies and very nervous about their practices.